FUTURE WORKPLACE - HDI Central Florida .How BMW drove the ultimate DIGITAL WORKPLACE “Delivering

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FUTURE WORKPLACE

Jeff McKinley

WHEREdo

youwork?

WHERE do I work?

WHERE do you work?COMMUNICATION. CONNECTIVITY. TOOLS.

Today, people workANYWHERE

atANYTIME

withTOOLS THEY CHOOSE

75%of U.S. workforce

will be mobile workers by 2020

Source: IDC

Greater AGILITY & ENGAGEMENT

43%

Of US workforceexpected to freelance

by 2020

Companies with engaged employees outperform those

without by up to

202%

Source: Accenture Technology Vision 2016 Source: Dale Carnegie

The future of work is not a place. -- BMC Software

Source: dsm.bmc.com

HOW do you work?

12/9/2016 BMC Software, Inc. FOR INTERNAL USE ONLY. Global ESO Enablement

Instant and Collaborative

Context-aware

Simpleand Easy

Intuitive

Self Service

Available Anywhere

Using MULTIPLE CHANNELS

EMAIL PHONE APPS WEB CHAT

I.T. MUST DELIVER MODERN SERVICES

Drive competitive advantage

Increase business

productivity

Boost customer

satisfaction

Transform I.T. delivery

Reduce I.T. costs and

boost efficiency

Technologies and Architectures

Employee Effectiveness

Business Context

Reimagining Workplace Technology

Changing Natureof Work

Engaging Employees

The digital workplace is a business strategy to boost employee agility and engagement through a more consumerized work

environment. - Gartner

Growth

Market FORCES

DigitalWorkplace

Consumerizationof the Enterprise

Innovation andDisruption

CustomerSatisfaction

General CHALLENGES

Run five or more catalogs

(BMC Software survey of BMC customers Q2FY16)

Lost per year by F500 Co.s that fail

to share knowledge

(Forbes, 2012)

Per month per employee lost to

dealing with support issues

(Forrester Consulting, 2013)

Copyright 2016 BMC Software, Inc.

Catalog Sprawl Lost ProductivityKnowledge Silos

49% $31.5 B 2 days

of S&P 500 will be replaced by 2027

75%25%of businesses will lose

competitive ranking due to digital incompetence

by 2017

The future is here.Go digital or go extinct.

Source: GartnerSource: IDC Tech

Outlook 2015

Forbes TOP 5 HR TRENDSfor 2016 & beyond

Work / LifeIntegration

Freelance Economy

Working Closer with

I.T.

Data & Analytics

Employee Experience

WHO IS DRIVING THE DIGITAL WORKPLACE?

0

100

200

300

400

500

600

700

800

900

1000

Digital workplace is consistently in the top25 search requests on Gartner.com.It did not break the top 100 in 2014.

Consumer-StyleCATALOG

EMPLOYEES WANT ANAMAZING USER EXPERIENCE

Social like Facebook

Cognizant like Google

Service-minded like Uber

Easy like Amazon

Mobile like Twitter

NEW SCREEN COMMING

Create a great first

impression

Find people, rooms and resources

quickly

Shop forEnterprise

services

EmpowerEMPLOYEES

EMPOWEREDEMPLOYEES transform the business

$2.4K

Increasing employee engagement investments by 10% increases profits

per employee by

Market value increase linked to vastly improving employee

communication.

29% Source: Workplace

Research Foundation Source: Harvard Business Review

A SMARTER SERVICE DESK

Knowledgeable workforce, satisfied customers & productivity on both sides of the service desk

Simple to UsePeople Not

Process

Consumerized

Persona Based

BEAUTIFUL EXPERIENCE

More Functionality, Fewer Clicks

Fast User Adoption &

More Satisfaction

Quick Learning &

Shared Knowledge

Social Based Interactions

Consumer-Style

Experience

ANYWHERE ACCESSiOS, Android and any other device.

The Result of a

GREATDIGITAL WORKPLACE?

How BMW drove the ultimate DIGITAL WORKPLACE

Delivering the ultimate driving experience to our customers begins with enabling our BMW dealers with the right service, parts and vehicles just in time to meet market demand.

Dr. Wagner, SVP of IT

CostIncrease in

Savings

Faster

Time-to-Market

Ease of use for

90kusers WW

AGILEEmployees

PRODUCTIVEEMPLOYEES

ENGAGEDEmployees

INTELLIGENT. BEAUTIFUL. MOBILE.Powering the Modern Digital Workplace.

Think about the things you use in your daily life the things you love to use not only because they are beautiful, but because they just work.

These things that delight you dont occur by accident. They are designed with you, the customer, in mind.

A State of BLISS

BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for

the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast,

seamless, and optimized from mainframe to mobile to cloud and beyond.

About BMC

BMC, BMC Software, the BMC logo, and the BMC Software logo, and all other BMC Software product and service names are owned by BMC Software, Inc. and are registered or pending registration in the US Patent and Trademark Office or in the trademark offices of other countries. All other trademarks belong to their respective companies. Copyright 2016 BMC Software, Inc.

BMC Bring IT to Life BMC digital IT transforms 82% of the Fortune 500.

Copyright 2016 BMC Software, Inc.

Jeff McKinleySr. Solution EngineerJeff_McKinley@bmc.com813.230-5380

mailto:Jeff_McKinley@bmc.com