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PIVOTTS.COM / [email protected] / 888.895.0495
Professionalservices
Managed services (& IT Operations) ?
first call
FIRST CALL
First Call Support for Cisco includes
• 24x7 support
• Centralized call center
• 99% customer satisfaction rate
• 98%+ problem resolution ratewithout escalation
• Dedicated support contact
• Single number for support
• Faster response times
• Escalation support andmanagement process
• Contract administration process
• Problem re-creation labs
Additional First Call programs
• NetApp
• Veritas
• EMC
• Quantum
First Call Support for CiscoYour single point of contact for full lifecycle support
Modern businesses of all sizes need network-level insight to help them understand the overall health and security of their networks and to identify potential problems before they arise. Pivot’s First Call Support for Cisco provides a proactive service platform to meet these evolving demands. Drawing on Pivot’s networking expertise, methodologies, technical tools, and a comprehensive service infrastructure, we can provide these services easily and cost-effectively.
First Call Support for Cisco provides the following
Responsive troubleshooting from our certified engineer who will diagnose and troubleshoot the problem or facilitate a seamless escalation as appropriate.
Hardware Replacement options, both 8x5 next-business-day hardware replacement of 24x7 four-hour replacement.
Access to a robust portal for in-depth network information through various
dashboards and tools as well as visibility to things like service contracts, end-of-life devices and security vulnerability information.
Depending on your specific business needs, we can offer additional service options, such as:
• Remote monitoring and repair of Cisco devices and software applications
• Proactive health checks and periodic assessments of Cisco network foundation,voice, and security technologies to identify potential issues
• Proactive notifications to streamline updates of Cisco devices
• Assessment and preparation services to simplify the addition of new technologiesand applications over time
PIVOTTS.COM / [email protected] / 888.895.0495
Professionalservices
Managed services (& IT Operations) ?
first call
FIRST CALL
Why PTS?
Pivot, through its portfolio companies, designs, sells, integrates and supports IT solutions —including hardware, maintenance and support—engaging clients in all aspects of their IT Lifecycle Management.
Data Center
Collaboration
Managed Services
& IT Operations
Cloud
Converged
Infrastructure
Any time, any day
The moment a call is received, it is assigned to a Pivot Technology Solutions engineer, who maintains ownership of the case until it is resolved and the customer has signed off on the solution. During the life of the case, the engineer will manage the entire process, escalating as needed and communicating each step, enabling your staff to maintain focus on daily operations. We don’t consider the problem resolved until you are completely satisfied. In fact, we utilize an ITIL-based system to track client assets and seamlessly manage maintenance and support agreements.
More than a Service Desk
Pivot Technology Solutions First Call Support is much more than a service desk. It is part of an extensive portfolio of best-in-class services delivered by experienced and certified experts. With Pivot Technology First Call Support for Cisco, you gain responsive, customer-focused support for your network infrastructure.
Device Availability Monitoring: at user-set intervals, as frequently as 10 minutes
Device Performance Monitoring: monitors CPU, memory and bandwidth utilization for set interval ranges
Interface Monitoring: for user-determined interfaces (bandwidth utilization, status)
Passive Monitoring: Syslog classification
© 2015 Pivot Technology Solutions. All trademarks or registered trademarks are the property of their respective owners. REF # PTS0216
A PIVOT TECHNOLOGY SERVICES OFFERING
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Converged Infrastructure
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Healthcare
Expertise as a Service
Government
Company Overview
Awards & Certificates
Corporate Governance Corporate Values
Integration CenterIndustires and Resources
Articles
Education
Case Studies
Community Involvement
Accolades
Get in Touch Global Presence
Application Infrastructure SolutionsAbout Us
First Call Support
Hyper Converged Infrastructure
Enterprise Services
Hardware Procurement
CSR
For EmployersFor Candidates
Contracts
Careers
Contact Center
Events
Data Center
Collaboration
Converged Infrastructure
Cloud
Customer Experience
Energy
Finance
Healthcare
Expertise as a Service
Government
Company Overview
Awards & Certificates
Corporate Governance Corporate Values
Integration CenterIndustires and Resources
Articles
Education
Case Studies
Community Involvement
Accolades
Get in Touch Global Presence
Application Infrastructure SolutionsAbout Us
First Call Support
Hyper Converged Infrastructure
Enterprise Services
Hardware Procurement
CSR
For EmployersFor Candidates
Contracts
Careers
Contact Center
Events
Data Center
Collaboration
Converged Infrastructure
Cloud
Customer Experience
Energy
Finance
Healthcare
Expertise as a Service
Government
Company Overview
Awards & Certificates
Corporate Governance Corporate Values
Integration CenterIndustires and Resources
Articles
Education
Case Studies
Community Involvement
Accolades
Get in Touch Global Presence
Application Infrastructure SolutionsAbout Us
First Call Support
Hyper Converged Infrastructure
Enterprise Services
Hardware Procurement
CSR
For EmployersFor Candidates
Contracts
Careers
Contact Center
Events
Networking
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