Thomas Fortenberry (314) 807-75603625 Blaine AvenueSaint Louis MO 63110 fortenberrythomas@gmail.com

Professional Summary:Scrumaster and Agile Coach with over 10+ years of experience in diverse roles and environments. Experienced in PMO, Program, Product, Waterfall, and Agile Methodologies specifically managing to strict timelines with guaranteed team results. Experienced in managing concurrent agile teams using sprints, iteration planning, estimating, and release planning on a three-week sprint cycle and release on demand. Proven leader that is recognized for handling high-pressure situations in a professional and effective manner. Excellent written and verbal communication skills and the ability to interact with management and C level professionals, including IT, marketing, technical staff, off-shore diversified teams, operations management and business executives. Received the CEO award for contributor of the year 2012 for instituting a corporate wide release management process.

Technical Summary: Project Management Tools: Subject Matter Expert: Methodologies:MS Project Waterfall Methodology Agile / Scrum / KanbanSharePoint/Project Portal Risk/Root Cause Analysis ITILMicrosoft Office Suite – Word, Excel, Outlook, Visio, PowerPoint, InfoPath, SharePoint Designer

Release ManagementRelease Metrics TrackingRelease Incident TrackingRelease Emergency Tracking

Platforms/Appliances:

SharePoint Web Part Tools Budget Planning/Analysis WindowsBamboo Calendar Resource Planning Active DirectoryNintex Forms Vendor Management TFS / JIRA/ Remedy

Change Management CareSeries

Professional Experience:

Emerson – St. Louis, Missouri 02/14 – PresentIT Scrumaster/Agile Coach/Project & Program Manager/Release Manager for Web Delivery Services Successfully implemented the rebranding of the Emerson Fans and Workshop Vacs e-

commerce sites for the Emerson branded companies. Created a release management/incident reporting/metric reporting for Emerson IT

Corporation with release on demand schedules and was nominated by my peers to receive the Emerson Presidential award for excellence

Trained three distributed teams on agile methodologies and assisted them in implementing three-week sprints resulting in an 87% client satisfaction improvement, agile sprint planning, estimations, and retrospectives

Currently leading the implementation rebranding and worldwide release of the Emerson.com site and subsidiaries

Effectively worked with all project/product teams to ensure timelines were met with expected results from our clients

Monsanto – St. Louis, Missouri (Contract) 09/13 – 02/14Release Manager Ensuring platform performance, availability, and software releases across TPS by

providing a best in class operational support strategy, event monitoring, agile release management and performance engineering for critical business processes.

Gateway EDI/ Trizetto – St. Louis, Missouri 05/11 – 09/13Release Lead Manager 10/12 – 09/13 Created a centralized release management system that included release requests,

incident forms, emergency requests, and metrics resulting in an increase of successful releases to production from 23% to 95% in less than 6 months.

Managed multiple release teams and activities focused on adapting to the current/future week’s demands, planning upcoming releases and stabilizing any outstanding release work

Received the CEO award for contributor of the year 2012 for my release management leadership and process creation.

Planning and managing all GEDI technology team releases using agile methodology Collaborate with program managers/technical production teams in the definition and

breakdown of releases, release training, and ensuring successful releases Support the completion of weekly release calendar entries, incident forms, and

emergency requests while ensuring availability of resources Manage, monitor and report on GEDI technology team metrics on a monthly and

yearly basis providing those to Management, Directors, and Executive management Review work of each release and oversee the quality assurance Manage all release management SharePoint site folders, forms, training

documentation, release management calendar, policies, and InfoPath forms Update IT governance policies as needed Assist program managers with detailed release plans for applications, software,

hardware, client web enhancements, databases, and monthly maintenance releases.

Gateway EDI – St. Louis, Missouri 05/11 – 10/12Program Manager Responsible for using Agile methodology to manage development teams in the

release of application software enhancements Managed concurrent projects using a two-week sprint cycle which includes iteration

planning, estimating, and release planning for epics, features, and user stories Use the Fibonacci method for story point estimations As a program manager we used agile methodology for all of our two week sprints that

included epics, features, and user stories and sizing and story point estimations. Managed cross organization SWAT teams in a team oriented and collaborative

environment to obtain and meet sprint goals Implemented a Release Management Board of program managers, business

managers, and developers to review and approve all production releases Instituted a release management process for emergency production releases Instituted a release management process for incidents resulting from production

releases Provide monthly release, emergency, and incident metrics to release management

board, directors, and CIO

Essence Healthcare – Earth City, Missouri (Direct) 01/09 – 05/11Senior Product Analyst Created a PMO implementation program for Essence Healthcare for a new PMO

organization Lead detailed requirement gathering individually or utilizing cross-sections of

client/company/subject matter expert groups. Propose and document best practice processes that are compliant with local, state and

federal regulations. Gather information necessary to document system requirements, software

specifications and functionality. Identify and document data elements; perform and document gap analysis to

determine missing elements from current software functionality. Using Agile SDLC we coordinate planning, requirements analysis, design, coding,

unit testing, and acceptance testing before a project release. Coordinate all pre-release and release testing for all SW enhancements. Utilize corporate and industry standard project management tools and techniques to

effectively manage projects. Assist with establishment and maintenance of corporate project management

methodology and other department procedures.

AT&T – St. Louis, Missouri (Direct) 12/97 – 07/08ITO Initiated Portfolio/ PMO Manager 05/07 – 07/08 Effectively communicated project status to all stakeholders Negotiated with project stakeholders to identify resources, resolve issues, and

mitigate risks. Responsible for ensuring project portfolios were successfully implemented and within

budget. Responsible for managing a $60 million portfolio within the assigned ITO Initiated

Program Assisted internal/external clients with PMO process and Virtual Project Management

Office (VPMO) Initiated monthly program/portfolio reviews with stakeholders Managed corporate program budgets and milestones

ITO Program/ Project Manager 01/02 – 07/08 Project managed the implementation of Sun, HP, Compaq, and IBM midrange servers

and Enterprise SAN solutions into AT&T strategic data centers for a number of business units.

Successfully implemented a 5 year, corporate Backup and Recovery effort Utilized internal Critical Path Methodology measurements and Jeopardy management

to meet customer delivery requirements on more than 50 projects. Work with internal/external clients and vendors to formulate project definition,

develop alternative solutions to business/system proposals, develop project timelines, forecast project/team financials, and issue tracking and resolution.

Monitored all project deliverables to ensure adherence to quality standards including architecture design documents, test plans, training materials, and project documentation.

Trained 350 AT&T employees on new data retention software packages to comply with Sarbanes-Oxley Compliance.

Led a corporate initiative to upgrade 4500 database instances of Oracle.

Lead Project Manager/ Method and Procedure Manager 01/00 – 01/02 Managed the methodologies and procedures for all 4 corporate helpdesks. Created a portfolio of standards for approximately 60+ corporate helpdesk

applications used by over 2,000 users. Served as single point of contact into the M&P process for the Corporate Helpdesks. Lead project manager to assist in integrating the Ameritech Long Distance Helpdesk

into AT&T IT Operations standards and policies. Managed a workload of 20-30 projects concurrent with active helpdesk activities. Managed SLA’s (Service Level Agreements) for all helpdesk applications

Senior Communications Specialist/ MPC 09/99 – 01/00 Represented SCS-SL, SCS-AIT, BCS-AIT, ISCC, and Toolbar/DSL Helpdesk as

Lead MPC on outage application system conference resolution calls. Identified, confirmed, and escalated internal client impacting outages/degraded

services. Coordinated with the A-Team, 2nd/3rd Tier development teams, clients, and other

internal helpdesks to successfully restore degraded applications and systems. Lead MPC for PSAP’s (Progressive Service Assurance Process), impacting the

Corporate Specialty Helpdesks

Manager – Corporate Call Center 09/98 – 09/99 Responsible for managing a team of 35 union call center employees responsible for

selling toll-free 800 service and other AT&T custom calling features Managed all union grievances associated with call center issues Increased team sales from 4% to 115% in a one-month period Received commendation award for being the 1998 corporate call center manager of

the year

Senior Communications Specialist – Corporate Call Center 01/97 – 09/98 Increased corporate revenues by exceeding sales quotas for residence and business

customers for 800 services, additional custom calling features, and new business lines.

Achieved top 3% of company sales and customer commendations

Education:Webster University – Webster Groves, MissouriB.A., Marketing/ Publicity/ PromotionMinor, Media Communications