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Helping You LeverageOn-Demand Service

Flexera Software: FlexNet Producer Suite White Paper Series2

Helping You LeverageOn-Demand Service

OverviewFlexera Software, is the leading provider of electronic software delivery and management (ESDM) solut ions for software producers and intelligent device manufacturers worldwide. Flexera Software’s FlexNet® Producer Suite on-demand service has a proven record of helping technology companies reduce customer support and operat ional expenses, accelerate delivery for revenue recognit ion purposes, and create closer, more profitable relat ionships with their customers.

Flexera Software’s core offering, FlexNet Producer Suite on-demand service, is a web-based delivery and support solut ion that enables technology companies to easily deliver, track and manage the software, licenses and other digital content they distribute to their customers around the world. The on-demand service can be rapidly implemented and seamlessly integrated with any software company’s website, sat isfying the increasing demand for electronic delivery of applicat ions and updates to optimize the software fulfillment and management process. Flexera Software’s on-demand service powers business-to-business technology providers, including: EMC, Sybase, Borland, Autodesk and RSA.

Flexera Software recognizes that a secure data center architecture is the foundation of our on-demand service and of paramount importance to technology companies and their customers, and for our own operat ions. The Flexera Software Data Center represents an investment of millions of dollars and more than 10 years of dedicated development to meet the demanding and continually evolving needs of the enterprise.

Each of the following features of the Flexera Software data center architecture design is cont inually being refined:

• Data Center Facilit ies – physical security, cooling and power are provided by SAVVIS Communicat ions Corporat ion.

• Network Architecture – our high-capacity best-of-breed network is connected to mult iple Internet providers for fast, worldwide connect ivity

• System Architecture – powerful hardware for top performance and reliability from Sun®, Dell™, Citrix®, IBM®, and Juniper Networks

• Disaster Recovery – enterprise tape backup, offsite archive and a recovery data center mit igate devastat ing risks

• Customer Support – 24/7/365 customer support is provided to respond to customer needs

The following provides detailed information on each of these elements of the Flexera Software data center architecture.

Data Center Facilit iesThe FlexNet Producer Suite on-demand data center facilit ies reflect Flexera Software’s commitment to the strongest possible foundation for long-term sustained growth. This “best of breed” strategy ensures that our facilit ies offer:

• Robust power infrastructure with the highest level of reliability

• State-of-the-art heating / vent ilat ion / air condit ioning system

• Cutt ing-edge fire detect ion and suppression systems • Structural integrity that meets or exceeds seismic design

requirements of local building codes for lateral design forces • Physical security: On-site security 24/7/365, biometric

systems, CCTV digital camera coverage

Flexera Software is committed to using the best resources available for every aspect of its data center facilit ies. For this reason, we chose SAVVIS to provide the physical environment for Flexera Software’s primary datacenter, located in Silicon Valley. SAVVIS was selected because of its strong commitment to physical security and overall operat ional experience.

This co-locat ion center is housed in a custom-designed building with raised floors, advanced cooling systems, and seismically-braced racks. This facility offers the widest range of physical security features, including advanced smoke detect ion and fire suppression systems, motion sensors, 24/7/365 secured access,

Helping You Leverage On-Demand Service

3Flexera Software: FlexNet Producer Suite White Paper Series

video camera surveillance and security breach alarms. It also maintains a sophist icated mult i-layer power generat ion system in the event of a long-term power outage. Flexera Software’s recovery data center, located in Sacramento, California, is constructed to support Flexera Software on-demand service in the event of a disaster at the primary Silicon Valley data center. The primary purpose of this site is to guarantee that crit ical services can be restored in the event of a sustained outage caused by a disaster.

Network ArchitectureFlexera Software’s high performance network infrastructure provides fast, secure and reliable delivery of your products around the globe.

All network equipment (routers, switches, firewalls and load balancing devices) have been implemented in a redundant configurat ion. Each implementat ion has a failover connect ion to a secondary device of equivalent performance. This architecture ensures cont inuous availability from port, power, or full device failure.

Internet-facing network connect ions ut ilize the BGP rout ing protocol over redundant border routers to guarantee availability and the best path to Flexera Software customers.

Flexera Software employs the following top two Internet service providers:

AboveNet – The AboveNet fiber optic network provides metro access, long haul services, and IP transit (Tier I IP provider) to the major business centers in the U.S. and London. AboveNet’s port folio of managed services solut ions enable enterprise customers to rise above legacy networks to create truly customized door-to-door optic networks. AboveNet enables real-t ime information exchange wherever and whenever it’s needed.

SAVVIS Communicat ions Corporat ion – The SAVVIS network consists of a global backbone, a high performance network architecture with industry-leading public and private interconnect arrangements. The SAVVIS backbone links strategically-located SAVVIS Internet data center LANS with fiber paths from mult iple vendors, ranging in speed from OC-3c(155Mbps) to O-12c (622Mbps). This “mesh “configurat ion eliminates single point-to-point fiberlink failures, ensures redundancy, and allows uninterrupted flow of data across the network. Flexera Software’s ISP connect ions are split between two border routers so that the failure of one st ill provides connect ivity through the other and the connected ISPs (see diagram). After passing through one of the two border routers, traffic moves to the core switching architecture, which provides the DMZ and connect ion to Flexera Software’s redundant firewall architecture. From there, traffic continues through the core switching architecture onto redundant load balancers. All traffic for specific services (HTTP, HTTPS and FTP), on Flexera Software’s server farm is load balanced. Each server in the farm has physically separate Ethernet adapters to the core switching architecture for redundancy in case of a network interface card or core switch failure.

System ArchitectureFlexera Software’s careful attent ion to the network architecture design for performance, scalability, and availability also applies to the system architecture design. Flexera Software uses best-in-class systems from manufacturers such as Dell, Sun, and IBM.

The FlexNet Producer Suite on-demand web, application, and database server systems are configured for redundancy and hot-swap replacement of components. These server class machines have multiple power supplies, mult iple network interface cards, hardware mirroring of boot drives, and RAID configurations for database server storage. The on-demand web server farms consist of mult iple web and application servers and allow for systems redundancy, load balancing and easy scalability.

Flexera Software selected the IBM Informix database products, and matched those products to specific requirements within the architecture. For example: two transact ion database servers run Informix, performing real-t ime replicat ion of all transact ions; two separate ESD (electronic software delivery) database servers also run Informix. Both perform real-t ime replicat ion of all software images.

Should a catastrophic failure of a web server render it unusable, the Citrix Netscaler load balancing appliances will remove the webserver from the farm and will prevent new customer sessions from being sent to that server.

Monitoring and SupportFlexera Software is committed to the highest levels of availability and performance. Flexera Software’s highly-skilled support engineers monitor bandwidth, availability, and capacity of servers. FlexNet Producer Suite On Demand’s performance rout inely exceeds 99.9% monthly system uptime.

Systems ManagementWhenever Flexera Software adds resources to the exist ing servers, the Citrix Netscaler administrat ively removes a server from receiving new connect ions and waits for all customer sessions to complete. When the session is complete, FlexNet Producer Suite on-demand managers perform any needed upgrades, bring the server back up for test ing and introduce it back into the farm without interfering with service availability.

Disaster RecoveryFlexera Software takes precautions to ant icipate and to prevent a catastrophic problem from completely disrupt ing data center operat ions. Should a natural disaster or other catastrophe render the on-demand service primary data center inaccessible, Flexera Software will act ivate the recovery plans for the Sacramento recovery data center. In addit ion to this secondary data center, Flexera Software protects crit ical information resources through regular tape backups and the vault ing of duplicates at a secure off-site tape storage facility.

Helping You Leverage On-Demand Service

Flexera Software: FlexNet Producer Suite White Paper Series4

Flexera Software uses industry-leading backup software from Veritas and tape libraries from StorageTek. This data protect ion solut ion for UNIX and NT environments provides fast, reliable data-center strength backup and recovery. It also automates the management of offsite media. It handles the eject ion of duplicate backup tape media to be sent to the vault and the inject ion of “expired” media to be brought back from the vault for reuse.

Duplicate backup tape storage is at a secure, offsite vault facility located outside of Silicon Valley. Tape transportat ion and vault ing are provided by a leading, nat ionally-known service provider to assure the security and privacy of the data being transported and stored.

Customer SupportFlexera Software provides 24/7/365 support to its customers. During normal customer service business hours, experienced personnel are immediately available to assist customers who call the on-demand service support center. During non-business hours, callback service is available from on-call support experts to assist customers.

A Foundation for the FutureFlexera Software architects designed an infrastructure to support the rigorous standards and growing demands of technology companies’ ESDM service needs. Flexera Software offers a system that scales for enterprise digital delivery, ent it lement management and customer volumes, and that offers the highest levels of availability, physical security, and performance.

Continuous access to information assets and software delivery and management services – with limited downtime or service interrupt ions – is a crit ical business requirement for technology companies. Flexera Software makes every effort to provide technology companies and their customers with the best datacenter architecture possible, to ensure their business needs are met – today and in the future. For far less than the cost to build and maintain a basic in-house ESDM system, technology companies, and their customers and partners, can benefit from the advantages of the Flexera Software on-demand scalable architecture, robust digital delivery, release management capabilit ies, automated export compliance, and other cont inually enhanced funct ionality, to deliver and manage crit ical services and intellectual property.

About Flexera SoftwareFlexera Software is the leading provider of strategic solut ions for Applicat ion Usage Management; solut ions delivering continuous compliance, optimized usage and maximized value to applicat ion producers and their customers. Flexera Software is trusted by more than 80,000 customers that depend on our comprehensive solut ions- from installat ion and licensing, ent it lement and compliance management to applicat ion readiness and enterprise license optimization - to strategically manage applicat ion usage and achieve breakthrough results realized only through the systems-level approach we provide. For more information, please go to: www.flexerasoftware.com

Current Internet Service ProvidersFlexera Software cont inually monitors and evaluates service providers and emerging network technologies in order to retain the best level of service.

AboveNet:• Network spans more than 2,000 points of presence in

North America, Europe, and the Pacific Rim.• Private Network Access Points that Bypass Public Exchange• Intelligent Route Management Technology

SAVVIS:• Backbone with high performance network architecture• Public and private inter-connect arrangements

Flexera Software’s Data Center Architecture

SAVVIS SBC

Internet

BGP

West Coast SecureHost ing Facility

Web Server Applicat ions Server Server Farm

Central USHost ing Facility

AboveNet SAVVIS SBC

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Flexera Software LLC1000 East Woodfield Road, Suite 400Schaumburg, IL 60173 USA

Schaumburg (Global Headquarters):+1 800-809-5659

United Kingdom (Europe, Middle East Headquarters):+44 870-871-1111+44 870-873-6300

Japan (Asia, Pacific Headquarters):+81 3-4360-8291

For more office locat ions visit:www.flexerasoftware.com

Copyright © 2011 Flexera Software LLC. All other brand and product names ment ioned herein may be the trademarks and registered trademarks of their respect ive owners. FNS_WP_DataCtrArch_Oct11