Habit 4 -- Think Win/Win THE SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE 28 Feb 2010 Cluster Class Room by Ram
Overview Principles of Interpersonal RelationshipSix Paradigms of Human InteractionExamples
Principles of Interpersonal Relationship
Principles of Interpersonal Relationship (Ctd.) Emotional Bank Account
What is Emotional Account?The amount of trust that has been built up in a relationship.It is possible to make deposits or take withdrawals from the account.
6 major ways of making deposits on the Emotional Bank AccountUnderstanding the IndividualAttending to the Little ThingsKeeping CommitmentsClarifying ExpectationShowing Personal IntegrityApologizing Sincerely when You Make a Withdrawal
Six Paradigms of Human Interaction Win/WinWin/LoseLose/WinLose/LoseWinWin/Win or No Deal
Six Paradigms of Human Interaction (Ctd.)Win/WinAgreements or solutions are mutually beneficialConcept that is plenty for everyone. Win/LoseUse of position, power, credentials, possessions or personality to get one's wayCompetitive and low-trust situations.
Lose/WinLose/Win people are quick to please or appeasePermissive or indulgence
Six Paradigms of Human Interaction (Ctd.)Lose/LoseResult of encounters between two Win/Lose individualsAlso the philosophy of highly dependent people
WinWin at all costs. Other people don't matterThe most common approach in everyday negotiation
Win/Win or No DealIf we can't find a solution that would benefit both parties, we agree to disagreeMost realistic at the beginning of a relationship or enterprise.