Habit 4 - Think win win

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Cluster Calss Room : 28th Feb 2010


  • Habit 4 -- Think Win/Win THE SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE 28 Feb 2010 Cluster Class Room by Ram

  • Overview Principles of Interpersonal RelationshipSix Paradigms of Human InteractionExamples

  • Principles of Interpersonal Relationship

  • Principles of Interpersonal Relationship (Ctd.) Emotional Bank Account

    What is Emotional Account?The amount of trust that has been built up in a relationship.It is possible to make deposits or take withdrawals from the account.

    6 major ways of making deposits on the Emotional Bank AccountUnderstanding the IndividualAttending to the Little ThingsKeeping CommitmentsClarifying ExpectationShowing Personal IntegrityApologizing Sincerely when You Make a Withdrawal

  • Six Paradigms of Human Interaction Win/WinWin/LoseLose/WinLose/LoseWinWin/Win or No Deal

  • Six Paradigms of Human Interaction (Ctd.)Win/WinAgreements or solutions are mutually beneficialConcept that is plenty for everyone. Win/LoseUse of position, power, credentials, possessions or personality to get one's wayCompetitive and low-trust situations.

    Lose/WinLose/Win people are quick to please or appeasePermissive or indulgence

  • Six Paradigms of Human Interaction (Ctd.)Lose/LoseResult of encounters between two Win/Lose individualsAlso the philosophy of highly dependent people

    WinWin at all costs. Other people don't matterThe most common approach in everyday negotiation

    Win/Win or No DealIf we can't find a solution that would benefit both parties, we agree to disagreeMost realistic at the beginning of a relationship or enterprise.

  • Examples Win/Win

  • Examples Win/Lose

  • Examples Lose/WinOutsourcing - Pilot Project (successful transformation)Lose / Win Win / WinToday ConditionVendor (You) - LoseClient - Win

    Tomorrow ConditionVendor (You) WinClient Win

  • Examples Lose/Loseboth people miss out on an opportunitynot allow either person to achieve his/her goals. Husband and Wife disagree where to go on vacation.

    As their frustration builds, arguing turns to fighting.

    They eventually get fed up and decide to forget taking a vacation.

  • Thanks

    28 Feb 2010 Cluster Class Room by Ram