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 OPITO APPROVED TRAINING PROVIDER GUIDE TO APPROVAL

Guide to Opito Approval for Training Providers

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  • OPITO APPROVED TRAINING PROVIDER

    GUIDE TO APPROVAL

  • AMENDMENTS

    AMENDMENT PAGES CHANGES MADE BY:

    CHECKED BY:

    APPROVED BY:

    Complete revision of document 07/08/2008 Rev 7

    All J. Cameron G. Clark J. Cameron

    Removal of Staff names and replaced with Staff job titles 12/09/08 Rev 8

    7 & 8 I. Emslie G. Clark I. Emslie

    Addition of paragraph stating all documentation requires to be in paper format Rev 9

    17 G. Clark G. Clark I. Emslie

    Change of KL address and e-mail address Rev 10 11/12/08

    17 G. Clark G. Clark I. Emslie

    Addition of Clearly referenced and Indexed into last paragraph of application form and added additional contacts Rev 11 21/07/09

    17 G. Clark G. Clark I. Emslie

    Addition of paragraph re. joint approval for using consultants Rev 12 10/08/09

    6 G. Clark G. Clark I. Emslie

    Removal of paragraph stating what an audit team consists of. Will now always be staff Rev 13 07/09/10

    7 G. Clark G. Clark J. Cameron

    Amended costing statement to say cost will incur from when customer receives Initial Desktop report Rev 14 26/11/2010.

    17 G. Clark G. Clark J. Cameron

    Amended criteria 1.4 to state all internal audits must be conducted by appropriately trained personnel Rev 15 25/04/2011.

    11 & 19 G. Clark G. Clark J. Cameron

    Complete revision of document Rev 16 - 09/01/2012

    The following criteria were amended based on audit experience to ensure better clarity:

    Amended criteria 1.3 to state Organisation chart, roles and responsibilities and authority for the management and delivery of the OPITO approved standard. Amended criteria 1.4 to state Ensure frequent internal audits are conducted by appropriately trained personnel with no conflicting interest in the area(s) being audited (i.e. auditors should not audit their own work) of all system activities and procedures relative to

    All

    11, 20

    11, 21

    Melissa Foo Peter Crowther

    Peter Lammiman

  • FORMOPITO004.04 Rev 3 (30/5/2014)

    the OPITO standard and Approval Criteria. Removed criteria 4.3.3 A timetable/ programme and amended criteria 4.4 to state A Timetable/Programme to cover course delivery and enable sufficient time for effective administration of the programme in line with the OPITO Standard. Included additional information on evidence required for criteria 1.13 and 4.3 to provide more clarity to Training Providers.

    15, 27

    23,27-28

    Changed Revision Number of document back to 0 for internal purposes (content remains unchanged)

    Footer (all pages)

    Standards & Approvals

    Standards & Approvals

    Standards & Approvals

    Amended wording in sections 2.1 and 3.1 of the Guidance Matrix under the Explanation of Evidence Required column for better clarity.

    Revised statement regarding joint application to align with current Terms & Conditions.

    Revised definition of formally documented procedure in Glossary section for better clarity.

    Amended wording in Costs of the OPITO Initial Approval Process revised new payment schedule for initial approval.

    Rev 1 7/3/2013

    25, 27

    7

    5

    8

    Melissa Foo Graham Gall Peter Lammiman

    Removed key learning outcomes from Approval Criteria 4.3.2 for better clarity. Removed the term equivalent in Approval Criteria 1.11.5 for better clarity. Rev 2 14/8/2013

    16, 29

    13, 24

    Melissa Foo Standards & Approvals

    Peter Lammiman

    Added definitions for audit Recommendations in Glossary section Clarified requirements for initial site audit to be delivered in English, without the use of an interpreter or translator. Added information under Initial Approval section regarding the mandatory one-day OPITO workshop

    5

    8, 19

    7

    Melissa Foo Standards & Approvals

    Peter Lammiman

  • FORMOPITO004.04 Rev 3 (30/5/2014)

    for new applicants. Rev 3 30/5/2014

  • TABLE OF CONTENTS

    GLOSSARY OF TERMS ................................................................................................................. 5 SECTION 1: OPITO APPROVALS PROCESS ........................................................................... 7 INTRODUCTION ............................................................................................................................... 7 INITIAL APPROVAL ........................................................................................................................ 7

    Desktop Review ............................................................................................................................. 7 Site Audit ........................................................................................................................................ 8 Costs of the OPITO Initial Approval Process ............................................................................ 8

    MAINTAINING OPITO APPROVAL .............................................................................................. 9 Validity Period ................................................................................................................................ 9 Ongoing Monitoring ....................................................................................................................... 9 Registration of OPITO Delegates ............................................................................................... 9 Schematic of OPITO Approval Process .................................................................................. 10

    SECTION 2: OPITO APPROVAL CRITERIA ............................................................................ 11 1. Management Systems ..................................................................................................... 11 2. Physical Resources .......................................................................................................... 13 3. Staff Resources ................................................................................................................ 14 4. Training and Assessment ................................................................................................ 15

    SECTION 3: APPLICATION FORM AND GUIDANCE MATRIX ........................................... 16 APPLICATION FOR OPITO APPROVAL ................................................................................... 17

    OPITO DESKTOP AUDIT APPROVAL - GUIDANCE MATRIX ...................................................... 19

  • FORMOPITO004.04 Page 5 of 31 Rev 3 (27/5/2014)

    GLOSSARY OF TERMS

    OPITO Policy: This document forms the foundation for all systems and should provide

    an outline of the organisations overall philosophy towards OPITO training and assessment. This requires to be explicit, promoted, implemented and signed by senior management.

    Formally Documented Procedure:

    A document which identifies; the steps to be taken in order to carry out a particular process, the scope/limit of the process and the person(s) responsible. It should be part of a controlled system. The document may take the form of written instructions and/or be of a flowchart type. A formally documented procedure should contain purpose, scope, responsibilities, defined steps, control/revision status.

    OPITO Standard:

    A document which details training and/or assessment requirements for personnel employed in the offshore oil & gas Industry. The content of OPITO standards is defined and agreed by employer and employee associations. The standards are owned by the Industry and OPITO is the custodian of them.

    Customer Service Statement:

    A documented statement which indicates the standards of training, assessment and service which delegates can expect from an OPITO approved provider. The statement is normally displayed in prominent locations and included in presentation material.

    Internal Audit: An audit conducted by the OPITO approved provider in order to measure their ongoing compliance with OPITO approval requirements.

    Approval Outright:

    The definition of each approval Recommendation is as follows: The team has identified that there are no corrective actions required at the completion of the audit. When approval is formally ratified, OPITO Approval will be awarded to the Training and/or Assessment centre for the relevant OPITO standard(s).

  • FORMOPITO004.04 Page 6 of 31 Rev 3 (30/5/2014)

    Approval with Corrective Actions: Non-Approval:

    Areas of non-compliance have been identified which require corrective actions. This recommendation means that the requirements have not been achieved in their entirety. Approval will be awarded when the corrective actions have been implemented and verified by OPITO. Verification must be conclusive and submitted to OPITO. This can be by submission of documents, photographic or any other appropriate evidence. OPITO will not carry out a further audit to verify compliance, however, the following annual monitoring audit will review the areas concerned. This means that there are a large number of areas requiring improvement within the system. This recommendation means that approval requirements have clearly not been achieved. Once actions to correct the system have been submitted, OPITO will conduct a further site audit to ensure the effectiveness of the actions. The client will be charged for this repeat audit at the standard OPITO day rate (the initial approval fee is not repeated).

  • FORMOPITO004.04 Page 7 of 31 Rev 3 (30/5/2014)

    SECTION 1: OPITO APPROVALS PROCESS

    INTRODUCTION

    The purpose of this document is to provide information and guidance on fulfilling the requirements for the achievement of OPITO Approval. It is intended for use by organisations coming forward for approval for the first time as well as organisations currently in possession of OPITO approval status. The OPITO approval process is continually reviewed in parallel with the continuous improvement philosophy adopted by the OPITO organisation. This guide to the OPITO approvals process has been specifically designed to provide an enhanced focus on the specific details required for the achievement and maintenance of OPITO approval and to facilitate the desktop audit process.

    INITIAL APPROVAL

    To obtain OPITO approval, OPITO have experienced the need to provide as much information as practical and to clearly set out OPITOs expectations for all new applicants. Therefore, each new applicant must first attend a mandatory one day OPITO workshop. The workshop is provided free of charge and covers the OPITO approval process and standard/s the applicant is seeking to deliver. The OPITO workshop will be tailored to the needs and requirements of the individual applicant. Please contact your regional OPITO office for further details and to arrange the workshop. Further guidance can be found here. Applicants are subject to a robust audit process. The purpose of this process is to verify that the organisation can consistently deliver training and/or assessment to the relevant OPITO Standard. In the event that a third party is involved in the delivery of training and/or assessment, a joint application must be submitted. The audit process is conducted in two stages:

    Desktop Review

    The first stage, carried out by OPITO, is a desktop review of the applicants management system documentation and training materials. The objectives of the desktop review are to:

    Verify that the applicant has the resources in place to deliver training and/or assessment to the OPITO Standard.

  • FORMOPITO004.04 Page 8 of 31 Rev 3 (30/5/2014)

    Verify that the applicant has management systems in place that comply with the OPITO Approval Criteria. These criteria are designed to assure quality delivery of OPITO Standards and a copy is contained within this document.

    The findings of the desktop review are provided in a report to the applicant. This report will also contain a decision as to whether the application should proceed to the next stage or whether further action by the applicant is required.

    Note: All documentation must be in English for the desktop review.

    Site Audit

    The second stage of the process is an audit, carried out at the applicants premises and will include the observation of training and/or assessment being delivered which will be assessed against the relevant OPITO Standard. The second stage audit will be carried out by an Auditor or team of OPITO Auditors depending on the type and scope of the audit. If a team is used, then one member of the team will be nominated Team Leader and this person will be responsible for the conduct of the audit and the reporting of audit findings. The findings of the site audit will be recorded in a report, a copy of which will be given to the applicant on completion of the site audit. The report will also contain a recommendation from the Auditor who conducted the audit, to the Global Technical Director for verification then on to the Chief Executive who takes the decision as to whether the applicant is to be awarded OPITO approval or not. Note: Training and/or assessment must be delivered in English during the initial site audit, without the use of an interpreter or translator. Following the initial approval, course delivery in other languages is permitted.

    Costs of the OPITO Initial Approval Process

    The costs associated with OPITO initial approval are:

    An initial approval fee per standard (50% of the initial approval fee is required at the time of desktop audit application).

    The costs incurred by the Auditor/Audit Team, namely travel expenses, accommodation and subsistence.

    Further information regarding the fee structure for the various OPITO Standards may be obtained from the regional Approvals Co-Ordinator. Contact details can be found on the OPITO website www.opito.com.

  • FORMOPITO004.04 Page 9 of 31 Rev 3 (30/5/2014)

    MAINTAINING OPITO APPROVAL

    Validity Period

    Once gained, OPITO approval is valid for a period of three years and is subject to OPITO being satisfied that compliance with the criteria under which approval was initially awarded is being maintained.

    Ongoing Monitoring

    OPITO monitors compliance through review of the approved centres internal audit reports and by conducting an annual onsite audit during the three-year approval period. OPITO may also carry out unannounced visits. Note: All management systems documentation related to OPITO approval must be maintained in English for monitoring audit purposes.

    Registration of OPITO Delegates

    Delegates successfully completing OPITO approved training and/or assessment events are registered by OPITO into the Vantage database. This database is Industry owned and is used by Oil and Gas industry employers to track and manage the movement and transportation of personnel to and from worksites. Employers and others can verify the training and competence records of personnel via the Vantage system which is Internet based and globally accessible. Delegates attending any OPITO approved course must complete a central register form. The registration details must be returned electronically by the training establishment to OPITO on a weekly basis. Further information regarding the Vantage system and the OPITO registration process may be obtained from the Central Register Co-Ordinator. Contact details can be found on the OPITO website www.opito.com. OPITO approved Centres are required to charge a fee to delegates attending OPITO Approved training and/or Assessment courses, which includes registration, the costs of the ongoing monitoring process, the development of new standards and review of existing standards.

  • FORMOPITO004.04 Page 10 of 31 Rev 3 (30/5/2014)

    Schematic of OPITO Approval Process

    Actions by Applicants

    Request for information or application form

    Take actions to meet Approval requirements

    Agree visit requirements

    Visit

    Receive copy of report

    Either;

    Await OPITO Chief Executive decision or,

    Take remedial actions to meet

    approval criteria as appropriate

    Award accepted Delegate information to Central Register

    Ongoing approval by review of centres internal audit reports and annual monitoring audit

    Advice and Assistance

    Desk top Audit

    Visit arranged Audit team set up

    Audit team visits site(s) and conducts audit

    Audit Teams Report & Recommendation (cc applicant)

    Verification by the Global Technical Director and approval by the Chief Executive

    Approval awarded Training Centre/Award logged onto Central Register

    Satisfactory?

    Submission of * Application form

    and supporting material

    Recommendation

    Recommendation

    Approval of application

    Actions by OPITO

    Yes

    No

    No

    Yes

    Yes

    Non Approval

    Approval

  • FORMOPITO004.04 Page 11 of 31 Rev 3 (30/5/2014)

    SECTION 2: OPITO APPROVAL CRITERIA

    Centres seeking approval by OPITO will be required to demonstrate compliance with the following criteria:

    1. Management Systems

    The centre has a formally documented, effective system for assuring the quality and content of training and assessment and compliance with the OPITO approval criteria. Management systems are required to include the following: 1.1 An explicit policy for implementing and maintaining OPITO standards (signed by

    Senior Management) 1.2 A Customer Service Statement which clearly defines the standards of service

    delegates can expect from the OPITO approved centre. 1.3 Organisation chart, roles and responsibilities and authority for the management and

    delivery of the OPITO approved standard. Formally documented procedures are required which: 1.4 Ensure frequent internal audits are conducted by appropriately trained personnel

    with no conflicting interest in the area(s) being audited (i.e. auditors should not audit their own work) of all system activities and procedures relative to the OPITO standard and Approval Criteria.

    1.5 Ensure regular review by senior management of the organisations delivery of

    OPITO courses and compliance with OPITO approval requirements. 1.6 Support delegate complaints. 1.7 Control the maintenance, updating and backup of databases (IT and/or manual) 1.8 Ensure accurate records of candidate assessment are maintained and securely

    stored. 1.9 Ensure appropriate maintenance activities for all facilities and equipment to be used

    during delivery of the relevant OPITO Standard. 1.10 Ensure effective liaison and communication between all sites where OPITO training

    and/or assessment is conducted.

  • FORMOPITO004.04 Page 12 of 31 Rev 3 (30/5/2014)

    OPITO APPROVAL CRITERIA 1. Management Systems (Cont.) 1.11 Ensure that OPITO administrative requirements are fulfilled. These are required to

    include the following:

    1.11.1 Delegate registration and forwarding of delegate registration details to OPITO on a weekly basis

    1.11.2 Verification of delegate pre-requisites (where required) 1.11.3 Dispensation for expired certificates 1.11.4 Certificate issue 1.11.5 Ensure verification of delegate identity by means of government issued

    photographic identification e.g. Passport, Driving Licence, etc. 1.12 Facilitate the identification of resources required by candidates with individual

    training and assessment requirements and ensure availability. 1.13 Ensure all training is conducted safely and delegate well-being is maintained at all

    times.

  • FORMOPITO004.04 Page 13 of 31 Rev 3 (30/5/2014)

    OPITO APPROVAL CRITERIA

    2. Physical Resources

    The centre can clearly demonstrate that there are adequate resources to ensure that the training and assessment can be consistently delivered to the OPITO Standard. 2.1 Resource needs are identified in relation to the specific OPITO standard and are

    available. 2.2 There are sufficient maintenance activities to ensure that all training equipment and

    facilities are safe and fit for purpose. The system of maintenance must include:

    2.2.1 A current and accurate inventory of all facilities and equipment used for the delivery of OPITO approved training and/or assessment.

    2.2.2 Facility and equipment maintenance plans/contingency plans (computer or

    paper-based). 2.2.3 Third party certification of facilities and equipment where appropriate (e.g. for

    lifting equipment etc). 2.2.4 Accurate recording of maintenance activities conducted on facilities and

    equipment used in the delivery of OPITO approved training and/or assessment.

  • FORMOPITO004.04 Page 14 of 31 Rev 3 (30/5/2014)

    OPITO APPROVAL CRITERIA

    3. Staff Resources

    Staffing and resources are sufficient to deliver training and/or assessment that is current, reliable and in compliance with the specific OPITO Standard. 3.1 There are sufficient staff with the appropriate qualifications and experience as

    defined within the OPITO Standard. 3.2 There are formal job descriptions/specifications for all job roles involved in the

    delivery and support of the OPITO Standard. 3.3 There are sufficient assessors and internal verifiers with the appropriate training

    and competencies to ensure quality and objective assessment of staff and delegate performance.

    Formally documented procedures are required which: 3.4 Ensure that staff training and development needs are regularly reviewed and a

    programme is put in place to meet any requirements which are identified. 3.5 Ensure that regular confirmation of staff competency is undertaken.

  • FORMOPITO004.04 Page 15 of 31 Rev 3 (30/5/2014)

    OPITO APPROVAL CRITERIA

    4. Training and Assessment

    The centre has a formally documented system to ensure that reliable training and assessment to the required OPITO standard is maintained. 4.1 Information, advice and guidance on training and assessment is provided to

    potential delegates, delegates and their representatives. 4.2 Delegates are informed of OPITOs role within the oil & gas industry and contact

    points within OPITO. This may be achieved by a prominently displayed notice and inclusion in training materials.

    4.3 There is documentary evidence to confirm that training and assessment is carried

    out as specified within the relevant OPITO Standard. This documentation should include:

    4.3.1 Assessment checklists including assessment methods, clearly referenced

    against the relevant OPITO Standard. 4.3.2 Detailed lesson/exercise plans, clearly referenced against the relevant

    OPITO Standard (including delivery methods (explanation/demonstration/practice), instructor/delegate ratios, resources to be used, time allocation, location of training, staff roles etc).

    4.4 A Timetable/Programme to cover course delivery and enable sufficient time for

    effective administration of the programme in line with the OPITO Standard. Formally documented procedures are required which: 4.5 Ensure candidate assessment is conducted in alignment with OPITO Standard

    requirements. 4.6 Support candidate appeals against assessment decisions relating to treatment

    within the assessment process. 4.7 Ensure the consistency, quality and objectivity of assessments.

  • FORMOPITO004.04 Page 16 of 31 Rev 3 (30/5/2014)

    SECTION 3: APPLICATION FORM AND GUIDANCE MATRIX

    In support of your application, please complete the OPITO Application Form and the Approval Criteria Guidance Matrix, then submit it to OPITO in paper format along with all supporting evidence and documentation. Note: OPITO will not progress the desk top audit until in receipt of a completed and correctly referenced Approval Criteria Guidance Matrix. The following documentation are specimens only. You will find the originals on www.opito.com in the Document Library.

  • FORMOPITO004.04 Page 17 of 31 Rev 3 (27/5/2014)

    APPLICATION FOR OPITO APPROVAL Name of Centre: .. (Please note that this is the name which will appear on your Approval certificate)

    Address of Centre: .. .. Telephone Number: . E-mail Address: . *I/We apply for approval by OPITO as an Approved Training & Assessment Centre for the delivery of: Standard Title & Code................................................................................................................................ (Title of Initial/Further Training and Standard Code must be clearly indicated)

    *I/We currently hold OPITO Approval for the delivery of the following OPITO Standards: Title(s). .. (Please complete if applicable)

    Note: Proof of non-refundable initial payment of 50% covering the standard titles in this application will be required prior to any desktop audit work being undertaken. The remaining costs associated with the initial audit we aim to invoice 30 days before the scheduled initial site audit and this payment should be received 10 days prior to site audits. Further audit, if required, will be subject to a separate quotation.

    Proof of Payment (IBAN/EG/Cheque No/)

    In support of your application, please complete this OPITO Application Form and the Approval Criteria Guidance Matrix then submit them to OPITO with all supporting evidence and documentation in paper format clearly referenced and indexed.

    Senior contact: . Position: (Senior Management e.g. CEO/MD/Director) Coordinator contact: ...... Position: (for operational business) Accounts contact: ....... Position: (for financial business) Signed (Senior contact): Date: .. FOR OFFICE USE ONLY: Date received: .

  • FORMOPITO004.04 Page 18 of 31 Rev 3 (30/5/2014)

    Please complete and return to your closest OPITO office (one award per form): For applications in the Asia Pacific and Americas region, kindly send your submission to: OPITO Asia Pacific Sdn Bhd 10

    th Floor, UBN Tower

    10 Jalan P. Ramlee 50250 Kuala Lumpur Malaysia For attention: Zulieka Dewind, Approvals Coordinator Telephone: +603 2072 7350 Fax: +603 2072 7355 Email: [email protected] For applications in the UK and North Sea bordering countries, kindly send your submission to: OPITO Minerva House Bruntland Road Portlethen, Aberdeen, AB12 4QL United Kingdom For attention: Gillian Clark, Approvals Coordinator Telephone: +44 1224 787800 Fax: +44 1224 787830 E-mail: [email protected]

    For applications in the Middle East, Africa and Europe region, kindly send your submission to: OPITO International FZ LLC PO Box 500726 Block 6 Room F11 Knowledge Village Dubai United Arab Emirates For attention: Llewellyn Atienza Del Rosario, Approvals Coordinator Telephone: +971 4 4458482 Fax: +971 4 4458481 Email: [email protected]

  • FORMOPITO004.04 Page 19 of 31 Rev 3 (30/5/2014)

    OPITO DESKTOP AUDIT APPROVAL - GUIDANCE MATRIX

    TO BE SUBMIITED WITH APPLICATION FORM The purpose of this document is to enable the applicant to map their evidence of compliance against the OPITO approval requirements. Applicants

    who currently hold OPITO Approval status do not require to submit evidence for those sections marked with an asterisk (*), unless new systems/procedures have been devised in support of this application. If so, these should be included in the submission for Desktop Audit Review.

    For multiple applications in a single desktop submission, evidence of compliance for section 1 (Management Systems) only needs to be submitted

    once. Note: All material submitted by the Applicant as evidence of compliance against the OPITO approval requirements must be in English. Upon close-

    out of the OPITO Desktop Audit, the Applicant must also ensure that the course delivery will be in English (without the use of an interpreter or translator) during the site audit.

    Reference to sections indicating a formally documented procedure: is defined as being a written description of a prescribed course of action or process.

    To Be Completed By Applicant Applicant:

    Contact Point:

    Scope of Application (Title of OPITO Standard):

    Applicant currently holds OPITO Approval for the delivery of the following OPITO Standards: (complete if applicable)

    Title(s) For Office Use Only

    Date Received by OPITO:

  • FORMOPITO004.04 Page 20 of 31 Rev 3 (30/5/2014)

    OPITO DESKTOP AUDIT APPROVAL - GUIDANCE MATRIX A Procedure must be submitted for the items identified in bold text

    OPITO Requirement Explanation of evidence required Reference where Evidence Of

    Compliance can be found in submission

    1.Management Systems

    Management Systems are required to include the following: 1.1 An explicit policy for implementing and

    maintaining OPITO Standards (signed by Senior

    Management).*

    This document should reflect the

    organisations overall philosophy towards complying with OPITOs training and assessment requirements. It should be

    explicit to OPITO approval and be signed by senior management.

    1.2 A Customer Service Statement which clearly

    defines the standards of service which delegates can expect from the OPITO approved centre.*

    This statement should be brought to the

    attention of delegates by inclusion in course materials and/or being displayed in

    training areas. A pro forma statement is available from

    the documents library at www.OPITO.com

    1.3 Organisation chart, roles and responsibilities and authority for the management and delivery

    of the OPITO approved standard.

    The organisation chart must show roles and responsibilities as well as reporting

    authority for the management and delivery

    of the OPITO approved standard (training provider management and staff) and

    indicate the roles and responsibilities of any third parties related to the delivery of

    the OPITO standard e.g. facilities and equipment.

  • FORMOPITO004.04 Page 21 of 31 Rev 3 (30/5/2014)

    OPITO Requirement Explanation of evidence required Reference where Evidence Of

    Compliance can be found in submission

    Formally documented procedures are required which:

    1.4 Ensure frequent internal audits are

    conducted by appropriately trained

    personnel with no conflicting interest in the area(s) being audited (i.e. auditors

    should not audit their own work) of all system activities and procedures relative

    to the OPITO standard and Approval

    Criteria.*

    This documented procedure should be specific to auditing of OPITO approval

    requirements. All the criteria of management systems, staff and physical

    resources must be subject to internal audit. This is in addition to actual delivery

    of training and/or assessment standards

    which also need to be audited. Evidence should include an indicative audit plan.

    1.5 Ensure regular review by Senior

    Management of the organisations delivery of OPITO courses and OPITO

    approval requirements. *

    This documented procedure should show

    the process for Management review of the delivery of OPITO training via

    internal/external audit findings, customer/delegate feedback, assessment

    results, accident statistics, complaints, appeals etc. Evidence should include

    management review meeting agenda and

    minutes of previous meetings.

    1.6 Support delegate complaints.* A documented procedure which shows all

    steps in dealing with delegate complaints,

    the person(s) responsible, how delegates are made aware of the procedure, what

    records are kept etc.

    1.7 Control the maintenance, updating and

    back-up of databases (IT and/or manual).*

    This may be a single documented

    procedure which identifies relevant databases or controls may be included in

    other procedures e.g. maintenance, administration etc.

  • FORMOPITO004.04 Page 22 of 31 Rev 3 (30/5/2014)

    OPITO Requirement Explanation of evidence required Reference where Evidence Of

    Compliance can be found in submission 1.8 Ensure accurate records of candidate

    assessment are maintained and securely

    stored.*

    The documented procedure requires to

    indicate how is this undertaken, how and

    where the records are stored, who is responsible for maintaining the records,

    what security provisions are in place, etc. This information may be included in the

    general assessment procedure(s).

    1.9 Ensure appropriate maintenance activities for all facilities and equipment to be used

    during delivery of the OPITO Standard.*

    A documented procedure which shows that a system is in place for planned and

    unplanned maintenance of facilities and equipment.

    1.10 Ensure effective liaison and communication between all sites where

    training and/or assessment is conducted.*

    A documented procedure which applies only to centres having remote sites where

    training is conducted e.g. TEMPSC / fireground areas etc. Procedures are

    required to demonstrate that systems

    accommodate these. E.g. administration, maintenance, document control

    procedures etc.

    1.11 Ensure that OPITO administrative requirements are fulfilled.*

    These are required to include the following:

    1.11.1 Delegate registration and forwarding of

    delegate registration details to OPITO on a weekly basis

    1.11.2 Verification of delegate pre-requisites

    (where required)

    1.11.3 Dispensation for expired certificates

    A formally documented procedure which shows the administration process from

    booking through to certification is required.

    Note for 1.11.1: OPITO will assist in putting an electronic registration system in

    place once approval has been granted.

  • FORMOPITO004.04 Page 23 of 31 Rev 3 (30/5/2014)

    OPITO Requirement Explanation of evidence required Reference where Evidence Of

    Compliance can be found in submission 1.11.4 Certificate issue

    1.11.5 Ensure verification of delegate identity by means of government issued photographic

    identification e.g. Passport, Driving Licence, etc.

    1.12 Facilitate the identification of resources

    required by candidates with individual

    training and assessment requirements and ensure availability.*

    A documented procedure is required.

    Examples of individual training and

    assessment requirements include: - English not first language

    - Literacy - Religious considerations

    - Disability

    1.13 Ensure all training is conducted safely and delegate well-being is maintained at all

    times.

    Evidence of delegates safety may be provided from a variety of documented

    procedures, but must include as a minimum:

    - Safety Procedures

    - Emergency Procedures - JSA/Risk Assessments

    - Medical Screening Procedures - Accident Reporting and

    investigation procedure

    Photographic evidence of delegates well-being must include as a minimum:

    - Changing rooms, toilets, showers,

    washing facilities and canteen

    appropriate to training provided and the number of delegates

  • FORMOPITO004.04 Page 24 of 31 Rev 3 (30/5/2014)

    OPITO Requirement Explanation of evidence required Reference where Evidence Of Compliance can be found in submission

    2.Physical Resources 2.1 Resource needs are identified in relation to the

    specific OPITO Standard and are available.

    For all Facilities and Equipment where

    training is conducted, the resource needs are identified as per relevant sections of

    the OPITO Standard.

    Evidence of compliance with this criterion should be in the form of an accurate

    inventory of all facilities, equipment and personal protective equipment to be used

    for the delivery of the OPITO Standard. The actual numbers/quantities available

    require to be listed. All items listed in

    inventory must be supported by photographic evidence. Details of any & all

    media and reference documentation used during the delivery of the course should

    also be included.

    2.2 There are sufficient maintenance activities to ensure that all training equipment and facilities

    are safe and fit for purpose. To include:

    2.2.1 A current and accurate inventory of all

    facilities and equipment used for the delivery of OPITO approved training and/or

    assessment. (as per 2.1 above)

    2.2.2 Facility and equipment maintenance

    plans/contingency plans (computer or paper- based).

    2.2.3 Third party certification of facilities and

    equipment where appropriate (e.g. for lifting

    equipment etc).

    Evidence may be procured via: - Equipment/facilities checklists

    - Equipment maintenance plans/ schedules

    - Contingency plans are also

    required in the event of equipment breakdown/failure

    - Load test certificates

  • FORMOPITO004.04 Page 25 of 31 Rev 3 (30/5/2014)

    2.2.4 Accurate recording of maintenance activities conducted on facilities and

    equipment used in the delivery of OPITO approved training and/or assessment.

  • FORMOPITO004.04 Page 26 of 31 Rev 3 (30/5/2014)

    OPITO Requirement Explanation of evidence required Reference where Evidence Of

    Compliance can be found in submission

    3.Staff Resources 3.1 There are sufficient staff with the appropriate

    qualifications and experience as defined within the OPITO Standard.

    The relevant section of the OPITO

    Standard clearly indicates the required skills, experience and qualifications for

    training delivery and competency

    assessment. Evidence to be sufficient, valid and must include; CVs/Rsums,

    copies of certificates, staff training and competency records to cover the staff

    roles. A Competence Matrix for all staff involved in the delivery of the standard.

    Note: In situations where an OPITO standard requires staff to hold an OPITO

    certificate as evidence of competence, and this initially cannot be achieved;

    training providers could be approved to

    deliver the standard provided the relevant staff meet the evidence indicated in this

    section 3.1. Thereafter the relevant staff must

    achieve certification within a 12 month period.

    3.2 There are formal job descriptions/specifications for all job roles involved in the delivery and

    support of the OPITO Standard.

    Job descriptions for all job roles specific to the delivery and support of OPITO

    Standards. To include instructors,

    assessors, support staff, administrative staff, maintenance staff, etc.

  • FORMOPITO004.04 Page 27 of 31 Rev 3 (30/5/2014)

    OPITO Requirement Explanation of evidence required Reference where Evidence Of

    Compliance can be found in submission 3.3 There are sufficient assessors and internal

    verifiers with the appropriate training and

    competencies to ensure quality and objective assessments.

    As for 3.1

    Formally documented procedures are required which:

    3.4 Ensure that staff training and development

    needs are regularly reviewed and a programme is put in place to meet any

    requirements which are identified.*

    This procedure relates to all staff

    involved in the training and/or assessment of OPITO Standards i.e. full-

    time, part-time, sub-contracted, etc.

    3.5 Ensure that regular confirmation of staff

    competency is undertaken.*

    This may be a stand alone procedure or be part of the training & development process/procedure. To include

    instructors, support staff, maintenance

    staff etc.

    4.Training & Assessment 4.1 Information, advice and guidance on training and

    assessment is provided to potential delegates,

    delegates and their representatives.

    This process would normally be included in administrative procedures. Additional

    documentation may include: - Course Joining Instructions

    - Course Information sent to

    delegates/delegates representatives

    - Sample of completion certificate

    4.2 Delegates are informed of OPITOs role within the oil & gas industry and contact points within

    OPITO.

    This may be achieved by a prominently displayed notice and/or inclusion in

    training materials. This is available from the OPITO website

    documents library at www.OPITO.com

  • FORMOPITO004.04 Page 28 of 31 Rev 3 (30/5/2014)

    OPITO Requirement Explanation of evidence required Reference where Evidence Of

    Compliance can be found in submission 4.3 There is documentary evidence to confirm that

    training and assessment is carried out as

    specified within the relevant OPITO Standard. This documentation should include:

    4.3.1 Assessment checklists including

    assessment methods, clearly referenced against the relevant OPITO

    Standard.

    4.3.2 Detailed lesson/exercise plans, clearly

    referenced against the relevant OPITO Standard (including delivery methods

    (explanation/demonstration/practice),

    instructor/delegate ratios, resources to be used, time allocation, location of

    training, staff roles etc).

    Assessment checklists referenced against

    the learning outcomes contained within the standard.

    Lesson plans (theory and practical)

    referenced against the training programme and learning outcomes

    contained within the standard, plans need

    to be sufficiently detailed to ensure that training is consistently delivered.

    The Theoretical lesson plan sets out what

    information is going to be delivered and

    the sequence of delivery to enable a competent instructor to deliver the lesson

    plan consistently. The theoretical lesson plan should also contain facility and

    equipment required.

    The Practical Exercise Plan should

    contain:

    A description of the scenario and staff roles, with supporting drawings/plans

    so it is clear what the delegates will be

    expected to practice and demonstrate. A list of PPE required by the delegates Planned timing of exercises

    Facilities, equipment & props to be

    used Safety points to be covered in tool box

    talk

  • FORMOPITO004.04 Page 29 of 31 Rev 3 (30/5/2014)

    OPITO Requirement Explanation of evidence required Reference where Evidence Of

    Compliance can be found in submission References which may include, e.g.

    supporting Instructor guidance,

    relevant operational procedures, JSAs, lift plans in the case of Rigger Training

    4.4 A Timetable/Programme to cover course delivery and enable sufficient time for effective

    administration of the programme in line with the

    OPITO Standard.

    Examples of documentation which should reflect the optimum time allocations set

    out in the OPITO Standards may include:

    - Course Programme Timetable - Administration and break times

    Formally documented procedures are required which:

    4.5 Ensure candidate assessment is conducted

    in alignment with OPITO Standard requirements.*

    A documented procedure which outlines

    all steps of the candidate assessment process, to include addressing the needs

    of delegates who are deemed not yet

    competent. This may be combined with the appeals procedure (4.6).

    4.6 Support candidate appeals against

    assessment decisions relating to treatment within the assessment process.*

    A documented procedure which outlines

    the process involved in a candidate appealing against an assessment

    decision. This is a separate issue from a delegate who wishes to complain about

    service etc.

    4.7 Ensure consistency, quality and objectivity

    of assessments*

    A documented procedure which outlines

    all steps required for quality assurance of the assessment process. This may

    include:

    - Meetings with Assessors where support and advice to assessors

    is provided

  • FORMOPITO004.04 Page 30 of 31 Rev 3 (30/5/2014)

    OPITO Requirement Explanation of evidence required Reference where Evidence Of

    Compliance can be found in submission - Sampling of assessment evidence

    to verify assessors decisions and assessment

    - Record keeping