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HCL – Today & Tomorrow
Custom Application
24%
33%
12%
14% 17%
R&D & Tech
Services
Package Implementation
Business Process
Outsourcing IT Infra
Mgmt
R&D and Tech,
Custom Apps, Package
Implementation, Infrastructure and
BPO services company
Hardware & System Integration company focused on the Indian
market
HCL Technologies
Total Revenues ----------- $3.9B Clients ------------------------------ 500 Employees -------------------- 41,000 Countries---------------------------- 17
Highlights HCL Infosystems
Vertical Presence
Hitech/ Manufacturing
Consumer & Retail
Emerging Verticals
Telecom ServiceProvider
Financial Services
20%
26%
8% 10%
36%
53%
HCL Today
I• am value centric and not volume centric
• believe in ‘Employee First’ as they are the ones who provide value
to my customers
• believe in listening
• have a value based multi-service approach that combine emerging
services like IT Infrastructure management, BPO, R&D Services
and package implementation with deep domain expertise in
focused micro verticals
• follow a flexible and transparent business model. My pricing
depends on the value I deliver to my customer
• believe in trust, transparency and flexibility
• believe that my relationship would sustain purely based on the
value I deliver to my customers
• am the most hungry team in the IT landscape today
I am HCL
5
1
2
3
4
$ 1.16 Billion in revenues (TTM Dec 2006)
Won 5 of the largest engagements during the last 12 months
Among the top 2 fastest growing IT Services Company in IndiaDecember 2006
Featured as the ‘World’s Most Modern Management’ by Fortune MagazineApril 2006
Termed ‘Disruptive Force’ by a leading analyst groupNovember 2006
Quick Facts
About HCL: Service Areas
Industries we serve
Geographies we have presence in
About HCL: Industries & Geographies
HCL saw a bigchange in the market.
2005
It also saw an opportunity.
-3-
The Change
Adapted from The Innovators’ Dilemma” by Clayton M Christensen
We saw an inflection point towards value centricity.
From
Output /Outcome Focus
Output /Outcome Focus
Effort andInput Focus
Effort andInput Focus
To
From
IntegratedServices
IntegratedServices
DiscreteServices
DiscreteServices
To
-4-
The Opportunity
India based service providers arebest positioned to make an inroadinto large deals.TPI says this NOW – HCL saw this 18 months ago.
Inflection Point on Large Deal– TPI report of Dec ’06validates HCL’s strategy of April ‘05
* Source: TPI Index, Jan 10, 2007
Service Provider DiversityBased on Industrywide Market Share,the Industry Was More Competitive in 2006
-5-
The Opportunity
Service Provider Market Share: Top 100 Commercial Contracts
$4.68
$1.33 $1.18
$1.97
$0
$1
$2
$3
$4
$5
1Q07 2Q07 3Q07 4Q07
$ b
n
Projected award timeline of current pipeline
Total Restructuring Pipeline $9.7 bn
HCL, thanks to an early start enjoys momentum.
* Source: TPI Index, Jan 10, 2007
Our large deal strategy is based on Value Centricity.
Service Provider DiversityBased on Industrywide Market Share,the Industry Was More Competitive in 2006
-6-
2005First phase of the HCL Transformation is a 24 month plan with 76 initiatives cutting across employees, customers, operations and new business ideas driving business growth.
Third phase is a radical shift in business model and unique value propositions in 36 to 60 months.
Phase 3
Phase 2
Phase 1
2010
Second phase is a selective partnership approach to augment domain depth, capability and service innovation to enhance customer value and accelerate growth in 18 to 48 months.
Three Phase Approach to HCL Transformation
-7-
Operating Excellence
Employee Experience
2006
2005
Business Differentiators
Customer Experience
Facets of HCL Transformation
Employee first, customer
second Result driven rather than effort
driven culture Inverted organization structure
Output driven strategic
relationship rather than effort
driven Total outsourcing focus (TCO) Building trust and transparency
Drive efficiency at gross margin
level Improve the quality of SG&A
spend Build scalability
Create uncontested market
spaces in services propositions
(MSD and Service Innovation) Business outcome based pricing
and risk sharing
-8-
How is HCL different?
Focus on creating transformational value through Integrated Services
Employee First, customer second philosophy
Blue ocean thinking to create uncontested market spaces
Collaboration
Acceptable & Proven
Service Quality
Service Maturity
1998 - 2000 2002 - 20052000 - 2002 2005 & Beyond
Y2K R
emed
iatio
nApp
licat
ion
Man
agem
ent
B P O
Package Implementation
IT Infrastructure Management
Consu
lting ADM
BPO, Infra,Consulting
Inte
grat
ed S
ervi
ces
Timeline
Product Engineering
<
Adaptation from “The Innovators’ Dilemma” by Clayton M Christensen
What Next?
Evolution of Offshore IT Services Industry
Business Need: . • Need to reduce operational cost, increase Return on Equity and reduce operational risk• Need to reduce ‘Time to Market’ new products and services• Need to reduce delivery risk and improve business focus
HCL Solution:• JV with Client divested in favour of HCL with transferred staff• A truly integrated service offering – Technology, Operations & Infrastructure • Service includes high end processing in areas of credit default swaps and financial modeling• Over 3000+ HCL staff serving the client
• Domain focused recruitment strategy• Focused training through Talent Transformation Programs
• Robust and well tested transition methodologies to reduce transition risk and increase ‘time to market’
• Robust Governance Model to manage the large engagement
Global Bank
Transformational Value Creation – Case Study 1
Value Beyond Cost Savings
From $ 19 mn to $ 100+ mn in 4 years
From largely Onsite in 2001, to almost 80/20 Offshore-Onsite today
Value to the Bank goes beyondCost Arbitrage
Quality & Process Improvements Greater Quantum of Work Delivered
with Same number of FTE Replicated in other parts of the Bank
Transformational Value Creation– Case Study 1
Human Capital Growth
691
1040
1867
3100
486
0
700
1400
2100
2800
3500
CY 2001 CY 2002 FY 2003 FY 2004 FY 2005
Nu
mb
ers
Human Capital Growth
691
1040
1867
3100
486
0
700
1400
2100
2800
3500
CY 2001 CY 2002 FY 2003 FY 2004 FY 2005
Nu
mb
ers
Revenue Growth
2838
73
103
19
0
20
40
60
80
100
CY 2001 CY 2002 FY 2003 FY 2004 FY 2005
Rev
enu
e in
$ m
n
$19mn in CY01 to $103mn in FY’05
Revenue Growth
2838
73
103
19
0
20
40
60
80
100
CY 2001 CY 2002 FY 2003 FY 2004 FY 2005
Rev
enu
e in
$m
n
$19mn in CY01 to $103mn in FY ‘05
From < 500 to 3000+
17
Client
Benchmark
By reducing client’s IT/Operationscosts by 33% over 5 years…
…HCL enabled client toovercome market challenges
Key benefits
Transformational Value Creation– Case Study 1
How is HCL different?
Focus on creating transformational value through Integrated Services
Employee First, customer second philosophy
Blue ocean thinking to create uncontested market spaces
Collaboration
19
Engaged employees lead to engaged customers. Following this tenet, HCL launched its Employee First
program to provide a unique and differentiated experience to its employees.
1 Smart Service Desk iGen Directions
2 4 Trust Pay Value Portal
360 Degree Feedback3 U&I (Direct Communication with
President) Electronic appraisal system Hewitt employee engagement
survey Weekly polls on key policy
decisions
Providing employees with a unique environment
Driving an inverted organization structure
Encouraging a value driven culture
Creating transparency and accountability
Employee First
20
Fortune features HCL as the world’s most modern management
HCL named as a top ICT employer in the UK
Great Place To Work!
How is HCL different?
Focus on creating transformational value through Integrated Services
Employee First, customer second philosophy
Blue ocean thinking to create uncontested market spaces
Collaboration
• IDC believes that HCL is further along than all offshore competition and it is signing significant business in both infrastructure management and application outsourcing.
• HCL’s capabilities in investment and dedication to infrastructure services surpasses that of its offshore peers.
• HCL is also further down the path of creating significant business in bundled outsourcing services
Barry Rubenstein, Program Manager, Application Outsourcing and Offshore Services, IDC, who attended HCL's Advisors Meet in Boston on November 2,
2006, discusses why IDC believes that offshore IT services vendor HCL Technologies is becoming a disruptive force in IT and application outsourcing and
why competitors and customers should be giving the company a second look. Below are excerpts from the report he published (Report #204262, IDC):
Why HCL Technologies is Disruptive and Bears Watching – IDC Report Highlights
• HCL President Vineet Nayar has expressed the most cohesive and articulate vision that we have seen so far from an IT services vendor about how his company will adapt to the on-demand future.
• Backing up all of this is an enlightened approach toward management and HR policies. Without going into too much detail, HCL has established a well thought-out and comprehensive set of programs to empower employees.
Why HCL Technologies is Disruptive and Bears Watching – IDC Report Highlights
…though it has not received the hype of a salesforce.com or Google,
we believe HCL may very well be one of the contenders to lead the IT
services world of the very near future.
“
”
How is HCL different?
Focus on creating transformational value through Integrated Services
Employee First, customer second philosophy
Blue ocean thinking to create uncontested market spaces
Collaboration
Collaboration
We do not believe that you can create value in isolation. It can only be done through collaboration with partners.
Hence HCL Today
HCL has won 5 of the largest 6 large multi-million, multi-
service IT engagements in the last one year, including the
largest ever won by an Indian Service Provider.
Hence HCL Today
HCL of tomorrowOur Aspirations
HCL stands for trust, transparency and flexibility
Blue Ocean strategy to drive growth
Value based multi-service approach that combine emerging services like IT Infrastructure Management, BPO, R&D Services and Package Implementation with deep domain expertise in focused micro-verticals
Building a sustainable high performance culture within the organization
Leverage operating efficiencies by focusing on global delivery model
Collaboration for market dominance
Think BIG
Talk to me