GUIDE FOR DISTRIBUTORS AND RESELLERS · GUIDE FOR DISTRIBUTORS AND RESELLERS Selguide 78B.lwp 02 November 2004 Page 1. Notes: PC ServicePacs include: ThinkPad = Installed IBM options

ServicePacs are only valid for those countries where the service has been announced.Currently this includes most European countries. For the UK, cover is restricted to UK mainland andIreland only for certain ServicePac. For taxation reasons, all ServicePac orders must be processedand invoiced in the service provision country.

E-ServicePac part number’s are only available in the following countries: Ireland, Israel, Netherlands, Portugal, South Africa, Turkey (these are fully operational usingthe English language), Austria, Switzerland (German), United Kingdom, France “FranceExcluding overseas territories”, Denmark, Finland, Germany, Italy, Norway, Spain, Sweden.

ServicePac for Hardware Maintenance ServicePacs for hardware maintenance (except for Post Warranty ServicePacs) should be ordered atthe same time as the hardware and must be purchased within 30 days following the hardware sale tothe customer. Please select from the attached guide the ServicePac number required for themachine type and model that the customer has purchased. *Note:- All list prices quoted, are the Pac price for the duration of the ServicePac. Service and typical response times are provided with the packs, within 100Kms of an IBM ServiceCentre for:

PRODH: 06042 00011 PSG Mobile ServicePac06042 00009 PSG Consumer ServicePac06042 00010 PSG Desktop ServicePac06042 00013 PSG Server ServicePac06042 00012 PSG Monitor ServicePac06042 00007 Network ServicePac 06042 00006 Network Multivendor ServicePac06042 00019 Storage ServicePac06042 00014 Retail ServicePac06042 00005 IBM Printer ServicePac

06042 00022 Zebra Printer ServicePac06042 POST WARRANTY ServicePac

Additional sources of ServicePac information.

UK ServicePac online at :- www.ibm.com/services/uk/servicepac

European E-ServicePac website for online E-ServicePac registrations and terms and conditions is:- www.ibm.com/services/servicepac/emea

IBM ServicePac SELECTION GUIDEGUIDE FOR DISTRIBUTORS AND RESELLERS

Selguide 78B.lwp 02 November 2004 Page 1

Notes:

PC ServicePacs include: ThinkPad = Installed IBM options are coveredNetVista/ThinkCentre = Installed IBM options, Keyboard & Mouse are coveredxSeries = Installed IBM options, Keyboard & Mouse are covered

See individual offering for monitor cover. Flat panels and monitors are not covered with any of theabove product ServicePacs unless otherwise specified.

International Service Enhancement (ISE) for IBM ThinkPads:International Service Enhancement is available to customers who travel to countries where their IBMThinkPad product (as identified by the 4 digit machine type) is serviced by IBM or IBM Authorisedrepresentatives. To benefit from this service the customer must register their machine by calling theIBM International Warranty Office for EMEA at 01475 893 638.

On-Site Service: Limitations - The customer must provide fault information to IBM at the time of the customer callplacement and provide diagnostic information to the servicer who visits On-Site. In extreme situationsIBM may require to remove the ThinkPad to its own workshop in order to complete the repair. IBMreserves the right not to deliver service in Business premises (including Home/Office) it considers notto be appropriate in the standpoint of safety and Electrostatic Discharge protection.The customer must provide servicers with the factory supplied PRELOAD CD in the case of hard filefailure. This offering does not include the restoration of any data not loaded at the time ofmanufacturing.

Exclusions:The customer must provide a suitable working area to allow disassembly and reassembly of the IBMThinkPad. The area must be clean, well lit and suitable for the purpose.For further information please refer to IBM Announcement Letter ZS00-0122.



Hardware Maintenance ServicePacs - Desktop PC’s

NETVISTA and THINKCENTRE PRODUCTSNetVista and ThinkCentre - Service Offerings include cover for IBM Keyboard, Mouse & IBM InstalledOptions, see individual offering for Monitor Cover, Flat Panels are not covered. For further informationplease refer to IBM Announcement Letter ZS00-0160 and ZS01-0181(replaces ZS00-0142).

EPAC LIST PRICE £UK

EPAC PART NO

IBM PAC NO

IBM MACHINE TYPE

MACHINEDESCRIPTION

8320 - New!A50 (CRU partsonly)

8183S50 (CRU partsonly)

2314R1342PC220

8086 - New!S50 (CRU partsonly)

ThinkCentre - 3 Years Onsite Service, Business Hours with 2nd Business Day Response8319S428307830583038301

M42

81898187

2661P7258PC107*

8185M50 ThinkCentre

* Upgrade from 2nd Business Day8417S508198M508194A308193A50p

5929R5532TS40

8183S508422A51p

8420 - New!A51841781848183

S50

8317S42

819881918313

A30

83108309

A30p

81948193

A50p ThinkCentre

8177A50

6214J1488PC40

8084A50

ThinkCentre - 3 Years Onsite Service, Business Hours with Next Business Day Response

NetVista / Network Station - 3 Years Onsite Exchange, Next Business Day Response



8366N70

8364N2800 5287H8589PC90

8363N220L



Hardware Maintenance ServicePacs - Visual Products

VISUAL PRODUCTS3 Years of On-Site next business day response. 3 Years Customer Carry In Repair service. For further information please refer to IBM Announcement Letter ZS00-0136.


EPAC PART NO

IBM PAC NO

IBM MACHINE TYPE

MACHINEDESCRIPTION

6637T710

9519T85

9513T55

9511T54

9497T86

9495T74

9493T56

6658T84H

6657T750

4614J1486MN02

6653T545

Flat Pannel Display - 3 Years Onsite Service, Next Business Day Response6014J1538MN046333E51

6652P275

6639P77

6634E94

6627G78

6634G97

6549G96

3014J1485MN01

6517E74M

Monitors - 3 Years Onsite Service, Next Business Day Response



Hardware Maintenance ServicePacs - Mobiles(Courier and ‘Carry-In’)

2887R51

2884X31

2722R40

2684R40e

2681R40

2658R32

2388G40

1829R51

5787H8402PC54

1834R50e

ThinkPad - 2 Years Customer Carry In


EPAC PART NO

IBM PAC NO

IBM MACHINE TYPE

MACHINEDESCRIPTION

2681R40

2658R32

2388G40

1834R50e

12687H8403 PC55

1829R50

ThinkPad - 3 Years Customer Carry In Service with Estimate 2 Business Days in Depot

2888R51

2723R40

2682R40

2672X30, X31

2659R32

2366T30

2373T40, T41, T42

2371X40

1832R50p

6487H8407 PC57

1830R50

2887R51

2722R40

2684R40e

2681R40

2658R32

2388G40

1834R50e

16087H8405 PC56

1829R51

ThinkPad - 3 Years Courier Collect Service with Estimate 2 Business Days in Depot



2887R51

2722R40

2684R40e



Hardware Maintenance ServicePacs - Mobiles(Onsite service)

PAC LIST PRICE £UK

EPAC PART NO

IBM PAC NO

IBM MACHINE TYPE

MACHINEDESCRIPTION

2888R51

2723R40

2682R40

2672X30

2659R32

2373T40, T41, T42

2647T23

2371X40

1832R50p

10514J1491PC45

1830R50

2887R51

2722R40

2684R40e

2681R40

2658R32

2388G40

1834R50e

20214J1490 PC44

1829R51

ThinkPad - 3 Years, Onsite Service Next Business Day Response



Hardware Maintenance ServicePacs - xSeries Servers(3 years 7x24x4 Onsite)

3 Years of onsite maintenance with 4 hrs onsite response. Certain ServicePac’s provide 24 hour by 7days a week cover, as indicated in the guide. All ServicePacs include attached IBM PC ServerExpansion Enclosures, with machine types of: 3517, 3518, 3519 and 3520For further information please refer to IBM Announcement Letter ZS00-0110, ZS99-0210 (includingmonitors), ZS99-0226 (options), ZS02-0152.


EPAC PART NO

IBM PAC NUMBER

IBM MACHINE TYPE

MACHINEDESCRIPTION

43129R5793PC2758676xSeries 335

43629R5441PC2618839xSeries Blade HS40

2,72614R1666PC2428855xSeries 455

57014R1654PC2368842xSeries Blade JS20

2,67014R1585PC2308861xSeries 365

1,43314R1573PC2248862xSeries 365

2,01396P2880PC2048870xSeries 445

33461P7625PC1458832xSeries Blade

72061P7613PC1398677xSeries Blade Chassis

2,10361P7347PC1138827xSeries 343

2,79161P7343PC1058687xSeries 440

49661P7242PC998835eserver 325

8670xSeries 345

8671xSeries 235 68287H8622PC95

8685xSeries 255

51129P0268 PC918847xSeries 343

1,15014J1478 PC518686xSeries 360

1,19714J1476 PC498675xSeries 330

PC Server - 3 Years Onsite Service 7 day, 24 Hour, 4 Hour Typical Response Time

61529R5795PC2778676xSeries 335

4,26914R1668PC2448855xSeries 445


3,63514R1587PC2328861xSeries 365

2,39514R1575PC2268862xSeries 365

69914R1066PC2178835eserver 325

3,49596P2884PC2068870xSeries 445

8676xSeries 335

8670xSeries 345

8671xSeries 2351,37896P2403PC178

8685xSeries 255

2,29696P2387PC1708686xSeries 360

PC Server - 4 Years Onsite Service, 7 Day, 24 Hour, 4 Hour Typical Response Time



Hardware Maintenance ServicePacs - xSeries Servers(5 Years 7x24x4 Onsite)

PAC LIST PRICE £UK

EPACPART NO

IBM PAC NO

IBM MACHINE TYPE

MACHINEDESCRIPTION

87729R5797PC2798676xSeries 335

5,81114R1670PC2468855xSeries 445

1,05614R1658PC2408842xSeries Blade JS20

4,60014R1589PC2348861xSeries 365

3,35714R1577PC2288862xSeries 365

86814R1070PC2198835eserver 325

4,97796P2888PC2088870xSeries 445

87396P2666PC1968647xSeries 225

8836xSeries 306

8673xSeries 305

8482xSeries 20659296P2658PC192

8480xSeries 205

8670xSeries 345

8671xSeries 235 2,06796P2407PC180

8685xSeries 255

1,52696P2399 PC1768847xSeries 343

3,44396P2391 PC1728686xSeries 360

PC Server - 5 Years Onsite Service, 7 Day, 24 Hour, 4 Hour Typical Response Time



Hardware Maintenance ServicePacs - xSeries Servers(3 years 5x9 Onsite)

3 Years of on-site maintenance with 4 hrs On-Site response. Certain ServicePac’s provide 24 hour by7 days a week cover, as indicated in the guide. All ServicePacs include attached IBM PC ServerExpansion Enclosures, with machine types of: 3517, 3518, 3519 and 3520. For further info, refer toIBM Announcement Letter ZS00-0110, ZS99-0210(inc monitor), ZS99-0226(Options), ZS00-0135.

PAC LIST PRICE £UK

EPAC PART NO

IBM PAC NUMBER

IBM MACHINE TYPE

MACHINEDESCRIPTION

30329R5792PC2748676xSeries 335

19529R5440PC2608839xSeries Blade HS40

1,80114R1665PC2418855xSeries 445


2,09114R1584PC2298861xSeries 365

86514R1572PC2238862xSeries 365

1,12396P2878PC2038870xSeries 445

14061P7619PC1428832xSeries Blade

1,56261P7345PC1128827xSeries 343

36561P7240PC988835eserver 325

8670xSeries 345

8671xSeries 235 33787H8619PC94

8685xSeries 255

46514J1477PC508686xSeries 360

48014J1475PC488675xSeries 330

PC SERVER - 3 Years Office Hours Cover, 4 Hour Onsite Response Target

22238R3672PC3328848xSeries 325

17538R3486PC2858648xSeries 226

25514R1058PC2148835xSeries 325

16061P7416PC1228649xSeries 225

14761P7422PC1258673xSeries 305

8836xSeries 306

8482xSeries 206 11661P7391PC119

8480xSeries 205

PC SERVER - 3 Years Office Hours Cover, Next Business Day Onsite Response Target

PAC LIST PRICE £UK

EPAC PART NO

IBM PAC NO

IBM MACHINE TYPE

MACHINEDESCRIPTION



Hardware Maintenance ServicePacs - xSeries Server(4 years 5x9 Onsite)

PAC LIST PRICE £UK

EPAC PART NO

IBM PAC NO

IBM MACHINE TYPE

MACHINEDESCRIPTION

43629R5793PC2768676xSeries 335

3,03514R1667PC2438855xSeries 445


2,86314R1586PC2318861xSeries 365

1,62614R1574PC2258862xSeries 365

53314R1064PC2168835eserver 325

2,30996P2882PC2058870xSeries 445

52296P2660PC1938649xSeries 225

8670xSeries 345

8671xSeries 235 1,00396P2401PC177

8685xSeries 255

89096P2393 PC1738847xSeries 343

1,38496P2385 PC1698686xSeries 360

PC Server - 4 Years Office Hours Cover, 4 Hour Onsite Response Target

36638R3675PC3358848xSeries 325

27338R3489PC2888648xSeries 226

42114R1060PC2148835xSeries 325

22696P2648PC1878673xSeries 305

20996P2644PC1858649xSeries 225

8836xSeries 306

8482xSeries 206 20596P2640PC183

8480xSeries 205


PAC LIST PRICE £UK

EPAC PART NO

IBM PAC NO

IBM MACHINE TYPE

MACHINEDESCRIPTION



Hardware Maintenance ServicePacs - xSeries Servers(5 Years 5x9 Onsite)

PAC LIST PRICE £UK

EPAC PART NO

IBM PAC NUMBER

IBM MACHINE TYPE

MACHINEDESCRIPTION

65029R5793PC2788676xSeries 335

4,26914R1669PC2458855xSeries 445


3,63514R1588PC2338861xSeries 365

2,39514R1576PC2278862xSeries 365

67014R1068PC2188835eserver 325

3,49596P2886PC2078870xSeries 445

66796P2662PC1948649xSeries 225

8670xSeries 345

8671xSeries 235 1,67296P2405PC179

8685xSeries 255

1,48396P2397 PC1758847xSeries 343

2,30596P2389 PC1718686xSeries 360

PC Server - 5 Years, Office Hours Cover, 4 Hour Onsite Response Target

46738R3678PC3388848xSeries 325

36438R3492PC2918648xSeries 226

53814R1062PC2158835xSeries 325

30196P2650PC1888649xSeries 225

27996P2646PC1868673xSeries 305

8836xSeries 306

8482xSeries 206 27396P2642PC184

8480xSeries 205


PAC LIST PRICE £UK

EPAC PART NO

IBM PAC NO

IBM MACHINE TYPE

MACHINEDESCRIPTION



Hardware Maintenance ServicePacs - xSeries Servers(3, 4, & 5 Years 5x9x4 Onsite)

18538R3840PC3448843Blade HS2034638R3673PC3338848xSeries 32549238R3474PC3068841xSeries 23643038R3462PC3008840xSeries 34628838R3450PC2948837xSeries 33631838R3487PC2868648xSeries 22639961P7417PC1238649xSeries 225

8836xSeries 3068482xSeries 2068673xSeries 305

23861P7392PC120

8480xSeries 205PC SERVER3 Years IOROffice HoursCover, 4Hour On-SiteResponseTarget

LIST PRICE£UK

EPAC PARTNUMBER

PACNo

IBMMACHINE

TYPEMACHINE

DESCRIPTION

PCPRODUCT

FAMILY

40638R3842PC3468843Blade HS2046638R3676PC3368848xSeries 325

1,02038R3476PC3088841xSeries 23678838R3464PC3028840xSeries 34645638R3452PC2968837xSeries 33646438R3490PC2898648xSeries 22652296P2660PC1938649xSeries 225


34996P2652PC189



1,37638R3478PC3108841xSeries 2361,28438R3466PC3048840xSeries 34656438R3454PC2988837xSeries 33661038R3493PC2928648xSeries 22666796P2662PC1948649xSeries 225


45796P2654PC190




Hardware Maintenance ServicePacs - xSeries Servers(3, 4 & 5 Years 7x24x4 Onsite)

27538R3841PC3458843Blade HS2045238R3674PC3348848xSeries 32698438R3475PC3078841xSeries 23673138R3463PC3018840xSeries 34643638R3451PC2958837xSeries 33636538R3488PC2878648xSeries 22652961P7418PC1248649xSeries 225


31861P7393PC121

8480xSeries 205PC SERVER3 Years IOR24 Hours by 7 daysCover, 4Hour On-SiteResponseTarget

LIST PRICE£UK

EPAC PARTNUMBER

PACNo

IBMMACHINE

TYPEMACHINE

DESCRIPTION

PCPRODUCT

FAMILY




45796P2656PC191





59296P2658PC192




IBM PC ServicePacs - TopSeller

LIST PRICE $US

TopSeller P/N

PACNo

MACHINEDESCRIPTION

IBMMACHINE

TYPEPC PRODUCT FAMILY

X312672T422373X402371

6029R5531TS265

R50p1832MOBILE PC'sBASE WARRANTY3 Years CCR

UPGRADE TO3 Years CourierCollect

X312672T422373X402371

9929R5530TS264

R50p1832MOBILE PC'sBASE WARRANTY3 Years CCR

UPGRADE TO3 Years On-Site NBD

R512887R402722R40e2684G402388R511829

15329R5529TS263

R50e1834MOBILE PC'sBASE WARRANTY1 Years CCR

UPGRADE TO3 Years Courier Collect

R512887R402722R40e2684G402388R511829

19429R5528TS262

R50e1834MOBILE PC'sBASE WARRANTY1 Years CCR


LIST PRICE £UK

TopSeller P/N

PACNo

MACHINEDESCRIPTION

IBMMACHINE

TYPEPC PRODUCT

FAMILY

M508198A308194A50p8193A308191S508183A508177

5929R5532TS266

A508084ThinkCentreBASE WARRANTY3 Years CCR


7038R3439TS267A508148ThinkCentreBASE WARRANTY1 Years CCR




IBM xSeries ServicePacs - TopSeller

LIST PRICE £UK

TopSeller P/N

PACNo

MACHINEDESCRIPTION

IBMMACHINE

TYPE

PC PRODUCTFAMILY

17538R3572TS325x2268648x2258649 14838R3571TS271x2258647x3068836x2068482 11638R3570TS268x2058480xSeries

BASE WARRANTY1 Year IOR NBD


31838R3573TS326x226864830338R3440TS321x3358676

2,09129R5815TS319x3658861x2558685x2358671 31629R5813TS313x3458670x2258649 36929R5780TS272x2258647x3068836x2068482 23829R5812TS269x2058480xSeries


UPGRADE TO3 Years On-Site 9x5x4

36538R3574TS327x226864843138R3441TS322x3358676

2,67029R5816TS320x3658861x2558685x2358671 64129R5782TS314x3458670x2258649 48929R5781TS273x2258647x3068836x2068482 31829R5779TS270x2058480xSeries


UPGRADE TO3 Years On-Site 7x24x4

49238R3577TS330x236884143038R3575TS328x346884085529R5814TS315x3658862xSeries

BASE WARRANTY3 Year IOR NBDUPGRADE TO3 Years On-Site 9x5x4

98438R3578TS331x236884173138R3576TS329x346884032029R5785TS318Blade HS20883272029R5784TS317Blade Chassis8677

1,43329R5783TS316x3658862xSeriesBASE WARRANTY3 Year IOR NBDUPGRADE TO3 Years On-Site 7x24x4



IBM eServer OpenPower Servers

OpenPower - Upto 5 Years of on-site maintenance with Same Day response. Certain ServicePacs provide 24hour by 7 days a week cover, as indicated in the guide.

For further information please refer to PLETs ZS04-0178.

EPAC LISTPRICE UK£

EPAC P/N

PACNo

IBMMACHINE

TYPE

MACHINEDESCRIPTION

PC PRODUCTFAMILY

2,56538R3860PC3556550HV4 OpenPower 5Years On-Site 7x24Same Day

1,97138R3859PC3546549HV4 OpenPower 5 Years On-Site9x5 Same Day

1,89438R3858PC3536517HV4 OpenPower4 Years On-Site7x24 Same Day

1,41238R3857PC3526332HV4 OpenPower 4 Years On-Site9x5 Same Day

1,37338R3856PC3519124HV4 OpenPower3 Years On-Site9x24 Same Day

95538R3855PC3509124HV4 OpenPower3 Years On-Site9x5 Same Day



Hardware Maintenance ServicePacs - xSeries OptionsServers(3, 4 & 5 Years 7x24x4 Onsite)

PC Server Options - for Netfinity and xSeries Servers Up to 5 Years of on-site maintenance with 4hr. On-Site response. Certain ServicePacs provide 24 hour by 7 days a week cover , as indicated inthe guide.

1,77838R3935PC3711700DS4001,30238R3929PC3621701DS3005 Years IOR NBD

Office HoursCover ResponseTarget

1,33438R3934PC3681700DS40097738R3928PC3591701DS3004 Years IOR NBD

Office Hours CoverResponse Target

76738R3933PC3651700DS40056238R3927PC3561701DS3003 Years IOR NBD

Office HoursCover ResponseTarget

LIST PRICE£UK

EPAC PARTNUMBERPAC

NoIBM

MACHINETYPE

MACHINE DESCRIPTION

PC PRODUCTFAMILY

2,36338R3889PC3721700DS4001,78438R3877PC3631701DS3005 Years IOR Officer

Hours coveer, 4Hour ResponseTarget

1,82938R3887PC3691700DS4001,39338R3875PC3601701DS3004 Years IOR Office

Hours Cover, 4Hour ResponseTarget

1,24638R3885PC3661700DS40096438R3873PC3571701DS3003 Years IOR Office

Hours Cover, 4Hour ResponseTarget

3,02938R3890PC3731700DS4002,29138R3878PC3641701DS3005 Years IOR 24

Hour by 7 dayscover, 4 HourResponse Target


Hour by 7 dayscover, 4 HourResponse Target


Hour by 7 dayscover, 4 Hour Response Target



Hardware Maintenance ServicePacsServer Expansion Units

SERVER ACCESSORIES for xSeries Servers 3 Years of onsite maintenance with 4 hours onsite response. For further detailed information refer toIBM Announcement Letter ZS99-0226

PAC LIST PRICE £UK

EPAC PART NO

IBM PAC NUMBER

IBM MACHINE TYPE

MACHINEDESCRIPTION

1,80761P7247PC1048684RXE 100

5 Years 7x24 Same Day Response90461P7245PC1038684RXE 100

3 Years 7x24 Same Day Response1,80729P0414PC1023600LTO Model 109

3,13029P0393PC1013600LTO ModelR20/220/LXU

3 Years 7x24x4 Hour Response Onsite Service73661P7265PC1083600LTO Model 109

1,25929P0391PC1003600LTO ModelR20/220/LXU

3 Years 9x5x4 Hour Response Onsite ServiceFor FAStT 600 models please refer to IBM Storage Products section

1742FAStT 700

3552FAStT 500 1,85587H8541PC85

3542FAStT 200

3 Years 7x24x4 Hour Response Onsite Service1742FAStT 700

3552FAStT 500 1,33687H8540PC84

3542FAStT 200

3 Years 9x5x4 Hour Response Onsite Service

70514R1479PC2221733EXP400

1740EXP700

3560EXP500

3531EXP30025514J1374PC39

3530EXP200


33514R1477PC2211733EXP400

1740EXP700

3560EXP500

3531EXP30010214J1373PC38

3530EXP200




IBM xSeries Server 180 day Startup Support

ServicePac xSeries 180 day startup support provides remote telephone support on newly purchasedIBM eServer xSeries systems. The ServicePac is valid within the first year after server purchase for aperiod of 180 days once registered For more information see Announcement Letter ZS02-0141.

19361P7383PC110180 days of startup support onIBM eServer xSeries systems

xSeries 180 day startup support

LIST PRICE £UKPART NUMBER TOORDERPAC No.DESCRIPTION

The following support is provided:

For xSeries 180 day Startup Support

Initial support of the xSeries server and its ServerProven configuration on questions relating to:.

a. Assistance with the set up of the system unit (Hardware)b. Support of Software to error-free launch - the system can boot and the preloaded software

operates error freec. Assistance with the installation of bundled applicationsAssistance with the installation of

supported Options by IBMd. Information about the customer's system and supplied softwaree. Provision of fault analysis support to ensure that the hardware is working fault free, or

returning the machine to factory installed defaultsf. Advice on where to obtain hardware and/or software updates from the Internetg. Assistance with basic usage queries on ServerProven Operating Systems and some

preloaded / bundled software.h. Assistance with the installation / set up and configuration of device driversi. Assistance with the set up and installation of drivers and printer software



IBM ServicePac For Support Line For Microsoft

ServicePac for SupportLine for Microsoft provides a single intergrated remote software supportoffering that supports the customer business environment on the Microsoft / Intel platform within asingle contract. This service will provide customer with voice and electronic (where available)assistance from IBM for product specific, task orientated questions regarding the installation andoperation (including ‘how to’) of currently supported IBM and non-IBM operating systems andsoftware products see IBM announcement letter ZS02-0109.

Available in UK only (hardcopy ServicePac)

3,20561P73792

1,99861P73781PC109

Remote telephoneassistance for customersrunning a Microsoft OSenvironment

ServicePac forSupportline for Microsoft

LIST PRICE£UK

Part Number toOrder

Number ofServersPAC No.DESCRIPTION


For ServicePac for SupportLine for Microsoft

1. Provide a single point of contact for IBM and Multivendor software support.2. Answer ‘how to’ questions on the Windows Operating Systems and Back Office Products.3. Gives customers easy access to our Microsoft product specialists.4. Provides a convenient service with unlimited telephone support call for the life of the contract.5. Provides 24 x 7 coverage for the customer operations.6. Provides a consistent comprehensive technical support.7. Compliments the total solution provided to the customer.8. Helps reduce downtime and increase productivity.9. Allows the packaging of software support into the HW Sale.10. Resolves customer usage and operational questions and queries.



IBM ServicePac for Support Line for VMWare on xSeries

ServicePac for Support Line for VMware on xSeries service provides remote software support in the form of theSupport Line offering for VMware on the IBM xSeries server platform within a single contract. This service willprovide customers with voice and electronic (where available) assistance from IBM for product specific, taskoriented questions regarding the VMware Software installation. see PLET ZS03-0148

Purchasing Advice:When selecting the appropriate ServicePac option to be sold to the end-user customer, match the correspondingSoftware Support ServicePac to the number of VMware licences purchased per server.

For Example: 1. A customer purchasing a single xSeries server running a 4-way VMware licence MUST purchase thecorresponding 4-way ServicePac for Support Line for VMware pack in order to receive support on thatinstallation.2. A customer purchasing a five (5) xSeries servers running 2-way VMware licences and two (2) xSeries servers running 8-way VMware licences MUST purchase the corresponding 5 x 2-way ServicePacs (Part # 96P2850)and 2 x 8-way ServicePacs (Part # 96P2858) in order to receive support on that installation.

7,26696P285916-wayServerPC212VMware SW Support on a

single 16-way xSeries server

4,54296P28588-way ServerPC211VMware SW Support on asingle 8-way xSeries server

2,54496P28574-way ServerPC210VMware SW Support on asingle 4-way xSeries server

1,38196P2850Up to a2-way ServerPC209VMware SW Support on a

single 2-way xSeries serverServicePacfor SupportLine forVMware onxSeries

LIST PRICE£UK

PARTNUMBER TO

ORDER

Type ofxSeriesServer

PACKNoDESCRIPTION

Currently qualified xSeries Servers:Source VMware ESX Server 2 System Compatibility Guide (13th February 2004) + xSeries Configurator (10thMarch 2004)

YesYesYesYes8870x445YesYesYesYes8687x440N/AN/AYesYes8861 / 8862x365N/AN/AYesYes8686x360N/AN/AN/AYes8670x345N/AN/AN/AYes8676 / 8830x335N/AN/AYesYes8685x255

96P285996P285896P285796P2850

16-way8-way4-wayUp to 2-waySelectable Options

MachineTypeServer


ServicePac for Support Line for VMware on xSeries

1. Provides a single point of contact for questions on VMware on xSeries. 2. Answers 'how to' questions and usage questions on VMware. 3. Gives customers easy access to our VMware / Microsoft and Linux skills4. Provides 24 x 7 Severity 1 coverage for customer operations. 5. Compliments the total VMware solution from IBM. 6. Helps reduce downtime and therefore increase productivity. 7. Allows the packaging of SW support alongside the HW and SW sale. 8. Provides defect support. 9. Supplements internal staff with IBM's skills in this product area.





IBM ServicePac for IBM Director Software Support

ServicePac for IBM Director Software Support provides a remote telephone based software supportoption for customers who have either purchased IBM Director for standalone usage or purchased theincreased functionality which comes from the Server Plus Packs sold by xSeries.

The service provides remote assistance with questions pertaining to the the installation/setup andconfiguration of the IBM Director and Server Plus Pack products.

Software Support focused on the IBM Director productAccess to technical experts Unlimited calls and unlimited callers Provides a single point of contact for questions on IBM Director on xSeries One time fee for one year of support Packaged on a "number of Director Agents" basis

1,07729R5099PC258SPac for IBM Director - 50 Agents50529R5098PC257SPac for IBM Director - 20 Agents26929R5097PC256SPac for IBM Director - 10 Agents

List Price £UKPart NumberPac NumberDescription

As part of this service IBM will answer questions pertaining to the installation/configuration and setupof the IBM Director Systems Management program including:

Active PCI Manager Capacity Manager Rack Manager Software Rejuvenation System Availability Software Distribution Remote Deployment Manager



IBM ThinkVantage Support

ServicePac 90-day support for ThinkVantage™ Technologies provides remote telephone support ona predefined list of ThinkVantage™ Tools installed on IBM PCD systems. The ServicePac is valid fora period of 90 days once registered For more information see PLET ZS04-0128.

52529R5102PC259TVT 90 Day Support (Channel)List Price £UKPart NumberPac NumberDescription


For 90-day ThinkVantage™ Technologies Support

IBM's 90-day support for ThinkVantage™ Technologies provides telephone support on the namedsuite of ThinkVantage™ tools running on an IBM PC and using a Microsoft Operating System;

Image Ultra Builder (version 2.01 and above)Systems Migration Assistant (version 4.1 and above)Rescue and Recovery with Rapid Restore (version 4.0 and above)AccessIBM (version 4.0 and above)Client Security (version 5.21 and above)Access Connections (version 3.0 and above)Software Delivery Assistant (version 1.3 and above)

The intended customers of this service are experienced technicians who are either acting in a support role within their own organisation's support structure or who are involved in the deployment ofthe supported ThinkVantage™ tools. Access to the service will be restricted to a maximum of threenamed employees who can use the service.

Service OutlineAll support will be provided in English language. Planning services are not included with this offering.

1. Installation and Deployment:Support will provide support for manual and silent installation of each TVT product.If the customer has not already deployed the product IBM will offer support on product deploymentthrough customised scripted installation, as documented in each product’s deployment guide.

2. Configuration and Customisation:IBM will assist the customer in configuring and customising the product as supported by eachproduct. IBM will not be responsible for the creation of custom configurations unless through prioragreement. Custom configuration would be a separate fee based service.

3. Usability:Support and information will be provided on the supported product(s) features and capabilities. Basicusability questions which can be found documented the product user guide is not supported.

4. Performance Tuning:IBM will provide information on latest patches and upgrades available for each product, but thisexcludes assisting the customer in fine tuning the product for improved operating systemperformance.

5. Product defects:We will provide support on defects encountered while installing/using each product.

Further information on ThinkVantage™ Technologies can be found at the following web site: http://www.pc.ibm.com/europe/think/en/thinkvantage.html



Hardware Maintenance ServicePacsIBM Storage Products

3 years of onsite service with 4 hours typical response. For more information see IBM Announcement Letter ZS97-0252.

LISTPRICE £UKPAC PART NUMBER IBM PAC

NUMBERIBM MACHINE

TYPEMACHINE DESCRIPTION

1,64014R1495SD153580LTO Tape drive H23/L23 H13/L133 Years Onsite Service, 24 Hour by 7 Days Cover, 4 Hour Response Target

84829R5343SD203582Tape Library (all models) 63714R1493SD143580LTO Tape Drive H23/L23 H13/L13

3 Years Onsite Service, Business Hours with Next Business Day Response59714R1497SD181710FaStT EXP 100

1,31014R1489SD161722FaStT 600 model 60X or 60U

3,24314J0983SD137133Disk Array Subsystem Mod D40 orT40

3590Tape controller Mod A502,01914J0934SD12

3447Tape library Mod 105 or Mod 106SD117137Disk Array SubsystemMod 414/514

1,85414J0730SD107137Disk Array Subsyst.Mod 413/513

3590Tape Subs.frame Mod C12 or C143590Tape Drive Mod B117331Tape Library Mod 305

2,87314J0427SD09

7133Disk Array Subs. Mod.020 or 6003590Tape drive Mod B1A3995Optical library Mod C20 2,47214J0426SD087331Tape Library Mod.2053449Tape Library Mod 355 or 356

1,80614J0425SD077205Tape Library Mod 3117332Tape Library Mod 1107208Tape Bridge Box Mod 342 1,20414J0424SD063995Optical Library Mod.C40 or C60

1,07014J0423SD057208Tape Bridge Box Mod.341

7204Disk Bridge Box Mod.139, 118, 339,418

94914J0422SD047203Disk Bridge Box Mod.0017206Tape Bridge Box Mod-1107209Optical Bridge Box Mod.0037204Disk Bridge Box Mod.114 or 4047207Tape Bridge Box Mod.3157206Tape Bridge Box 110

68214J0421SD03

7332Tape Bridge Box Mod.0053590Tape Subs. Frame Mod A14

45914J0420SD027206Disk Bridge Box Mod. 005

28114J0419SD017207Tape Bridge Box Mod.12

3 Years Onsite Service, Business Hours, with 4 Hour Response



44429R5407SD272005SAN Switch Mod H1625429R5403SD232005SAN Switch Mod H08

1 Year IBM Onsite Exchange (IOE), 9x5x4 hour response target32729R5406SD262005SAN Switch Mod H1618829R5402SD222005SAN Switch Mod H08

1 Year IBM Onsite Exchange (IOE), 9x5x NBD3,83838R2994SD371724FaStT100 - All Models 69729R5423SD353581Tape Autoloader Mod L2869729R5420SD323581Tape Autoloader Mod F28

1,98029R5409SD292005SAN Switch Mod H161,07829R5405SD252005SAN Switch Mod H08

3 Years IBM Onsite Exchange (IOE), 7x24x4 hour response target3,37738R2993SD361724FaStT100 - All Models 57629R5422SD343581Tape Autoloader Mod L2857629R5419SD313581Tape Autoloader Mod F28

3 Years IBM Onsite Exchange (IOE), 9x5x4 hour response target48529R5421SD333581Tape Autoloader Mod L2848529R5418SD303581Tape Autoloader Mod F28

1,37529R5408SD282005SAN Switch Mod H1678829R5404SD242005SAN Switch Mod H08

3 Years IBM Onsite Exchange (IOE), 9x5x NBD1,21129R5344SD213582Tape Library (all models) 1,41614R1499SD191710FaStT EXP 1001,82014R1491SD171722FaStT 600 model 60X or 60U



Hardware Maintenance ServicePacsIBM PRINTERS (1)

3 years of on site maintenance, with next day on site repair. For more information please see IBM Announcement Letter ZS97-0137.

LISTPRICE£UK

PART NUMBERTO ORDER

IBM PACNUMBER

IBMMACHINE


1,21661P7658PR464928INFOPRINT COLOUR 1357 -005 n05

1,03629P0377PR304928INFOPRINT COLOUR 1228 - 002, n02

84029P0376PR294920INFOPRINT COLOUR 1220 - 002, n02, dn2

5729P0375PR284516INFOPRINT 1116 - 002, n02 ***

15429P0374PR274525INFOPRINT 1125 - 002, n02, dn2

12429P0373PR264520INFOPRINT 1120 - 002, n02, d02, dn2

12429P0371PR25

45304540452745284529

Upgrade high capacity stackerInfoprint 1130 - FC4621Infoprint 1140 - FC4621Infoprint 1330 - FC4630Infoprint 1352 - FC4630Infoprint 1372 - FC4630

12429P0371PR25

4530454045454545452745284529492849204920

Upgrade high capacity finisherInfoprint 1130 - FC4630Infoprint 1140 - FC4630Infoprint 1145 - FC4621 (3H)Infoprint 1145 - FC4622 (4H)Infoprint 1332 - FC4621Infoprint 1352 - FC4621Infoprint 1372 - FC4621Infoprint Colour 1228/IP Col. 1357 - FC4622Infoprint Colour 1220 - FC4560 (S)Infoprint Colour 1220 - FC4622 (T)

12429P0372PR24

4520452545304540454545274528452949204928

Upgrade high capacity drawer for :Infoprint 1120 - FC4521Infoprint 1125 - FC4521Infoprint 1130 - FC4521Infoprint 1140 - FC4521Infoprint 1145 - FC4520Infoprint 1332 - FC4521Infoprint 1352 - FC4521Infoprint 1372 - FC4521Infoprint Colour 1220 - FC4520Infoprint Colour 1228/IP Col.1357 - FC4520

67429P0295PR234545INFOPRINT 1145 - 002, n02, dn2

35729P0292PR224540INFOPRINT 1140 - 002, n02, dn2, in2

19229P0291PR214530INFOPRINT 1130 - 002, n02, dn2, in2

43014J0815PR114320INFOPRINT 20 - 002

IBM Printers - 3 years Next Business Day Onsite Service



xxx61P7330PR474921INFOPRINT 1354 - 002, n02, dn2

38161P7657PR444529INFOPRINT 1372 - 002, n02

20361P7656PR434528INFOPRINT 1352 - 002, n02

14361P7655PR424527INFOPRINT 1332 - 002, n02, 008, n08

5961P7654PR414519INFOPRINT 1312 - 002 n02***

11861P7329PR364922INFOPRINT 1222 - d02, dn2***

19061P7328PR354526INFOPRINT 1226 - 002, tn2

31661P7602PR4548714881

MFP Options M22 (4871-001)***MPF Options M26 (4882-001)***

34229P0380PR3348854890

MFP Options M30 (4885-001)MFP M35 (4890-001)

18329P0378PR3148704880

MFP Options M20 (4870-001)***MFP M25 (4880-001)***

NOTE * = 3 Years of courier service with a replacement printer to be delivered to the customer by courier. For more informationplease see IBM Announcement Letter ZS02-0137NOTE *** = 3 Years of Onsite element exchange service are provided. See announcement latter ZS02-0137 for more details.



Hardware Maintenance ServicePacsIBM PRINTERS (2)

LISTPRICE

£UKEPAC

PART NOIBM

PAC NOIBM

MACHINETYPE

MACHINE DESCRIPTION

26529R5557PR1114934INFOPRINT colour 1334 n02 - New!

TBC29R4980PR844547INFOPRINT 1412 - 002, n02

TBC14R1697PR814541INFOPRINT 1410 MFP - 002

1,40814R1511PR766400LINE MATRIX PRINTER - i20, i2x, i24

1,06914R1508PR756400LINE MATRIX PRINTER - i15

83314R1505PR746400LINE MATRIX PRINTER - i10/i1P

65614R1502PR736400LINE MATRIX PRINTER - i05/i5P

22314R1520PR604895MFP Option (4895-001)

45314R1519PR594921INFOPRINT COLOR 1354 - 002, n02, dn2, n08,dn8

4890M35 MFP Option (4890-001)22814R1518PR58

4885M30 MFP Option (4885-001)

4881M26 MFP Option (4881-001) (*)11814R1517PR57

4871M22 MFP Option (4871-001) (*)

71314R0971PR564928INFOPRINT COLOR 1357 - 005, n05

7314R0970PR554922INFOPRINT1222 - d02, dn2

42114r0969PR544545INFOPRINT 1145 - 002, n02, dn2

21914R0968PR534529INFOPRINT 1372 - 002, n02

11814R0967PR524528INFOPRINT 1352 - 002, n02

8514R0966PR514527INFOPRINT 1332 - 002, n02, 008, N08

11814R0965PR504526INFOPRINT 1226 - 002, tn2

3214R0964PR494519INFOPRINT 1312 - 002, n02

IBM Printers - 2 years Next Business Day Onsite Repair or Exchange(*) Service

4890M35 MFP Option (4890-001)34214R0961PR33

4885M30 MFP Option (4885-001)

4881M26 MFP Option (4881-001) (*)30014R0960PR45

4871M22 MFP Option (4871-001) (*)

1,21614R0959PR464928INFOPRINT COLOR 1357 - 005, n05


67414R0957PR234545INFOPRINT 1145 - 002, n02, dn2

38114R0956PR444529INFOPRINT 1372 - 002, n02

20314R0955PR434528INFOPRINT 1352 - 002, n02

14314R0954PR424527INFOPRINT 1332 - 002, n02, 008, n08

19014R0953PR354526INFOPRINT 1226 - 002, tn2

5914R0952PR414519INFOPRINT 1312 - 002, n02




48929R5558PR1124934INFOPRINT colour 1334, n02

TBC29R4981PR854547INFOPRINT 1412 - 002, n02


39414R0963PR484895MFP Option (4895-001)

1,15014R0962PR474921INFOPRINT COLOR 1354 - 002, n02, dn2, n08,dn8



Hardware Maintenance ServicePacs

IBM PRINTERS (3)

69929R5559PR1134934INFOPRINT colour 1334, n02 - New!

8829R4982PR864547INFOPRINT 1412 - 002, n02


3,08014R1512PR806400LINE MATRIX PRINTER - i20, i2x, i24

2,33714R1509PR796400LINE MATRIX PRINTER - i15

1,82414R1506PR786400LINE MATRIX PRINTER - i10/i1P

1,43414R1503PR776400LINE MATRIX PRINTER - i05/i5P

48714R1532PR724895M32 Option (4895-001)

99014R1531PR714921INFOPRINT COLOR 1354 - 002, n02, dn2, n08,dn8

4890M35 MFP Option (4890-001)49614R1530PR70

4885M30 MFP Option (4885-001)

4881M26 MFP Option (4881-001) (*)25814R1529PR69

4871M22 MFP Option (4871-001) (*)

1,56114R1528PR684928INFOPRINT COLOR 1357 - 005, n05


92114R1526PR664545INFOPRINT 1145 - 002, n02, dn2

47814R1525PR654529INFOPRINT 1372 - 002, n02

28514R1524PR644528INFOPRINT 1352 - 002, n02

18514R1523PR634527INFOPRINT 1332 - 002, n02, 008, n08

25814R1522PR624526INFOPRINT 1226 - 002, tn2

7114R1521PR614519INFOPRINT 1312 - 002, n02


LISTPRICE

£UK

EPAC PART NO

IBM PAC NO

IBMMACHINE


67887H8618PR204247SERIAL MATRIX PRINTER - 003

62614J1460PR184400THERMAL LABEL PRINTER - 004



2,40613J9880PR056400LINE MATRIX PRINTER - 015

1,45513J9879PR046400LINE MATRIX PRINTER - 010/P10

1,39313J9878PR036400LINE MATRIX PRINTER - 050 / P50

4247SERIAL MATRIX PRINTER- 001 76013J9876PR02

4230IMPACT MATRIX PRINT-XX2/XX3

4247SERIAL MATRIX PRINTER - A00

4232IMPACT DOT MATRIX PRINTER 58913J9875PR01

4230IMPACT MATRIX PRINTER - XX1

IBM Printers - 3 years Next Business Day Onsite Repair Service



2,25961P7601PR406400LINE MATRIX PRINTER - i20, i2S, 124

1,71161P7600PR396400LINE MATRIX PRINTER - i15

1,33461P7599PR386400LINE MATRIX PRINTER - i10/i1P/08P

1,04961P7598PR376400LINE MATRIX PRINTER - i05/i5P

77061P7327PR344247SERIAL MATRIX PRINTER - v03

2,13229P0379PR326400LINE MATRIX PRINTER - 020



ZEBRA TECHNOLOGIES CORPORATION PRINTERS

ZEBRA TECHNOLOGIES CORPORATION PRINTERS3 years of onsite maintenance, with next day on site repair. For more information please see IBM Announcement Letter ZS99-0115.

LISTPRICE£UK

PART NUMBERTO ORDER

IBM PACNUMBER

IBMMACHINE


1,71014J0959PN012Y195Z 220XI-2, Xi3

1,35514J0933PN011Y206Y197Z 170XI-2, Xi3 (& Xi)

1,22614J0932PN010Y114Y013Z 140XI-2, Xi3 (&X)

1,16214J0931PN09Y164Y001Z 90XI-2, Xi3 (& Xi)

1,06514J0930PN08Y196S160S

74214J0929PN07Y207S105SE, SL

90414J0960PN06Y205Z6000, Z6M

67814J0928PN05Y198Z4000, Z4M

67814J0927PN04Y204STRIPE 600

61314J0925PN03Y127STRIPE 500

51714J0926PN02Y203STRIPE 400

51714J0924PN01Y105STRIPE 300

Zebra Printers - Next Business Day Onsite Service



ServicePacs for IBM Training Services

ServicePacs for Learning Services These packages contain computer based training courses for AIX customers in English language.Four different courses are available with different scope, plus the 'package' containing all of the above4 courses. For more information see announcement letter ZS02-0149

2,45061P7385N/ALS ServicePac AIX 5L Pkg

66661P7253N/ALS ServicePac AIX 5L TCP/IP

33361P7333N/ALS ServicePac AIX 5L Differ.

1,02061P7244N/ALS ServicePac AIX 5L Sys

66629P0424N/ALS ServicePac AIX 5L Basics

PAC LISTPRICE £UK

PART NUMBER TOORDERPACK NoPAC DESCRIPTION



Hardware Maintenance ServicePacsIBM Networking Products

NETWORKING PRODUCTS3 years of onsite maintenance, with less than 4 hrs response from the IBM call centre (or if needed,on site repair) and voice access for reporting software defect problems.This Maintenance Service is enhanced, where applicable, through machine configuration reload andmicrocode or software code fix installation, if deemed necessary during the repair activity. All IBMFeature codes installed in variable configuration machines are also supported, unless specifieddifferently with Product announcement. For more information see IBM Announcement LetterZS96-0164.Provision of Service for both NW ServicePac IBM and MultiVendor are the same. For non-IBMproducts refer to “Terms & Conditions for MultiVendor products”

LISTPRICE£UK

PART NUMBERTO ORDER

IBM PACNUMBER

IBMMACHINE


20387H9232NW0382718271 - E 24

SWITCH ETHERNET LAN93187H9239NW1082708270 - 600

93187H9239NW1082708270 - 800

LAN SWITCH58187H9232NW0382398239 - 002

58187H9233NW0482398239 - 001

TOKEN RING STACKABLE HUB58187H9236NW0782308230 - 013 / 213

INTELLIGENT TR HUB20387H9232NW0382288228 - 001

MULTISTATION ACCESS UNIT20387H9232NW0382268226 - 001

TOKEN RING 5J45 8 PORT HUB15087H9231NW0282248224 - 002

15087H9231NW0282248224 - 001

ETHERNET STACKABLE HUB

NETWORKING PRODUCTS



Hardware Maintenance ServicePacs IBM Point-of-Sale (POS) Products

Listed ServicePacs offer 3 years of on-site maintenance service (IOR) or on-site exchange service(IOE), including the warranty period with specified configuration, attachments and IBM on-site service,next day on-site response. For general information, see IBM announcement letter ZS96-0137; seealso IBM announcement letter ZS98-0155

LISTPRICE£UK

PART NUMBERTO ORDER

IBM PACNUMBER

IBMMACHINE


65014J0082UK0246144614 + Scan

50914J0083UK0146144614 N-Scan

Ext. Maintenance service 7 days 08:00 - 24:00h

POINT-OF-SALE Products in UK only, Next Business Day Onsite Service



Hardware Maintenance ServicePacsIBM Retail Store Systems (RSS) Products

Retail Store Systems (RSS) Products - UK OnlyListed ServicePacs offer 3 years of onsite maintenance with a 4hrs on-site response target. TheseServicePacs provide 24 hour by 7 days a week cover, as indicated in the guide.Cover includes, for the associated products, IBM 2x20 display, IBM Keyboard and IBM Cash drawer.For general information, see IBM announcement Letter number ZS02-0173.The ServicePacs below are available in UK only.

17361P7440PC130TF64610SureMark Thermal Printer

32461P7439PC129TG34610SureMark Thermal Printer

70261P7438PC128532,542552,562642,652

4840SurePOS 500

3 Years Onsite Support 7 Days, 24 Hours, 4 Hour Typical Response

List Price£UK

Part Number toOrder

IBM PacNumber

IBM ModelNumber

IBMMachine

TypeMachine Description



Post Warranty ServicePacsxSeries & Netfinity Servers

IBM POST WARRANTY ServicePacThese ServicePacs provide 12 months of IBM ServicePac maintenance cover to extend the coverprovided by your previous ServicePac. For full details please refer to the IBM announcement letternumber ZS03-0128.

Pac ListPrice UK

EServicePacPart No

IBM PacNumberIBM Machine TypeMachine Description

8664xSeries 240

8660Netfinity 5500

8659Netfinity 500080661P7666PC154

8655Netfinity 3500-m10

8686xSeries 440

8681Netfinity 8500, xSeries 370



1,24761P7662PC150

8651Netfinity 7000

1,49061P7670PC1588680Netfinity 7000-m10

8658Netfinity 5100

8656Netfinity 4500r, xSeries 330

8666Netfinity 710063661P7664PC152

8669XSeries 342

8676xSeries 335

8835xSeries 325


8646xSeries 220

8645xSeries 220

8479xSeries 200

8478xSeries 200

8477Netfinity 1000

8644Netfinity 3500

29361P7668PC156

8639xSeries 325

8827xSeries 343

8481xSeries 200

8674xSeries 330

8672xSeries 300

8654xSeries 330

8675xSeries 330

49161P7660PC148

8476Netfinity 3000

PC SERVER - 1 Year with 7 Day x 24 Hour Cover and 4 Hour Onsite Response Target



Post warranty ServicePacs do not include cover for attached displays and flat panel monitors. Please select cover for theseitems from the attached list of ServicePacs.

8686xSeries 360


8668xSeries 232




Post Warranty ServicePacs

Pac ListPrice UK

EServicePacPart No



8686xSeries 360


8668xSeries 232


8664xSeries 240

8660Netfinity 5500

8659Netfinity 5000

71761P7667PC155




8661Netfinity 5500-m101,10461P7663PC151

8651Netfinity 7000

1,34261P7671PC1598680Netfinity 7000-m10

8658Netfinity 5100

8656Netfinity 4500r, xSeries 330

8666Netfinity 710056761P7665PC153

8669xSeries 342

8676xSeries 335

8835xSeries 325


8646xSeries 220

8645xSeries 220

8479xSeries 200

8478xSeries 200

8477Netfinity 1000

8644Netfinity 3500

21261P7669PC157

8639xSeries 325

8827xSeries 343

8481xSeries 200

8674xSeries 330

8672xSeries 300

8654xSeries 330

8675xSeries 330

39361P7661PC149

8476Netfinity 3000

PC SERVER - 1 Year, IBM Office Hours Cover, 4 Hour Onsite Response Target



Post Warranty ServicePacsDesktop PC’s

IBM POST WARRANTY ServicePacThese ServicePacs provide 12 months of IBM ServicePac maintenance cover to extend the coverprovided by your previous ServicePac.

Pac ListPrice UK

EServicePacPart No


6823NetVista A22p6645NetVista S406643NetVista X406592PC300PL6591PC300GL6578NetVista A40657465646563

PC300GL

6562PC300PL634563446342

PC300

62886287628562826278627762756272

PC300GL

62706269

NetVista A20

2194219321782172

Aptiva E

2171Aptiva2170Aptiva E2163215821532141214021392138

6461P7672PC160

2137

Aptiva

Desktop - 1 Year, IBM Office Hours Cover, Next Business Day Onsite Response Target



8178A508177A508148A508085A50 2538R3749PC343

8084A506343A22p8183S50 8184S50 8191A308193A50p8194A50p8198A308309A30p8310A30p8313A308313A308317S428183ThinkCentre S508366NetVista N70 Thin Client2179NetVista X40i2283NetVista X416276NetVista A20i6832NetVista A60i6831NetVista A406350NetVista A22p6349NetVista A22p6341NetVista A226339NetVista A216266NetVista A202257NetVista A21i8417ThinkCentre S506892PC300PL6889Intellistation MPro6862PC300PL6825NetVista A22p



Post Warranty ServicePacsMonitors & Expansion Units

Pac ListPrice UK

EServicePacPart No


6652P275

2704L190p

9180L180

9494T860

9512T541

6736L200

6734L170

6637T710

9497T86

9519T85

9493T56

9513T55

5061P7674PC162

9511T540

IBM CRT Monitors - 1 Year cover, Next Business Day Onsite Response Target

6735C220p

6517E74m

6739C190

6737C170

6651P97

6639P77

6634G97

6627G78

6556P72

6552P260

6551P96

6550P76

6549G96

6548G76

6547G74

6546G54

6541G51

6540G42

6333E51

6332E74

3261P7673PC161

6331E54

IBM CRT Monitors - 1 Year cover, Next Business Day Onsite Response Target



3560EXP 500

3531EXP 300 16961P7677PC181

3530EXP 200

IBM Expansion Units - 1 Year Onsite Service, IBM Business Hours, 4 Hour Response Target

3560EXP 500

3531EXP 300 21061P7678PC182

3530EXP 200

IBM Expansion Units - 1 Year Onsite Service, 7 Day 24 Hour Cover, 4 Hour Response Target

Post Warranty ServicePacs - ThinkPad(Courier Service)

Pac ListPrice UK

EServicePacPart No


2373T40

1830R50

2722R40

2658R32

2656R31

2659R32

2672X31

2662X2 X Series

2657R31

2655A 2Xe Series

2652A30 / A31 Series

2651I Series 1500

2647T Series

2645600

2644570, 570E

2640560Z

2635380Z / 385

2629A20p

2628A 2X Series

2626390X

2621I Series 1400 & 1500

2611I Series 1400

2609240, 240X

1171I Series

9361P7675PC163

1161I Series

IBM ThinkPad - 1 Year Courier Collect & Return Service, Next Business Day Response Target




2367T3015738R3690PC341

2366T30

1829R50

2684R32

2681R40

2388G Series

1832R50

2371X40

2653A Series



Post Warranty ServicePacs - ThinkPad(Onsite service)

List Price£UK

EPacPart No


Post warranty ServicePacs do not include cover for attached displays and flat panel monitors. Please select cover for these

2367T3019338R3691PC342

2366T30

1829R50

2684R32

2681R40

2388G Series

1832R50

2371X40

2653A Series

2722R40

2658R32

2656R31

2659R32

2672X31

2373T42p

1830R51

2662X2 X Series

2657R31

2655A 2Xe Series

2652A30 / A31 Series

2651I Series 1500

2647T Series

2645600

2644570, 570E

2640560Z

2635380Z / 385

2629A20p

2628A 2X Series

2626390X

2621I Series 1400 & 1500

2611I Series 1400

2609240, 240X

1171I Series

14661P7676PC164

1161I Series

IBM ThinkPad - 1 year Onsite Service, Next Business Day Response Target



items from the attached list of ServicePacs.

IBM United Kingdom LimitedPO Box 41North HarbourPortsmouthHampshire PO6 3AUUnited Kingdom

The IBM homepage can be found on the Internet atibm.com

IBM, the IBM logo, ServicePac, ThinkPad,NetVista, ThinkCentre, e(logo)server, xSeries,IntelliStation, ServerProven, Infoprint and Netfinityare trademarks of International Business MachinesCorporation in the United States, other countries orboth.

Microsoft, Windows, Windows NT, and theWindows logo are trademarks of MicrosoftCorporation in the United States, other countries,or both.

Intel is a trademark of Intel Corporation in theUnited States, other countries, or both.

Other company, product and service names maybe trademarks or service marks of others.

References in this publication to IBM products,programs or services do not imply that IBM intendsto make these available in all countries in whichIBM operates. Any reference to an IBM product,program or service is not intended to imply thatIBM’s product, program or service may be used.Any functionally equivalent product program orservice may be used.

© Copyright IBM Corporation 2004All Rights Reserved



Documents

GUIDE FOR DISTRIBUTORS AND RESELLERS · GUIDE FOR DISTRIBUTORS AND RESELLERS Selguide 78B.lwp 02 November 2004 Page 1. Notes: PC ServicePacs include: ThinkPad = Installed IBM options