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Greg Burdick [email protected] 952.270.3922 Shakopee, Minnesota PROFESSIONAL SUMMARY Demonstrated effectiveness with Agile QA processes including estimation, test planning, manual testing, automated test development and maintenance, test data creation and management, and project accounting. Also skilled in technical writing and database development. Accomplished, University degreed IT professional with 18 years’ experience. Passion for software quality and the confidence it yields. TOOLS / Languages: Selenium Javascript JIRA SoapUI SQL (TSQL) Groovy JMeter Postman HP ALM / QTP HTML, XHTML, XML RPGIII / RPG400 Visual Basic PROFESSIONAL EXPERIENCE Life Time Fitness, Chanhassen, MN 2007 - 2015 National health services company operating over 100 health / fitness clubs across North America. Annual revenue: 1.4 billion dollars. Technical environment: Atlassian JIRA, Bamboo, Confluence, Selenium, SQL Server, SoapUI, Postman. QA Test Analyst 2011 - 2015 Lead QA Analyst on Schedule / Registration project which implemented central user communication preference management and inter-system communication, enabled multi- channel direct marketing, and ensured legal compliance. Reduced fraud on hybris (SAP) eCommerce project by implementing third party (Kount) fraud detection and prevention service. On boarded staff augmentation consultants and served as lead QA Analyst. Improved internal communication by creating and updating Confluence pages (project wiki) resulting in enhanced efficiency and decreased re-work. Developed dynamic test script that input a unique, variable length username and password value each execution. Developed automated script to create unique test data on demand. Streamlined project work, providing ad hoc technical expertise for API and web service testing. Senior Reporting Analyst 2007 - 2011 Senior member of report development team, developing Hyperion, Cognos, and Crystal reports. Developed and implemented Enterprise Report Development Standards in association with Controller and financial reporting resources. Developed ad hoc SQL queries, stored procedures, and test data generation scripts in support of report development. Improved report development life cycle by documenting standard procedures and revising report request form. GMAC ResCap, Minneapolis, MN 2006 - 2007 Global financial services company with annual revenue in excess of 1 billion dollars. Technical environment: Business Objects 6.5.x, XIR2; Crystal Reports 9.0, XIR2; SQL 2000, SQL 2005; Oracle 9i RAC, MS SharePoint. Software Developer II Core member of Business Intelligence Competency Center (BICC), straddling development and platform administration teams. Full software development lifecycle work from analysis through support and documentation. Also served as Crystal Enterprise 9.0 administrator and backup SQL Server 2005 and ProClarity administrator.

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Page 1: Greg Burdick Resume 201506 QA v2.1

Greg [email protected] 952.270.3922 Shakopee, Minnesota

PROFESSIONAL SUMMARY Demonstrated effectiveness with Agile QA processes including estimation, test planning, manual testing, automated

test development and maintenance, test data creation and management, and project accounting. Also skilled in technical writing and database development.

Accomplished, University degreed IT professional with 18 years’ experience. Passion for software quality and the confidence it yields.

TOOLS / Languages: Selenium Javascript JIRA SoapUI SQL (TSQL) Groovy JMeter Postman HP ALM / QTP HTML, XHTML, XML RPGIII / RPG400 Visual Basic

PROFESSIONAL EXPERIENCELife Time Fitness, Chanhassen, MN 2007 - 2015National health services company operating over 100 health / fitness clubs across North America. Annual revenue: 1.4 billion dollars. Technical environment: Atlassian JIRA, Bamboo, Confluence, Selenium, SQL Server, SoapUI, Postman.QA Test Analyst 2011 - 2015

Lead QA Analyst on Schedule / Registration project which implemented central user communication preference management and inter-system communication, enabled multi-channel direct marketing, and ensured legal compliance.

Reduced fraud on hybris (SAP) eCommerce project by implementing third party (Kount) fraud detection and prevention service. On boarded staff augmentation consultants and served as lead QA Analyst.

Improved internal communication by creating and updating Confluence pages (project wiki) resulting in enhanced efficiency and decreased re-work.

Developed dynamic test script that input a unique, variable length username and password value each execution. Developed automated script to create unique test data on demand. Streamlined project work, providing ad hoc technical expertise for API and web service testing.

Senior Reporting Analyst 2007 - 2011 Senior member of report development team, developing Hyperion, Cognos, and Crystal reports. Developed and implemented Enterprise Report Development Standards in association with Controller and financial

reporting resources. Developed ad hoc SQL queries, stored procedures, and test data generation scripts in support of report

development. Improved report development life cycle by documenting standard procedures and revising report request form.

GMAC ResCap, Minneapolis, MN 2006 - 2007Global financial services company with annual revenue in excess of 1 billion dollars. Technical environment: Business Objects 6.5.x, XIR2; Crystal Reports 9.0, XIR2; SQL 2000, SQL 2005; Oracle 9i RAC, MS SharePoint.Software Developer II

Core member of Business Intelligence Competency Center (BICC), straddling development and platform administration teams. Full software development lifecycle work from analysis through support and documentation. Also served as Crystal Enterprise 9.0 administrator and backup SQL Server 2005 and ProClarity administrator.

Reduced total cost of ownership of multiple BI platforms by offering global enterprise services through a BICC shared services delivery model to thousands of users.

Saved 12 person hours per month by automating a formerly manual data manipulation and analysis task with a single Crystal Report.

Improved internal and external communication by leading development and maintenance of Microsoft SharePoint web sites, accomplishing a near paperless environment.

Woodburn Group, St. Louis Park, MN 2004 - 2006VAR consulting firm engaging in licensing, staff augmentation, and public and private training. Technical environment: Crystal Reports 9.0, 10, XI, SQL, Oracle.Business Intelligence Consultant

Developed reports according to specifications. Garnered specifications and wrote supporting documentation whenever necessary or requested. Taught Crystal Reports v10 and XI and Building and Implementing Business Views both on and off site.

Designed, built, and implemented metadata semantic layer at client company. Installed and implemented Crystal Enterprise at multiple client companies. Moderated user group meetings and on-line forum.

Owner, 06/24/15,
I don’t know how valuable the organization synopsis are
Owner, 06/24/15,
I like this!
jj, 06/17/15,
Love the results here – and in the following sections. Can you add more to the Life Time ones?
Page 2: Greg Burdick Resume 201506 QA v2.1

Greg Burdick Page 2 of 2

American Government Services LLC, Bloomington, MN 2002 – 2004Software development and ASP company marketing a web based case management product (G*STARS) to Workforce Investment Boards and training providers all over the nation. Technical environment: Lotus Notes Domino (Domino 5.0 – 6.5), Crystal Reports 8.0, SQL.Senior Crystal Reports Developer

Specified, analyzed, and developed reports, integrating them into multiple versions of G*STARS. Conceived, implemented, and managed report development process. Routinely specified, estimated, and delivered development work for customers.

Reduced report run time by 98% by applying quality report development standards and view optimization techniques. Leveraged existing customer infrastructure and flexibility by providing data portability through multiple file format

exports. Reduced support time and effort through implementation, enhancement, and use of a ‘Report Catalog’ database to

uniquely identify and document every report developed.

Norcraft Companies LLC, Eagan, MN 2001 – 2002National kitchen and bath cabinet manufacturing company with annual sales over $112 million. Technical environment: Crystal Reports 7.0 and 8.0, SQL, Goldmine.Programmer Analyst

Developed new applications and reports. Managed entire Crystal Report development lifecycle and administered Goldmine report menu. Maintained, modified, and documented existing code. Administered MS Access application.

Increased business reporting options by 600% while administering Goldmine Reports Menu. Mastered Goldmine file structure, resulting in prolific, timely, and high quality report development. Enhanced user confidence and usability of highly customized Goldmine software by identifying data integrity

problems through the use of reports and SQL filters. Extended life of custom MS Access application by administering, updating, and supporting it.

G&K Services Inc., Minnetonka, MN 1997 – 2001$500 million uniform rental and facilities service company operating all over North America. Technical environment: Query400, SQL, DB2.Application Specialist - Report Developer 2000 – 2001

Independently produced ad hoc reports. Converted and consolidated DB2 and SQL databases. Project management responsibilities as directed. Served as back up to TRAPS (data consolidation) position.

Fostered objective decision-making by providing ad hoc reports to over 130 processing and branch facilities throughout North America. Completed up to 20 reports per week utilizing Query400 on distributed, DB2 formatted databases and on a central ‘data warehouse’ / data mart database.

Saved an estimated $100,000 per ‘Regional Warehouse’ conversion. Reduced redundancy and streamlined garment fulfillment process in 7 plant processing facilities. Selectively updated, cleared, and added files / records on multiple AS/400s and NT Servers transforming a local fulfillment process to a regional fulfillment process.

Improved data quality and reliability by initiating corrective actions for improperly updated data.

EDUCATION Associate in Applied Science, RPG Programming, Hennepin Technical College Eden Prairie, MN Bachelor of Science, Biology, University of Wisconsin – La Crosse La Crosse, WI

PROFESSIONAL DEVELOPMENTSQL Server Analysis Services, Intertech Eagan, MNGraphical Display of Quantitative Information, Edward Tufte Minneapolis, MNBusiness Objects Universe Design St. Louis Park, MNBusiness Objects Web Intelligence XI R1/R2 Report Design St. Louis Park, MNBusiness Objects Web Intelligence XI R1/R2 Advanced Report Design St. Louis Park, MNBusiness Objects Enterprise XI R1/R2 Administering Users & Content with the CMC St. Louis Park, MNCertified Crystal Reports Professional version XI St. Louis Park, MNCertified Crystal Reports Professional version 10 St. Louis Park, MNProject Management Fundamentals, American Government Services Bloomington, MNCOGNOS Power Play 6.6, Norcraft Companies Eagan, MNCrystal Reports for Goldmine, Argenta Systems Mendota Heights, MNCrystal Reports, Basic and Advanced, Mindsharp Learning Center St. Paul, MN