WHERE do I work?
WHERE do you work?COMMUNICATION. CONNECTIVITY. TOOLS.
Today, people workANYWHERE
withTOOLS THEY CHOOSE
75%of U.S. workforce
will be mobile workers by 2020
Greater AGILITY & ENGAGEMENT
Of US workforceexpected to freelance
Companies with engaged employees outperform those
without by up to
Source: Accenture Technology Vision 2016 Source: Dale Carnegie
The future of work is not a place. -- BMC Software
HOW do you work?
12/9/2016 BMC Software, Inc. FOR INTERNAL USE ONLY. Global ESO Enablement
Instant and Collaborative
Using MULTIPLE CHANNELS
EMAIL PHONE APPS WEB CHAT
I.T. MUST DELIVER MODERN SERVICES
Drive competitive advantage
Transform I.T. delivery
Reduce I.T. costs and
Technologies and Architectures
Reimagining Workplace Technology
Changing Natureof Work
The digital workplace is a business strategy to boost employee agility and engagement through a more consumerized work
environment. - Gartner
Consumerizationof the Enterprise
Run five or more catalogs
(BMC Software survey of BMC customers Q2FY16)
Lost per year by F500 Co.s that fail
to share knowledge
Per month per employee lost to
dealing with support issues
(Forrester Consulting, 2013)
Copyright 2016 BMC Software, Inc.
Catalog Sprawl Lost ProductivityKnowledge Silos
49% $31.5 B 2 days
of S&P 500 will be replaced by 2027
75%25%of businesses will lose
competitive ranking due to digital incompetence
The future is here.Go digital or go extinct.
Source: GartnerSource: IDC Tech
Forbes TOP 5 HR TRENDSfor 2016 & beyond
Work / LifeIntegration
Working Closer with
Data & Analytics
WHO IS DRIVING THE DIGITAL WORKPLACE?
Digital workplace is consistently in the top25 search requests on Gartner.com.It did not break the top 100 in 2014.
EMPLOYEES WANT ANAMAZING USER EXPERIENCE
Social like Facebook
Cognizant like Google
Service-minded like Uber
Easy like Amazon
Mobile like Twitter
NEW SCREEN COMMING
Create a great first
Find people, rooms and resources
EMPOWEREDEMPLOYEES transform the business
Increasing employee engagement investments by 10% increases profits
per employee by
Market value increase linked to vastly improving employee
29% Source: Workplace
Research Foundation Source: Harvard Business Review
A SMARTER SERVICE DESK
Knowledgeable workforce, satisfied customers & productivity on both sides of the service desk
Simple to UsePeople Not
More Functionality, Fewer Clicks
Fast User Adoption &
Quick Learning &
Social Based Interactions
ANYWHERE ACCESSiOS, Android and any other device.
The Result of a
How BMW drove the ultimate DIGITAL WORKPLACE
Delivering the ultimate driving experience to our customers begins with enabling our BMW dealers with the right service, parts and vehicles just in time to meet market demand.
Dr. Wagner, SVP of IT
Ease of use for
INTELLIGENT. BEAUTIFUL. MOBILE.Powering the Modern Digital Workplace.
Think about the things you use in your daily life the things you love to use not only because they are beautiful, but because they just work.
These things that delight you dont occur by accident. They are designed with you, the customer, in mind.
A State of BLISS
BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for
the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast,
seamless, and optimized from mainframe to mobile to cloud and beyond.
BMC, BMC Software, the BMC logo, and the BMC Software logo, and all other BMC Software product and service names are owned by BMC Software, Inc. and are registered or pending registration in the US Patent and Trademark Office or in the trademark offices of other countries. All other trademarks belong to their respective companies. Copyright 2016 BMC Software, Inc.
BMC Bring IT to Life BMC digital IT transforms 82% of the Fortune 500.
Copyright 2016 BMC Software, Inc.
Jeff McKinleySr. Solution EngineerJeff_McKinley@bmc.com813.230-5380