GLASGOW CITY CENTRE

ECONOMIC HEALTH CHECKAPRIL 2014NO. 11

2 3

Contents Page Style Mile Background/ Map/ City Ranking 2

1 Footfall ............................................................ 4

2 Vacant units .................................................... 11

3 Vacant Sites .................................................... 12

4 Car parking ..................................................... 13

5 Environmental Indicators

and City Centre Information ......................... 15

6 Planning & Deveploment .............................. 17

7 Tourism ............................................................ 19

8 Glasgow Good News ..................................... 23

9 Mailing List, Survey and Contact Detail ........ 26

Sec

tion

Footfall An upward trend in average footfall across all counters overall was recorded when compared against the same period in 2012.

Cleanliness Whilst final calculations are still pending, it is expected that results should at least match that of 2012.

Average decrease of compared to same period last year.

Crime 8.0%

Tourism

1.5%

Welcometo the eleventh

edition of

Glasgow city centre’s ECONOMIC HEALTH CHECK:

A progress report on how the city centre is performing on a range of indicators. This edition, produced by the City Centre Regeneration Team within Development and Regeneration Services, covers the period July – December 2013 (unless otherwise stated).

What is the Health Check?

The objective of the Health Check is to track the impact of economic activity on the city centre, and to provide a baseline from which future performance can be benchmarked.

Trends

The table below provides an at-a-glance colour coded trend indicators.

Colour codes as follows: █ - Improvement █ - Relative stability █ - Decline

Vacant units

10.2% The average annual percentage of vacant units in this category for 2013 was.

This was the same figure recorded for 2012

Planning & Development

41.3% year on year increase in city centre retail

planning applications as compared against 2012.

increase in city centre hotel occupancy rates

against 2012. Peak occupancy rates (93%) are best ever recorded. 2.99% year on year increase in Glasgow Airport passenger numbers against 2012.

4 5

Style Mile: Background and Area Map

The “Style Mile” relates to the square mile in the heart of Glasgow’s city centre and is the principal retail area containing many unique independent designer and flagship stores for British and international retailers.

A map, retail guide and iphone app, (which provides up to the minute details on current promotional offers) can all be downloaded by visiting: www.glasgowstylemile.com.

The Style Mile is a public private partnership initiative to promote, protect and enhance Glasgow’s city centre retail offering and capitalise on the city’s ranking as the UK’s top retail destination outside London’s West End.

3 www.experian.co.uk/marketing-services/news-retailscape-uk-retail-centres-best-placed-to-thrive.html

4 Javelin Group (VENUESCORE 2013-14)

SAUCHIEHALLSTR

EET

BUCHANAN STREET

ARGYLE

STR

EET

QUEEN STREET

ING

RAM

STR

EET

ST V

ENCEN

T

STREE

T

ST V

ENCEN

T STR

EET

BLYTHSWOOD STREET

UNION STREET

CACI’s most recent Retail Footprint 20111 Which monitors by comparison spend, shows the top ten rankings based on retail forecast expenditure (£m). Their findings continue to show Glasgow remaining in 2nd place.

CACI’s. research also ranks Glasgow 8th in the Top 10 Resilient Centres 2.

The most recent Experian report3. (ranking the UK’s top retail centres based on comparison spend (£m)) continues to show Glasgow in second place.

VENUESCORE Report 2013-14Javelin Group is Europe’s leading specialist retail and ecommerce consultancy and work with many of the regions largest retailers and distributors including most of the UK’s top 20 retailers. Their VENUESCORE Report 2013-144 evaluates locations in terms of their provision of multiple retailers. A score is attached to each operator which reflects their overall impact on shopping patterns. The resulting aggregate scores are then ranked. The top ten scores are shown below. Whilst London’s West End ranks far higher than any other location (with 1,398 points), the VENUESCORE report considers it comprised of a number of separate (albeit interlinked) retail venues. As a result, Glasgow currently ranks in first place.

£3,270LONDONWESTEND

£2,430BIRMINGHAM

£1,730NOTTINGHAM

£1,240NEWCASTLEUPON TYNE

£2,480GLASGOW

£2,340MANCHESTER

£1,490LEEDS

£1,180NORWICH

£1,790LIVERPOOL

£1,460WESTFIELDLONDON

1 LONDONKING'S ROAD

1

GLASGOW 7271.

MANCHESTER 6682.

Birmingham 5413.

LEEDS 5444.

Liverpool 513 5.

Oxford Street 4576.

Nottingham 4547.

Brighton 4508.

Cardiff 4489.

EDINBURGH 44410.

LONDONCOVENT GARDEN

3

WESTFIELDLONDON

5

BRIGHTONCITY CENTRE

7

ABERDEENCITY CENTRE

9

LONDONKNIGHTSBRIDGE

2LONDON

WEST END4,465

GLASGOW

1,939

BIRMINGHAMCENTRAL

1,561MANCHESTER

CENTRAL1,549

LIVERPOOLCENTRAL

1,540

LEEDSCENTRAL

1,447WESTFIELD

STRATFORD1,371

EDINBURGHPRINCES STREET

1,325

NOTTINGHAMCENTRAL

1,261BRISTOL

BROADMEAD1,197

LONDONWEST END

4

EDINBURGHCITY CENTRE

6

GLASGOWCITY CENTRE

8

OXFORDCITY CENTRE

10

3

6

9

2

4

7

10

5

1 2

3 4 5

6 7 8

9 10

8

1 CACI http://www.caci.co.uk/616.aspx

2 Source: British Marketing Survey 2011

6 7

1. FOOTFALL1.1 Style Mile Footfall

The Style Mile footfall monitor is based on Springboard’s Customer Counting and Measurement system, which registers foot flow at designated counters located throughout the Style Mile. These four counters are located at:

Buchanan Street at Lush Buchanan Street at GalleriesArgyle Street at Debenhams Sauchiehall Street at Marks and Spencer

Table 1a5 below shows data collated from these counters from January 2011 – December 2013. Springboard counters record foot flow over each 24 hour period, therefore registering both day and night time economy.

For period July to December 2013 there has been no real change (a very marginal average increase of 0.04%) across all counters against the same period in 2012. Whilst the precincts reflected this lack of change over this period. Sauchiehall Street precinct performed the best with a 3.38% increase in footfall.

Table 1b illustrates Glasgow’s average footfall figures against comparator cities from January 2012 to December 2013. Glasgow has generally followed the trends of its comparators. However, a comparison of the period July to December 2013 (as averaged) against the same period in 2012 (as averaged) shows that while footfall figures for the rest of the UK fell6, figures for Glasgow and Scotland actually showed an increase. Glasgow’s improved figure of 0.7% was more than triple that of the Scottish average (0.2%).

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

1,800,000

Jan-1

1

Feb-11

Mar-11

Apr-11

May-11

Jun-1

1Ju

l-11

Aug-11

Sep-11

Oct-11

Nov-11

Dec-11

Jan-1

2

Feb-12

Mar-12

Apr-12

May-12

Jun-1

2Ju

l-12

Aug-12

Sep-12

Oct-12

Nov-12

Dec-12

Jan-1

3

Feb-13

Mar-13

Apr-13

May-13

Jun-1

3Ju

l-13

Aug-13

Sep-13

month/year

Num

be

r

Sauchiehall Street (M&S) Argyle Street (Debenhams)

Buchanan Street (Galleries) Buchanan St (Lush)

City Centre Footfall January 2011 - December 2013

-40.0%

-30.0%

-20.0%

-10.0%

0.0%

10.0%

20.0%

30.0%

Jan

12

Feb

12

Mar

12

Apr

12

May

12

Jun

12

Jul

12

Aug

12

Sep

12

Oct

12

Nov

12

Dec

12

Jan

13

Feb

13

Mar

13

Apr

13

May

13

Jun

13

Jul

13

Aug

13

Sep

13

Oct

13

Nov

13

Dec

13

Month/year

Perc

ent

ag

e

ScotlandRegional CitiesAll Towns & CitiesGlasgow - average

ATCM - Springboard National High Street Index - Average Monthly % Change

6 (All Towns & Cities by -1.1%; Regional Cities by -1.4%); Springboard, February 2014

5 Springboard, February 2014

Table 1a City Centre Footfall January 2011 - December 2013

Table 1b ATCM - Springboard National High Street Index - Average Monthly % Change

8 9

1.2 Nitezone footfall

Table 1c7 illustrates comparative Nitezone footfall figures from January 2011 – December 2013. The figures (relating to Gordon Street, Sauchiehall Street, Byres Road and Merchant City) are collated by taxi marshals who are present at the designated taxi pick up points between 10pm and 5am every Friday and Saturday night. They ensure the efficient, safe exit out of the city for users of the night time economy.

As a peripheral city centre spot, Merchant City records the lowest footfall while Sauchiehall Street regularly records the highest due to its night time economy.

Whilst the Nitezone footfall figures are collated on a weekly basis, Table 1c represents this data on a total-per-month basis. This allows for easier identification of developing trends. In this case, there would appear to be a stabilisation of the falling footfall figures previously recorded in Gordon Street and Sauchiehall Street. The Merchant City figures have remained stable throughout.

ATCM-Springboard

ATCM-Springboard collates the Night Time Economy Index8 which focuses on the UK’s high street footfall during the hours of 6pm – 4am. The UK average annual percent change for period July to December 2013 against the same period last year showed a slight fall of -0.74%. Glasgow’s figures for the same period on period comparison showed an improvement of 17.70%.

Table 1d9 shows the last 3 years’ Night Time Economy figures for Glasgow from January 2011 to end of December 2013. Comparing period July to December 2013 against the same period in 2012 shows that Glasgow’s performance improved for every month (with the sole exception of December, which showed a -11.27% fall). The greatest rate of improvement was 37.68% as recorded for October.

0

200000

400000

600000

800000

1000000

1200000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Month

Cus

tom

ers

ATCM Springboard Glasgow Night Time Economy Figures

2013

2012

2011

0

5000

10000

15000

20000

25000

Jan-

11

Feb-1

1

Mar-1

1

Apr-11

May-

11

Jun-

11

Jul-1

1

Aug-11

Sep-1

1

Oct

-11

Nov-11

Dec-11

Jan-

12

Feb-1

2

Mar-1

2

Apr-12

May-

12

Jun-

12

Jul-1

2

Aug-12

Sep-1

2

Oct

-12

Nov-12

Dec-12

Jan-

13

Feb-1

3

Mar-1

3

Apr-13

May-

13

Jun-

13

Jul-1

3

Aug-13

Sep-1

3

Oct

-13

Nov-13

Dec-13

Date/Year

Num

be

r

Nitezone Footfall

Albion Street

Sauchiehall Street

Gordon Street

8 ATCM Springboard Night Time Economy Index – February 2014 (NB figures for September 2013 are unavailable)

9 Springboard, February 2014

7 GCSS February 2014

Table 1c Nitezone Footfall Table 1b ATCM Springboard Glasgow Night Time Economy Figures

10 11

Table 1f

Table 1f 11 shows that Buchanan Street Subway station records a higher footfall than St Enoch Subway station. Comparing periods 1 to 10 for 2013/14 with 2012/13 shows that there has been a 1.90% increase in average monthly footfall at Buchanan Street Subway station in 2013/14. The graph reflects particularly increased footfall figures through periods 8 to 10 in 2013/14 and shows a 10.40% increase in average monthly footfall for these three periods combined when compared with the same reporting periods in 2012/13.

1.3 SPT FootfallSubway Footfall

SPT have thirteen reporting periods in which they collate Subway footfall data based on numbers boarding (going through the barrier). From 2012/13 figures have been aligned to a set of 4-weekly traffic return dates whereas previous years reported on a 13 period basis along financial accounting periods. For example, period 1 for 2013/14 in the graph below represents the 4 weekly period ending 20 April 2013.

Table 1e10 There has been a 1.10% increase in average monthly footfall at St Enoch Subway station over reporting periods 1 to 10 in 2013/14 as against the same reporting periods in 2012/13. The graph reflects particularly increased footfall figures through periods 7 to 10 in 2013/14 and shows a 10.39% increase in average monthly footfall for these four periods combined when compared with the same reporting periods in 2012/13.

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000

200,000

1 2 3 4 5 6 7 8 9 10 11 12 13

Period

Num

be

r

2013 / 14

2012 / 13

2011 / 12

2010 / 11

2009 / 10

St Enoch Subway Footfall

0

50,000

100,000

150,000

200,000

250,000

300,000

1 2 3 4 5 6 7 8 9 10 11 12 13

Period

Num

be

r

2013 / 14

2012 / 13

2011 / 12

2010 / 11

2009 / 10

Buchanan Street Subway Footfall

11 Ibid

10 SPT, March 2014

Table 1e St Enoch Subway Footfall

Table 1f Buchanan Street Subway Footfall

12 13

Bus Station Footfall

Table 1g12 illustrates the footfall at Buchanan Bus Station. Comparing figures from the second half of 2013 (i.e. from July to December), shows a very slight decrease of 0.44% in overall average monthly footfall compared with the same reporting periods from July to December in 2012. However, the average monthly footfall for the whole of 2013 showed an increase of 0.38% when compared with that of the average monthly footfall recorded for the whole of 2012.

2. VACANT UNITS (STYLE MILE)

Table 2a13 illustrates the city centre’s vacant unit trend since record maintenance began. From March 2010 – May 2012 this count was conducted monthly but following a review of resources, is now produced every second month. The chart records the number of vacant units at street level and includes Class 1 (shops), Class 2 (financial, professional and other services – e.g. banks, Class 3 (food and drink – e.g. cafes and restaurants) and Sui Generis (not in any “use class” e.g. pub or hot food takeaways). Table 2a does not include vacant units within the shopping centres on Glasgow’s Style Mile.

After peaking in November 2010, the vacancy rate in the Style Mile continued to fall until January 2012 when it reached the same low level as June 2004 before the recession. However, the percentage of vacant units has started to rise since the beginning of 2012. The average annual percentage of vacant units for 2013 was 8.23%. This represents a 0.3% increase when compared to the same figure for the whole of 2012 but was still lower than the UK national average of 11.1% 14.

Style Mile: Vacant Units

0

5

10

15

20

25

30

35

40

45

50

June 20

04

May 2

008

Marc

h 2010

May 2

010

July

2010

Septe

mber 2

010

Novem

ber 201

0

January

2011

Marc

h 2011

May 2

011

July

2011

Septe

mber 2

011

Novem

ber 201

1

January

2012

Marc

h 2012

May 2

012

Septe

mber 2

012

January

2013

May 2

013

Septe

mber 2

013

Date of Survey

Num

be

r of U

nits

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

January February March April May June July August September October November December

Month

Num

be

r

2013

2012

2011

2010

2009

Buchanan Bus Station Footfall

13 GCC February 2014

14 Springboard, February 2014

12 Ibid

Table 1g Buchanan Bus Station FootfallTable 2a Style Mile: Vacant Units

14 15

3. VACANT SITES (CITY CENTRE)

Table 3a16 provides details of city centre vacant and derelict sites as of March 2014. The pie-chart represents 10.63ha of vacant and derelict land across 32 sites within the city centre area bounded by the M8, High Street and the Clyde.

As indicated, the majority of sites are privately owned. Their potential land use is varied from residential to office, retail, civic and mixed use. The majority of sites appear to have had planning consents granted or are in the process of undertaking pre-application work. A number of sites have a temporary use, predominantly car parking, and various others have been temporarily landscaped. Development on these sites can be slow because of the nature, scale and complexity of vacant sites, as well as the impact of the global economic environment.

Table 2b15 shows vacancy rates for the Style Mile including shopping centres from January 2012 - November 2013. This shows a higher vacancy level to that of vacancy rates in the style mile only. The average annual percentage of vacant units in this category for 2013 was 10.2%. This was the same figure recorded for 2012.

January

January

July

July

March

March

September

September

May

May

November

November

8.2%

9.9%

12.0%

9.7%

8.7%

11.0%

11.5%

10.6%

11.2%

10.6%

9.8%

9.3%

2012

2013

199

31

Scottish Government

Scottish Enterprise

GCC

Private

Vacant sites within the city centre

16 GCC March 2014

15 Ibid

Table 2b Vacancy Rates Including Shopping Centres & Mails

Table 3a Vacant sites within the City Centre

16 17

0

10000

20000

30000

40000

50000

60000

Jan 13 Feb 13 Mar 13 Apr 13 May 13 Jun 13 Jul 13 Aug 13 Sep 13 Oct 13 Nov 13 Dec 13

Month

Num

be

r

Duke StCharing X

DundasCambridge

ConcertCadogan

City Parking Car Parks - No of Daily Entries 2012 / 13

4. CAR PARKING

City Parking (Glasgow) LLP is one of Glasgow City Council’s Arms Length External Organisations (ALEO), owning Cambridge Street, Cadogan Square, Charing Cross, Concert Square, Dundas Street and Duke Street car parks which sit within the boundary of the city centre.

Table 4a17 illustrates the number of daily entries for each of the sites per month for period January 2013 to December 2013. Concert Square is the most utilised which would be expected given its proximity to Buchanan Street and the Royal Concert Hall, while Cadogan Street shows lower occupancy rates as it is located on the edge of the city centre. Since opening in December 2011 Duke Street has been steadily increasing its customer numbers.

Table 4b

18 Table 4b demonstrates a monthly year-on-year comparison, showing the percentage difference change in occupancy rates from January 2012 to December 2013 against the previous year. (Note: Due to a data collection error, figures are not available for August/September 2012. This also prevents comparison against the same period in 2013).

-40.00%

-30.00%

-20.00%

-10.00%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

Jan12

Feb12

Mar12

Apr12

May12

Jun12

Jul12

Aug12

Sep12

Oct12

Nov12

Dec12

Jan13

Feb13

Mar13

Apr13

May13

Jun13

Jul13

Aug13

Sep13

Oct13

Nov13

Dec13

Month

Perc

ent

ag

e

City Parking Car Parks - % difference on last year

DundasConcertCharing XCambridgeCadogan

18 Ibid

17 City Parking (Glasgow) LLP, February 2014

Table 4a City Parking Car Parks - No Of Daily Entries 2012 / 13

Table 4b City Parking Car Parks - % Difference On Last Year

18 19

5. ENVIRONMENTAL INDICATORS AND CITY CENTRE INFORMATION5.1 Street Cleanliness

Since Clean Glasgow was launched by Glasgow City Council in February 2007, independent street cleanliness surveys of the city centre have been commissioned by the Clean Glasgow team each year. These independent surveys are undertaken by the national environment agency, Keep Scotland Beautiful (KSB).

Unfortunately, the annual city centre survey was not repeated in November 2013. Steps are currently being taken to remedy this going forward.

The Keep Scotland Beautiful annual survey results for Glasgow city-wide cleanliness are show in Table 5a as below. The overall score for year 2013/14 has still to be calculated. In general there has been a 26% improvement since 2000 with zero tolerance on littering, graffiti, dog fouling, fly tipping, fly posting, chewing gum and cigarette butts being thrown onto the pavements.

In June 2012, ‘Recycle on the Go’ bins were also launched in the city centre to improve cleanliness and increase waste recycling.

5.2 Key Performance Indicators (KPIs)

Community Safety Glasgow (formerly Glasgow Community and Safety Services) present various quarterly performance indicators relating to crime and antisocial behaviour19. Below is a sample of these indicators relevant to the city centre from April to December 2012. From April 2012 the data was collected by ward rather than a larger area which had previously incorporated Partick West and Hillhead.

Year April June August

(other LA)October December

KSB Validation

February (other LA)

Score

2010/2011 70 70 67 71 74 68 72 692011/2012 70 71 75 72 73 68 76 702012/2013 72 72 76 71 78 58 72 722013/2014 74 69 73 81 TBC 63

Table 5a

January -March

Square meterage of graffiti removed

2013

2013

2013

2013April -

JuneJuly -September

October -December

4303 5241 4303 5630

January -March

Number of school, community and business clean-ups undertaken

2013

2013

2013

2013April -

JuneJuly -September

October -December

12 25 27 30

January -March

Number of volunteers actively engaged with GCSS through NIES20

2013

2013

2013

2013April -

JuneJuly -September

October -December

33 462 96 256

January -March

Square meterage of flyposting removed

2013

2013

2013

2013April -

JuneJuly -September

October -December

11 91 30 346

January -March

Fixed penalty notices issued (includes flytipping, dog fouling, litter, cigarette litter and chewing gum)

2013

2013

2013

2013April -

JuneJuly -September

October -December

2637 4112 4168 3198

19 CSG, February 2014

20 Neighbourhood Improvement and Enforcement Service

20 21

5.3 Crime and antisocial behaviour

Table 5b21 provides data on crime, incidents and antisocial behaviour (ASB) for the period covered by this health check and the same 6 month period last year.

The data collated covers the Local Community Planning Partnership Central and West area which is an aggregation of the Council wards of Partick West, Hillhead and Anderston/City. This is the largest local CPP in the City by population size. The table shows that ASB, youth disorder and violent crime incidents have all fallen compared to the same period last year, however, the number of recorded ASB crime incidents has increased by 19% over the same period.

DEFINITIONS

• ASB Incidents - Police Scotland incidents relating to complaints, disturbances, neighbour and noise complaints.• Youth Disorder - the same as above but filtered to isolate youth related incidents by disposal code/qualifier and free text search for phrases

indicating youth involvement.• ASB Crime - data from the Police Scotland Corporate Database covering a variety of ASB type offences relating to disregard for community wellbeing (such as BOP, threatening or abusive behaviour, drunk and incapable behaviour etc), environmental damage (such as littering, vandalism etc), misuse of public space (such as street drinking, prostitution, and all Fixed Penalty Notices).• Violent Crime - all Group 1 crimes of violence and simple/common assaults taken from the Police Scotland Corporate Database.

6. PLANNING AND DEVELOPMENT6.1 Planning Applications and Building Warrant Applications Table 6a22 provides a comparison on planning applications granted and building warrant applications received on Ward 10 Anderston/City centre basis against periods January to June and July to December for years 2009 to 2013. The number of planning applications granted for period July to December 2013 has increased by 32% against the same period in 2012. The number of building warrant applications received for period July to December 2013 has increased by 40% against the same period in 2012.

KPI Type January – December 2012

January – December 2013

+/- % change

ASB Incidents 9894 8563 -1331 -13%

Youth Disorder 504 378 -126 -25%

ASB Crime 11202 13364 +2162 +19%

Violent Crime 2255 1957 -298 -13%

78

132 136 137 138

155

131118

143

165

138

286

319305 304

265 262

218

307

287

0

50

100

150

200

250

300

350

Jan-Jun09

Jul-Dec09

Jan-Jun10

Jul-Dec10

Jan-Jun11

Jul-Dec11

Jan-Jun12

Jul-Dec12

Jan-Jun13

Jul-Dec13

Period

Num

be

rPlanning Applications Granted

Building Warrant Applications Received

Linear (Building Warrant Applications Received)

Linear (Planning Applications Granted)

Ward 10 Anderston/City

22 GCC February 2014

21 Police Scotland, February 2014

Table 6a Ward 10 Anderston / CityPlanning and Building Warrant Applications

Table 5b Crime / ASB indications

22 23

6.2 City Centre Retail Planning Applications

Table 6b23 tracks the quarterly numbers of retail planning applications approved since January 2006 to December 2012 using monthly data collated by GCC. There are no apparent yearly trends shown by the graph, however, the total annual figures for 2013 exceeded those of 2011; the highest yearly total previously recorded. The figure for 2013 is 41.3% greater than that recorded in 2012.

7. TOURISM 7.1 Glasgow Hotel Occupancy Rates

The data recorded for hotel occupancy rates is based on 22 city centre hotels. Table 7a24 illustrates the hotel occupancy rates from 2009 to 2013 (to date). The 2013 data retains the existing yearly trends whilst generally outperforming all previous years. August 2013 produced the highest monthly rate yet recorded of 93%.

Table 7b25 illustrates the average hotel occupancy rates for previous years. 2013 outperformed previous average occupancy rates and finished with an all time high of 78.9%. This represents a 1.5% improvement over the previous high rate of 77.4% as recorded in 2012 and 2007.

0

5

10

15

20

25

30

Jan-

Mar 06

Apr-Ju

n 06

Jul-S

ep 06

Oct-Dec

06

Jan-M

ar 07

Apr-Ju

n 07

Jul-S

ep 07

Oct-Dec

07

Jan-M

ar 08

Apr-Ju

n 08

Jul-S

ep 08

Oct-Dec

08

Jan-M

ar 09

Apr-Ju

n 09

Jul-S

ep 09

Oct-Dec

09

Jan-M

ar 10

Apr-Ju

n 10

Jul-S

ep 10

Oct-Dec

10

Jan-M

ar 11

Apr-Ju

n 11

Jul-S

ep 11

Oct-Dec

11

Jan-M

ar 12

Apr-Ju

n 12

Jul-S

ep 12

Oct-Dec

12

Jan-M

ar 13

Apr-Ju

n 13

Jul-S

ep 13

Oct-Dec

13

Quarter

Num

be

r of A

pp

lica

tions

Planning Applications

City Centre: Retail Planning Applications 2006 - 2013

50%

55%

60%

65%

70%

75%

80%

85%

90%

95%

100%

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Month

Perc

ent

ag

e

2010

2009

2008

2013

2012

2011

Glasgow Hotel Occupancy Rates

2000 65.7

2001 65.5

2002 66.0

2003 68.4

2004 70.8

2005 71.5

2006 74.3

2007 77.4

2008 74.3

2009 74.4

2010 74.4

2011 75.1

2012 77.4

2013 78.9

Table 7b Yearly Average Hotel Occupancy Rates (%)

24 GGHA City of Glasgow Forecaster – Zone A (provided by GCMB February 2014)

25 Ibid

23 Ibid

Table 6b City Centre: Retail Planning Applications 2006 - 2013

Table 7a Glasgow Hotel Occupancy Rates

24 25

7.2 Tourist Surveys

Around 400 people are surveyed per quarter by Lynn Jones Forecasting using the Visitract online survey system by which email addresses are taken from visitors and then sent an online questionnaire. The addresses are captured from various locations throughout the city, though tend to be around the city centre and west end due to the majority of visitor attractions being located in these areas – therefore results are not city centre only. A score of less than 8 indicates that improvements should be made.

The average results/per period comparison table is shown below. The category of customer service in performing arts venues is no longer recorded by Lynn Jones Forecasting and so is longer available for comparison purposes. Glasgow’s overall rating has improved and the length of duration of stay has increased.

7.3 Glasgow International Airport: Passenger Numbers

Glasgow International Airport operates 365 days a year, 24 hours a day and deals with approximately 7.2 million passengers a year. Over the last 10 years more than £200 million has been invested which includes the £31 million terminal extension26. Further snapshot facts and figures on the airport can be accessed via the following link:

www.glasgowairport.com/about-us/facts-and-figures

Table 7c27 illustrates Glasgow Airport’s passenger numbers and how it compares to an average of other cities28. The figures cover the period January 2009 – July 2013 and relate to the number of terminal passengers recorded by the Civil Aviation Authority. Glasgow Airport and its comparators tend to demonstrate the same yearly trends. For the year of 2013 Glasgow Airport demonstrated a 2.99% increase in passenger numbers against the figures recorded in 2012.

Rating 01/01/12 - 30/06/12

01/07/12 - 31/12/12

01/01/13 – 30/06/13

01/07/12 – 31/12/13

No. of nights 2.55 Avg. 2.58 2.57 2.803 star 34% 32% 33% 34%4 star 29% 31% 30% 32%

5 star 6% 6% 5% 9%Don’t know 16% 19% 15% 18%

Customer service in visitor attractions

8.51 8.57 8.59 8.72

Customer service in restaurants/cafes

8.27 8.33 8.34 8.50

Customer service in pubs 8.08 8.29 8.12 8.31Customer service in Visitor Info Centre

8.15 8.48 8.32 8.46

Customer service in shops 8.14 8.38 8.29 8.37Customer service

in transport8.16 8.36 8.26 8.33

Customer service in accommodation

8.33 8.33 8.46 8.49

Customer service in performing arts venues

8.47 8.42 No longer recorded

No longer recorded

Cleanliness 6.84 7.20 6.94 7.22Safety 7.40 7.74 7.57 7.73

Value for money 7.54 7.68 7.65 7.77Glasgow overall 8.23 8.31 8.33 8.44

Qu

ality ra

ting

of

ac

co

mm

od

atio

n

0

200000

400000

600000

800000

1000000

1200000

1400000

1600000

Jan-10

Mar-10

May-10

Jul-1

0

Sep-10

Nov-10

Jan-11

Mar-11

May-11

Jul-1

1

Sep-11

Nov-11

Jan-12

Mar-12

May-12

Jul-1

2

Sep-12

Nov-12

Jan-13

Mar-13

May-13

Jul-1

3

Sep-13

Nov-13

Month/Year

Num

be

r of P

ass

eng

ers

Glasgow Airport Terminal Passenger Numbers

27 CAA website accessed March 2014

28 Birmingham, Bristol, Cardiff, Edinburgh, Gatwick, Heathrow, Leeds, Liverpool, London City, London Luton,

Manchester, Newcastle, Norwich and Stansted

Table 7c Glasgow Airport Terminal Passenger Numbers

26 Glasgow Airport website accessed October 2013

26 27

Table 7d29 shows the annual percentage rate changes for Glasgow against the average of the comparator cities. The graph shows that Glasgow performed below the average of the comparator cities during 2013. This underperformance is also reflected in a comparison against Glasgow’s figures for 2012. Only the period June to August 2013 performed better than the same period in 2012.

8. GLASGOW GOOD NEWS

£1.5m plan to create 2000 new firms by 2017 – 15 November 2013www.eveningtimes.co.uk/news/15m-plan-to-create-2000-new-firms-by-2017-

142611n.22703150

First look at expanded Buchanan Galleries – 16 November 2013www.eveningtimes.co.uk/news/exclusive-first-look-at-expanded-buchanan-

galleries-142714n.22711314

First firms get behind radical plans to revamp Sauchiehall Street – 21 November 2013www.eveningtimes.co.uk/news/first-firms-get-behind-radical-plan-to-revamp-

sauchiehall-st-143084n.22741125

Glasgow means business – and the world knows it – 21 November 2013www.dailyrecord.co.uk/opinion/news/humza-yousaf-glasgow-means-

business-2812280

Record month again for city hotel rooms – 15 November 2013www.eveningtimes.co.uk/news/record-month-again-for-city-hotel-rooms-

142641n.22710489

Bright idea to keep city safe – 28 November 2013www.eveningtimes.co.uk/news/bright-idea-to-keep-city-safe-143703n.22796060

Work under way on £154m Glasgow recycling centre – 28 November 2013www.eveningtimes.co.uk/news/work-under-way-on-154m-glasgow-recycling-centre-143758n.22810639

Line up shows shape of things to come – 2 December 2013www.heraldscotland.com/news/home-news/line-up-shows-shape-of-things-to-come.22792737

Shoppers spend £830m in city centre stores in a year – 30 November 2013www.eveningtimes.co.uk/news/shoppers-spend-830m-in-city-centre-stores-in-a-year-143944n.22795116

-6%

-4%

-2%

0%

2%

4%

6%

8%

10%

12%

Jan12

Feb12

Mar12

Apr12

May12

Jun12

Jul12

Aug12

Sep12

Oct12

Nov12

Dec12

Jan13

Feb13

Mar13

Apr13

May13

Jun13

Jul13

Aug13

Sep13

Oct13

Nov13

Dec13

Month/Year

% C

hang

e

Annual Change in Airport Passenger Numbers

Comparator Cities

Glasgow

29 Ibid

Table 7b Annual Change In Airport Passenger Numbers

28 29

Festival can mean business – 10 December 2013www.eveningtimes.co.uk/news/festival-can-mean-business-144991n.22913608

Hosting the Women’s European Football Championships in 2017 should be Glasgow’s goal – 13 December 2013www.heraldscotland.com/sport/opinion/hosting-the-womens-european-football-championships-in-2017-should-be-scotlands-goal.22939389

Extra police pay off as assaults fall by 15% - 17 December 2013www.eveningtimes.co.uk/news/extra-police-pay-off-as-assaults-fall-by-15-145676n.22975604

Firms vote Yes to plan for Sauchiehall Street – 16 December 2013www.eveningtimes.co.uk/news/firms-vote-yes-to-plan-for-sauchiehall-street-145516n.22949233

Glasgow gets ready for its chance to shine in 2014 – 23 December 2013www.eveningtimes.co.uk/opinion/columnists/glasgow-gets-ready-for-its-chance-to-shine-in-2014-146242n.22998930

Stars in comedy show aiming to raise £40k for Clutha appeal fund – www.heraldscotland.com/news/home-news/stars-in-comedy-show-aiming-to-raise-40k-for-clutha-appeal-fund.23028628

Bid to make city centre world class – 3 January 2014www.eveningtimes.co.uk/news/bid-to-make-city-centre-world-class-147047n.22976310

Glasgow enjoys record Christmas trading period – 30 December 2013www.eveningtimes.co.uk/news/u/glasgow-enjoys-record-christmas-trading-period.1388405065

“This is what we have been waiting for – 2014 is the year of Glasgow” – 30 December 2013www.eveningtimes.co.uk/news/this-is-what-we-have-been-waiting-for-2014-is-the-year-of-glasgow-146730n.23003722

Where to go in 2014 – UK travel hot list - www.theguardian.com/travel/2014/jan/02/2014-uk-travel-hot-list-britain

Free parking bid to lure shoppers – 10 January 2014www.eveningtimes.co.uk/news/free-parking-bid-to-lure-shoppers-147814n.23137888

Glasgow in Top Destinations 2014 – 6 January 2014http://newsroom.peoplemakeglasgow.com/news/news-archive/january-2014/

Glasgow School of Art Reid Building has wow factor - http://www.dailyrecord.co.uk/news/scottish-news/glasgow-school-art-reid-building-3001334

Investing in the future – 9 January 2014http://www.heraldscotland.com/comment/herald-view/investing-in-the-future.23126154

£10m CENSIS sensor and imaging technology centre launches in city – 15 January 2014www.heraldscotland.com/business/markets-economy/10m-censis-sensor-and-imaging-technology-centre-launches-in-city.23176955

City leads way in renewables employment – 14 January 2014www.eveningtimes.co.uk/news/city-leads-way-in-renewables-employment-148193n.23161445

Tourists spending more in Scotland – 17 January 2014www.heraldscotland.com/news/home-news/tourists-spending-more-in-scotland.23198751

£5.3m revamp will mean it’s all change at St Enoch – 22 January 2014www.eveningtimes.co.uk/news/53m-revamp-will-mean-its-all-change-at-st-enoch-149121n.23233490

Glasgow knows there’s no place like home – 21 January 2014www.eveningtimes.co.uk/opinion/columnists/glasgow-knows-that-theres-no-place-like-home-148951n.23213568

30 31

Continued growth for UK as Glasgow’s record-breaking run continueswww.bighospitality.co.uk/Trends-Reports/Continued-growth-for-UK-hotels-as-Glasgow-s-record-breaking-run-continues

£10m green energy hub opens doors – 28 January 2014www.eveningtimes.co.uk/news/10m-green-energy-hub-opens-doors-149882n.23287952

£13m Games festival adds 42 new events – 31 January 2014www.heraldscotland.com/news/home-news/13m-games-festival-adds-42-new-events.23317057

£150m boost on the way as city enjoys a gold rush – 28 January 2014www.eveningtimes.co.uk/news/150m-boost-on-the-way-as-city-enjoys-a-gold-rush-149822n.23247898

Glasgow and Edinburgh among UK’s best cities for new businesses – 27 January 2014http://news.stv.tv/scotland/261923-glasgow-and-edinburgh-among-uks-best-cities-for-new-businesses/

Glasgow shortlisted as one of world’s greatest sporting cities ahead of Commonwealth Games – 29 January 2014 http://www.dailyrecord.co.uk/news/scottish-news/glasgow-shortlisted-one-worlds-great-3049566

Celtic Connections celebrates record ticket sales – 3 February 2014www.scotsman.com/what-s-on/music/celtic-connections-celebrates-record-tickets-sales-1-3291720

Crack cop unit solves 80% of muggings on city streets – 5 February 2014www.eveningtimes.co.uk/news/crack-cop-unit-solves-80-of-muggings-on-city-streets-150822n.23195698

Free wifi to be rolled out in Glasgow in time for Games – 3 February 2014www.heraldscotland.com/news/home-news/free-wifi-to-be-rolled-out-in-glasgow-in-time-for-games.23331938

Glasgow gets green loan to install low-energy street lights – 4 February 2014www.theguardian.com/environment/2014/feb/04/glasgow-green-loan-street-lights

Glasgow 2014 City centre route for cycling road races – 11 February 2014www.bbc.co.uk/sport/0/commonwealth-games/26142933

Games village up for award – 12 February 2014www.eveningtimes.co.uk/commonwealth-games/cwg-news/games-village-up-for-award-151709n.23405571

Glasgow postcode top for start-ups – 14 February 2014www.heraldscotland.com/business/markets-economy/glasgow-postcode-top-for-start-ups.23430496

Green light for £60m student halls complex in Beith Street in Glasgow – 10 February 2014http://news.stv.tv/west-central/263566-green-light-for-60m-student-halls-complex-in-beith-street-in-glasgow/

Officers get the whole picture at new centre – 13 February 2014www.eveningtimes.co.uk/news/officers-get-the-whole-picture-at-new-centre-151889n.23417503

£55m prescription for five new health centres in city – 15 February 2014www.eveningtimes.co.uk/news/55m-prescription-for-five-new-health-centres-in-city-152237n.23438125

Glasgow hailed for best inward investment strategy in Europe – 18 February 2014www.heraldscotland.com/business/markets-economy/glasgow-hailed-for-best-inward-investment-strategy-in-europe.23464268

Glasgow’s miles better on jobs than study suggests – 21 February 2014www.recruiter.co.uk/news/2014/02/glasgows-miles-better-on-jobs-than-study-suggests/#skiplinks

32 33

£120m vision for Queen Street Station – 25 February 2014www.eveningtimes.co.uk/news/120m-vision-for-queen-street-station-153486n.23532174

Savoy to get new lease of life – 24 February 2014www.eveningtimes.co.uk/news/savoy-to-get-new-lease-of-life-153221n.23483424

Film and TV shoots bring just under £20m to Glasgow – 3 March 2014www.bbc.co.uk/news/uk-scotland-glasgow-west-26418109

Exhibition to show how area can be transformed – 3 March 2014www.eveningtimes.co.uk/news/exhibition-to-show-how-area-can-be-transformed-154185n.23554483

Hydro wins at inaugural Scottish Property Awards – 1 March 2014www.heraldscotland.com/news/home-news/hydro-wins-at-inaugural-scottish-property-awards.23568073

Pavilion takes a bow at 110 years – 28 February 2014www.eveningtimes.co.uk/entertainment/theatre/pavilion-takes-a-bow-at-110-years-153921n.23543802

Could a Glasgow city region be Scotland’s ‘Dark Star’ – 12 March 2014www.heraldscotland.com/business/opinion/could-a-glasgow-city-region-be-scotland-s-dark-star.1394646762

Space business hub launched at Strathclyde University – 17 March 2014www.bbc.co.uk/news/uk-scotland-glasgow-west-26583436

City Deal support welcomed – 21 March 2014http://www.heraldscotland.com/politics/wider-political-news/city-deal-support-welcomed.23747022

Glasgow graffiti artist reveals new mural at Cowcaddens subway tunnel – 15 March 2014http://glasgow.stv.tv/articles/268346-glasgow-graffiti-artist-reveals-new-mural-at-cowcaddens-subway-tunnel/

New hotel planned for £10m Clydeside centre – 18 March 2014www.eveningtimes.co.uk/news/new-hotel-planned-for-10m-clydeside-centre-155993n.23690926

34

9. MAILING LIST AND SURVEY

To subscribe to the Health Check please send an email to the address below with your contact details. You can also access the latest and archived issues at

www.glasgow.gov.uk/index.aspx?articleid=2977

For any further information please contact

City Centre RegenerationHousing and Regeneration ServicesGlasgow City CouncilDevelopment and Regeneration Services231 George StreetGLASGOW G1 1RX

0141 - 287 - 6540citycentreissues@glasgow.gov.uk

Issue 11: April 2014