AnnuAl RepoRt2012

$7,095

,024

Gros

s Ti

ckeT

sal

esW

orldWide rankinGs

nominaTed for major faciliTy of The year

®

0.1

0.2

0.3

0.4

0.5

0.6

0.7

Statement of purpoSe

meSSage from thegeneral manager

meSSage from theContraCt adminiStrator

partnerS

partner CommentS

Summary of aCCompliShmentS

finanCialperformanCe

13how you doin’?

12faCility overview

11CuStomer SatiSfaCtion

14organizational Chart

10marketingSegment reSultS

18CapitalimprovementS

16Community involvement

19future outlook

20interaCtive StatiStiCS

0.8Signature eventS

0.1 StAtement of puRpoSe

The City of Oshawa’s slogan is “prepare to be amazed”; and with that, it is the goal of management and staff of the General Motors Centre and Global Spectrum to ensure that everyone, from promoters and artists; to guests who attend our events – are truly amazed. Global Spectrum Facility Management is committed to operate and maintain the General Motors Centre with the highest standards in order to provide a world class sports and entertainment facility that is clean, safe, offers exceptional customer service and products, and offers something for everyone; whether it be world class concerts, sports, theatre or family and/or community events.

It is our mission to build strong and lasting relationships with all of our guests, partners and our community. We pledge to be good corporate and community partners as well as safeguard the great responsibility for the care and control of the General Motors Centre for which we have been entrusted by the citizens of Oshawa. We will continually strive to raise the bar in all areas and promise to not only meet any expectations, but to exceed them.

pRepAReAmAZeD

TO BE

We continue to use capital resources to enhance the facility and/or improve our ability to service our clients. Major projects this season included but were not limited to resurfacing of the concourses, replacing the chairs in lower Prospects, acquiring additional stage parts, additional stanchions replacement tempered glass and plexi glass, upgrading our event radios, and repairs to hot water supplies and Prospects’ slider windows.

We have had steady success in being able to reduce the GM Centre’s operating shortfalls each year and we are confi dent that we can continue this positive trend in the coming years. Our overall vision and goal is to continue to strive for continued growth in revenues while maintaining cost effective, fi rst class services and operations; and to one day operate in at the very least a cost neutral position. Thank you once again for your continued trust and support.

Sincerely,

Vince Vella General Manager

0.2 meSSAGe fRom tHe GeneRAl mAnAGeR

dear Stephanie; I am extremely pleased to provide you with our Year End report and a summary of some of the many accomplishments we have achieved over the course of 2012. First and foremost, I am proud to report that we have concluded this operating year by achieving a positive outcome of:

The General Motors Centre continues to be recognized within the entertainment industry and has received a number of distinctions during the course of this year:

The Venue Today and Pollstar results are based on live event sales only (sporting events not included); and are a testament to our growth on the entertainment side refl ecting both the quality and quantity of our live events; as well as our strong ticket sales. We were thrilled this

year to have hosted such notable shows as

During 2012, we continued to work hard with our tenant teams the Oshawa Generals, the Oshawa Power and the Durham TurfDogs to grow each of their products within our market. We have enjoyed empowering and productive working relationships with all of our teams and their personnel, and look forward to continuing to grow and work together collectively in the future.

$150,573

$303,733 vs

$454,306

An actual year end Net loss of

#12 world ranking

#158 overall world ranking

nominated 3rd year in a row

for venues 5,001 – 10,000 seats by Venues Today Magazine

awarded by Pollstar Magazine.

aS venue of the year (under 8,000 seat capacity) at Canadian Music Week

2010 2011 2012

CirQue du Soleil hedley John mellenCamp John fogerty StarS on iCe Jeff dunham

OSHAWA

P

OWER

meSSAGe fRom tHe ContRACt ADmInIStRAtoR 0.3

gm’S CapaCity

ranked 12th worldwide

158thBuSieSt venueworldwide

in-houSe houSekeeping

Saved$30,000

vinCe,Congratulations on another successful year!The General Motors Centre continues to grow and mature in the entertainment industry. Industry publications have identified the GM Centre as a world-class venue. Venues Today magazine ranked the GM Centre 12th in the world in its capacity category and Pollstar magazine gave it a ranking of 158th busiest venue in the world (based on ticket sales for concert and family shows).

The GM Centre hosted a quality mix of events in 2012 including concerts such as John Fogerty, Marianas Trench, and Hedley as well as family shows including Cirque du Soleil, Riverdance, Harlem Globetrotters, and Superdogs. The GM Centre also remained the home of the Oshawa Generals Hockey Club, Oshawa Power Basketball and the Durham TurfDogs Lacrosse team. The City is looking forward to another exciting lineup in 2013.

It is encouraging to observe the steadily improving financial operations of the GM Centre. The improvements are not only due to the number of quality events but also the effective financial management of the facility. New efficiencies introduced in 2012 will continue to drive the financial results in a positive direction. Specific initiatives include the establishment of an in-house housekeeping team and the zero waste to landfill program. The elimination of the external cleaning expenses will save approximately $30,000 annually. The zero waste to landfill program generates a small revenue stream and promotes environmental awareness.

These progressive results are a product of the dedication and commitment to client satisfaction of Global Spectrum’s strong professional team.

Sincerely,

Stephanie Sinnott, CGA

Manager, Financial Reporting and Planning

0.4 pARtneRS

The City of Oshawa is the largest municipality in Durham Region, expanding North from Lake Ontario to rural farmlands. The city is alive with its ever emerging arts and music scene; home to a number of annual cultural events, galleries, fi ve museums, three live theatres and the Ontario Philharmonic, a world-class symphony. The General Motors Centre naturally fi ts in, located in the heart of Downtown.

OSHAWA

P

OWER

Oshawa Generals, one of the most recognizable hockey organizations of the OHL which launched the careers of such players as Bobby Orr, Eric Lindros, Albert ‘Red’ Tilson and the fi rst overall pick in the 2009 NHL entry draft John Tavares.

The Oshawa Power, of the newly founded NBLC, continue to put a roster of exciting young talent onto the hardwood. Basketball fans in Durham Region welcomed the team back when they tipped off their second season with a 20 home game schedule for 2012/2013.

The Durham TurfDogs and Oshawa Machine of the newly established CLax both called the General Motors Centre their home turf. The Durham TurfDogs fi nished on top during the regular season which consisted of a seven home game schedule while the Oshawa Machine had one additional matchup at home.

The city of Oshawa is home to General Motors of Canada. The company’s headquarters are located just east of Oshawa on the shoreline of Lake Ontario. The main manufacturing plant is in the heart of Oshawa and is one of the city’s largest employers. General Motors plays a leadership role in automotive design and engineering, as well as engaging innovative research and development partnerships with leading Canadian universities and research institutes.

At the General Motors Centre, we have strategically aligned ourselves with leading food and beverage organizations to come on board as our major-in-venue partners. 350 years of brewing heritage says it all. Molson is a leading global brewer with innovative business-style. PepsiCo offers Canadians a variety of products including soft drinks, waters, 100% fruit juices, and sports beverages. The company is committed to offering a continued higher excellence in the changing needs of Canadian consumers. Pizza Pizza offers a diverse and premium menu to Canadians of all ages and tastes. They have become a leader in the sports and entertainment quick service segment of the Canadian food service industry and one of the top restaurant chains in the country.

New Era Tickets is an international leader in providing full service ticketing and database marketing solutions for public assembly facilities, sports organizations, and entertainment companies. Being a part of the Comcast-Spectacor family, New Era Tickets services have contributed greatly to the General Motors Centre. Fans have the ability to purchase tickets from the General Motors Centre in a simple and effortless way. The system allows the General Motors Centre to have more control over the ticketing process and increases fl exibility based on the specifi c needs of each event.

tenAnt teAmS

mAJoR In-Venue pARtneRS

pARtneR CommentS 0.5

From the very first meeting we had with Vince and Jason we knew they were truly a partner that PepsiCo Beverages Canada wanted to do business with. The Global Spectrum Group is widely known as a partner for growth and we are happy to be on that journey in Oshawa. Their professionalism is outstanding and our Pepsi associates have had nothing but great interactions. Partnering for growth and delivering growth are the keys to a great relationship ... we look forward to a long and sustainable future with Vince and his team.

From day one when we approached the General Motors Centre and the Global Spectrum group they have been first class from top to bottom. The professionalism of Vince Vella and all the Global Spectrum staff has been second to none, their vision to assist in our long term growth should only mean success for our Durham TurfDogs franchise that calls GM Centre home, thank you Vince and Global Spectrum!

What a pleasure to work with the General Motors Centre and the Global Spectrum team. As tour promoters, we had our first experience this past year to visit the GM Centre and we certainly appreciated the level of expertise and professionalism they exhibited in hosting our concert event – from the moment of routing and venue booking, to the announcement and the ticketing on-sale, to the sustaining marketing support to the actual day of execution – the GM Centre and Global Spectrum were truly great partners in presenting John Mellencamp in Oshawa. We will not hesitate to return with other projects.

ray SimpSonRegional Sales Director

Toronto RegionPepsiCo Beverages Canada

paul St. JohnCommissioner

Canadian Lacrosse League (‘CLax’)

andre hudonPresident & CEO

Donald K Donald

0.6 SummARY of ‘12 ACComplISHmentSGlobal Spectrum continues to deliver quality programming to the residents of Oshawa and the Durham Region.

$7,095,024Gross Ticket Sales

Generated318,809 Fans

in 2012

The list of world-class performers that visited the venue throughout the year continues to contribute to the unparalleled successes.

SOLDOUT

SOLDOUT

7SHOWS

Cirque du Soleil awed Durham Region with their seven performances of Quidam, Disney Live! made every girl’s dream come true when princesses danced on stage during Three Classic Fairy Tales, and Hedley and Johnny Reid made repeat appearances where they continued their sold out streaks in Oshawa. John Mellencamp made fans get in the moment when they felt there was “No Better Than This” during his tour while John Fogerty allowed those in the crowd to step back in time during his set which consisted of Creedence Clearwater Revival hits – just to name a few!

WoRlDWIDe RAnkInGS2011ranked 15th

2012ranked 14th

Today Magazine Top Stop Year-End Report. Venues between the capacities of 5,001-10,000

2012ranked 158th

Pollstar Magazine’s 3rd Quarter Year-To-Date Worldwide Ticket Sales Report

Nominated for the third year in a row at Canadian Music Week in the Major Facility of the Year category for facilities under 8,000 seats

201020112012

fInAnCIAl peRfoRmAnCe 0.7

aCtual Budget varianCefav/(unfav)

Number of Events 112 110 2Paid Attendance 318,809 284,800 34,009

Direct Event Income $182,681 $63,385 $119,296Surcharge/Ticketing Revenue $280,553 $180,761 $99,792

Ancillary Income $1,136,571 $1,170,179 ($33,608)Total Event Income $1,599,805 $1,414,325 $185,480

Other Income $1,570,121 $1,654,989 ($84,868)

Indirect Expenses ($3,473,659) ($3,523,620) $49,961

Income (Loss) From Operations ($303,733) ($454,306) $150,573

0.8 2012 SIGnAtuRe eVentS

January

april

deCemBer

may

feBruary marCh

Cirque du Soleil “Quidam” Jan. 4th - 8th

Disney Live! Three Classic Fairy Tales Jan. 12th

Harlem Globetrotters Apr. 11th

Imagination Movers Apr. 14th

Riverdance Apr. 23rd

Jeff Dunham Dec. 6th

Cheer for the Cure Dec. 8th

Disney Live! Phineas & Ferb Dec. 15th

SuperDogs Dec. 28th

Stars On Ice May 1st

Johnny Reid May 10th

Megadeth Feb. 7th

Hedley Feb. 24th

Oldtimers’ Hockey Challenge Mar. 30th

June

TNA Impact Wrestling June 23rd

SeptemBer

John Fogerty Sept. 15th

July

John Mellencamp July 15th

Shrine Circus July 18th

oCtoBernovemBer

Marianas Trench Oct. 17th

The Wiggles Oct. 19th

Cesar Millan Nov. 24th

Theory of a Deadman & Big Wreck Nov. 30th

53.6%

10 mARketInG SeGment ReSultS

attendanCeConcerts: 38,054

Family Shows: 42,849

Sporting Events: 11,940

Other: 24,621

Oshawa Generals: 170,729

Oshawa Power: 14,448

Durham TurfDogs/Oshawa Machine: 16,168

groSSConcerts: $2,011,216.25

Family Shows: $1,808,511.45

Sporting Events: $226,338.00

Other: $155,353.50

Oshawa Generals: $2,848,487.37

Oshawa Power: $32,007.06

Durham TurfDogs/Oshawa Machine: $13,100.50

105,524all events

not including sports

318,809all events

including sports

$3,975,091.20all events

not including sports

$7,095,024.13all events

including sports

Concerts

Family Shows

Other

% attendanCe for all eventS not inCluding SportS

23.3%

40.6%

36.1%

Concerts

Family Shows

Sporting Events

Other

Oshawa Generals

Oshawa Power

Durham TurfDogs/ Oshawa Machine

% attendanCe for all eventS inCluding SportS

5.1%

4.5%

7.7%

3.7%

13.4%

11.9%

Concerts

Family Shows

Other

% groSS for all eventS not inCluding SportS

3.9%

45.5%

50.6%

Concerts

Family Shows

Sporting Events

Other

Oshawa Generals

Oshawa Power

Durham TurfDogs/ Oshawa Machine

% groSS for all eventS inCluding SportS

0.2%%

40.1%

0.5%

2.2%

3.2%

25.5%

28.3%

CuStomeR SAtISfACtIon 11At the General Motors Centre, customer satisfaction is our number one priority. Through post-show and quarterly surveys, Global Spectrum has been able to gather vital information regarding the average fan satisfaction rate from past events and attending the venue. The results to the right are based on the responses from 3,278 fans surveyed, rating specific aspects of our services from 1-5 (1 being poor, 2 fair, 3 good, 4 very good, 5 excellent).

The ladies working the ticket booth are so friendly and helpful,

they gave me top-notch customer service.

- Keg G.

Love the GM Centre: Always clean,

comfortable environment - well looked after. Like taking my kids to games there - safe

environment.- George C.

Your staff at the ticket office has been awesome with

every hockey ticket I have purchased. They are very helpful

and courtesy.- Charlena E.

I really like the backstage pass. Being

informed of concert tickets before they’re onsale to the public is a

great feature.- Patrick W.

Ever since I have hooked up with you fine folks

for email notifications of upcoming events it has been excellent!!! PS I have a son with special needs and we LOVE

the venue and service! Keep up the GREAT work!- Andrew J.

My daughters and I just recently attended the Marianas Trench

concert. We were so pleased that you brought them to Oshawa. Excellent show and experience.

It was the first time I have called in to order tickets and pick them up. The staff on the phone

and at pickup were wonderful. Keep up the great work and keep bringing up these amazing events.

We can’t wait to see Hedley again, for the 3rd time at the GM Centre.

- Tracy F.

There have been some excellent acts come to the GM Centre recently Elton John,

Johnny Reid, John Mellencamp, Burton Cummins and others which we have thoroughly enjoyed. We (over 60) hope you will be able to continue providing us with such great talent. It is SO

MUCH NICER to see and hear the artist here (GM Centre) than in a stadium or NHL hockey rink where there is a dot on the stage and you can’t hear anything for all of the noise around

you. Keep up the good work and we are looking forward to the next concert. (We really hope to

see Johnny Reid here again)- Gail W.

I ALWAYS prefer to purchase my tickets at the kiosk at the GM Center vs. going to the

Oshawa Centre or on-line simply because of the staff, they are just so friendly and helpful and I really appreciate it. All of the GM Center “front line” staff

are wonderful, I’ve never once had a poor experience on any of my visits, the facilities are always clean and

there is always smiling helpful staff on duty (who is easily recognizable)if I need any kind of help.

- Danielle R.

I love going to concerts at the GM Centre!!! I

am very impressed with the level of talent you have secured -

keep up the great work!- Kirsten S.

I really enjoy attending concerts at the GM Centre. Its close

to home, easy to get to and I have always found the staff to be top notch - friendly and

helpful. While leaving the John Fogerty concert in Sept. 2012 a young male employee asked us how we enjoyed the show - what a nice

gesture!! I love that personal touch. I’d pick the GM Centre over Toronto venues any day.

- Robin M.

I love going to see events at the GM Centre as pretty much any seat is a good seat. The venue is

small enough that you don’t get lost like in the Rogers Centre, and it is much more intimate, which is why I

love it at the GMC.- Teri C.

I’ve found the GM Centre a most enjoyable

place to visit on several occasions, and feel it’s brought life back to

the down town area.- Leslie A.

weBSite 3.91

purChaSing tiCketS

4.14

CuStomer ServiCe

4.13

CleanlineSS4.18

proSpeCtS Bar & grill

3.66

ConCeSSionS3.16

enJoyment of entertainment

4.43

navigation around venue

3.97

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LOADING BAy: Two standard sized loading docks with dock levelers and one loading bay with a 14’ bay door, with ample show vehicle parking and show power available upon request. The back of house is spacious and a short push to our west end stage location and approximately 140 feet or 43 metres to our Theatre (half house) location.

RIGGING: Full life line system with 117,000 lbs rigging capacity in west end (West End Stage/ Full Mode) and a 124,000 lbs rigging capacity in centre (Theatre/ Centre Stage Mode), with a low steel height of 43’. The centre hung score clock fully nests into the steel for an unobstructed and clean look.

SHOW POWER: 2200 total amps of show power (800A, 800A and 600A – dedicated to sound) with quick connects and 100A for shore power.

FOOD SERvICES: A full service food and beverage team is on hand that can fulfill any catering needs or show rider. You will be blown away by not only the quality of food but also by our presentation and attention to detail. The in-venue restaurant, Prospects Bar & Grill provides fans the opportunity to enjoy a meal in the two-tiered restaurant prior or during an event and has a 400 seat capacity.

AMENITIES: The upper level of the venue hosts 23 private suites and four group suites. These suites provide a great occasion for companies to entertain or appreciate their clients or customers as well as friends and families to enjoy a night out together at an upcoming event.

CONFIGURATION CAPACITIES:

Hockey Mode 6,017

Basketball Mode 6,417

360 Mode 7,700

270 West End Stage 5,717

180 West End Stage 5,383

Theatre Mode 3,616

Mini Theatre 2,090

Mini Hybrid Theatre 1,500

HoW You DoIn’? 13How YOU doin’? is a customer service philosophy adopted by all Global Spectrum Facilities. We are committed to ensuring our fans have a tremendous experience while visiting the General Motors Centre. In order to provide such impeccable customer service, we have implemented a staff incentive program; rewarding our employees for going above and beyond their regular job duties for the fan!

Customers and venue management are welcomed to present a staff member with a HYD card when he or she represents the How YOU Doin’? philosophy. The cards are collected by the venue’s HYD Committee, and are used during monthly, quarterly, and annual prize draws. At the end of each season, all part-time and full-time staff are invited to a summer barbeque to celebrate the hard work they’ve done throughout the past season.

top 10

CuStomeR SeRVICe pRInCIpleS

1st

#1 CuStomer firStMeet and surpass needs and expectations

#3 liStenBe attentive and gain complete understanding of concerns or requests

#6 poSitive attitude Be optimistic; encounter situations with solutions

#5 Be profeSSionalBe a positive representative of Global Spectrum

#9 enthuSiaSmAttack new challenges with passion and embrace existing responsibility

#8 everyBody SellSCreate new and unique ideas to drive business

#2

#4

#7

#10

golden rule Treat co-workers, vendors, and customers with respect

think “yeS” Demonstrate a can-do approach and a positive attitude

24-hour rule Create urgency in responding to all inquiries

do it nowCreate a plan of action and follow through

yeS!

14 oRGAnIZAtIonAl CHARt

general managerVince Vella

reCeptioniStWendy Thompson-Ruest

agm/f & B managerJason Enge

operationS managerPaul Girard

reStaurant Staff

reStaurant managerPhil Nott

Suite hoSteSSeS p/t QuiCk ServiCeStaff

houSekeepingStaff

faCility operationSX3

Stand By/ConverSion Crew

ChefKim Ramsey

f&BCoordinatorErica Brugal

SouS ChefDwayne Henry

p/t kitChen Staff

QuiCk ServiCemanager

Melissa Walker

houSekeepingSuperviSorDan Kosiw

aSSiStantoperationS

managerPaul Hewitt

oRGAnIZAtIonAl CHARt 15

StaffaCCountantKatie Coughlin

marketing &group SaleS

CoordinatorSara Weales

BoX offiCe SellerS

event Staff in-houSeSeCurity

BoX offiCe managerCarol Ann

Loree

finanCemanager

Karen-Ann Virtue

iCe SaleS & programming

managerThomas Douma

premium Seatingmanager

Jeanette Humphries

marketing &group SaleS

managerWilliam Balfour

event & fan ServiCeS manager

Jeremy Giles

BoX offiCe aSSiStantKaren Theis

event ServiCeSSuperviSorEmily Kools

event SeCuritySuperviSorRob Taylor

finanCe aSSiStant

Sheila Robitaille

iCe rental aSSiStantJeremy Hele

16 CommunItY InVolVementGlobal Spectrum Facility Management encourages all of its personnel to give back to our communities. Here at the General Motors Centre, we are committed to partner with local non-profit organizations where ever and whenever possible.

One ongoing venture is our partnership with the United Way of Durham Region. The General Motors Centre has an official ticketing outlet at the United Way Information Kiosk at the Oshawa Centre; with every ticket sold, a portion of the proceeds is donated to this gracious organization that helps so many deserving groups within our local community.

Dear William,

This note comes to acknowledge your donation of two tickets to “Lord of the Dance” at the GM Centre for the Silent Auction portion of the Bazaar at the Durham Christian Homes.

The Bazaar was held on Saturday, November 3rd, 2012 and brought in over $16,000. Your contribution was very much appreciated and helped to make this event a huge success

On behalf of the Board of Directors and all the residents of Durham Christian Homes we wish to express our most sincere thanks to you for making this event possible.

Wishing you God’s richest blessings for the upcoming Christmas season,

Sincerely, Darlene Douma Activities Director Durham Christian Homes

Dear Vince,

Homecoming Weekend is a rich tradition with universities, including the University of Ontario Institute of Technology (UOIT). This was UOIT’s third Homecoming celebration and we are pleased to report that a record number of alumni, students and guests attended the weekend’s activities.

Thank you for donating the four pairs of tickets to the various events at the General Motors Centre which we awarded to many enthusiastic Homecoming participants. It is this type of activity that adds value to the Homecoming experience and we can assure you, the tickets were very much appreciated by the individuals who won them.

Positive feedback is a rich reward for the many hours put into this event. We are motivated by this and are ready to continue building Homecoming Weekend in stride with UOIT’s tremendous growth. We consider ourselves fortunate to have you actively engage in Advancement activities and the alumni community and look forward to sharing next year’s Homecoming plans with you.

Sincerely, Debbie McGarry Director, Strategy and Operations Advancement - University of Ontario Institute of Technology

Dear Vince,

Thank you for your donation to the Bright Night, Big Dreams silent auction in support of The Sunshine Foundation of Canada. The tickets to Cesar Millan that you donated ensured that the silent auction was a special and exciting part of a successful

evening. The event not only raised thousands of dollars, but also awareness of The Sunshine Foundation in the London community.

Through this gift, you are not only helping to make dreams come true but you also bring freedom, empowerment, and joy to children who struggle daily with severe physical disabilities or life-threatening illnesses. You have given them the opportunity to experience the carefree, happy joys of just being a kid. Children like Tyler whose Dad wrote in a note: “As a parent my biggest hope for Tyler is that he will grow up with the self-confidence, independence, and self-worth to handle any obstacles that he may face. Sunshine Dreams for Kids has been such a major stepping stone in setting Tyler in that direction.”

Since its inception in 1987, Sunshine has fulfilled more than 7,000 dreams for children across Canada. Donations like yours allow us to move towards our dream of making dreams come true for every child in Canada living with a severe physical disability or life-threatening illness.

On behalf of Sunshine Kids and their families across Canada, please accept our sincere thanks for the contributions you have made. Together we are making a difference!

Sincerely,

Nancy Sutherland National Executive Director

Additional Non-Profit organizations we have worked with (not limited to)

The salvation army

canadian centre of abuse awarenesscanadian cancer societyGrandview children’s foundationdurham family ymca

children’s Wish foundationcanadian Breast cancer societyUnited Wayhumane society of durham region

The leukemia & lymphoma society of canada

Girl Guides of canadaBig Brothers Big sistersWyatt’s Warriors

helped raiSed

$16,000

growing a tradition

nov. 15 2012

oCt. 16 2012

oCt. 29 2012

making dreamS Come true

Community involvement 17Dear Vince,

Building a wonderful city takes courage, creativity and a keen sense for the cultural aspects of the world that enrich life for all. A: the 2012 Oshawa Mayor’s Gala supporting Ontario Philharmonic, Moonlight Serenade, on September 21st at the Tosca Banquet &

Conference Centre, it was proven again that world-class culture thrives in the hearts of Oshawa and Durham Region communities.

As Mayor of Oshawa and Chair of Ontario Philharmonic, we take great delight in personally thanking you for joining us in supporting this outstanding community asset, of which we are most proud. Oshawa’s very own Ontario Philharmonic (OP) is its 56th season. Under the exceptional direction of Marco Parisotto, OP has achieved great accolades from Canada’s most notable classical music critics. No small feat.

In true form, OP thrilled an enthusiastic gala audience with its immense individual and collective talent, while supporting an outlying community of soon-to-be-professional musicians.

Once again Michael Burgess demonstrates his commitment to OP with his stirring performances. Pavlo travelled 1,500 miles to perform in support of OP. Generous, unwavering support from within the music profession can only be earned.

This concert season, the three international stars sharing the stage with OP demonstrates that Oshawa and Durham Region have the capacity to provide the best symphony music experience in Canada’s most densely populated area.

Vince Vella, General Manager, your significant contribution to the continued development of Ontario Philharmonic through the gala is immeasurable. We cannot thank you enough for your generous auction item helping raise over $68,000 to continue delivering exceptional classical music performances in our community.

We invite you to continue building cultural capacity through this annual celebration during the 2013 Oshawa Mayor’s Gala supporting Ontario Philharmonic in September 2013.

Yours truly, John Henry Mayor

Sincerely yours, Charles Morison Chair Board of Directors Ontario Philharmonic

Dear General Motors Centre,

On behalf of the Board of Directors and members of the Durham Region Associations of REALTORS®, I would like to take this opportunity to thank you for your generous donation towards our Christmas Charity Auction. Over 126 items were donated from all across Durham, helping to make this year’s Charity Auction a huge success.

The Christmas Season is a time of year when you are most likely approached by many different agencies seeking donations. This makes us all the more grateful to you for supporting us in our fundraising effort for the Grandview Children’s Centre and Distress Centre Durham, because of the wonderful response from various local businesses, we will be able to present a cheque to them in excess of $11,000.00.

As an extra expression of gratitude, your name was displayed on a specially designed program, which was placed at every dinner setting during our Christmas Dinner Meeting, and your name will also be published in our December DRAR Bulletin and circulated to all of our 1000+ Members.

Once again, thank you very much for your generous donation. The Charity Auction would not have been the success it was without your individual contribution. We hope you will consider donating again next year when a committee member contacts you.

Please enjoy all the love and happiness of the Holiday Season and may you and yours have good health and prosperity in the coming year.

Yours sincerely, B.Cail Maclean Executive Officer Durham Region Association of Realtors®

Thank you for your contribution to SickKids and to children’s health. Your generosity enables us to continue treating some of the most challenging medical cases in the world. By partnering with us at the forefront of children’s health care, you are giving parents hope, and giving kids the opportunity

to live their lives to the fullest.

Your support enables SickKids to pursuer pioneering scientific and clinical advancements in paediatric health care. Millions of children have benefited from our specialized expertise in healing, our focus on learning, and our commitment to investigative breakthroughs. Rich possibilities in kids’ health care await discovery. With your help, we will achieve our vision: Healthier Children. A Better World.

With gratitude, Ted Garrard President and CEO SickKids Foundation

helped raiSed

$68, 000

helped raiSed

$11,000

nov. 2012

nov. 2012

deC. 12 2012

with your help, we will achieve our vision: healthier Children. a Better world.

during the 2012 season, the following capital and/or general replacements occurred.

$11,000 Staging Additional staging was purchased and added to inventory to expand the capabilities for the ever-expanding events we host.

$9,000 glaSS/pleXi and rink Board partS

$1,800 pipe and drapeAdditional linear feet of pipe and drape was purchased and added to inventory to expand the capabilities of the venue for setup and masking.

$20,500 reSurfaCe the ConCourSeSDue to the hundreds of thousands of fans treading through the venue, the concourse floor required some attention and was resurfaced to look as good as new.

$11,275 it/voiCe & Sound upgradeS We continue to work towards upgrading our IT infrastructure in order to stay on pace with the building’s growth.

$11,000 new ChairS for proSpeCtS Prospects Bar & Grill received new chairs for the lower restaurant to provide patrons a comfortable seating during their meal. The new chairs also create a warmer atmosphere in the restaurant.

$3,500 repairS to proSpeCtSSlider windowSProspects Bar & Grill had the lower restaurant sliding windows repaired. Due to the continuous opening and closing motions pre and post events, several of the windows began faltering. With the windows properly sliding, fans can better enjoy concerts or sporting events when they reserve a table at the restaurant.

$5,300 new radioSNew radios were purchased to guarantee management and staff can effectively communicate during events.

$11,500 miSCellaneouS repairS and maintenanCe

$3,200 BlaCk out BlindSProspects Bar & Grill received new blinds for the upper restaurant which allows the windows facing inside the bowl to be blacked-out during concerts and special events. This assists in creating an atmosphere during performances, which numerous promoters and agents not only appreciate, but request.

18 CApItAl ImpRoVementS

futuRe outlook 19

In 2012, the GM Centre BURSTonto the international stage receiving world recognition

THE GENERAL MOTORS CENTRE

& rankings in BOTH Pollstar and Venues Today magazines; as well as national recognition with a third consecutive nomination as Major Venue of the Year!

We are moving ever closer to cost neutrality and are committed to working tirelessly to ensure the most cost effective and efficient facility possible.

as one of central Ontario’s premier sports & entertainment facilities.

Capitalizing on our new HIGH PROFILE,we hope to

MAXIMIZEon our opportunity to continue to attract a variety of quality live entertainment,

OSHAWAGENERALS

OSHAWAPOWER

DURHAMTURFDOGS

and national and internationalsporting events;

as well as supporting and growing our valued partners:

Global Spectrum recognizes the significant investment made by our community in this facilityand as such will continue to make every effort to ensure its upkeep

to make the GM CENTRE something we can ALL take

GROW and is truly coming of agecontinues to

PRIDE IN AND REFLECTS ITS STATUS AMONG THE WORLD’S ELITE.

20 InteRACtIVe StAtIStICS

00:02:17average viSitduration

324,396viSitS

193,035new viSitorS

200,264uniQue

viSitorS

131,361returning

viSitorS

viSitS

939,404page viewS

2.90pageSper viSit

#1oShawa

92,291

#1home page

188,865

#2toronto

72,887

#10markham

3,475

#4peterBorough

10,421

#8montreal

4,939

#6aJaX9,302

#3whitBy

25,155

#2eventS page

120,326

#5piCkering

9,731

#3event Calendar

72,397

#7Bowmanvile

8,723

#4ConCertS &

event liStingS66,770

#9ottawa

9,793

#5eriC ChurCh

33,987

top 10 City viSitS

top 5 of Content

weBSite viSitS via SoCial network referral

weBSite

7,725 viSitS 1,127 viSitS14,924 pageviewS 2,444 pageviewS

viSitS BymoBile vS Computer

257,79366,603

InteRACtIVe StAtIStICS 21

BaCkStage paSS e-newSletter CluB

how tiCketS were purChaSed

tiCket purChaSingdataBaSe

pre-SaleS

SoCial media

39,019 10,802 inCreaSe

January 1St deCemBer 31St

numBer ofaCCountS

49,821 internet

38,359$2,152,851.75

phone14,146

$808,493.25

BoX offiCe33,737

$1,162,980.95

outlet1,154

$65,359.75

13

24

672 tiCketSaverage Sold prior to general puBliC on-Sale

12,776 tiCketS $674,391.25total Sold with pre-SaleS

#1CirQue du Soeil

$66,162.50

top 3 higheSt Selling pre-SaleS

#2hedley

$63,162.00

#3Jeff dunham

$83,094.00

1,314 tiCketS 1,276 tiCketS 1,259 tiCketS

General Motors Centre2012

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806,416 Impressions 447 Posts

On January 1st we had 4,275 likes and on December 31st we reached 6,303 likes, which is an increase of 2,028 likes! Thanks for following!

4,149 2,383 1,867Jan. 1St

43,051Channel viewS

Jan. 1St1,258

followerS

deC. 31St3,960

followerS

inCreaSe of 19,847

Channel viewS

inCreaSe of 2,702

followerS

deC. 3 1St 62,898

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moSt retweeted: 23 Retweets

“JUST ANNOUNCED: @mtrench brings Face The Music tour to the #GMCentre this October with special guests @DOWNWITHWEBSTER http://t.co/ktvkWIW1”

moSt impreSSionS: 55,404 Potential Impressions“ALL SEATS for Saturday’s @OshawaPower preseason game against @LondonLightning - $5 adults & $2 children *Tix at the #GMCentre box office”

643 tweetS641 retweetS2,343,384 potential impreSSionS1,471 mentionS99 favouriteS

99 Athol Street EastOshawa, Ontario, Canada L1H 1J8

t. 905-438-8881f. 905-432-2372

www.generalmotorscentre.com