Handheld Instrument Software Manager Readme Handheld Instrument... · Windows will use its own drivers and the communication between the unit and your computer will be defective

Handheld Instrument Software ManagerReadme

IntroductionThe Handheld Instrument Software Manager (HISM) is an application that is used to install all the required components for the management of your platform or unit.

This documentation will guide you through the installation of HISM on a computer.

For more information on how to use HISM itself, refer to the corresponding online help.

Note: The appearance of the different windows may differ slightly from those presented in this documentation, depending on the type of platform or unit that you have.

Copyright © 2011 EXFO Inc. All rights reserved. 1/35

Release NotesHandheld Instrument Software Manager

System RequirementsThe following are the system requirements needed to install the Handheld Instrument Software Manager (HISM) on your computer.

Windows XP Windows Vista Windows 7

Operating system

Windows XP SP3 Windows Vista

(32-bit version with SP2 and

64-bit version with SP2)

Windows 7

(32-bit version with SP1 and

64-bit version with SP1)

Software ActiveSync 4.5 (or later).

If necessary, you can download a version of this application from the Microsoft site.

If your computer is equipped with a version earlier than 4.5, you must remove it manually before installing the ActiveSync 4.5 (or later) version.

.NET Framework 2.0 and its service pack 2.

You can download .NET Framework 2.0 from the Microsoft site. You can also download the corresponding SP2.

Mobile Device Center.

If necessary, you can download a version from the Microsoft site.

Mobile Device Center.

If necessary, you can download a version from the Microsoft site.

Processor Pentium PC (800 MHz or higher

recommended)

Pentium PC (1 GHz 32-bit (x86)

recommended)

Pentium PC(1.6 GHz or higher recommended)

RAM 256 MB (512 MB recommended)

512 MB (1 GB recommended)

2 Gb (4 Gb recommended)

Disk space 650 MB required

Monitor Super VGA monitor or better


http://www.microsoft.com/windowsphone/en-us/apps/65-downloads.aspx



http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5&DisplayLang=en

http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5&DisplayLang=en

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5B2C0358-915B-4EB5-9B1D-10E506DA9D0F

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5B2C0358-915B-4EB5-9B1D-10E506DA9D0F

http://www.microsoft.com/windowsmobile/devicecenter.mspx

http://www.microsoft.com/windowsmobile/devicecenter.mspx


Preparing for InstallationYou must install HISM on your computer before connecting the unit to your computer. If the proper drivers are not already installed when you connect the unit, Windows will use its own drivers and the communication between the unit and your computer will be defective.

This document will guide you through the installation of the required software.

You must have administrator rights to perform the installation. Log on to Windows using an administrator account. If you are not sure on how to proceed, contact your IT department.

Before installing HISM, you should close all Windows applications. Otherwise, you might experience a slower and unstable installation.

The installation steps will vary depending on the operating system of your computer.

Simply select the procedure corresponding to the operating system that your computer is running:

Installing HISM on Windows XP

Installing HISM on Windows Vista or Windows 7

IMPORTANTBefore connecting the unit to your computer’s USB port, you must install HISM.

Do not connect the unit to your computer before the application allows you to do so.



Installing HISM on Windows XPOnce you have downloaded HISM and the USB drivers from My EXFO, you are ready to begin the installation.

Installing Handheld Instrument Software Manager

First, you need to install the manager itself and the instrument application files. This procedure will guide you through the necessary steps.

To install Handheld Instrument Software Manager:

1. On your computer, ensure that .NET Framework 2.0 and its SP2 are installed.

2. Ensure that ActiveSync 4.5 (or later) is also installed.

3. Retrieve the installation kits as follows:

3a. Go to www.exfo.com and log on to your My EXFO account.

3b. From your My EXFO account, select the desired product.


http://www.exfo.com


3c. Download both the HISM and USB driver kits, and save them to a location of your choice on your computer.

4. Unzip the file containing the drivers to a location of your choice on your computer.

5. Double-click the Handheld Instrument Software Manager x.y.exe file (where x.y corresponds to the version number) that you have downloaded earlier.



6. From the Handheld Instrument Software Manager window, click Next.

7. From the License Agreement window, read the agreement.

8. Select I accept the terms in the license agreement and click Next.

9. From the Customer Information window, enter the relevant information, then click Next.

The default user name is your computer identification.



10. From the Ready to Install the Program window, click Install.

The installation starts.

11. When the installation is complete, click Finish.

You may continue with the procedures presented in the Connecting your Unit to your Computer which follows.



Connecting your Unit to your Computer

The unit is connected to the computer with two USB-type connectors.

The type A connector connects to your computer USB port and the type B connects to your unit USB port.

The USB connector on your computer and on your unit is identified with a pictogram.

When you connect your unit to your computer for the first time, there are some initial operations to make. These operations are presented in the following procedure.

Type A USB Type B USB



To connect your unit:

1. If necessary, on your computer, start HISM.

1a. On the taskbar, click Start, point to All Programs, then point to EXFO.

1b. From the EXFO menu, click EXFO Handheld Instrument Software Manager.

2. Connect your unit to your computer using the USB cable.



3. Turn on your unit.

Your computer detects your unit and opens the Found New Hardware Wizard.

4. Configure the new hardware as follows:

4a. If the application prompts you for Windows updates, select No, not this time, and then click Next.

4b. Select the Install from a list or specific location (Advanced) option, and click Next.

4c. Select Don’t search. I will choose the driver to install, and then click Next.



4d. Click the Have Disk button to specify the right driver.

4e. Click the Browse button to locate the folder containing the USB drivers that you have downloaded and unzipped earlier.

4f. Select the folder corresponding to the operating system of your computer (XP), and the subfolder corresponding to your Windows version ( x86 for 32 bits).

4g. Select the .inf file, and then click Open.



4h. From the Install From Disk dialog box, click OK.

4i. Select the desired item from the list, and then click Next.

You may receive the following message:

Since it has been verified that the drivers work with Windows, click Continue Anyway.



4j. From the Found New Hardware Wizard window, click Finish.

5. If the New Partnership window opens, proceed as follows to synchronize your computer and your unit information.

5a. Select Yes, and then click Next.

5b. Select Yes I want to synchronize only with this computer, and then click Next.



5c. From the list of synchronization settings, clear all check boxes.

Click Next.

IMPORTANTTo avoid synchronization problems, ensure that NONE of the items is selected.



5d. From the Setup Complete window, click Finish.

The Microsoft ActiveSync main window appears and the Handheld Instrument Software Manager main window displays your unit information.



Installing HISM on Windows Vista or Windows 7Once you have downloaded HISM and the USB drivers from My EXFO, you are ready to begin the installation.

Note: The images presented in this section are for Windows 7. The appearance of the different windows may differ slightly if you are working with Windows Vista. All the important differences between the two operating systems will be identified in the procedures.

Note: Depending on the level of security that is set on your computer, you may see fewer authorization messages than what is presented in the procedures hereafter.



Installing Handheld Instrument Software Manager

First, you need to install the manager itself and the instrument application files. Next, you will install the necessary USB drivers. This procedure will guide you through the necessary steps.

To install Handheld Instrument Software Manager:

1. On your computer, ensure that Mobile Device Center (Windows Vista or Windows 7) is installed.

2. Retrieve the installation kits as follows:

2a. Go to www.exfo.com and log on to your My EXFO account.

2b. From your My EXFO account, select the desired product.


http://www.exfo.com


2c. Download both the HISM and USB driver kits, and save them to a location of your choice on your computer.

3. Unzip the file containing the drivers to a location of your choice on your computer.

4. Double-click the Handheld Instrument Software Manager x.y.exe file (where x.y corresponds to the version number) that you have downloaded earlier.



5. From the Handheld Instrument Software Manager window, click Next.

6. From the License Agreement window, read the agreement.

7. Select I accept the terms in the license agreement and click Next.

8. From the Customer Information window, enter the relevant information, then click Next.

The default user name is your computer identification.



9. From the Ready to Install the Program window, click Install.

The installation starts.

10. When the installation is complete, click Finish.



To install the USB drivers:

1. From your computer, locate the folder containing the USB drivers that you have downloaded and unzipped earlier.

2. Select the folder corresponding to the operating system of your computer (Vista - 7), and the subfolder corresponding to your Windows version (either x86 for 32 bits, or amd64 for 64 bits).

3. Double-click the dpinst.exe file to start the installation of the drivers.

4. When you are prompted to authorize the installation of the USB Sync component, if you want the computer to consider all future components from EXFO as trustful and to never be prompted again for such components, select the Always trust software from EXFO Inc. check box.

Click Install.

You may continue with the procedures presented in the Connecting your Unit to your Computer which follows.



Connecting your Unit to your Computer

The unit is connected to the computer with two USB-type connectors.

The type A connector connects to your computer USB port and the type B connects to your unit USB port.

The USB connector on your computer and on your unit is identified with a pictogram.

When you connect your unit to your computer for the first time, there are some initial operations to make. These operations are presented in the following procedure.

Type A USB Type B USB



To connect your unit:

1. If necessary, on your computer, start HISM.

1a. On the taskbar, click Start, point to All Programs, then point to EXFO.

1b. From the EXFO menu, click EXFO Handheld Instrument Software Manager.

2. Connect your unit to your computer using the USB cable.



3. Turn on your unit.

4. If you are prompted to accept the end-user license agreement for Mobile Device Center, click Accept.

The Microsoft Mobile Device Center main window appears and the Handheld Instrument Software Manager main window displays your unit information.



Troubleshooting Computer InstallationIf a problem occurs during the installation or operation of HISM, or during the operation of your unit, the following suggestions are likely to solve most issues.

The setup wizard requests the administrators level of access.

Make sure you have the administrators level of access on the computer as explained at the beginning of the Preparing for Installation section.

Note: In certain environments with high security levels, if you encounter problems with the installation of HISM, you may have to disable antivirus, firewall, and diagnostic software for the duration of the installation. If this is the case, you should re-enable the antivirus software and scan your computer hard drive after installation.

Problem Cause and Solution

Even if ActiveSync (or Mobile Device Center) has been previously installed, you cannot see the corresponding icon on your computer and HISM cannot communicate with the unit.

Windows configures user profiles independently from one another. For this reason, ActiveSync (or Mobile Device Center) has probably not been installed for your user profile yet.

To configure ActiveSync (or Mobile Device Center) for your user profile:

1. From the taskbar, click Start, point to All Programs, then click ActiveSync (or Mobile Device Center).

2. Follow the on-screen instructions.

You may receive error messages such as: “Fatal error during installation” and “Unable to run this command”. Click OK to acknowledge the message.

ActiveSync (or Mobile Device Center) is now configured properly, even if you received error messages. Restart ActiveSync (or Mobile Device Center).



When you connect a USB memory drive or a CompactFlash card to your unit, it takes a long time before you can view its content on the screen.

OR

When you open some folders on your unit, it takes a long time before you can view their content on the screen.

The problem occurs when the USB memory drive, the card or the folder contains one or more files with the .exe extension. The problem is related to the way Windows CE manages this type of files.

To build a list of files, Windows CE needs to retrieve the icons associated with the various types of files. In the case of an .exe file, it has to read the entire file to extract the icon, which takes a long time.

Only the first access is slow. The next accesses will be faster because the information about icon’s location is kept in memory. This remains true until you perform a shutdown.

Your unit seems to have lost its connection with the computer (ActiveSync or Mobile Device Center icon is dimmed).

Disconnect the USB cable from your unit, and then reconnect it. The communication should be restored automatically.

Even if it is not the first time you connect a unit to your computer, you are prompted to install USB drivers on your computer.

The unit was probably connected to a USB port that has never been used with this unit before. It is normal to be prompted to install USB drivers. USB ports will only recognize the devices that have been connected to them at least once.

You must install the required USB drivers for each USB port you intend to use.

The unit you have just connected is probably not of the same type as the one for which you installed the drivers (for example, you installed drivers for an FTB-200 Compact Modular Platform and you are using an FTB-150 Compact OTDR).

When you are prompted to install the drivers, simply select the Install the software automatically check box and click Next. Windows CE will install the appropriate drivers.

The splash screen (screen you can see when you start your unit) remains displayed and the unit seems not to respond anymore.

Note the code (made of letters or numbers) you see on the splash screen and contact EXFO.




The splash screen (screen you can see when you start your unit) remains gray and an error message indicates that Windows CE cannot be loaded.

The version of the system disk that is installed on your unit is prior to 2.3.0.31. Using HISM, reinstall version 2.3.0.31 or later.

You cannot see the new updates for your products from HISM.

The version of the system disk that is installed on your unit is too old. Using HISM, install the most recent system disk version available.




Removing Software on Windows XP

Handheld Instrument Software Manager

You can remove HISM by using the utilities found in the Windows Control Panel.

Note: If you wish to also remove the installation kits from your computer, you must delete the corresponding folder manually. In Windows XP the installation kits are in the hidden folder C:\Documents and Settings\All Users\Application Data\Exfo\DSM\SoftwareUpdate. In Windows Vista and Windows 7, the kits are in the hidden folder C:\ProgramData\EXFO\DSM\SoftwareUpdate.

To remove Handheld Instrument Software Manager:

1. From the computer taskbar, click the Start button.

2. From the menu, click Control Panel.

3. From the Control Panel dialog box, double-click Add or Remove Programs.



4. In Windows XP, from the Add or Remove Programs dialog box, click EXFO Handheld Instrument Software Manager.

5. Click Change/Remove or Remove.

6. When the application prompts you to confirm the removal of the application, click Yes.

Removing Microsoft ActiveSync

You can remove Microsoft ActiveSync by using the utilities found in the Windows Control Panel.

To remove Microsoft ActiveSync:

1. From the computer taskbar, click Start.


3. From the Control Panel dialog box, double-click Add or Remove Programs.

4. From the Add or Remove Programs dialog box, click Microsoft ActiveSync x.y (where x.y corresponds to the version number of ActiveSync) and click Change/Remove or Remove.




Removing Software on Windows Vista or Windows 7

Note: The images presented in this section are for Windows 7. The appearance of the different windows may differ slightly if you are working with Windows Vista. All the important differences between the two operating systems will be identified in the procedures.

Note: Depending on the level of security that is set on your computer (User Account Control), you may see fewer authorization messages than what is presented in the procedures hereafter.

Handheld Instrument Software Manager

You can remove HISM by using the utilities found in the Windows Control Panel.

To remove Handheld Instrument Software Manager:

1. From the taskbar, click the Start button.


3. From the Control Panel dialog box, under Programs, click Uninstall a program.



4. From the Uninstall or change a program window, click EXFO Handheld Instrument Software Manager.

5. Click Uninstall.




7. If you are prompted to authorize the removal of the .msi component,

In Windows 7, click Yes.

In Windows Vista, it is possible that this component be presented as an “unidentified program” from an “Unidentified Publisher”, simply click Allow.



Removing Microsoft Mobile Device Center

You can remove Microsoft Mobile Device Center by using the utilities found in the Windows Control Panel.

Note: Removing the Mobile Device Center application does not remove the corresponding driver updates that could have been installed on your computer. You will have to remove them separately.

To remove Microsoft Mobile Device Center:

1. From the taskbar, click Start.



4. From the Uninstall or change a program window, click Windows Mobile Device Center.


6. If your are prompted to authorize Mobile Device Center to update your computer,





7. If you are prompted to authorize the application to close the Mobile Device Center, select Automatically close applications and attempt to restart them after setup is complete.

Click OK.

8. You may receive a message indicating that there is no e-mail program associated with the application.

In this case, click OK for the system does not need synchronization with an e-mail software. This will resume the operation, allowing to complete the removal.



To remove Mobile Device Center driver updates (when applicable):

1. From the taskbar, click Start.



4. From the Uninstall or change a program window, click Windows Mobile Device Center Driver Update.

5. When the application prompts you to confirm the removal of the component, click Yes.

6. If you are prompted to authorize the removal of the .msi component,


