(NVQ/QCF)DiplomainFoodandBeverageServiceLevel2

Thesequalificationsaredesignedforlearnersemployedinhospitalityrolessuchasbarpeople/managers,conferenceandbanquetingassistants/managersorwaiters/waitresses,whoneedtodeveloporconsolidatetheirskills.Learnersarerequiredtotakemandatoryunitswhichcoveraspectsofmaintainingasafe,hygienicandsecureworkingenvironment,workingeffectivelyaspartofahospitalityteam,maintainingfoodsafetyandgivingcustomersapositiveimpressionofthemselvesandtheirorganisationinahospitalityenvironment.

Components DiplomainFoodandBeverageServiceLevel2

AwardingBody Pearson

Overview IndustryrecognisedcertificationforFoodandBeverageService

Duration 12monthsminimum

Requirements To complete this qualification, candidates must achieve a minimum of 37Creditsintotal.

Delivery Allworkplacebased(forindividualgroups)

Assessment Observation, discussion, personal statement, supporting documentation,testimony,questioning.

LearnerSupport Learningmaterial,optionalin-companyworkshops

Progression HospitalitySupervisionandLeadershipandProfessionalCookeryatLevel3orjob roles such as Bar Person/Manager, Conference and BanquetingAssistant/ManagerandWaiter/Waitress

Fees Subjecttoeligibility

(Level2NVQ/QCF)DiplomainFoodandBeverageService-QualificationstructureToachievetheFoodandBeverageServicefullLevel2qualification,thelearnermustcompleteaminimumofthirty-sevencredits,ofwhichfifteencreditsmustbecompletedfromGroupAMandatoryUnits,threecreditsfromGroupA1optionalunits,threecreditsfromGroupB1optionalunitsandtheremainingsixteencreditsfromGroupA1,B1andC1optionalunits.

GroupA-MandatoryUnits QCFlevel Credit

MaintenanceofaSafe,HygienicandSecureWorking

Environment

1 3

WorkingEffectivelyasPartofaHospitalityTeam 1 3

GiveCustomersaPositiveImpressionofYourselfand

yourOrganisation

2 5

MaintainFoodSafetyWhenStoring,Holdingand

ServingFood

2 4

GroupA1-OptionalUnits QCFlevel Credit

ProvideaCounterandTakeawayService 1 3

ServeFoodataTable 2 4

ProvideaSilverService 2 6

ProvideaBuffetandCarveryService 2 4

GroupB1–OptionalUnits QCFlevel Credit

ServeAlcoholicandSoftDrinks 2 5

PrepareandServeCocktails 2 5

PrepareandServeWines 2 5

PrepareandServeDispenseandInstantHotDrinks 2 3

PrepareandServeHotDrinksUsingSpecialist

Equipment

2 4

GroupC1–OptionalUnits QCFlevel Credit

PrepareandClearAreasforCounterandTakeaway

Service

1 3

PrepareandClearAreasforTableService 2 4

PrepareandCleartheBarArea 2 4

MaintainCellarsandKegs 2 3

CleanDrinkDispenseLines 2 3

Receive,StoreandIssueDrinksStock 2 3

ResolveCustomerServiceProblems 2 6

PromoteAdditionalServicesorProductsto

Customers

2 6

DealwithCustomersAcrossaLanguageDivide 2 8

MaintainCustomerServiceThroughEffective

Handover

2 4

MaintainandDealwithPayments 2 4

EmploymentRightsandResponsibilitiesinthe

Hospitality,Leisure,TravelandTourismSector

2 2