Goodwill Industries serving Hampton Roads & Central Virginia - 2013 Annual Report

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See how your donations and purchases changed lives in 2013.

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<ul><li><p>PEOPLEFIRST</p><p>C h a n g i n g L i v e s</p><p>C h a n g i n g L i v e s</p><p>2 0 1 3 A N N U A L R E P O R T</p></li><li><p>G O O D W I L L 2 0 1 32</p><p>OUR VISION Everyone has the opportunity to find their purpose, reach their highest level of self sufficiency, and become productive members of our community.</p><p>OUR CORE VALUES</p><p>COMMITMENT We demonstrate our value to and impact on the organization.</p><p>INNOVATION We exercise the power to make improvements.</p><p>INTEGRITY We earn trust through all of our interactions.</p><p>LEARNING We grow and succeed through learning.</p><p>TEAMWORK We achieve goals and deliver our mission together.</p><p>OUR MISSION Our business is changing lives helping people help themselves through the power of work.</p></li><li><p>A N N U A L R E P O R T 3</p><p>Our jobs begin with people and end with people. People first. 2013 was </p><p>a year to recognize that more than any system, machine, technology, </p><p>or book; it is the people that make the difference. Our work may be </p><p>grounded in gently used goods, but it culminates in changing the lives </p><p>of the people we serve- inside our organization and out.</p><p>As we embarked on strategic planning for 2014-2016, we chose the </p><p>People First theme as it is reflective of all that we do as Goodwill. </p><p>Whether the 2,135 people we placed into jobs in 2013 or the 1,280 </p><p>associates now on staff, it is the changes that a job can make in a persons </p><p>life that defines us.</p><p>People First means we served over 3,431 returning citizens, 625 severely </p><p>disabled individuals, 714 of our Veteran population, and placed 312 </p><p>individuals into temporary employment through our Goodwill Staffing </p><p>Solutions. It means we promoted 30 of our associates within the </p><p>organization and recognized over 547 individual and team efforts with </p><p>our STARR reward programs. </p><p>People First means we opened one new retail store, one new </p><p>Community Employment Center, and relocated into a larger second </p><p>support and retail operating center in our territory. It means we added </p><p>a new government contract for Navy food service employing over 20 </p><p>individuals, and we achieved a silver-level certification for our Quality </p><p>Work Environment Initiative from SourceAmerica. </p><p>People First means we renovated the Community Employment Center </p><p>at our Richmond Support Center to provide more and better career </p><p>development services for the community. It means the over 17,000 hours </p><p>devoted to learning by our associates helps to strengthen our collective </p><p>knowledge base, becoming more proficient in our operations. </p><p>It is a simple rule - what you measure, succeeds. And we measure the </p><p>power of work because through work comes hope, independence, </p><p>dignity, and strength for the individual.</p><p>Our motivation to put people first generated new outcomes and </p><p>behaviors for our existing core values to provide greater meaning to </p><p>todays associate - it is not just an exercise in words, but a passion for </p><p>changing our culture. It is the language and behaviors that will guide us </p><p>as we continue to serve others. It keeps our vision clear. And it reinforces </p><p>our mission. We are here to change lives; to put people first. </p><p>Our staff and our board are dedicated to our work and we thank you </p><p>our donors, shoppers, partners, and vendors for your support to put </p><p>people first in our community.</p><p>David A. Modena</p><p>Chair of the Board </p><p>David A. Modena Charles Layman</p><p>Charles Layman</p><p>CEO and President</p><p>L E T T E R F R O M T H E P R E S I D E N T &amp; C E O A N D T H E C H A I R O F T H E B O A R D</p></li><li><p>G O O D W I L L 2 0 1 34</p><p>In 2013, we had 830 individuals working in our Donated Goods Programs, 18% of whom are employed through our </p><p>enclaves, work adjustment or Transition to Independence (TIE) programs. These 830 individuals took in over 45 million </p><p>pounds of gently used goods from 1,134,019 donors. </p><p>They worked in 15 attended donation centers and 30 stores, including two outlets, throughout the territory, where they </p><p>engaged in over 2.6 million transactions with our customers. Through our retail, post-retail and salvage efforts, they kept </p><p>close to 35 million pounds from ever reaching our landfills.</p><p>Their combined efforts generated an increase of 12.8% in revenue with $44 million at years end - revenue that is reinvested </p><p>in putting even more people to work. </p><p>Dwayne returned from 10 years in prison with minimal </p><p>support. Upon release, and thanks to our partners at </p><p>Goodwill of the Valleys, Dwayne was able to return home to </p><p>Hampton Roads. He tapped into services at our Community </p><p>Employment Center and gained training through a three </p><p>month job at Goodwill. Since then, Dwayne has earned a full-</p><p>time production position at our Lynnhaven store. Dwayne </p><p>says, Thanks to Goodwill, I enjoy life, my family, and a job </p><p>where I make a difference. I had nothing when I got out and </p><p>it was scary. I wouldve gone back to my old ways of taking </p><p>what wasnt mine. Goodwill really did change my life.</p><p>Dwayne WilliamsonCEC ServicesProduction AssociatePrincess Anne Store</p><p>Randy Revell Supported Employment ServicesProduction Associate, Lynnhaven Store</p><p>Randy came to Goodwill as a high school student in our </p><p>School-to-Work Program over 20 years ago. His mother </p><p>remembers, I wasnt sure that Randy would be successful </p><p>in life because of his disability, and I would often wonder </p><p>about his quality of life. I quickly came to see that Randy was </p><p>in good hands at Goodwill and saw their dedication to help </p><p>him develop the skills necessary to maintain employment. </p><p>Today, Randy is part of a retail production team in Hampton </p><p>Roads. Randys Skills Trainer, Tasha Greene, says, Randy has </p><p>a sense of purpose and knows his worth, which was not </p><p>evident before he came to Goodwill. </p><p>donated goods: people firstc</p><p>ha</p><p>ng</p><p>ing</p><p> live</p><p>s</p></li><li><p>A N N U A L R E P O R T 5</p><p>In the first full year of our Navy logistics support contract, we employed 20 new associates and added $1.7 million in revenue. </p><p>In addition, we worked with the Goodwill of Lower South Carolina to launch a food service contract at the Navys Dam Neck </p><p>facility in Virginia Beach. This facility employs 36 associates and generates $1 million in annual revenue. We continue to </p><p>service eight contracts with 156 associates in warehousing, custodial and commissary operations through SourceAmerica, </p><p>receiving silver level certification for our Quality Work Environment initiative. </p><p>Our Goodwill Staffing Solutions placed 312 associates this year an increase of 59% over 2012 and generated over</p><p>$1.9 million in revenue.</p><p>Crystal has worked in two divisions of Goodwill Donated </p><p>Goods and Government Contracts. The transition from retail </p><p>associate to that of expert cleaner had a few bumps. Taylor </p><p>Greene, Supported Employment Program Manager, says </p><p>that throughout that time, Crystal maintained an inherent </p><p>enthusiasm in the job search process which helped make </p><p>the job transfer possible. Of her work, Crystal says, Goodwill </p><p>has taught me how to be a team player to get a job done. </p><p>Goodwill has taught me to take pride in my work, especially </p><p>to get an area ready for the public. It has been a wonderful </p><p>adventure and Im glad to be working.</p><p>Crystal Burton AbilityOne ProgramExpert Cleaner, Goodwill Services, Inc. </p><p>government and commercialbusiness enterprises: people first</p><p>ch</p><p>an</p><p>gin</p><p>g li</p><p>ves</p></li><li><p>G O O D W I L L 2 0 1 36</p><p>For 2013, we served 17,476 people through our five Community Employment Centers and Vocational Rehabilitation Services </p><p> a 7% increase over 2012. 2,135 of these individuals were placed into employment. 258 of these were ex-offenders; 96 were </p><p>individuals with severe disabilities; and 160 participated in our Transition to Independence (TIE) Program. </p><p>Career Development Services andVocational Rehabilitation Services: people first</p><p>0% 5% 10% 15% 20% 25%Other</p><p>AutismBlindness/Visual Impairments</p><p>Cardiac and Pulmonary DisordersChemical Dependency/Substance Abuse</p><p>Deafness/Hearing ImpairmentsDevelopmental Disability other than Autism</p><p>Epilepsy/SeizureLearning Disability other than Autism</p><p>Neurological DisorderOrthopedic/Mobility Disabilities</p><p>Psychiatric, Emotional and Behavioral DisordersSpeech Impairment</p><p>Traumatic Brain Injury1%</p><p>2.6%</p><p>45.2%</p><p>28.6%</p><p>11.5%</p><p>$14.43 $14.97</p><p>$19.46</p><p>$14.88</p><p>$12.38 $11.85$9.73</p><p>$12.39</p><p>$15.84</p><p>$12.13</p><p>2.4%</p><p>1.2%</p><p>1.6%</p><p>2013 Placements by Industry2013 AbilityOne Disabilities2013 People Served - 17,476</p><p>0% 10% 20% 30% 40% 50%Agriculture, Forestry and Fisheries</p><p>Construction</p><p>Finance, Insurance, Real Estate</p><p>Government</p><p>Manufacturing</p><p>Other</p><p>Retail Trade</p><p>Services</p><p>Transportation and Public Utilities</p><p>Wholesale Trade</p><p>2013 Starting Average Wage</p><p>0</p><p>5</p><p>10</p><p>15</p><p>20</p><p>Who</p><p>lesale</p><p> Trad</p><p>e</p><p>Tran</p><p>spor</p><p>tatio</p><p>n/Ut</p><p>ilities</p><p>Serv</p><p>ices</p><p>Reta</p><p>il Tra</p><p>de</p><p>Othe</p><p>r</p><p>Man</p><p>ufac</p><p>turin</p><p>g</p><p>Gove</p><p>rnm</p><p>ent</p><p>Finan</p><p>ce/R</p><p>eal E</p><p>state</p><p>Cons</p><p>tructi</p><p>on</p><p>Agric</p><p>ultur</p><p>e</p><p>5.6%</p><p>.3%</p><p>14%</p><p>21%</p><p>23%11.5%</p><p>2.4%</p><p>13%</p><p>7%</p><p>2013 AbilityOne Served by Employment Location</p><p>0% 5% 10% 15% 20% 25%</p><p>AbilityOne - DLA</p><p>AbilityOne - Federal Building - NISH</p><p>AbilityOne - Federal Courthouse - Lewis E. Powell</p><p>AbilityOne - Federal Courthouse Robin-Merhige</p><p>AbilityOne - Ft. Eustis Commissary</p><p>AbilityOne - Portsmouth Commissary</p><p>AbilityOne - Logistics Support</p><p>7%</p><p>Career DevelopmentServices</p><p>Re-Entry Outreach</p><p>80%</p><p>14%</p><p>6%Vocational Services</p><p>14%</p><p>1%1%</p><p>16%8%</p><p>3%</p><p>17%1%</p><p>22%</p><p>9%</p><p>5%1%</p><p>2%</p><p>4%</p><p>8%</p><p>0% 5% 10% 15% 20% 25%Other</p><p>AutismBlindness/Visual Impairments</p><p>Cardiac and Pulmonary DisordersChemical Dependency/Substance Abuse</p><p>Deafness/Hearing ImpairmentsDevelopmental Disability other than Autism</p><p>Epilepsy/SeizureLearning Disability other than Autism</p><p>Neurological DisorderOrthopedic/Mobility Disabilities</p><p>Psychiatric, Emotional and Behavioral DisordersSpeech Impairment</p><p>Traumatic Brain Injury1%</p><p>2.6%</p><p>45.2%</p><p>28.6%</p><p>11.5%</p><p>$14.43 $14.97</p><p>$19.46</p><p>$14.88</p><p>$12.38 $11.85$9.73</p><p>$12.39</p><p>$15.84</p><p>$12.13</p><p>2.4%</p><p>1.2%</p><p>1.6%</p><p>2013 Placements by Industry2013 AbilityOne Disabilities2013 People Served - 17,476</p><p>0% 10% 20% 30% 40% 50%Agriculture, Forestry and Fisheries</p><p>Construction</p><p>Finance, Insurance, Real Estate</p><p>Government</p><p>Manufacturing</p><p>Other</p><p>Retail Trade</p><p>Services</p><p>Transportation and Public Utilities</p><p>Wholesale Trade</p><p>2013 Starting Average Wage</p><p>0</p><p>5</p><p>10</p><p>15</p><p>20</p><p>Who</p><p>lesale</p><p> Trad</p><p>e</p><p>Tran</p><p>spor</p><p>tatio</p><p>n/Ut</p><p>ilities</p><p>Serv</p><p>ices</p><p>Reta</p><p>il Tra</p><p>de</p><p>Othe</p><p>r</p><p>Man</p><p>ufac</p><p>turin</p><p>g</p><p>Gove</p><p>rnm</p><p>ent</p><p>Finan</p><p>ce/R</p><p>eal E</p><p>state</p><p>Cons</p><p>tructi</p><p>on</p><p>Agric</p><p>ultur</p><p>e</p><p>5.6%</p><p>.3%</p><p>14%</p><p>21%</p><p>23%11.5%</p><p>2.4%</p><p>13%</p><p>7%</p><p>2013 AbilityOne Served by Employment Location</p><p>0% 5% 10% 15% 20% 25%</p><p>AbilityOne - DLA</p><p>AbilityOne - Federal Building - NISH</p><p>AbilityOne - Federal Courthouse - Lewis E. Powell</p><p>AbilityOne - Federal Courthouse Robin-Merhige</p><p>AbilityOne - Ft. Eustis Commissary</p><p>AbilityOne - Portsmouth Commissary</p><p>AbilityOne - Logistics Support</p><p>7%</p><p>Career DevelopmentServices</p><p>Re-Entry Outreach</p><p>80%</p><p>14%</p><p>6%Vocational Services</p><p>14%</p><p>1%1%</p><p>16%8%</p><p>3%</p><p>17%1%</p><p>22%</p><p>9%</p><p>5%1%</p><p>2%</p><p>4%</p><p>8%</p><p>0% 5% 10% 15% 20% 25%Other</p><p>AutismBlindness/Visual Impairments</p><p>Cardiac and Pulmonary DisordersChemical Dependency/Substance Abuse</p><p>Deafness/Hearing ImpairmentsDevelopmental Disability other than Autism</p><p>Epilepsy/SeizureLearning Disability other than Autism</p><p>Neurological DisorderOrthopedic/Mobility Disabilities</p><p>Psychiatric, Emotional and Behavioral DisordersSpeech Impairment</p><p>Traumatic Brain Injury1%</p><p>2.6%</p><p>45.2%</p><p>28.6%</p><p>11.5%</p><p>$14.43 $14.97</p><p>$19.46</p><p>$14.88</p><p>$12.38 $11.85$9.73</p><p>$12.39</p><p>$15.84</p><p>$12.13</p><p>2.4%</p><p>1.2%</p><p>1.6%</p><p>2013 Placements by Industry2013 AbilityOne Disabilities2013 People Served - 17,476</p><p>0% 10% 20% 30% 40% 50%Agriculture, Forestry and Fisheries</p><p>Construction</p><p>Finance, Insurance, Real Estate</p><p>Government</p><p>Manufacturing</p><p>Other</p><p>Retail Trade</p><p>Services</p><p>Transportation and Public Utilities</p><p>Wholesale Trade</p><p>2013 Starting Average Wage</p><p>0</p><p>5</p><p>10</p><p>15</p><p>20</p><p>Who</p><p>lesale</p><p> Trad</p><p>e</p><p>Tran</p><p>spor</p><p>tatio</p><p>n/Ut</p><p>ilities</p><p>Serv</p><p>ices</p><p>Reta</p><p>il Tra</p><p>de</p><p>Othe</p><p>r</p><p>Man</p><p>ufac</p><p>turin</p><p>g</p><p>Gove</p><p>rnm</p><p>ent</p><p>Finan</p><p>ce/R</p><p>eal E</p><p>state</p><p>Cons</p><p>tructi</p><p>on</p><p>Agric</p><p>ultur</p><p>e</p><p>5.6%</p><p>.3%</p><p>14%</p><p>21%</p><p>23%11.5%</p><p>2.4%</p><p>13%</p><p>7%</p><p>2013 AbilityOne Served by Employment Location</p><p>0% 5% 10% 15% 20% 25%</p><p>AbilityOne - DLA</p><p>AbilityOne - Federal Building - NISH</p><p>AbilityOne - Federal Courthouse - Lewis E. Powell</p><p>AbilityOne - Federal Courthouse Robin-Merhige</p><p>AbilityOne - Ft. Eustis Commissary</p><p>AbilityOne - Portsmouth Commissary</p><p>AbilityOne - Logistics Support</p><p>7%</p><p>Career DevelopmentServices</p><p>Re-Entry Outreach</p><p>80%</p><p>14%</p><p>6%Vocational Services</p><p>14%</p><p>1%1%</p><p>16%8%</p><p>3%</p><p>17%1%</p><p>22%</p><p>9%</p><p>5%1%</p><p>2%</p><p>4%</p><p>8%</p></li><li><p>7A N N U A L R E P O R T</p><p>Trymaine is a wonderful example of someone who made the most of what our Community Employment Centers (CEC) offer. He came to Goodwill as a single parent with minimal work experience and a criminal background. Employment Specialist Barbara Delbridge opened his eyes to his potential. After many follow-up appointments and time in the CEC, Trymaine received a bonding letter, registered for Selective Services, secured his I-9 documentation, obtained gold on his career readiness certification, attended and successfully completed multiple professional certifications that led to temporary employment. In ongoing partnership with Barbara and the CEC, Trymaine is now employed with Tyson Chicken as a full-time production worker. </p><p>Trymaine Watkins CEC ServicesProduction, Tyson Chicken</p><p>Joshua Smith Supported Employment ServicesProduction Associate, Lynnhaven Store</p><p>Joshua came to Goodwill after a frustrating work experience in an environment lacking proper support. Joshuas intellectual disability and lack of assistance in the workplace made it very difficult for him to be successful. Just prior to coming to Goodwill, Joshua was attending a day treatment program as part of his daily activity. Once at Goodwill, Joshua began to experience new things, and learn new skills, all while being compensated. Joshua states, Coming to work helps me with my problems and I dont have to stay home and do nothing. Skills Trainer Tasha Greene says that Joshua has even earned the title of Cheerleader of Goodwill because of his enthusiasm for his work.</p><p>0% 5% 10% 15% 20% 25%Other</p><p>AutismBlindness/Visual Impairments</p><p>Cardiac and Pulmonary DisordersChemical Dependency/Substance Abuse</p><p>Deafness/Hearing ImpairmentsDevelopmental Disability other than Autism</p><p>Epilepsy/SeizureLearning Disability other than Autism</p><p>Neurological DisorderOrthopedic/Mobility Disabilities</p><p>Psychiatric, Emotional and Behavioral DisordersSpeech Impairment</p><p>Traumatic Brain Injury1%</p><p>2.6%</p><p>45.2%</p><p>28.6%</p><p>11.5%</p><p>$14.43 $14.97</p><p>$19.46</p><p>$14.88</p><p>$12.38 $11.85$9.73</p><p>$12.39</p><p>$15.84</p><p>$12.13</p><p>2.4%</p><p>1.2%</p><p>1.6%</p><p>2013 Placements by Industry2013 AbilityOne Disabilities2013 People Served - 17,476</p><p>0% 10% 20% 30% 40% 50%Agriculture, Forestry and Fisheries</p><p>Construction</p><p>Finance, Insurance, Real Estate</p><p>Government</p><p>Manufacturing</p><p>Other</p><p>Retail Trade</p><p>Services</p><p>Transportation and Public Utilities</p><p>Wholesale Trade</p><p>2013 Starting Average Wage</p><p>0</p><p>5</p><p>10</p><p>15</p><p>20</p><p>Who</p><p>lesale</p><p> Trad</p><p>e</p><p>Tran</p><p>spor</p><p>tatio</p><p>n/Ut</p><p>ilities</p><p>Serv</p><p>ices</p><p>Reta</p><p>il Tra</p><p>de</p><p>Othe</p><p>r</p><p>Man</p><p>ufac</p><p>turin</p><p>g</p><p>Gove</p><p>rnm</p><p>ent</p><p>Finan</p><p>ce/R</p><p>eal E</p><p>state</p><p>Cons</p><p>tructi</p><p>on</p><p>Agric</p><p>ultur</p><p>e</p><p>5.6%</p><p>.3%</p><p>14%</p><p>21%</p><p>23%11.5%</p><p>2.4%</p><p>13%</p><p>7%</p><p>2013 AbilityOne Served by Employment Location</p><p>0% 5% 10% 15% 20% 25%</p><p>AbilityOne - DLA</p><p>AbilityOne - Federal Building - NISH</p><p>AbilityOne - Federal Courthouse - Lewis E. Powell</p><p>AbilityOne - Federal Courthouse Robin-Merhige</p><p>AbilityOne - Ft. Eustis Commissary</p><p>AbilityOne - Portsmouth Commissa...</p></li></ul>