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PMS/JPH/HT206/ELENA
• GLOBAL DISTRIBUTION SYSTEM (GDS) is designed
for students who want to start a
• career in the travel industry or upgrade their
professional competence in travel
• counseling. The course is designed to familiarize
students with the basic standards in air
• travel pricing and ticketing, to provide them with
sales and customer service skills,
PMS/JPH/HT206/ELENA
• GLOBAL DISTRIBUTION SYSTEM (GDS) is designed
for students who want to start a
• product knowledge and destination awareness
and computer reservations systems.
• It contains general information about fares and
ticketing, reporting plans, ticketing
• agreement tables, tickets, journey and passenger
types.
PMS/JPH/HT206/ELENA
Upon completion of this course, students should be
able to:-
1. describe precisely the function, command, classes
of service and basic fare in GDS
2. demonstrate flight availability, the field for
(Passenger Name Record) PNR and queue system
methodically (C3)
3. demonstrate reservation, pricing an itinerary,
ticketing process and determine currencies conversion
in GDS (C3)
PMS/JPH/HT206/ELENA
Upon completion of this course, students should be
able to:-
4. verify correctly the timatic web, Direct Reference
System (DRS) and different features of format finder
related to GDS (P6)
5. acquire accurate knowledge and information on
how to make a reservation completely (A3)
PMS/JPH/HT206/ELENA
1.0 INTRODUCTION TO GLOBAL DISTRIBUTION
SYSTEM
• History of Global Distribution System (GDS), types
of Global
• Distribution System (GDS), function and terminology
of Global
• Distribution System (GDS) and special keys
command in Global Distribution System.
PMS/JPH/HT206/ELENA
2.0 ENCODING AND DECODING
• The concept and process of encode and decode
cities,
airports, airlines, car rental and hotels accurately.
PMS/JPH/HT206/ELENA
3.0 FLIGHT AVAILABILITY
• Basic flight availability
• Return flight availability
• Direct access
• Availability and minimum connecting time itinerary.
PMS/JPH/HT206/ELENA
4.0 PASSENGER NAME RECORD (PNR)
• Passenger Name Record (PNR)
• Mandatory field information for PNR
• Optional field information for PNR.
PMS/JPH/HT206/ELENA
5.0 SEAT RESERVATION
• Seat assignment and seat map function
• Flight seat map, assign seat by number and seat
map
• Cancelling seat assignment.
PMS/JPH/HT206/ELENA
6.0 RESERVATION FOR OTHER TOURISM SERVICES
• Reservation procedures for other tourism
product/services (car rental, cruise, rail
transportation and hotel room)
• Retrieve information
• Index search qualifier and optional sell field
PMS/JPH/HT206/ELENA
7.0 FARE DISPLAY AND FARE RULES
• Basic fare, shoppers fare, fare rules
• Class of services
• Basic restriction
PMS/JPH/HT206/ELENA
8.0 ITINERARY PRICING AND E-TICKETING
• Pricing an itinerary, paper ticketing and e-ticketing,
issuing ticket, interline ticket, ticketing with
consolidator fares, voiding ticket, comparison
between paper ticketing and e-ticketing.
PMS/JPH/HT206/ELENA
9.0 QUEUES
• Concepts of queue system, counting the PNRs on
queues, accessing a queue and a queue placement
remark
• Manually place PNR on queue and queue task..
PMS/JPH/HT206/ELENA
10.0 CURRENCY CONVERSION AND OTHER
MISCELLANEOUS FUNCTION
• Calculate, convert and display currency conversion,
dates, time differences, temperature and distance,
and other miscellaneous function.
PMS/JPH/HT206/ELENA
11.0 DIRECT REFERENCE SYSTEM (DRS) AND FORMAT
FINDER
• Functions of DRS. Access and use of DRS
• Functions and content feature of format finder
• Index, search and favorites feature of format finder.
PMS/JPH/HT206/ELENA
12.0 TIMATIC WEB
• Information or requirement for passport, visa,
health, country information, terms and definitions,
city and country codes and news related to Timatic
Web.
PMS/JPH/HT206/ELENA
13.0 MAKING RESERVATION
• Making flight reservation and other tourism
product/services.
PMS/JPH/HT206/ELENA
•The course is assessed
through coursework
PMS/JPH/HT206/ELENA
•Quiz (minimum of 2) 10%
• Test (minimum of 2) 30%
• Labwork (minimum of 6) 60%
PMS/JPH/HT206/ELENA
• Airline ticketing impact of changes in the airline ticket distribution industry: report to congressional requesters. 2003. DIANE Publishing.
• IATA Ticketing Handbook. (2010/2011) 42nd edition.
• Doris S Davidoff, Philip G Davidoff (1995). Air Fares and Ticketing. Prentice Hall.
• Frederic P. Miller, Agnes F. Vandome, John McBrewster. 2010. Galileo Crs. VDM
• Publishing House Ltd.
• Official Airline Guide. 2000. OAG Travel Planner, Hotel & Motel Redbook: The Official Lodging Directory of the American Hotel & Motel Association. Volume 42, Issue 2.
• Semer-Purzycki Jeanne (2000). A Practical Guide to Fares and Ticketing. Delmar Publisher
PMS/JPH/HT206/ELENA