FINAL SickKids Presentation (Inspire, Imagine, Innovation)

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  • Inspire, Imagine, Innovation: Engaging Stakeholders in InnovationSickKids InnovationHS4490A Health Innovation & Leadership, December 2, 2014 | Maha Hassan, Natasha Kithulegoda, Caitlin Larry, Anat Leibel & Jaitra Sathy *

    HS4490A Health Innovation & Leadership, December 2, 2014 | Maha Hassan, Natasha Kithulegoda, Caitlin Larry, Anat Leibel & Jaitra Sathy SLIDE 1- INTRODUCTION (MAHA)Hi everyone, were the SickKids inspire, imagine and innovation group. My name is Maha (everyone else introduce themselves)*

  • WHAT IS INNOVATION FOR SICKKIDS?*Their 4 innovation goals: Create a culture of innovationFacilitate and promote generation of new ideasInsure innovations and new ideas are sharedAnd explore opportunities to commercialize

    HS4490A Health Innovation & Leadership, December 2, 2014 | Maha Hassan, Natasha Kithulegoda, Caitlin Larry, Anat Leibel & Jaitra Sathy

    HS4490A Health Innovation & Leadership, December 2, 2014 | Maha Hassan, Natasha Kithulegoda, Caitlin Larry, Anat Leibel & Jaitra Sathy SLIDE 2- 4 INNOVATION GOALS (MAHA)As part of SickKids holistic strategic plan, they have a portion on innovation and these are the 4 main innovation goals highlighted in their strategic planThese were the 4 innovation goals we used to guide our research and recommendations throughout the course of the projectFor today's presentation, we will be focusing on our results. Particularly, the recommendations that we have for sickkids*

  • *Innovation Occurring in SilosDrive Culture of Innovation & Collaboration

    HS4490A Health Innovation & Leadership, December 2, 2014 | Maha Hassan, Natasha Kithulegoda, Caitlin Larry, Anat Leibel & Jaitra Sathy The Problem

    HS4490A Health Innovation & Leadership, December 2, 2014 | Maha Hassan, Natasha Kithulegoda, Caitlin Larry, Anat Leibel & Jaitra Sathy SLIDE 3- PROBLEMS (JAITRA)

    Our role as student consultants for SickKids was to provide recommendations to enhance collaborative efforts around innovation inside and outside the hospital; employees and patients/families respectively. So how we as students could help the Hospital facilitate a consistent culture of innovation among employees, patients, families and various other stakeholdes and provide them with opportunities to innovate throughout the year. So keeping that momentum going of innovation going. So by doing internal research of the hospital, we found that innovation was occuring in silos, and more often than not, the tremendous among of innovation at SickKids was not being shared among patients, staff and various other stakeholders collectively. We decided it would be effective and efficient to build on the innovation strategies that SickKids has implemented over the past 2 years, and alter them in a way that creates successful innovation and engages everyone at SickKids. *

  • Recommendation #1:*Huddle Board

    HS4490A Health Innovation & Leadership, December 2, 2014 | Maha Hassan, Natasha Kithulegoda, Caitlin Larry, Anat Leibel & Jaitra Sathy

    HS4490A Health Innovation & Leadership, December 2, 2014 | Maha Hassan, Natasha Kithulegoda, Caitlin Larry, Anat Leibel & Jaitra Sathy SLIDE 4- RECOMMENDATION #1 HUDDLEBOARD (JAITRA, CAITLIN, ANAT)JaitraThis is SickKidss Daily CIP (Continuous improvement Program) Huddleboard. The goals of the board are to create active problem solving across the staff in each department and monitor performance. The board is placed in the front desk area of the ward with the purpose of generating ideas at the frontline, in which the employees within each ward meet 2-3 times every week, at their convenience. The staff and manager of the ward assign a problem that is examined by staff to find root causes and develop potential solutions and plans to implement and test the issue.OUR RECOMMENDATION IS THAT THE EACH BOARD NEEDS TO BE SHARED AMONGST STAFF IN OTHER DEPARTMENTS Currently, the Huddle Board is proving to be effective in engaging staff within each department, however due to the structure of the innovation, it does not allow for collaboration between departments, and organization- wide conversations. As of now, each departments completed tickets may be shared to all staff in the department via email by the manager, as well as entered on a SickKids central spreadsheet but it is not mandatory at all. To ensure managers of each department are accountable in sharing completed tickets, we need to bring these tickets to the surface to create a better system of collaboration. Connecting each department either online or in person, will ensure that the ideas respective to each ward will have the sufficient amount of resources, support and manpower to be effectively implemented. Ultimately each ward in the hospital will assist one another in implementing ideas, therefore encouraging and promoting an organization-wide discussion. CaitlinThe goal of creating an interdepartmental discussion of these tickets was inspired by Skills Blitz, a program developed at University Hospital. They created this program for the sole purpose of engaging and involving their employees. It is in this program, where employees from different departments come together (2-3 times a week) to work on skills that were not being addressed on a day to day basis due to lack of time. These programs have provided opportunities for collaboration and engagement between all sectors in the hospital as well has has made staff feel more invovled and engaged with hands on learning. Developing something like this at SickKids would help increase employee satisfaction as well promote a safe and non-threatening learning environment.Anat We thought that using SickKids already existing intranet, which is SharePoint by Microsoft, would be a great way for official documentation and sharing of these tickets. SharePoint is an internal platform at SickKids where policies, documents, news, and other things are uploaded and shared throughout the hospital. Ali gave us a contact, her name is Lareza, and she works for the IT department at SickKids. She confirmed that a separate web page is an easy addition to the existing platform. This page would provide the opportunity for all departments to view tickets posted by other wards and possibly provide feedback. By taking a simple photo of the ticket with their phone and uploading it to the separate page, named huddle board. With a commenting or feedback section, staff from all around the hospital can have a chance to share their ideas towards specific issues. Generate more input, and different ideas.*

  • HS4490A Health Innovation & Leadership, December 2, 2014 | Maha Hassan, Natasha Kithulegoda, Caitlin Larry, Anat Leibel & Jaitra Sathy Recommendation #2:Utilizing New Research Tower

    HS4490A Health Innovation & Leadership, December 2, 2014 | Maha Hassan, Natasha Kithulegoda, Caitlin Larry, Anat Leibel & Jaitra Sathy SLIDE 5- RECOMMENDATION #2 RESEARCH TOWER (Maha and Caitlin)

    MahaIn an effort to address the silos effect in the hospital, SickKids designed and built a new research tower called the Peter Gligan Centre for Research and Learning. The architects designed the building in a way to allow scientists and researchers to meet up in the neigbourhood gathering spots (as highlight in this picture) to facilitate discussion and idea sharing among the employees. Currently, the research tower is only for scientists and researchers within SickKids. We recommend that SickKids fully utilize this new interactive and open space to showcase their annual Expo event. This would allow for various different employees to engage and showcase their innovative ideas and projects with a larger audience. This type of event would be best suited in the neighbourhood gathering spots. CAITLINS PART: The research at Boston childrens hospital also shows how getting more involved in the community can have a bigger impact in how the hospital is working as a whole. BCH was able to create community focused programs by looking outside of the hosptial and getting the community more invovled. They really wanted to maintain the health and well being of its patients and families across the city of Boston, so they created partnerships with different organizations in order to tackle some of Bostons most pressing health issues (asthmas, childhood obesity,mental health). They teamed up with Boston Public schools, the Boston health commision as well as community health centers. We recommend that SickKids expand their horizon, and go out and create partnerships with organizaitons like the toronto public health department to not only serve the community of toronto but to better the health of their patients and families. *

  • *HS4490A Health Innovation & Leadership, December 2, 2014 | Maha Hassan, Natasha Kithulegoda, Caitlin Larry, Anat Leibel & Jaitra Sathy Recommendation #3:Better Recognition System

    HS4490A Health Innovation & Leadership, December 2, 2014 | Maha Hassan, Natasha Kithulegoda, Caitlin Larry, Anat Leibel & Jaitra Sathy SLIDE 6- RECOMMENDATION #3 NUDGE (NATASHA)

    Right now, SickKids has many innovations that engage employees within the organization to participate in innovative research. What SickKids lacks is a recognition system that consistently recognizes employees. A recognition system is important because if employees are recognized, they will be more likely to continue to engage in their efforts.We discovered a successful mobile application called Nudge Rewards in our external research. Nudge Rewards is a points app that works with companies and customizes incentives based on what that company wants. For example, Tangerine Bank uses the app to engage employees by posting topics of discussion on the chat functions of the app, and posting questions that occasionally pop-up for employees to answer. Every time an employee chats or answers a question, they earn points for engagement. Different amounts of points result in different incentives. SickKids would benefit from using a points-based incentive system through a mobile app, as employees could be engaged in SickKids from anywhere inside or outside the Hospital. We recommend that if a mobile app of this type were to be implemented, the first few months of implementation would need to be heavily incentivized so that employees stay engaged.*

  • *HS4490A Health Innovation & Leadership, December 2, 2014 | Maha Hassan, Natasha Kithulegoda, Caitlin Larry, Anat Leibel & Jaitra Sathy Recommendation #4:We #MakeHealth Fest

    HS4490A Health Innovation & Leadership, December 2, 2014 | Maha Hassan, Natasha Kithulegoda, Caitlin Larry, Anat Leibel & Jaitra Sathy SLIDE 7- RECOMMENDATION #4 #WE MAKEHEALTHFEST (MAHA)

    Currently, SickKids has no event that engages all their various stakeholders. They have the annual SickKids Health Innovation Challenge/Case Competition where they bring in different partners in the community to tackle SickKids challenges. We #MakeHealth Fest would allow SickKids to connect all the various stakeholders, such as health care providers, designers, scientists, patients and families, and other community members together in one space. This breaks the traditional boundaries of doctors being seen as the experts and makers of health and providing the opportunity to other SickKids stakeholders.To further utilize the existing innovations, we could tackle tickets that have not been implemented from the Huddle board during this event. Some tickets do not get implemented because they are limited to their specific departments. If the tickets were made public through this event, it can allow idea generation amongst various perspectives. By opening another avenue to tackle the Huddle board tickets, SickKids would have a higher success and implementation rate of the tickets.To run this event at SickKids, the various stakeholders would be divided up into even teams to ensure that they can each offer their unique perspectives towards tackling the challenges SickKids faces. In addition, to ensure that innovations and new ideas are shared, we could include mini presentations of existing innovations at SickKids and any current changes being made to them. This type of event would attract media and attention, and this would further enhance SickKids reputation as an innovative hospital.Overall, since SickKids is a childrens hospital, its imperative to include innovations that involve the children. Ultimately, SickKids should empower their patients and families to have an active role in their healthcare decisions and the designing and implementation of innovation occurring throughout the hospital. *

  • *HS4490A Health Innovation & Leadership, December 2, 2014 | Maha Hassan, Natasha Kithulegoda, Caitlin Larry, Anat Leibel & Jaitra Sathy Recommendation #5:Soapbox

    HS4490A Health Innovation & Leadership, December 2, 2014 | Maha Hassan, Natasha Kithulegoda, Caitlin Larry, Anat Leibel & Jaitra Sathy SLIDE 8- RECOMMENDATION #5 SOAPBOX (ANAT)

    Last year SickKids implemented the soapbox program with posed challenges and allowed the public to answer them, comment and vote. This was really successful in engaging the public and generating many ideas. But we do know from SickKids measurements, that only 8% of ideas are actually generated by patients and families. This is currently not active. SickKids is working on implementing this program again, but it has taken around a year to plan. We do understand that is a timely process for an initiative like this to take place, but we believe that it is very important that a consistent online platform be available for the public throughout the year. Yes SickKids already uses twitter, but having a program that is an extension of an official SickKids platform just for the public would make patients and families feel like their opinions are valued and I guess just feeling like your part of something as big AS SICKKIDS HOSPITAL is very rewarding. We advise that SickKids not only use this soapbox for quarterly challenges, but also integrate a forum-based extension that allows for constant discussion outside the Hospital. It could include various topics and categories of discussion to facilitate and motivate patients and families to participate. The goal to strive for is that instead of SickKids coming up with these challenges, the public does, of course through monitoring and restrictions. But thats why the already existing categories would be a great foundation for appropriate dialogue. *

  • *ConclusionFollow our 5 key recommendations

    Maximize and utilize their existing innovations

    Ensure that they are building culture of innovation on a strong foundation rather than implementing new ideas on a system not operating at its full capacity

    HS4490A Health Innovation & Leadership, December 2, 2014 | Maha Hassan, Natasha Kithulegoda, Caitlin Larry, Anat Leibel & Jaitra Sathy

    SLIDE 9 - CONCLUSION (ANAT)

    We hope that SickKids follows our 5 recommendations that we discussedThrough our research we have identified that they have many amazing innovative opportunities, but may not effectively utilize them at the moment.With our project...