GUIDEBOOK - DRPA

GUIDEBOOK

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Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

How Your Transponder Works. . . . . . . . . . . . . 2

How To Mount Your E-ZPass Transponder. . .3

Multiple Vehicle Use . . . . . . . . . . . . . . . . . . . . .5

Where To Use . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

How To Choose The Correct Lane . . . . . . . . . 6

What To Expect. . . . . . . . . . . . . . . . . . . . . . . . . . 6

How Your Account Works. . . . . . . . . . . . . . . . .7

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Frequently Asked Questions . . . . . . . . . . . . . 10

License Agreement . . . . . . . . . . . . . . . . . . . . . 14

Safety Considerations

Safety is a primary consideration for you andour employees. While E-ZPass provides theopportunity to save time, DRPA insists upon your compliance with the posted speed limit in E-ZPass toll lanes. Failure to comply with the speed limit may result in suspension or revocation of your E-ZPass privileges and the issuance of traffic violations.

Please retain this booklet for future reference.

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E-ZPass Guidebook

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elcome To The Quick And Easy Way To Pay Tolls

Now that you have received your DRPA E-ZPasstransponder, you are ready to begin enjoying the convenience of electronic toll payment. Since you don't have to bother with cash, you can easeyour way through toll plazas without stopping.You won't even have to roll down your window.

You can use your E-ZPass transponder on DRPA'sfour bridges or anywhere you see the purple E-ZPass sign. Together, E-ZPass customers helpreduce congestion and the resulting air pollutioncaused by idling engines.

ow Your Transponder Works

As you slowly pass through the toll plaza, (Fig.1)your E-ZPass transponder emits a silent radio signal. A computer antenna in the toll lane picksup the signal and, in an instant, the system verifiesthe transponder's information. E-ZPass then calculates the appropriate toll and deducts it fromyour prepaid account. As you pass through thelane, you will receive a message on the customerfeedback sign.

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Figure 1.

E-ZPass reads your transponder.

An overhead device detects the height of the vehicle.

A gate regulates speed.

A violation enforcement system identifies toll evaders.

A patron feedback display provides customers with transaction information.

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Stop waiting in line!

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ow To Mount Your E-ZPassTransponder

Interior Transponder MountingInstructions

1. Clean and dry inside your windshield around the rearview mirror.

2. Remove the tape backing from the self-adhesivevelcro strips on the back of the transponder.

3. With the E-ZPass transponder label right sideup facing you, adhere the transponder insideyour car to the upper center portion of yourwindshield (Fig. 2). Place it behind the rearviewmirror at least one inch to the right of the center support of the mirror and at least oneinch below the top edge of the windshield, orbelow the tinted section of glass. (Fig. 3).If there is not enough room, use the alternatelocation shown in Fig. 4.

Note: Trucks, buses and some passenger vehiclesmay need exterior-mounted transponders. Wehave enclosed mounting instructions appropriatefor your vehicle.

Interior Transponder Styleis mounted above

Rearview Mirror

Figure 2. Two locations to mount your transponder

Exterior TransponderStyle is mounted

with License Plate

E-ZPass Guidebook

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RooflineE-ZPass

transponder

Rearview mirror post

1” exactly

Roofline

Rearview mirror post

1” exactly

1/2” min. & 1” max.

Exterior TransponderMounting Instructions

1. Remove the screws holding the top of the license plate to the vehicle.

2. Using those screws, mount the transponder on the license plate aligning the two holes on each end of the transponder. (See Fig. 5)

Note: The transponder must be mounted on top of the license plate.

Figure 3. Preferred Mounting Location

Figure 4. Alternative Mounting Location

Figure 5. Exterior Transponder Mounting Location

E-ZPasstransponder


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IMPORTANT!

You must mount your E-ZPass transponder.Leaving the transponder on the seat, dashboard,or on the console and then attempting to hold itup to the windshield when passing through the toll lane is not acceptable or safe.

• The transponder should not obstruct the driver'sline of sight. Do not mount your transponder onthe mirror, the visor or the dashboard.

• Transponders mounted incorrectly, or not mounted at all, may not transmit signals to the lane equipment. You could receive a toll evasion violation notice.

• Please mount the transponder properly. If youneed more velcro strips for your other vehicles orhave a problem installing your transponder, helpis available at DRPA's E-ZPass Service Center.Call 1-888-881-DRPA (3772) for assistance.

Use Of Your Transponder In Other Vehicles

You can transfer transponders among vehicles youhave registered on your account. You cannot transfertransponders among different types of vehicles (e.g. passenger vehicles and trucks). The accountholder is responsible for all toll charges, regardlessof the vehicle used or the driver.

If you use your E-ZPass transponder when towinga trailer or in a vehicle other than the vehicledescribed in your application, you will be chargedthe appropriate toll amount. For example, if youuse a passenger vehicle transponder while drivinga truck, you will be charged the toll appropriate for the truck.

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Where To Use YourE-ZPass Transponder

Your transponder is valid at all DRPA bridges and at other bridges, tunnels and highways that displaythe purple E-ZPass signs.

How To Choose The Correct LaneAs You Approach

At each DRPA bridge, purple and white signs overthe plaza will help you choose an E-ZPass lane.In addition, DRPA and many other agencies use yellow lights to designate E-ZPass lanes.

What To Expect In A DRPA E-ZPass Lane

As you exit an E-ZPass toll lane at any DRPAbridge, a customer feedback display will signal one of the following messages:

PAID THANK YOUThis display indicates a normal transaction.Pass through the toll lane at the posted speed.

TOLL UNPAID GOThis display indicates your transponder was not read. This means you either do not have atransponder; the transponder was not properlymounted; it is defective or has been reported lostor stolen; or your account is in revoked status.

LOW BAL GOThis display alerts cash and check customers that it is time to make a deposit. It is first flashed whenyour account reaches the replenishment point togive you plenty of time to send in your deposit. Youwill not receive a bill or other notice. When you seethis signal, continue through the lane but rememberto make your deposit as soon as possible.


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Customers with direct debit* or credit card replenishment should not see this signal.If displayed, your account replenishment may be in progress, or there may be a problem with thebank account or credit card charge.

You may call 1-888-881-DRPA (3772) any time for your account balance.

How Your Account Works

Customer Statement

You will receive a statement that details all transactions by transponder or license plate number, time of day, location, tolls, payments andother charges. You may not receive a statement if no toll activity or financial transactions occurredduring the period. The statement will also includeyour beginning and ending balance.

If you use direct debit* or credit card replenishment,you will see deposits credited on your E-ZPassstatement and your bank or credit card statements.If you replenish your account with check, moneyorder or cash, submit your deposit with the topportion of your statement. You can deposit theamount shown on the statement or more. You maynot need to make a deposit for every statementyou receive. This is only required when youraccount drops to the replenishment point. (Refer to "Deposit To Your Account.")

*Direct debit refers to a preauthorized automaticdebit from a checking or savings account.

Fees Associated With Your Account

There is a monthly administrative fee of $1.00 per account.

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Deposit To Your Account

You will need to add money to your DRPA E-ZPassaccount whenever the prepaid toll balance dropsto the replenishment point. If you pay by check,money order or cash, the replenishment point isfixed at 50 percent of your replenishment amount.If you have authorized automatic deposit via directdebit or credit card, a replenishment will be madewhenever your prepaid toll balance drops to 25percent of your replenishment amount.

If you pay by check, money order or cash, you willbe reminded to make a deposit to your account bythe “LOW BAL GO” signal as you pass through anE-ZPass lane. You will not receive any other noticethat an account deposit is due. Make check(s)payable to “DRPA E-ZPass.” Note your accountnumber or transponder number on the check.

If you use an E-ZPass lane without having funds inyour account, you will receive a violation notice viamail. The notice will include a $25 administrativefee per violation plus the cash toll amount. Youcannot use an E-ZPass transponder in any DRPAtoll lane that does not have the purple E-ZPasssign. If you enter a staffed toll lane — even if youhave an E-ZPass transponder — the collector willcharge you the cash toll.

Periodically, the system will review your toll usage.If you replenish your account via direct debit orcredit card and your monthly usage consistentlyexceeds your replenishment amount, E-ZPass willautomatically increase your replenishment amountto match your usage level.

Closing Your Account

To close your E-ZPass account, mail or bring yourtransponder(s) to DRPA's E-ZPass Service Centerduring office hours. If you mail your transponder*,please enclose a signed statement that you wish to close your account. When your transponder isreceived in good condition, we will refund your


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transponder deposit, if applicable, plus any unusedtoll balance. If you do not return your transponder(s),or your transponder is returned damaged ordefaced, we will charge your account for the cost of the unreturned transponder(s) or damaged ordefaced transponder(s) prior to any refund.

*DRPA is not responsible until transponder isreceived at the Service Center. We recommend you send the transponder via certified mail.

Service Center Location

The Service Center is at 420 North 6th Street,Camden, NJ, 08102. The building is located at the Benjamin Franklin Bridge Toll Plaza. As youapproach the Ben Franklin Bridge from New Jersey,turn right onto 6th Street just before the toll plaza.The building is on your right. From Philadelphia,take the Ben Franklin Bridge and stay to the farright. At the fork, bear left toward Broadway, thenturn right on Broadway. At the 1st light, turn lefton Cooper. Proceed to the left onto the overpass (2gas stations on your right). Make a left onto Lindenand a right onto 6th. The building is on your right.

Account Information

By calling our toll-free number, 1-888-881-DRPA(3772), you can obtain account information usingour automated touchtone phone system 24 hoursa day. Simply enter your E-ZPass account numberto obtain your up-to-date balance and most recenttoll transactions and deposits.

If you have questions concerning your account,customer service representatives are availableMonday through Friday, 8 a.m. to 6 p.m. (excludingholidays). Please have ready your account numberor your transponder number (printed on yourtransponder). You can find your account number onyour statement and other account correspondence.

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Other DRPA E-ZPass Information

You should take reasonable precautions to protect your E-ZPass transponder. Remember to lock your car to prevent theft. You may remove the transponder from your vehicle at any time.

Lost, Stolen, Damaged or Defaced Transponders

If your transponder is lost or stolen, you must notify the E-ZPass Service Center immediately in person or in writing. If you have more than one transponder, please specify which one was lost or stolen. You can fax your information to (856) 964-9818 or mail it to the E-ZPass ServiceCenter, 420 North 6th Street, Camden, NJ 08102.You will not be charged for tolls incurred after we receive your written authorization to reportyour transponder lost or stolen. However, you willbe charged the cost of the transponder. lf yourtransponder is damaged or defaced for any reason,return it to us in person or via mail. You will becharged the cost of the transponder. We willdeactivate your lost, stolen, damaged or defacedtransponder and send you a new one. Your accountnumber will remain the same. A new deposit will not be required. If you have reported yourtransponder lost or stolen, but later find it,do not use it. Please contact the Service Center.

Defective Transponders

You may exchange a defective transponder that isunder warranty for a new one at no cost to you.This does not apply if the transponder is damaged,defaced or shows signs of other abuse.

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Violations

A video enforcement system detects and identifiesvehicles without E-ZPass transponders that use E-ZPass lanes. The same system identifies E-ZPasscustomers with insufficient account balances. Theseviolations may be subject to fines, administrativefees and/or processing through the local courts.

Speed Enforcement

E-ZPass customers who do not comply with theposted speed limit are identified. Failure to complymay result in suspension or revocation of your E-ZPass privileges and toll discounts.

Frequently Asked Questions

How do I know my transponder is working?

When you see the PAID THANK YOU message onthe customer feedback display, your transponder is working correctly.

What if I receive some other message onthe customer feedback display?

At DRPA bridges, don't stop*. Just proceed throughthe lane. Once at a safe place, make sure you haveyour transponder mounted correctly. If everythingseems to be in place, call 1-888-881-DRPA (3772)to report the problem at your earliest convenience.

*DRPA operational policies stated herein are subject to change and may differ from the policiesestablished by other E-ZPass agencies.

What if I forget my transponder?

If you are in a staffed lane, pay the toll in cash.If you are in an E-ZPass lane, DO NOT STOP;continue through. If the vehicle you are driving is registered on your E-ZPass account, you will see the transaction listed on your statement as a "violation toll" charge.

Q&A

E-ZPass Guidebook

What if I get into a lane that is notequipped with E-ZPass?

Pay the toll in cash.

What if I forget to make a deposit or my balance reaches zero?

Call 1-888-881-DRPA (3772) to check your balance. If your balance has fallen to a level thatwill cause violations, you can make a cash depositat DRPA's E-ZPass Service Center or stop usingyour transponder until a mailed deposit is postedto your account. If you intend to pay cash in astaffed lane, either leave the transponder home or put it in a foil pouch. You will not receive the E-ZPass discount. You can obtain a pouch at nocost by contacting DRPA's E-ZPass Service Center.

If you use your E-ZPass transponder in an E-ZPasslane without having enough money in your account,you will be mailed a violation notice. The noticewill include a $25 administrative fee per violationplus the cash toll amount. To avoid this, we recommend you choose preauthorized automaticreplenishment via direct debit or credit card.

What if I'm towing a trailer or camper?

E-ZPass will charge your account the appropriatetoll for the vehicle size and axle count.

How do I change my replenishment methodor vehicles on my account?

Call DRPA's E-ZPass Service Center. Any information requested must be made by theaccount holder only. If you wish to switch to directdebit or credit card payment, send your request inwriting. You can download an E-ZPass AccountChange Request form at www.drpa.org. Fill out the form, sign and fax it to the Service Center at(856) 964-9818. For direct debit, include this

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information: account owner(s), today's date,account number, financial institution and ABAnumber (obtain this from your financial institution).Please note whether this is a checking or savingsaccount. For credit cards include your card number,expiration date and signature.

Are there any times I shouldn't use my transponder?

If you have reported your transponder lost or stolen, but later find it, call DRPA's E-ZPassService Center before attempting to use yourtransponder. Do not use your transponder if youraccount has been revoked. Remove the transponderfrom your vehicle and pay the toll in cash.

Please Note: If your transponder is mounted correctly and you see five or more "violation toll"charges on your statement, your transponder maybe defective. Please contact the Service Center at1-888-881-DRPA (3772).

More questions?

For DRPA E-ZPass information any time,call 1-888-881-DRPA (3772).

DRPA E-ZPass Service Center420 North 6th StreetCamden, NJ 08102

DRPA operational policies stated herein are subject to change and may differ from the policies established by other E-ZPass agencies.

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LICENSE AGREEMENT

This License Agreement, together with your application, constitutes your Delaware River Port Authority (DRPA) E-ZPass Agreement which is intended to be legally binding. Please read this document carefully and keep it for yourrecords. When you open an account, you agree as follows:

1. E-ZPass TRANSPONDER USE -a. DRPA warrants transponders against defects for a period of five years

from the date of distribution to you. DRPA is not responsible for lost, stolen,damaged or defaced transponders.

b. You agree to correctly mount, display and use the E-ZPass transponder in accordance with the instructions provided by the DRPA E-ZPass ServiceCenter. Do not mount the E-ZPass transponder in any location that couldinterfere with your visibility or ability to operate your vehicle. Failure to mount the E-ZPass transponder correctly may hinder toll collection and maysubject you to a fine and forfeiture of the E-ZPass transponder. You agree touse the E-ZPass transponder only on vehicle(s) specified on your application.You agree to contact the E-ZPass Service Center in advance to report anychanges pertaining to your account. In the event that you fail to contact the E-ZPass Service Center to add or change any vehicle or payment informationspecified on the application, you agree to hereby authorize the DRPA to chargeyour account for all toll transactions it later confirms are involved with vehicles owned, operated or registered to you, including any administrative or collection fees.

c. A vehicle with an E-ZPass transponder must pass through the toll lane at the posted speed limit.

d. A vehicle with an E-ZPass transponder should use only toll lanes markedwith an E-ZPass sign. If you use a toll lane marked "Cash Only," the collector isrequired to collect the cash toll. Your E-ZPass account will not be charged forthis transaction.

e. If you see "Toll Unpaid Go" it means your transponder was not read.You must immediately contact the Service Center when this occurs.

2. DEFECTIVE, DAMAGED, DEFACED OR LOST/STOLEN TRANSPONDERS -a. Transponders found to be defective and under warranty by DRPA will

be replaced at no cost provided the transponder does not show damage, abuse or misuse. Call the Service Center for instructions.

b. Any transponders not returned to DRPA under warranty replacement programs will be charged to the customer’s account.

c. You are responsible for the cost of replacing lost, stolen, damaged or defaced transponders.

d. Report lost or stolen transponders immediately to DRPA's E-ZPassService Center. You are responsible for charges incurred by a lost or stolen taguntil DRPA's E-ZPass Service Center receives your written notification reportingsuch transponder lost or stolen.

e. Use of a lost or stolen transponder by a vehicle initially registered to your account may result in one or more of the following:

(1) processing of the transaction as toll evasion, or (2) the toll being charged to the account.

3. YOUR ACCOUNT - Your E-ZPass Account consists of the following:a. Prepaid Toll. You maintain a prepaid toll account with us to cover

applicable toll charges. Tolls are deducted from your account each time the E-ZPass transponder is used. We will also deduct returned check fees, violationfees, administrative fees and any other charges or fees incurred as a result ofyour use or abuse of the E-ZPass system as hereinafter provided in section 8 as per this Agreement.

b. Account Balances. No interest will be paid to you on balances in your account.

c. Replenishment Amount. Periodically, DRPA's E-ZPass Service Centerwill review your toll usage. If your monthly activity consistently exceeds your replenishment amount, your replenishment amount will be increased accordingly.

d. Replenishment Point. The replenishment point is fixed at 50 percentof your replenishment amount if you pay by check or cash. The replenishmentpoint is fixed at 25 percent of your replenishment amount if you pay by DirectDebit or credit card. If you reach the replenishment point, you will see a “Low Balance" signal in the E-ZPass lane.

e. Administrative Fee. There is a monthly administrative fee of $1 per account.


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4. ACCOUNT STATUS - You will receive a statement for all months in which thereis financial activity. You may call 1-888-881-DRPA (3772) any time to obtain your account balance.

5. PAYMENTS -a. Required Payment. You must pay a minimum prepaid toll amount

sufficient to pay estimated tolls for at least a one-and-one-half month period (minimum initial account balance of $25).

b. Method of Payment. Account replenishment must occur when your prepaid toll amount decreases to or below the replenishment point for your account.

c. You can replenish your DRPA account in one of the following ways -(1) You can authorize DRPA to automatically charge your checking or savings

account (i.e., direct debit) for your replenishment amount. If choosing this option, youmust initially fund your account using cash, check, money order or credit card.

(2) You can authorize DRPA to charge your credit card automatically. Underthis option, we will replenish your prepaid toll account balance by automatically charging the replenishment amount to your credit card whenever your accountreaches the replenishment point. You are required to notify the DRPA E-ZPassService Center of any changes to your credit card.

(3) Checks or money orders should be made payable to “DRPA E-ZPass.”(4) Cash payments must be made in U.S. dollars at the E-ZPass Service Center.

DO NOT SEND CASH BY MAIL.d. Payments returned unpaid by your financial institution. We will

charge a $30 fee for each check returned to us unpaid by your bank. Declined direct debit or credit card will result in your account being converted to cash replenishment and a $10 per tag deposit being charged to your account.

6. ASSIGNMENT OR TRANSFER - You may not assign or transfer the obligations or benefits of this agreement.

7. ACCOUNT BALANCE AND VEHICLE SPEED VIOLATIONS -a. Account Balance Violation - If you proceed through an E-ZPass lane

and your account balance is $0 or less, you are in violation of this Agreement andyou will be subject to an administrative fee of $25 per violation in addition to thefull cash toll.

b. Vehicle Speed Violation - DRPA will monitor and enforce vehicle speed.DRPA may suspend and/or revoke your E-ZPass account if there is a violation of thespeed policy, in addition to prosecuting motor vehicle code violations.

8. MODIFICATIONS - DRPA may change the terms and conditions of thisAgreement at any time by advance written notice. You agree to new terms and conditions when you use your transponder subsequent to their effective date.The invalidity of any term or condition of this Agreement shall not affect the otherterms and conditions of this Agreement, which shall remain in full force and effect.

You agree to inform us of any changes to the information provided by you in your E-ZPass Application, such as your:

Address Direct Debit account information License plate Credit card and expiration date Vehicle information

9. COMPLIANCE WITH AGREEMENT, GOVERNING LAWS, REGULATIONS,SIGNS, SIGNALS AND DIRECTIONS - This Agreement shall be governed by andconstrued in accordance with the laws of Pennsylvania and New Jersey. You agreeto comply with all applicable traffic laws, regulations, signs, signals, and directionsof toll collectors or law enforcement officers. Failure to comply with this Agreementmay result in termination of your account. Failure to pay tolls may result in additional penalties provided by law.

10. TERMINATION OR CANCELLATION - You may cancel transponder privilegesin writing or by coming into DRPA's E-ZPass Service Center. You are responsible forthe return of the transponder(s). Upon return of undamaged transponder(s), DRPAwill refund your account balance and transponder deposit to you. DRPA will deductall outstanding charges prior to refund.

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11. Collection Expenses - You agree to pay all costs, including reasonableattorneys' fees, incurred by DRPA to collect any monies due DRPA under theterms of this Agreement.

12. Disclaimer - By accepting the transponders requested, you agree thatDRPA has no obligation or liability whatsoever to you for the transpondersissued after they are received by you, except as specifically provided herein.Your acceptance also indicates your agreement to indemnify DRPA and holdDRPA harmless from and against any and all damage, loss, cost, expense, or liability relating to, arising from, or as a result of the use or performance of thetransponders. You agree to hold harmless and indemnify DRPA from any claimresulting from the installation, use or invalidation of this transponder.

13. Inquiries and Correspondence - All correspondence, payments,transponder returns or bill inquiries must be sent to DRPA at the followingaddress unless DRPA informs you otherwise.

E-ZPass Service Center420 North 6th StreetCamden, NJ, 08102

For information call: 1-888-881-DRPA (3772) or Fax: (856) 964-9818.

Vehicles Needing Exterior Mounted TranspondersThe interior windshield mounted E-ZPass transponder is compatible with mostvehicles. However, some vehicles may be equipped with special windshields thatcontain metal. These windshields can prevent proper reading of your E-ZPassinterior transponder. Customers with these windshields can obtain exteriorlicense plate mounted transponders. If you are unsure about whether you haveone of these windshields, contact the dealer where you purchased your vehicle.If you need an exterior mounted transponder or if you have further questions,please contact DRPA's E-ZPass Service Center.


STOP WAITING IN LINE!

www.drpa.org

Prepared & Designed by DRPA’s Office of Corporate Communications & MarketingPrinted by DRPA Printing Services . DRPA is an Equal Opportunity Employer

DRPA E-ZPass Service Center420 North 6th StreetCamden, NJ 08102

1-888-881-DRPA (3772)DRPA operational policies stated herein are subject to changewithout notice and may differ from the implementation policiesfor other E-ZPass agencies.

We Keep the Region Moving!

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Passenger Vehicle Toll....................$3.00

E-ZPass Commuter Discount After your DRPA E-ZPass transponder goes througha DRPA facility (Ben Franklin, Betsy Ross, WaltWhitman and Commodore Barry Bridges)* 18 timesin a calendar month, we credit $18 to your account.The discount is based on 18 trips per transponder,not per account. (This credit applies to 2-axle vehiclesonly. Towing a vehicle disqualifies credit.)

Motorcycles (paid in cash).................$2.00Motorcycles using an E-ZPass transponder will be charged $3.00.

*Revoked accounts or accounts with insufficient funds are not eligible

Passenger Vehicle Tollsat DRPA Bridges

Documents

GUIDEBOOK - DRPA