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Health @ Hand

Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

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Page 1: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

Health @ Hand

Page 2: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

YAPILI is a micro-subscription messaging service for health advice, online follow-up and secure digital health records.

In the African societies where professional medical facilities are scarce, costly and stigmatised, YAPILI offers people new opportunities to establish effortless, affordable and confidential contact with local and international health care professionals in cases of pregnancy & family planning, diabetes,

hypertension, HIV, sexual health, mental health and generic primary care. Users can access the service via the website https://yapili.com or via the YAPILI app on their smartphone.

Our slogan “Health@Hand” implies the usage of a hand-held device with internet access, enabling the person seeking advice to obtain high quality health advice exchange at the tip of a finger, instantly or with insignificant delay.  Global as a concept, YAPILI is meant to serve populations with a low

density of doctors. Our mHealth solution leverages the increasing use of mobile technology and connectivity across African countries, in order to empower the end users and to enhance access to healthcare. It is the only peer-to-peer health platform with integrated health records and one of the

very first legal frameworks defined for cross-border health advice and data privacy.

We have successfully completed the pilot programme in which our mHealth solution has been tested towards 1000 users to validate technical and operational aspects as well as develop a long term financial sustainability. YAPILI, endorsed by a number of partners including AidsFonds and Dutch

Coalition for Humanitarian Innovation, takes the opportunity to present a strong innovative investment case to evolve the concept into an inclusive and sustainable business.

Welcome to Health@Hand

seedstarsworldWinner

Botswana 2017

Public Award Best Innovation

2017

2nd Prize & Public Award

2018 2018

Telemedicine Challenge

Award, 2018

Page 3: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

YAPILI Team & Advisers

User Journey

How YAPILI works

Story Line

Pilot Programme

Market Activation

YAPILI Data User Interface (UI)

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YAPILI in brief

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Despite advancements in health care globally, access to quality healthcare and population health data remains a considerable challenge for much of the African continent. This can be directly linked to the following key challenges:

1. Shortage of doctors. Currently 45% of WHO member states have less than 1 physician per 1000 population.  Sub-Saharan African (SSA) countries make up the vast majority of these countries, with most having even less than 1 per 2000 population.

2. Long waiting times due to high patient load. A shortage of health professionals leads to an inability to provide effective services, leading to lengthy wait times at clinics. Anticipation of long wait times is a proven deterrent to seeking healthcare in SSA.

3. High cost of health services. Prepayment for health services and health insurance coverage remains limited in SSA, with as much as 70% of health expenditure in SSA paid directly out-of-pocket (compared to a 46% of total health expenditure worldwide). Other costs often not considered are economic time lost (i.e. lost productivity due to seeking health services) and cost of transport to the health facility, which can oftentimes be 2-4 times higher than the actual cost of care.  

4. Stigma. Certain areas of healthcare, such as mental health and sexual health issues, remain stigmatized, limiting health-seeking behaviours of persons who feel ashamed or fear potential stigma related to their health concerns.

5. Limited electronic medical records. The penetration of electronic health records remains lowest in African countries. As a result, the efficiency of health data management is limited, and accuracy of health data is also questionable. Furthermore, access to personal health records remains in the hands of the care provider, not in that of the patients, limiting their own empowerment in regards to their health status.

These issues largely contribute to lower rates of health-seeking behaviour in SSA, as well as higher mortality and morbidity rates. However, we know that access to the internet is increasingly rapidly in SSA, with Internet penetration rates as high as 90% in some countries. We also know that persons use the Internet, and their interactions on the Internet, in their health decision-making. For example, a recent study of women in 24 countries demonstrated that 97% of women reported using search engines, web pages, and social networking to seek support on their reproductive and maternal health (see slide 26 for examples of cases handled via social media sites). This presents a new challenge for Africans, who have limited access to quality healthcare but ever increasing access to the Internet, to sift through health-related information that may be from unqualified sources, inaccurate or potentially dangerous.

YAPILI connects Africans to licensed physicians, both locally and internationally, via the Internet. By the end 2017, 30% of Africans had a smartphone, and internet penetration is as high as 91.6% and 70% in countries such as Nigeria and Kenya, respectively. People are using mobile technology to interact, send money and enhance their daily lives. And, as previously indicated, they are using mobile technology to seek information regarding their health. So we thought: What if we could leverage mobile technology to expand access to healthcare? What if health advice from doctors could be at hand for any African who could connect to the Internet? This is YAPILI. Our solution, which can be access via desktop computer or Android phone, offers new opportunities for Africans to connect to health professionals in an efficient, accessible, and wholly confidential manner. We provide for Africans an affordable, anonymous and secure channel to seek medical care in case of pregnancy & family planning, diabetes & hypertension, HIV & sexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has gained approximately 1000 users and 120 physicians, with over 3000 exchanges having been conducted on the platform.

In January 2018, YAPILI was named one of top three The Hague Innovators 2018. In November 2017, YAPILI won the Seedstars Gaborone 2017 Startup Competition and represented Botswana at the Global Summit in Switzerland in April 2018. At the Seedstars Regional Summit in Maputo in December 2017, YAPILI was nominated with 5 other startups to form a potential partnership with the UNFPA to address “the health of young girls in child marriage”.  In October 2017, YAPILI won The Spindle’s Public Award Best Innovation award. Early 2018, YAPILI was ranked as a finalist for Red Herring's Top 100 Europe award, a prestigious list honoring the year’s most promising private technology ventures from the European business region.

Page 5: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

Market Activators

Igne Degutyte Co-Founder & CTOSoftware developer with companies, such as Groupon and Homify. Experience with ruby on rails, Java development, Javascript (JQuery, AngularJS) development, Redis data storage, Elasticsearch data storage. Graduate in Applied Science in Computing and Media. Leading software and IT developments.

Experience at The Novartis Foundation and The Swiss Red Cross, and involved in a variety of NGOs internationally. Graduate in Governance, Economics and Development, with immense affinity for the healthcare industry. Leading the team, project and operations.

Enya Seguin Co-Founder & CEO

Sherzel Smith Co-Founder & CHOConsultant within several research projects with organisations working in human resources for health (HRH) and use of mHealth for diagnostics/user satisfaction in healthcare. Graduate in Global health and policy research. Leading doctor activation, platform content and analytics.

Merab Dickens Kenya Lead Digital media strategist whose clients include Tedx Nairobi and Rockefeller Foundation. Experience in online content management and digital marketing campaigns. Loves ideas that develop and uplift people's lives. Leading market activation in Kenya.

Joseph Eton Nigeria Lead

Managed programme development and implementation in health and social systems with focus on social workforce strengthening to support orphans and vulnerable children. Led customer support in telecommunication services. Leading market activation in Nigeria.

YAPILI Core Team

Fred Nnaji Co-Founder & COOFred brings his experience as DevOps Engineer and Architect. Areas of competence include Identity Management and Service Oriented Architecture with a focus on High Availability. Responsible for YAPILI operations, backend and infrastructure engineering as well as for privacy and security.

YAPILI People

Page 6: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

De Brauw Blackstone Westbroek N.V.Legal advisory

Amsterdam Health and Technology Institute

Healthtech and innovation advisory

University of Leiden: Centre for Innovation

Scientific advisory

First Line SoftwareSoftware development

support

AidsFondsMarket reach and

advocacy

Wonderland Industry B.V.UX design

DCHIInnovation and expertise

network

Experienced Marketing and Product Manager. MSc in Business Engineering and

Financial Management, focus on and passion for inclusive business models and

development economics. Built YAPILI core team, developed product roadmap and rolled out the pilot programme. Advising YAPILI on product roadmap and project management.

Mindo Kaziulis Co-Founder

Experienced international business developer, assisting companies to expand to new markets.

MA in entrepreneurship and new business venturing. Previously involved with a solar

energy startup that was acquired by the largest electricity retailer in Australia. Advising and

helping secure strategic partnerships.

Derk Statema Co-Founder

RN(np), MSc, PhD, is Senior Program Manager at AHTI. He has background in nursing, health

sciences, epidemiology, health services research and education. He has worked for MSF as

project coordinator in South Sudan, for Erasmus University Rotterdam as research coordinator in Nepal and as lecturer in Ghana for the London

School of Hygiene and Tropical Medicine.

Guus ten Asbroek Adviser

Michiel van Veelen Adviser

Emergency Physician, Dipl Trop Med & Hyg, is a Lecturer in Emergency Medicine at the

University of Botswana and vice-president of a non-profit society Outdoor Medicine. Michiel is

interested in innovative ways to deliver (pre hospital) care in limited resource settings. His

focus is on medical education to improve health care delivery in a sustainable way.

YAPILI People

BIHInnovation and expertise

network

Thabo Theron Adviser

Finance, tech and project management specialist with extensive experience, including

articles with a big 4 audit firm and over 20 years in the Banking, ICT and Public sectors. Passionate about youth entrepreneurial

development initiatives and actively seeks out opportunities to provide mentorship to those

who wish to specialise in Innovation and Technology.

Page 7: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

Visit doctor Referral to specialist Medication Follow up

• Distance to doctor• High cost for consultation

Google symptoms Ask advice in Facebook groups

• Long waiting times• Taking a day off work• No medical records• Stigmatised health issues

(mental, sexual etc.)

Alternative medicine Communal health workers (not licensed)

• Delayed presentation of (common) illness

• Shortage of specialist/ understaffed clinics

• Long waiting times• High cost

• No Instructions and guidance on usage

• No data available on previous drug usage

• Handwritten records• Distance to doctor• Taking a day off work (again)

User Journey without YAPILI

Experiencing health issue

Page 8: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

Examples of Health Advice on Social Media

Page 9: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

Visit doctor Referral to specialist Medication Follow up

Direct access to a real doctor Choose between local or international licensed health professionals

Advice within 24 hours online/mobile Upload pictures and videos Anonymised correspondence Health profile & history available to Adviser

Faster referral due to earlier diagnosis Gatekeeper/more efficient allocation of local scarce resources Cheaper primary care

Secured storage of personal health history & medication

Direct access to your health Adviser for distant follow up and questions

User Journey with YAPILI (Minimum Viable Product)

Experiencing health issue

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Why we are different?

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Contrary to other mHealth solutions for the African continent (i.e. typically digitizing patient-doctor interaction based on pay-as-go (or consult) model), YAPILI differentiates as a micro-subscription ‘all you can use’ value proposition. We are in discussions with telecom operators, such as Mascom and Vodacom, to include YAPILI subscription in their mobile internet and SMS bundles.

YAPILI is the only mHealth solution for Africa that is built as a peer-to-peer (i.e. not employing health professionals full-time) and crowd-based platform. This limits our operating costs and provides with higher scalability opportunities compared to competitors.

YAPILI is anonymous, stigma-free and secure. It also empowers users to take control of their own health and  digitised health records which could be used both on YAPILI and at visits to local clinics and pharmacies.

YAPILI boasts one of the first legal frameworks defined for cross-border health advice and medical data privacy. We demonstrate that, thanks to the democratization of technology, enhancing access to health advice in Africa is no longer confined by borders.

mHealth solutions need to extend their user experience well beyond online channels. Many mHealth initiatives have not reached success in Africa as they could not provide an answer for ‘what’s next?’ post health advice online. As per our product roadmap, we aim to embed YAPILI within local healthcare systems to allow YAPILI users for seamless referrals from online to offline, i.e. to health specialists at local clinics and pharmacies in case of required physical examinations and medications.  

Page 11: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

Complete your health profile and securely store your health history

Choose your Adviser from the list of licensed doctors worldwide

How it works (Android App)

Consult the profile details of your Adviser1 2 3

Page 12: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

Exchange messages and images with your Adviser

Create a new case to seek qualified and personalised opinion from your Adviser

Keep track and consult your open and closed cases4 5 6

How it works (Android App)

Page 13: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

Market Activation We leverage digital marketing and make use of Twitter, Facebook, LinkedIn and Instagram. We established market activators in key target markets and are further building our strategic partner network.Our market activation plan is now based on the following topics and is carried out both offline as well as online:

Raising brand awareness Online social media strategy to build our brand and raise awareness for the problem that YAPILI is addressing: access to quality healthcare. Target market is in line with our user base. African users with access to internet and English speaking, age group 16-40. We participate in Facebook groups that are actively discussing healthcare issues in Africa.

Onboarding of Advisers (doctors) Focus is to convert doctors to onboard YAPILI. We target local doctors in our target markets diaspora doctors from African countries in Europe, UK and US and European doctors that have a license in general medicine, with experience in tropical medicine. We are active in Facebook and LinkedIn groups of our target groups as well as engaging with the right partners (e.g. AMREF, TROIE etc.). We focus on establishing a social status and the community feel to be part of YAPILI Advisers network. We will shortly add the financial incentive scheme for doctor aiming to use YAPILI as a source for (passive) revenue.

Onboarding of Advisees (users) Focus to onboard new users to create a YAPILI account. Extension of our Brand awareness campaigns, but we use Facebook and LinkedIn targeted marketing campaigns to convert our target group. We currently have an conversion rate of 0.05%. We also undertake market activation campaigns at universities in Botswana, Kenya and Nigeria to promote YAPILI and register new users, with a current conversion rate of 2%. When ready to scale up, we will be expanding positioning YAPILI towards employers and their employee base as well as embedding YAPILI within national telco data plans and health insurance schemes.

Raising brand awareness, onboarding doctors and usersTAM (Total Available Market = 365 mln online users on African continent)Facebook has 170 mln users in Africa = 47% of TAM

SAM (Serviceable Available Market - English speakers able to access Internet within the age group 18-35 in eight countries

analysed)

TOTAL 10% of TAM = 41 mln users

SOM (Serviceable Obtainable Market) by 2023

TOTAL 30% of SAM = 12 mlnBased on organic growth, i.e. user conversion during the pre-investment & proof of

concept phase, and planned market activation via partners as part roadmap phase 2

Botswana 16% - 0.35 mln

Kenya 6% - 2.6 million

Nigeria: 17% - 30.2 million

Rwanda 3% - 0.3 million

Tanzania 4% - 1.4 million

Zambia 2% - 0.2 million

Zimbabwe 7% - 10.1 million

South Africa 3.5% - 1.75 million

Page 14: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

7

Real-time health-related data collection is largely paper-based in the African context. This hampers and delays the ability of healthcare bodies to: (a) access accurate and up-to-date population health data, (b) effectively analyse the data, and thus (c) address population health problems expeditiously.

The best way to have an understanding of a health status of a population is to have access to the most up-to-date, real time data. This is the aim of the YAPILI Data User Interface (UI). The purpose of this UI is to use anonymised data, collected via YAPILI users in their interactions with licensed doctors, for the following purposes:

Risk mitigation: understanding risk behaviours and risk factors, particularly for key populations on the platform, such as HIV and diabetes.

Identification of emerging population health issues: the UI will be updated in real time based on user interactions. This gives the advantage of being able to quickly detect potentially emerging population health issues, especially in the areas of health that are most prevalent in YAPILI cases (mental health, sexual health, and basic primary care needs). This is particularly beneficial as many of these cases may or may not have ended up in a primary care facility. This would also include approximated geographical tracking of said issues.

We shall make this information available to business subscribers (ministries of health, healthcare bodies, health research organisations) in the form of a dynamic and interactive User Interface (UI), based on key indicators selected by the subscriber.

Key Indicators: to help subscribers identify important developments, the following key indicators/variables will be included in YAPILI's Data UI, based directly from anonymised data in real-time generated by YAPILI cases made by subscribers:Symptomatology (e.g. fever, fatigue, headache, sexual/reproductive health issues, etc.), length of time related to individual symptoms, recurrence; Demographics (age, gender, income level, etc)Risk factors (e.g. smoking, drug use, etc.)[known] Diagnoses (e.g. diabetes, hiv, etc)This dashboard will allow selection of individual variables and generate charts based on the selection of variables. A mockup of the dashboard view is provided on the right side.

YAPILI Data User Interface (UI)Focus on social media and offline promotions

Page 15: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

PRIVACY: Confidentiality and security of our user data is an essential aspect of our platform and in the way we want to scale our platform. To this purpose, YAPILI collaborated with leading Dutch lawyer office - De Brauw Blackstone Westbroek N.V. to put in place Terms of Use and User Agreements that comply to the strict Dutch regulatory requirements and protect YAPILI users. YAPILI notified the Dutch Data Protection Authority (DDPA) in The Hague, The Netherlands of its processing of personal information. YAPILI Privacy and Cookie Policy is published on https://yapili.com/privacy

EMPOWERMENT: We believe that all users should be empowered to take ownership of their own personal health data and have access and full control of their medical records and history. Users’ personal information is stored on secure servers located in the EU and is treated strictly confidential. YAPILI has taken the appropriate technical and organisational security measures against loss or unlawful processing of this data. To this purpose, YAPILI uses several security techniques including secure servers, firewalls and encryption, as well as physical safeguard of the locations where data are stored. User’s personal information (including chat messages) is encrypted from the point of entry and can only be accessed by the doctor who is advising such user

ACCESSIBILITY: We strive to make our solution accessible to all users that seek health advice. It is affordable and accessible to all able to access online and speak English. By 2017, 30% of Africans will have a smartphone connection. Already over 50 mln people in sub-saharan Africa speak English and have access to Internet. These people are our target market but we will not stop here. We will continue working with our partners to scale our solution towards the populations beyond this number

DATA RESPONSIBILITY: YAPILI aims to define an aggregated data framework of high security and ethical standards to enable YAPILI and beneficiaries to share the collected data in a responsible manner while continuously optimising access to healthcare in sub-Saharan Africa. For this purpose, YAPILI complies to the ethical code of INTERNATIONAL DATA RESPONSIBILITY GROUP (IDRG). More information about IDRG can be found on their website http://www.responsible-data.org

5 Core Values

PROTECTION: YAPILI has taken a number of legal measures in an effort to protect doctors providing their services on the platform. Furthermore, we assist all YAPILI health professionals attain the liability insurance, and provide reimbursement for these costs up to 100€/year. Note: this does not cover misconduct on the platform, gross negligence, or fraud.

Page 16: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

How YAPILI works hand-in-hand towards the following

Sustainable Development Goals 3. Good Health and Wellbeing

YAPILI provides Health@Hand! This means that the users of our app can access affordable and confidential health advice from licensed physicians locally or internationally. Users have the possibility for follow-ups and digitalising their medical histories!

9. Innovation

We are using a sustainable and scalable business model to advance the use of existing technologies, in deploying an app as an innovative health solution to fill the gaps of health-access in African countries.

17. Partnership for the Goals

Our model aims to advance awareness of healthy-living and access to health advice, which signifies that the health status of individuals and communities can be enhanced. In turn, an improved health status has the ability to address other Sustainable Development Goals namely overcoming poverty and hunger, as well as boosting the opportunity for education and economic growth, since these goals work in a domino-effect. For example, a mother who becomes aware of a healthier diet through asking her doctor on her YAPILI profile from her smartphone, can provide her children with healthier meals which may improve their performance at school and lead them to better opportunity of employment! Furthermore, we aim to provide a platform where medical advice on stigmatised health-themes (e.g. sexual and mental health) can be addressed through the confidential nature of YAPILI. This has the potential to address gender inequality concerning equal access to health advice. Our model works hand-in-hand with ensuring prosperity in African countries through deploying a scalable and sustainable business model.

We are creating an ecosystem where YAPILI is the underlying infrastructure for collaboration and partnerships with other startups, NGOs and public organisations! We act as catalyst increasing the market reach for other fit-for-purpose solutions and help build inclusive business models to address the underserved market needs.

5. Gender Equality

Access to health is a right, not a privilege. Everyone is welcomed to join YAPILI. We promote gender equality by positioning YAPILI as an inclusive and stigma-free solution for individuals of every sex, gender and sexual preference.

Page 17: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

YAPILI Pilot Programme

Page 18: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

Pilot Programme

Numerous of sleepless nights by ourselves and our partners invested in helping YAPILI take off. We showed that all it takes is commitment and a team that is devoted to a great cause.

2017/04 Online MVP platform released including the Android App

2017/09 Platform reached full MVP capacity: 1000 users matched to 100 doctors -

300 cases & 3000 messages exchanged

Strong core team and market activator network in place and extensive partner network

… and €0 salaries paid and three babies delivered

1 2 3 4

2016/08 YAPILI B.V. founded

5

2016/11 Legal framework defined for (cross-border) health advice and data privacy

Page 19: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

Platform is live in 7 Sub Saharan African countries

Page 20: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

Proof of concept work

Users expressed interest to join due to:

Why do users sign up?

Real contact with a doctor

Confidentiality

Alternative to google search and Facebook

Low barrier to access

Lower cost

YAPILI can increase efficiency through:

(ongoing qualitative validation study by yapili.com involving doctors from Africa and other continents, 2017)

Can we add value to protocoled health care?

Raise awareness and lower barriers to access healthcare.

Early diagnosis of symptoms to enable faster referral and avoid implications.

Distant follow up and aftercare.

YAPILI Pilot Programme

Page 21: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

mHealth exists, and it can work:After successful market penetration?

Can symptoms be treated remotely? Why do other mHealth application fail in African countries?

Proof of concept work

Cold and flu

Prenatal & postnatal care

Chronic disease care & management

HIV management

Mental health

Developed from a doctors’ perspective and not from a user perspective.

Doctors are employed by the startups, which causes high overhead cost.

One dimensional business plan only focused on digitizing doctor consultation.

High prices for users as they use transaction based business models (pay per consult).

YAPILI Pilot Programme

Page 22: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

Are users willing to connect to doctor online and store their personal data?

% of surveyed users who responded neutral to most likely to:  

Connect to doctor online

Store your medical history

Share personal data anonymously

85%80%

60%

(ongoing users’ survey by yapili.com, 2017)

YAPILI Pilot Programme

Page 23: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

Why Advisers join us?International Doctors

Learn and expand knowledge about diseases or problems in the region through

consultations and interactions with different users

Prepare or continue practicing tropical medicine

Ability to assist African citizens who can’t access health care in their environment

with medical advise

Get involved in humanitarian services and give back to the underserved population

in the Sub-Saharan Africa with high disease burden

Local Doctors

Cross border knowledge of health systems and tropical diseases

Broaden your current patient base

Feeling rewarded when talking to patients and help advise them on their health issues

Ability to help patients remotely and keep in touch outside of hospital visit

Knowledge sharing, networking and collaboration

During the pilot phase, health advice on YAPILI is being ensured by 100 YAPILI-Advisers - licensed doctors from African countries and the Netherlands. All Dutch doctors have a prior experience in tropical medicine and are part of the TROIE doctor network. When creating their profile, Advisers are required to upload a copy of their diploma and their current license to practice within the jurisdiction of their place of residence. Advisers are not given access to YAPILI until these documents are uploaded and verified by YAPILI onboarding team. Advisers’ code of conduct on YAPILI is governed by a set of rules

outlined in the Adviser Agreement. In case of any suspicion of the misconduct by the Adviser,  users are encouraged to contact YAPILI user care team. In the future, Adviser’s quality and timeliness of services will be measured using preset KPIs, user feedback as well as peer reviews.

YAPILI Pilot Programme

Page 24: Health @ Handsexual health, mental health and generic primary care questions. YAPILI has been live under pilot programme since April 2017 in seven SSA countries and since then has

Thank you