Providing a high quality, specialist care and support service for individuals

with acquired brain injury

IntroductIon

Headway Dorset was founded in 1993 and was originally set up to provide services for people with acquired brain injuries.

Headway Dorset promotes a wider understanding of brain injury and provides information, advice and support to people with brain injuries, their families and carers. Having provided a range of services to individuals in the Dorset area, we have already built positive relationships with our NHS and Social Services colleagues and have developed support networks over the course of the years to meet the diverse needs of our clients.

We understand how difficult and complex it can be living and coping with the effects that a brain injury can have on the whole family. Our staff are supported by a team that have many years’ experience in helping clients with the difficulties they face and will help to achieve each person’s full potential in every aspect of their life.

At Headway Dorset Care our aim is to arrange individual rehabilitation, care and support packages for adults who have survived brain injury and to work together to help our clients return to a life that is meaningful to them.

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Our ServiceS

Headway Dorset Care is committed to providing a high quality rehabilitation service and understands that each person’s recovery programme is unique to them. All of our support packages will be individually tailored to meet your specific needs and will be based on a detailed needs assessment carried out in consultation with you, your family members and other professional staff.

The Headway Dorset Care team are here to help you with any aspect of your day-to-day life that you may currently be finding challenging, including emotional and behavioural difficulties. We will listen to your needs and goals and will work alongside you to help you to achieve realistic outcomes for all of your activities of daily living that will make everyday life more fulfilling.

Our enablement and support packages can include:

• Rehabilitationandassistancewithmobility,personalcare&mealpreparation.

• Assistancewithmedication.• Nighttimesupport.• Supportinessentialtaskssuchasshopping,attendingappointments.• Assistancewithpaperworkandbudgeting.• Accessingthecommunity&socialactivities.• Respiteservicestoincludecompanionshiportoprovideabreakwhile

carers are away.• Live-inor24hourcarepackagestailormadetoyourindividualneeds.

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Our ServiceS

Our fully trained team will:

• Deviseanindividual,measurablesupportplanwithyou.• Regularlyreviewyourplan.• Workcloselywithotherprofessionalstoensureyouandyourfamilyare

fully supported.

We care about our clients and their family, and are focused on achieving the goals that will make a difference to your quality of life and independence.

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Our ServiceS

Our fully trained team will:

• Deviseanindividual,measurablesupportplanwithyou.• Regularlyreviewyourplan.• Workcloselywithotherprofessionalstoensureyouandyourfamilyare

fully supported.

We care about our clients and their family, and are focused on achieving the goals that will make a difference to your quality of life and independence.

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Case ManageMent

Headway Dorset Care offers case management and has a team of highly skilled neurological professionals who are able to offer intervention to reduce long-term dependency.

Our case management role includes:

• Actingastheclientadvocateandprovidingsupporttotheirfamily.• Carryingoutdetailedassessmentstoestablishclearobjectives.• Implementingaprogrammetosupportareturntoworkorleisureactivities,

incorporating ongoing monitoring and review procedures.• Liaisingwithkeyindividualsandappropriateagenciestosecureandjustify

funding.• Co-ordinatingserviceprovisionwithafullytrainedsupportteam.• Implementingexpertrecommendations.• Undertakingregularclinicalsupervision.• Monitoringlong-termneeds.

Vocational RehabilitationWe are able to offer a vocational rehabilitation programme which involves detailedassessmentsofeachindividual’sabilities,capacity,goalsandpreferences in relation to occupation. Our skilled Occupational Therapists haveexpertiseinvocationalassessment,planning,designing,implementingand monitoring return to work plans as well as liaising with employers to facilitate a successful return to work.

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Vocational SerViceS

Headway Dorset Care Vocational Services are individually tailored to the client to ensure that a goal directed and measured approach is maintained to optimise the chances of success.

Our vocational rehabilitation service includes;

• Animmediatevocationalneedsassessmentconsideringallaspectsrelating to employment.

• Anindividualinterventionplandesignedtomaximisetheclient’svocationalsuccess.

• Assistancetoestablishvoluntaryandstudentrolesiftheseareidentifiedasvocational goals.

• Provisionofassessmentsthatcanbeusedwithinthevocationalandrehabilitation programme at the appropriate time.

• Transferableskillsanalysistoidentifyskillsthatindividualspossessgiventheir current capacity.

• Identifyingsuitablealternativeroleslookingatthecurrentjobmarketandmakingrecommendationsforsafeandsustainablereturntowork.

• Identifyingappropriateaccommodationsorreasonableadjustmentsnecessarytoenableclientstomeetworkdemands.

• Assessmentsinvolvingstandardisedtestsusedtoevaluateworktoleranceto identify recommendations and interventions.

• Providingeducationandinformationtoemployerstoassistwithreturningtoandremaininginwork.Thisincludespracticaladvicearoundnecessaryadjustmentstoenabletheindividualtocarryouttheirworkrole.

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Frequently Asked questions

How quickly can support be provided?Our clients have complex needs so it’s important for us to assess each person thoroughly so we can tailor the package to suit. We aim to have a support worker available within 48 hours of your initial enquiry being received. This will vary in certain cases, or can be delayed, if it suits your plans.

Will i still receive support on Public Holidays?We provide support 365 days per year, so if your scheduled visit falls on a Bank Holiday of any kind, we will ensure you still receive your support unless you tell us it is not required.

What if my support worker is ill or on holiday?If for any reason your regular support worker is on holiday or unwell, we will inform you immediately and find a suitable replacement to attend to your needs. You will always be informed who the person will be and when they should be arriving with you. Where possible we will find someone who has supported you in the past.

Will the agreed time of my visits be the same every day?Yes – in most cases your support is scheduled so it should be at the same time each day/week. You will be sent a roster by post or email for the week ahead. This details the time and the support worker you should expect. Sometimes small changes have to be made after the rosters are sent out but you will be spoken to about any changes we have to make. If timings are essential, please stress this in your initial assessment.

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Frequently Asked questions

What if i need to speak to somebody when the office is closed?Outside of office hours 09:00-17:00 we have a dedicated out of hours support service, which can be contacted on the out of hours number. The on-call member of staff will deal with any issues that may arise.

What if i need more or less support in the future?If you are self funding your support it is your choice if you wish to increase or decrease the amount of support given. This can be organised by your Team Manager who can come and review your needs. For clients who are not self funding, your Care Manager will need to review your package with us and agree any increase or decreases that need to be made.

if i go out with a support worker, do i pay petrol and additional expenses?When you go out and about using a support workers vehicle we charge 40p per mile. This will be detailed and charged back to you on your 4 weekly invoice. We ask that you do not pay your support worker directly. You must pay for any parking fees at the time. All our support workers drive and their driving credentials are checked prior to starting with us. If you wish to go somewhere special where there is an entrance fee, you will be expected to pay for yourself and your support worker and any parking charges you may incur. You are not expected to provide refreshment for the support worker unless you wish for them to eat with you.

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Frequently Asked questions

What if i need to speak to somebody when the office is closed?Outside of office hours 09:00-17:00 we have a dedicated out of hours support service, which can be contacted on the out of hours number. The on-call member of staff will deal with any issues that may arise.

What if i need more or less support in the future?If you are self funding your support it is your choice if you wish to increase or decrease the amount of support given. This can be organised by your Team Manager who can come and review your needs. For clients who are not self funding, your Care Manager will need to review your package with us and agree any increase or decreases that need to be made.

if i go out with a support worker, do i pay petrol and additional expenses?When you go out and about using a support workers vehicle we charge 40p per mile. This will be detailed and charged back to you on your 4 weekly invoice. We ask that you do not pay your support worker directly. You must pay for any parking fees at the time. All our support workers drive and their driving credentials are checked prior to starting with us. If you wish to go somewhere special where there is an entrance fee, you will be expected to pay for yourself and your support worker and any parking charges you may incur. You are not expected to provide refreshment for the support worker unless you wish for them to eat with you.

3420 15227 200 x 148_2PP_FAQ1.indd 2 11/04/2012 12:03

Frequently Asked questions

What if i need to speak to somebody when the office is closed?Outside of office hours 09:00-17:00 we have a dedicated out of hours support service, which can be contacted on the out of hours number. The on-call member of staff will deal with any issues that may arise.

What if i need more or less support in the future?If you are self funding your support it is your choice if you wish to increase or decrease the amount of support given. This can be organised by your Team Manager who can come and review your needs. For clients who are not self funding, your Care Manager will need to review your package with us and agree any increase or decreases that need to be made.

if i go out with a support worker, do i pay petrol and additional expenses?When you go out and about using a support workers vehicle we charge 40p per mile. This will be detailed and charged back to you on your 4 weekly invoice. We ask that you do not pay your support worker directly. You must pay for any parking fees at the time. All our support workers drive and their driving credentials are checked prior to starting with us. If you wish to go somewhere special where there is an entrance fee, you will be expected to pay for yourself and your support worker and any parking charges you may incur. You are not expected to provide refreshment for the support worker unless you wish for them to eat with you.

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Frequently Asked questions

How are the staff trained? Our staff attend induction training to include manual handling, health and safety, basic first aid and medication management. They also undergo an intensive brain education course carried out by fully qualified trainers who have over 25 combined years of experience in neurological rehabilitation. This training ensures that our team has a great understanding of the issues each of our clients may face and guarantees our approach is consistent and based on awareness and knowledge of each individuals brain injury.

How do you recruit your staff?Headway Dorset Care has a robust recruitment and selection process which complies with all employment legislation as well as the current Care Standards Act 2000 and related regulation requirements. All staff complete an application form, attend a face to face interview and have to pass two satisfactory reference checks. To continue to provide a quality service, our staff are regularly supervised and frequently meet with their manager to provide opportunity for review.

What checks do the staff undergo?All our staff complete an enhanced Criminal Records Bureau check and are checked against the Adult Protection Register(Adult First Check). Headway Dorset Care is registered with the Care Quality Commission and has regular inspections carried out to ensure we are meeting government standards.

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Frequently Asked questions

Frequently Asked questions

What is night care?There are two different types of night care: sleeping nights and waking nights. During waking nights, the support worker will be required to stay awake all night and carry out the tasks detailed in the care plan. During sleeping nights the staff are primarily there to give you peace of mind and to help should an emergency arise. Although they are able to assist you during the night, for example to help you to the bathroom, they should not be woken up on more than two occasions. If they are woken up more often to help you, you will be charged for a waking night. Sleeping night staff will need a private area with a bed/sofa bed to sleep in and use of the bathroom facilities.

What if i am unhappy with my carer?We do our utmost to deal with any concerns you have so please discuss any of your worries with us. If for any reason you are not satisfied then our full complaints procedure is set out in your service user guide.

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Headway Dorset Care Unit 22, Albany Park, Cabot Lane, Poole, Dorset, BH17 7BX

Tel No: 01202 659394 Fax No: 01202 697101

Email: care@headwaydorset.org.uk Website: www.headwaydorset.org.uk

Registered Charity No 1027594