service food passion | |

A bit about…

A fresh start - born of Bigham’s LTD

Unsurpassed food provenance & quality and a fresh retail understanding of the customer

The caterer of choice for blue-chip HQs

Creating workplace restaurants, intimate fine dining and event catering

for global companies requiring a high level of reporting and governance

Our focus

Location

Size

Industry

Services

London and the South East

Life Sciences, IT, Media, Finance, Retail, Food

150 – 450 staff on site

Workplace restaurants, hospitality, theatre cooking, street food, vending, fine dining

What our clients say they really like about us

“We are holding an increasing number

of international company events here

at Maidenhead. This is because of the

reputation that we have built within the

global community for the quality of the

office and the services that we have on

offer here.

The recent Bite award made to Louise

and her team as being the Best Bite

Team is very appropriate as it

recognises the part that she and the

team play in creating the service that is

so highly thought of throughout our

company.”

Simon Jordan, Managing Director

“To you and your team, once again the

quality of the food, the creativity in the

menu and the friendliness of the staff

were of a top restaurant standard.

I don't know how you manage to

consistently achieve these exceptional

standards, but to you and your staff, I

salute you.

Well done. It is a real privilege to have

you on site.”

Terry O'Regan, Commercial Director

1. The inspiration that comes with the passionate conviction about how fresh food can inspire a client’s workplace.

2. Our teams’ fresh creative ideas, built into unique solutions, from the bottom up (coming from outside the industry we make no assumptions)

3. Our extensive support from an Executive Development Chef, Mark, driving food excitement and bringing in the latest in food trends.

4. Having the Bite Operations Department massively involved in the sales process (so minimising ‘sales fluff’ and ensuring promised are delivered).

5. Being a smaller player giving supreme service as every client is hugely important to us and as poor performance sticks out like a sore thumb we take fast & decisive action

6. Limitless contact with Nick, Managing Director

7. The best account management ratio in the industry: 10 clients per 1 operations manager

8. The support centre with a marketing team driving upselling, excitement & take-up and thus lowering the costs of providing first class service.

Our ethics

First Contract Caterer to join the Sustainable Restaurant Association and the first to gain 2 stars.

Leading the way with ‘Project Pig’ and other Food awareness and Sustainability projects

Over 60% of our staff have NVQ training or above and we are embarking on our Investors in People award

Service | Food | Passion

Service: • Support Centre team of experts working with clients, at clients, for clients

• Clear, regular, informative reporting and analysis

• Using proven ‘business systems’ across the organisation

,Food: • Chefs and Chef managers empowered and energised by food and food service

• Training, support and vision from Executive Development chef

• 7 point fresh food charter – sticking to good basic principles always works best

Passion: • Vast majority of staff with recognised food and service qualifications

• Regular team days and training days (outside of core hours) keeps the teams together

• Long average contract length gives staff stability

Marketing support – driving sales and lowering costs

Our support centre team

Chairman Charlie Meri – Financial Fixer