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Glosap
One Stop IT Centre – For all Business NeedsSingapore | Malaysia | Indonesia | India
Robotic Process Automation (RPA)
[SAP ECC \ S4 HANA \ Oracle \ AX \ Any Application \ Portal \ O365]
Glosap Group
(SG)
SAP & Microsoft
Glosap – Singapore
(SAP & Microsoft)
Glosap – Malaysia
(SAP & Microsoft)
Glosap – India
(SAP & Microsoft)
Glosap – Indonesia
(SAP & Microsoft)
2006 -Singapore Operation (HQ)
2009 -Malaysia Operation
2012 - India development centre for Product Innovations
ON PREMISES(HANA/SQL)
ONLINE / CLOUD
MANAGED SERVICES
SUPPORT SERVICES
RPA/ IoT / MOBILITY
AUDITING / ADVISORY
Enterprise
IT Solutions
(cloud/Premises)
ERP
RFID/ Barcode
Mobility
IoT / RPA
POS
CRM
BI
From a Conventional ERP Solution Provider to an
Applications Provider focused on orchestrating Customer
Value Networks in the changing Enterprise technology
landscape.
2017 – HANA Partnership & expansion in Asian Countries
Venkatesh Babu
Managing Director
25 Yrs Exp. (20+ Yrs in SAP)
JMPillai
Director – Malaysia
20 Yrs Exp. (Consulting & Strategic Planning)
Balan
Director – India
32 Yrs Exp. (18+ yrs in SAP Global Projects)
Jaya
Director – Singapore
12 Yrs Exp. (Consulting & Finance)
Aandreas wezler
Executive Director
28+ Yrs Exp. (22+ Yrs in SAP)
Dr.Uppili
Business Director
20+Yrs exp (10+ Yrs in SAP, Strategic Planning)
Mr.Anbu
Director - Sales
25+Yrs exp in Business Strategic Planning
Mr.Vijay Kaul
Executive Director
35+Yrs exp in Global Business Management
Countries
8Most of the SME sectors
50+Service Provider for all
Solutions of SAP
SAP HANA /A1 / B1/ BOBJ
Attracting theBest Talent
Global Presence
Partnering with IndustryLeaders
MicrosoftAlliance
SAP Alliance
Employees
120+
Business Transformation Services
Operational Transformation & Optimization
Robotic Automation (RPA) & Implementation
Global Rollouts & Enhancements
Consulting & Auditing Services
Application Development & Support
Dynamics NAV/ AX/
CRM
Process Robot removes the
need for humans to perform
routine rules-based back office
processes like account opening,
claims processing and credit
card payments, etc.,
Self-reliant robots autologin and
handle end-to-end processes in
SAP unattended, essentially
performing any task which the
human user would do manually.
RPA is all about automating repetitive activities to make them faster and less labor-intensive, while
producing higher quality data. Automating processes with a robot is common across all transactional business processes including finance transaction processing, personnel and customer related activities.
Robotic Process Automation – RPA
Robotic Process Automation
(RPA) & IoT
Robotic process automation (RPA) is the use of
software with artificial intelligence (AI) and machine
learning (ML) capabilities to handle high-volume,
repeatable tasks that previously required humans to
perform. These tasks can be queries, calculations and
maintenance of records and transactions, etc.,
Robotic Process Automation
(RPA) & IoT
Business Process Automation – RPA & IoT
Robotic Process Automation (RPA) solution, empowers enterprises to dramatically reduce operational costs, increase efficiency, improve productivity and
accelerate performance.
Robotics Process Automation (RPA) is at theforefront of human-computer technology andprovides players in the industry with a virtualworkforce that is ruled based and is set up toconnect with your company’s systems in the sameway as your existing users. With robotics, youautomate and build an automation platform foryou front office, back office and support functions.
New and emerging technology, such as roboticprocess automation, cognitive computing and theInternet of Things (IoT) will profoundly impact andtransform the workforce of the future across theIndustry sector
Cost Saver 80%
Time Saver 80%
Improved Quality
Scalable Solutions
Process Robot removes the
need for humans to perform
routine rules-based back office
processes like account opening,
claims processing and credit
card payments, etc.,
Self-reliant robots autologin and
handle end-to-end processes in
ERP unattended, essentially
performing any task which the
human user would do manually.
RPA for SAP / Oracle / AX / CRM / Portal Automations
| Oracle | AX| SAP Sales & Distribution (SD) | SAP MM | Supply Chain (SCM) | SAP HCM | SAP FICO |
RPA is machine and software automation that frees humans by mimicking humanactivity in manual, tedious, repetitive, rules-based transactions, processes andworkflows, initiating responses and communicating with digital systems.
✓ Multi-system access (SAP, Oracle, AX, CRM, Excel / Access, legacy systems, other 3rd Party systems..)
✓ Clearly defined rules-based processes, Limited exceptions and human intervention
✓ Structured sets of data Documentation and standardized transactions.
✓ Deep SAP integration, low-cost implementation and Quick Deployment [ Around 3 to 4 Weeks]
✓ Simple, Frequent, repetitive, fast automation for business users to any areas of SAP
✓ No Manual data input from human and no errors. [ Fully Automated front office / Back office Robo]
✓ Reduce operational costs, increase efficiency, improve productivity and accelerate performance.
RPA for SAP / Oracle / AX / NAV / Portal Automation
| Oracle | SAP FICO | SAP Sales & Distribution (SD) | SAP MM | Supply Chain (SCM) | SAP HCM |
Common Patterns for SAP / Oracle / AX Automation Use
5 Factors in Choosing Which Processes to Automate
Employee Involvement
“99% of organizations still spend considerable personnel time doing repetitive manual
tasks, with almost three quarters (74%) spending over a quarter of their time doing so.”
Complexity
Complexity of a process can be defined by the number of applications/systems, the frequency
of human intervention, or the number of steps required in order to execute the task.
VolumeOrganizations do not have a defined set of opening hours, meaning a high volume of orders,
requests, and complaints are received around the clock, regardless of weekends and holidays.
Standardization and Stability
RPA is best most suited for automating tasks that are highly definable and occur the same
way every time. These activities are be rules-based, consistent and data driven.
Difficulty of Outsourcing
Many business activities, especially in financial services, require a high level of regulatory
compliance. This kind of security is often difficult to achieve and maintain with offshoring
because companies have a lesser degree of oversight and direct control when processes are
managed by a BPO provider.
RPA – Front office Robo
The customer is an essential part to the success of everybusiness. While back office automation is important in order toalleviate strain and provide support to the front office, front officeautomation can completely transform how companies interact,communicate, and engage with their customers.
RPA in the front office can: "assist your agent, making them moreproductive and improving your customer experience with shortertransaction times, reducing manual errors and avoiding the highlyirritating repeat questions for the same information. It can alsoopen up new channels of communication on your existing systemssuch as responding to customer’s balance enquiries by text.”
➢ Enhanced communication➢ Significant error reduction➢ increase accuracy➢ Less navigate between multiple systems
Why Front Office Automation?
“Any sort of customer service or sales role
are often labelled front office work”
RPA – Back office Robo
It’s true that a lot of business processes perfect for RPA aretraditional back office tasks – HR, Sales, Service, Manufacturing,Logistics, SCM, Finance & accounting, moving data betweendatabases, Portals and 3rd Party Interfaces, etc,.
In today’s business environment, leading enterprises need up-to-date, innovative ways to optimize workflows in the back office.Moving data between multiple applications and systems, handlingcomplex data entry, and keeping records updated are processesthat cost a lot of time and money and are inevitably prone tohuman error. By automating these repetitive tasks and eliminatingredundancies, robotic process automation enables you to gainoperational efficiency and speed and delivers fast ROI.
➢ Extensive Automation➢ Significant error reduction➢ Operational Accuracy➢ Less navigate between multiple systems➢ Costs and Speed➢ Enterprise Scalable
Why Back Office Automation?
Robotic process automation uses softwarerobots that are trained and deployed to automaterepetitive, rules-driven tasks in the back office.For organizations, these routine back officeprocesses are costly, prone to error, andinefficient, so automation can contribute greatlyby improving operational performance andoptimizing resources.
PILLARS OF RPA JOURNEY…
Center of Excellence (COE)
Maturity
Measure of Success
Strategic
• Management Support
• Ownership -Business Team or IT
Operational
• Change governance
• End to end process view
• Exception handling beyond happy path
Technical
• Right data source
• Right automation platform that suits your process and application
• Complementing technologies
Tactical
• What to automate?
• Speed to implement
• Cost Benefit
• Business Benefit
RPA Command Center
RPA – Implementation Methodology [4 Step Process]
Process
Selection
Process
Priority
P4 P3 P2 P1
Process Identification
Benefit Analysis
Prioritization
Development
Lane
Process
Onboarding
P4 P3 P2 P1Deployment
Lane
P4 P3 P2 P1Support
LaneContinuous Improvement
Feedback
Continuous Improvement
Feedback
Continuous Improvement
Feedback
GovernanceQuality
ControlReporting
Knowledge
Management
Re-Usable
Modules
Change
Management
Operational
InsightsDocumentation
Technology
& Integration
Resource
ManagementCommunication Innovation
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2
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4
INTELLIGENT PROCESS AUTOMATION
Business
Service
Automation
Process
Design
Service
Transition
Service
Operation
Continual
Service
Improvement
Design
Requirements
Transition
Requirements
Service
Operation
Requirements
Measurement &
Evaluation
Measurement &
Evaluation
Design Deploy
Utilize
Optimize
Design
RPA - Building Sustainable Automation
Requirements &
Process Changes
WHAT TO AUTOMATE - PROCESS SELECTION
WHAT TO AUTOMATE - PROCESS SELECTION
• Process Selection for Automation
• Business impact
• Benefit
• Timing
• Transaction Selection by Robot
• By Type
• By Value
• FIFO, LIFO, Random
• Existing Process Maturity
• Garbage In, Garbage Out
MoSCoW Prioritization Technique
• Must have, Should have, Could have,
Won’t have this time
• It has to relate to time or deadline
• Enables flexing the requirements
• Enables on time delivery
• Helps to protect quality of what you
deliver
Time & Benefit = Critical Success Factor
for Automation
CRITICAL FIRST STEP - PROCESS DISCOVERY
A good business
requirements document
(BRD) and Process
Definition Document (PDD)
helps to execute automation
projects “run like factory”
with predictable outcomes
and on time…
DON’T IGNORE PROCESS EXCEPTIONS
Autopilot = Robotic Automation
Turbulence = Process Gaps
• Consider Your Audience - Actual user Or Business Owner
• DO NOT omit the Alternative Paths and Variations to a Process,
Exceptions, “Not just Happy Path”
• Designing the System instead of process or flow or business need
• Missing the concept or failure to understand the “factory model”, spec to
spec, BRD to Automation
• Inconsistency with real life process & data (Test environments)
• Missing Data Dictionary or Data Mapping
• Silo automation in an inter-dependent process environment
CONSIDER ENHANCING YOUR SOD POLICY
Who did it? The Robot User ID?
Your Robot or Your Human Staff?
Manage Robot IDs according to your compliance policy
Maintain Robot Logs & Audit Trail, etc.,
Segregation of Duties [SOD]
SECURITY
Does not store user credentials
Use existing user privileges
In memory automation
Stores or “knows” only the business rules, logic, conditions & exceptions
Trusted and deployed on
thousands of desktops around
the globe by large enterprises
Does not store business information or data
ROBOT PRODUCTIVITY
• Unlike human staff who work for 8 hours,
Robots work 24x7, non-stop
• Robots can do multi tasking
• Consider proper robot scheduling and task
assignments for every day.
• Maximize robot productivity for better ROI
and higher TCO
PROCESS HANDOFF
• An activity in a process may require
human intervention
• Plan Robot to Human and Human to
Robot handoff steps properly
• Make it user friendly with proper
hand off validations.
Robotic Automation for SAP \ Oracle \ AX Customers
• SAP \ Oracle \ AX automated data entry
• Content migration, Starting or closing of a cases
• Filling a form on screen and Comparing data fields on screens
• Copying and pasting or Moving data between ERP and other applications
• Identifying an exception to a process and flagging it for review
• Updating status field in a system, Content migration and Data mining process
• Keying or screen scraping data on screen ( SAP MM, SD, HR, FICO \ Oracle \ AX \ CRM)
• Create sales scorecards to push notifications to agents ( Sales & Service Modules )
• Gather information from various systems and generate a renewal date & Amount ( Warranty)
• Automate daily bank reconciliations, Process claims bulk payments with pre-approved
expense amounts (Finance Operations )
RPA for Finance Automation ( SAP \ Oracle \ AX FINANCE )Finance - Pre-calculated credit to a customer’s account
The Standard process performed by a Financial Person is as follows:
✓ The Financial Person runs a report in ERP to extract the payment record of a specific customer for the
last 3 / 6 months.
✓ The data from the report is copied into a spreadsheet to analyse the risk, and calculate a revised
credit rating.
✓ The credit limit is then applied to the customer’s account in the ERP System.
✓ The system will do the credit check & block the order after that.
We use Robots for complete Automation of this process.
The robot logged into the system of record, extract the
data, estimate the calculation of the revised credit limit,
and update the Credit results in the customer record
automatically in the ERP system without any ManualIntervention.
FRAMEWORK FOR YOUR RPA SUCCESS
• Unique & proven 10 point RPA Framework
developed with years of experience and
customer feedback
• Rich Use Case Repository
• Re-usable Modules
• Purpose built RPA Accelerators
• Process Centric Approach (and not user
activity centric)
Executive Support
End to End Process View
Process Centric, not activity based
Process Discovery
Change Management
Application Performance
Scheduling of Process for Robots
Security, Access Credentials & SOD
Process Visualizer
inPACT Analytics
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MEASURABLE RESULTS IN A SHORT SPAN
Risk-free
Deployment
Assured Intelligence
and
Predictable Results
Incremental Benefits
Substantial Cost
Reduction
Lower TCO and
Higher ROI
Enterprise wide RPA in 6 - 8 months
End-to-End process level in 8 - 10 weeks
Interaction level in 6 - 18 weeks
Transaction level in 3 to 4 weeks
Activity level in less than 10 days
RPA – Bill of Material
Front Office Robo Robo for Users PC [ Front Office ]
Back Office Robo Robo for background Process [ Server Hosted ]
RPA Server Supply & Installation
RAM16GB/32GB, 4TB HDD Server
WS 2012 R2 / 2016, SQL 2014 / 2016 Standard
1. Project Manager
2. Business Analyst
3. Solution Architect
4. Development Consultants x 2
End Users Support / Year Annual Maintenance cost [ AMS ]
END USERS SUPPORT
SAP RPA - BOM [ Glosap - Service Partner ]
Server
Service Cost
ROBO LICENSE COST / YEAR
SERVER COST [INFRASTRUCTURE ]
SERVICE COST [ ONE TIME ] - 10 to 20 Process
Singapore (HQ)Glosap Consulting Pte Ltd11 Woodlands Close#07-42 Woodlands 11Singapore 737853Tel : (65) 6734 3400 / (65) 92981343Email : [email protected]
IndiaGLOSAP Systems Pvt LtdTaga Towers, New No: 45, Old No: 20,Sait Colony 2nd Street, Egmore, Chennai - 600 008Tel: Contact : (+91) 44-43111021/22/23)E-mail : [email protected]
MalaysiaGlosap Consulting Sdn BhdLot 2, 1st Floor,14, Jalan KemujaBangsar Utama, 59000Kuala Lumpur, MalaysiaH/P : +6 017 886 7007 / (65) 6734 3400Email : [email protected]
