Headwaters Health Care Centre ANNUAL REPORT 2013- Us/   Headwaters Health Care

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Headwaters Health Care Centre ANNUAL REPORT 2013-2014

EXCEPTIONAL EXPERIENCEEVERY TIME

Senior Management TeamLiz Ruegg President and Chief Executive Officer

Asim Masood, B.Sc., MBA, MD, CCFP, EM Chief of Staff

Donna ClarkVice President of Patient Services and Chief Nursing Executive

Bruce Irwin Vice President of Corporate Services

Jennifer Pearson Director of Human Resources and Organizational Development

Dave McCaigJoint Chief Financial Officer

Michele BealsJoint Executive Director of Finance

Jan McCutcheonDirector of Finance

Martha MurrayManager of Public Relations and Communications

Physician LeadersAsim Masood, B.Sc., MBA, MD, CCFP, EM Chief of Staff

Alex Riddell, MD Medical Staff President

Dan Mallin, MD, CCFP Medical Staff Vice President

Michael Stefanos, MD, FRCPC Medical Staff Secretary

Kenji Miyata, MD, CCFP Chief of Anaesthesia

Dan Mozeg, MD, FRCPC Chief of Diagnostic Imaging

Somaiah Ahmed, MD, CCFP, EM Chief of Emergency Medicine

Priya Akula, MD, CCFP Co-Chief of Family Practice

Jill Bailey, MD, CCFP Co-Chief of Family Practice

Jeff McKinnon, MD, FRCPC Chief of Medicine

Jude Umeh, MD, FRCSC Chief of Obstetrics and Gynecology

Raafat Salih, MD, FRCSC Chief of Surgery

Board of DirectorsRob HamiltonChair

Peter Harris Past Chair Allan MaddenVice Chair

Bill WaiteTreasurer

Liz RueggSecretary

Jim AijalaAuxiliary Representative

Simon Atkins

John Christie

Donna Clark

John Innes

Louise Kindree

Bonnie Ledson

Asim Masood, B.Sc., MBA, MD, CCFP, EM

Frans Richter

Bill Roy

Joan WaechterFoundation Representative

John Wilson

Headwaters Auxiliary Executive

Jim AijalaPresident

Michael Carter1st Vice President

Carolyne Beaton2nd Vice President and Volunteer Coordinator

Ron HayPast President

Joanne PalysRecording Secretary

Linda JamesonTreasurer

Christine HannPublic Relations Officer

Jane SmithVolunteer Coordinator

Foundation Board of Directors

Joan WaechterChair

John MeekVice Chair

Chris GittensTreasurer

Elaine CapesSecretary

Joan BurdetteExecutive Director

Liz RueggHHCC President and CEO

Danny Brackett

Catherine Campbell

Michael Carter

Ray Conroy

Stephen Doney

Rob Hamilton

Ronnie Inglis

Chris Little

Christopher Stewart

Whos Who at Headwaters Health Care Centre

Headwaters Health Care Centre 100 Rolling Hills Drive, Orangeville, ON L9W 4X9519.941.2410 www.headwatershealth.ca

Table of Contents

Exceptional experience every time: Friendship Gardens Tranquil and beautiful outdoor spaces

for patients, visitors and staff, our Friendship Gardens are maintained by a wonderful and skilled

group of dedicated volunteers. Turn to page 16 to learn about what is new in the Gardens this year.

Message from the Chair of the Board and the President and CEO ..............................................................................4

Message from the Chief of Staff and Vice President Patient Services and Chief Nursing Officer .................................6

The Year in Review ....................................................................................................................................................7

Headwaters Health Care Centre by the Numbers .......................................................................................................7

The Dr. David Scott Award ........................................................................................................................................9

Fire Starter Award of Excellence ................................................................................................................................9

Achievements ..........................................................................................................................................................10

Message from the Auxiliary President .....................................................................................................................12

Message from the Foundation Board Chair and Executive Director .........................................................................14

Friendship Gardens ................................................................................................................................................16

Extending our Gratitude: Years of Service ...............................................................................................................17

Financial Overview .................................................................................................................................................18

Dear Friends:

It is with a great sense of accomplishment that we present

the 2013-14 annual report.

With a steadfast commitment to our vision Exceptional

Experience Every Time this year, we have touched the

lives of more than 63,000 patients, as we focused on

improving access to health care and providing innovative

ways to bring care closer to home.

In Year 1 of our 2013-16 Strategic Plan, we clearly

defi ned our priorities and made great strides to provide

high-quality and compassionate care, in collaboration with

our partners, to optimize the health of our community.

The highlight of the year came on May 23, 2013, when

the Minister of Health and Long-Term Care announced

an exciting investment in our hospital funding for our

Priority Ambulatory Care Program. This project will see a

more than 8,00 square foot expansion and renovation of

our ambulatory care and surgical services to help reduce

wait times, accommodate growth, and further integrate

local health systems within the Central West Local Health

Integration Network (LHIN).

Our past year was marked with accolades and

accomplishments. For the third year in a row, we were

ranked in the top three provincially for achieving low

Emergency Department (ED) wait times; we made

improvements in our diagnostic imaging (DI) turnaround

times; introduced a robust Health Equity Plan, and

celebrated more than 70 key achievements, among them, a

highly-respected Ontario Laboratory Accreditation (OLA)

award. This high-level of performance highlights to the

community that Headwaters Health Care Centre (HHCC)

is a leader that is committed to continuous improvement

and exemplary patient experience.

In an era of funding reform, partnerships are more

important than ever before. In 2013-14, we realized

tremendous gains in our work with health care partners,

leading Health Links within

our LHIN; joining forces in

the development of a joint

Information Technology

(IT) Strategic Plan; aligning

our Dialysis Satellite

Program with a regional

renal program to provide

care closer to home; serving

nearly 42 per cent more

patients year over year in our

combined medical outpatient

clinics; providing a record

1,000 oncology treatments,

and expanding telemedicine

services for patients, health

care professionals and the

community.

As a small community hospital in a fast-growing region,

HHCC is demonstrating its ability to lead a systemic approach

to health care for Dufferin-Caledon and to make changes

appropriate for a seamless, integrated and sustainable health

care system. At a time when we experienced challenges that

come with signifi cant growth and change, we have been

extremely effi cient as an organization and have maintained high

levels of patient satisfaction. These outcomes could not have

been achieved without an incredible team of staff, physicians

and volunteers who are commended for their commitment to

putting patients fi rst.

Message from the Chair of the Board and the President and CEO

Liz Ruegg, President and CEO

Rob Hamilton, Board Chair

>>

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Exceptional experience every time: Darryl Kirkland had surgery and chemotherapy

to treat the cancer that was discovered during a visit to our Emergency Department.

Our Foundation team recorded his story for an installment of their Video Stories series.

To watch Darryls story, go the the Video Stories channel at youtube.com/user/hhcfoundation.

Our Board of Directors who,

as stewards of our vision, foster a

strong sense of accountability and

expect only the best. Courage and

resilience have held the hospital in

good stead over its 102 year history.

We will continue to work together

to build on this great legacy with

our talented team. As you read this

report, we hope you will be inspired

by the drive and determination of

our team to create an exceptional

experience every time.

From the front door, to patient

care areas, to the boardroom table,

thank you for the difference you are

making to health of our community,

today and into the future.

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