Friends and Family Test Results Results April 2018 to ... FFT.pdf · Friends and Family Test...
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Friends and Family Test Results Results April 2018 to ... FFT.pdf · Friends and Family Test Results Since 1st December 2014, Doctors Surgeries are being asked to take part in the
Since 1st December 2014, Doctors Surgeries are being asked to
take part in the 'Friends and Family Test'. To do this we conduct
short surveys to find out how you feel about the services we
provide.
Results April 2018 to March 2019 How likely are you to recommend
the Practice to your Friends and Family?
Extremely Likely 7
Likely 4
Neither Likely nor Unlikely 3
Unlikely 16
Extremely Unlikely 25
Dont Know 2
To understand how these results compare to the number of
patients who use the service we have identified that the current
practice patient population is 21,355 patients (as at 25.7.18) and
during June 2018 we provided 4800 GP appointments & 3744
Emergency Nurse Appointments. We also provided 2992 appointments
with the Practice Nurse and Health Care Assistants.
Extremely Likely 12%
Likely 7%
Neither Likely nor Unlikely
5%
Unlikely 28%
Extremely Unlikely
44%
Dont Know 4%
Extremely Likely
Likely
Neither Likely nor Unlikely
Unlikely
Extremely Unlikely
Dont Know
We therefore do not feel the results of this survey fully
reflect the views of the entire patient population as the numbers
of returned surveys are so small. However, we are doing all we can
to increase the number of these surveys which are completed. We
would like to thank patients for taking the time to contact us with
their feedback, we are very keen to learn about your experiences.
The results of this survey have been compiled into a report. This
report is shared with the Partners & Senior Management Team for
discussion at their next Service Planning meeting. At this meeting
they reflect on patients feedback and improve services wherever
possible.
