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fff ˘fffffffff ff ˝fff ˆˇ€¦ · Maipakita at maipadama sa pinka mataas na antas ng serbisyo na nais maibigay at ialay sa lahat ng customer at mga senior citizen ang lahat ng

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    suggest.dubai.gov.ae ff ����žˇ „���ˇ˘ �˙˝�†–�ˇ«˘ °˛�˘†–�¥˘ �’˘�’ ecomplain.dubai.gov.ae ff ����žˇ „���ˇ˘ �˙˝�†–�ˇ«˘ É�˛��ˇ˘ �’˘�’

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    24/7 ff ¾˙ˆ‹�

    ˜°˛˝˙ˆˇ ˘��°ˆˇ��� ���ˇ� ‡˛�ˇ˘ †�ˇ˘

  • CUSTOMERS HAPPINESS CHARTER Dubai Municipality commits to providing distinguished and smart services at a advanced level in order to achieve customer happiness, exceeding their expectations and contribute to building a happy and sustainable city.

    A HAPPY & PROUD EMPLOYEE TO PROVIDE THE SERVICE

    Listening to all customers, applying the open-door policy, and taking the necessary actions to achieve their interest. Implementing strategic goals related to customers with Dubai Municipality and involve them in the process of developing & implementing these goals. Developing & qualifying the employees of Dubai Municipality on the basics and skills of excellence in customer service and on how to deal with the people of determination as well as the senior citizens. Commitment to applying equal and transparent principles during the implementation of procedures and approved regulations related to customer services. Confidentiality and honesty in the information provided by customers. Committing to integrity when making any decisions or actions related to Dubai Municipality's customers. Guiding the customers and assisting them in getting to know the services of Dubai Municipality and to obtain them at the desired speed and quality. Taking all the necessary actions to achieve the customer’s happiness and requirements, according to the customer’s happiness study. Saving customer’s time by providing smart and fast electronic services through the channels that suit their needs. Continuously developing the services of Dubai Municipality in line with customer’s expectations. Responding to customer’s inquiries about their complaints according to the announced official timings. Welcoming the customer's opinions and suggestions to develop distinguished services that match the requirements and expectations of all customers. Commitment to the highest levels of service delivery to the people of determination and to the senior citizens by providing all possible communication options that are appropriate to their needs across all service delivery channels.

    POSITIVE CUSTOMERS & HAPPY TO RECEIVE THE SERVICE

    Informing Dubai Municipality in case of any modification on the personal information or any data related to the completion of the service at the earliest.

    Visiting customer service centers during the announced working hours and use the smart applications of Dubai Municipality.

    Cooperating with the employees serving you.

    Responding to the inquiries of the customer happiness center employees in order to serve you better within the allocated time.

    Reporting any wrong practices in all areas related to Dubai Municipality business.

    Providing the required documents to complete the service smoothly.

    Providing opinions and comments about our services and attend gatherings.

    Complying with the rules, regulations, and instructions of Dubai Municipality.

    Taking part in developing our services by sharing your opinions, comments, and suggestions through our communication channels and customer communication programs.: Dedicated destination for customers happiness.

    DEDICATED ENTITY FOR CUSTOMERS HAPPINESS

    SERVICE DELIVERY TIMINGS

    Customers Happiness Centers Visit the website for more information

    Call Center

    Website

    Dubai 7/24 (APP)

    FOR CUSTOMER HAPPINESS CONTACT US Call Center (7/24) 800900 Email: [email protected] Dubai Government Unified Suggestions Portal https: suggest.dubai.gov.ae Dubai Government Unified Complaints Portal https: ecomplain.dubai.gov.ae P.O. Box 67, Dubai, United Arab Emirates

    Dawoud AbdulRahman AlHajriDirector General

  • AGREEMENT NG CUSTOMERS HAPPINESS Ang Dubai Municipality ang nagsimulang mag bukas ng smart services na may makabago at advance level na pamamaraan para matugunan at makamit ang kasiyahan ng bawat customer ng higit pa sa kanilang inaasahan, na makatutulong sa pagbuo ng kaaya aya at isang sustainable city.

    KASIYA SIYA AT IPINAGMAMALAKI ANG MGA EMPLEYADO PARA MAIBIGAY ANG SERBISYO

    Pakikinig sa lahat ng customer, ipadama at ipakita ang iyong interest sa bawat isa sakanila. Ipatupad ang mapanlikha at taktikal na layunin na naayon sa customers at ng Dubai Municipality at i envolve sila sa proseso ng pag papaunlad at pag papatupad ng mga layunin nito. Pag dating sa Customer service, sinisikap ng Dubai Municipality na lalo pang pagandahin ang pakikitungo sa bawat customer,magkaroon ng maayos at maasahang mga empleyado upang mapag silbihan ang lahat ng customer lalong lalo na ang mga senior citizens. Dedikasyon, pantay pantay at transparent na pananaw sa pagpapatupad ng pamamaraan at mga pasadong regulasyon na naaayon s customer service. Panatilihing kompedinsyal at katapatan sa ang ano mang impormasyon na inilalahad ng mga customers. Maging tapat at mapanuri pagdating sa pagdedesisyon at pag gawa ng ano mang aksyon na naayon sa customer ng Dubai Municipality. Pag bibigay ng tamang pag alalay at pagpapakilala sa mga serbisyong hatid ng Dubai Municipality sa mga customer upang mapadali ang kanilang transaksyon na may kalidad. Ibigay ang nararapat na aksyon upang makamit and lahat ng kinakailangan ng customers ayon sa pag aaral ng customer’s happiness. Mas napabilis ang transaksyon sa pamamagitan ng smart at fast electronic services sa bawat channel na naayon sa kanilang pangangailangan. Ang patuloy na pagpapaganda at pagsasa ayos ng serbisyo ng Dubai Municipality ayon sa higit na inaasahan ng bawat customer. Pag responde sa bawat katanungan, tawag at reklamo base sa opisyal na oras. Pag tanggap ng mga opinion at mungkahi ng mga customer upang mas mapa unlad at mapaganda ang serbisyo ayon sa hinahangad ng bawat customer. Maipakita at maipadama sa pinka mataas na antas ng serbisyo na nais maibigay at ialay sa lahat ng customer at mga senior citizen ang lahat ng posibleng pamamaraan at tamang serbisyo para sa lahat ng service delivery channels.

    POSITIBO AT MASAYANG CUSTOMER NA TUMATANGGAP NG SERBISYO

    Ipag bigay alam agad sa Dubai Municipality kung mayroon mang kailangan baguhin o ayusin sa inyong personal na impormasyon o ano mang detalye na naayon upang mapabilis ang serbisyo

    Pumunta lamang sa mga Customer Service Centers ayon sa oras na bukas ito at gumamit ng smart application ng Dubai Municipality.

    Makipag kooperasyon sa empleyadong nagsisilbi sa inyong pangangailangan

    Pagsagot sa mga katanungan ng empleyado ng Customer Happiness center upang mapag silbihan ng mabilis at maayos sa tamang oras.

    Pag ulat ng ano mang kamalian sa kahit saan aspeto na naayon sa Dubai Municipality.

    Pagbibigay ng mga kinakailangang dokumento upang makumpleto nang maayos ang aming serbisyo.

    Pagbibigay ng opinion at komento tungkol sa serbisyong naibigay.

    Ang pagsunod sa mga patakaran, regulasyon, at mga tagubilin ng Dubai Municipality.

    Makibahagi sa pagbuo ng aming mga serbisyo sa pamamagitan ng pagbabahagi ng iyong mga opinyon, puna, at mungkahi sa pamamagitan ng aming mga channel sa komunikasyon at mga programa sa komunikasyon ng customer, Nakatuon ng patutunguhan para sa kaligayahan ng mga customer.

    MGA NAKATUON PARA SA CUSTOMER HAPPINESS ORAS NG SERVICE DELIVERY

    Customers Happiness Centers Bisitahin ang website para sa impormasyon

    Call Center

    Website

    Dubai 24/7 (APP)

    PARA SA CUSTOMER HAPPINESS TAWAGAN NYO KAMI Call Center (24/7) 800900 Email: [email protected] Dubai Government Unifed Suggestions Portal https: suggest.dubai.gov.ae Dubai Government Unifed Complaints Portal https: ecomplain.dubai.gov.ae P.O. Box 67, Dubai, United Arab Emirates

    Dawoud AbdulRahman AlHajriDirector General

  • ˜° ˛˝

    ˝˙ˆˇ ª�”˛ ˜‰¸ —˙ ���� ˘ˇ ����°� ��°� � °� ��†“�, ‘°’ š��€���°� ��ˇ °ˇ � ˆˇ ˜° ˛˝ ˆˇ •‡°�… ˙�ˇ ° —��– � ⁄�˘�� � � ° ��˜ ‘‹ ˆˇ ˙��� � � ƒ � � ‘†“ ›ˇ �ˇ �—“—−“ ˆˇ ‰�‡� ���� �̃ ��� °ˇ � °� �˜ �—“�„ ��”

    ˜°˛ ˝˙ˆˇ˘

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    � ˇ˘ �̃��, ���-�˘� ���˜˛ ˙�� ˇ��, � �ˇ� ��� ˇ˘ �˙� ˇ��� �̌ �� �†“ˇ ž½¼�— ¦˙�ˇ˙�˛ −˙ �̃†˙ �̌ ���˙ ˆ˘�� �̃ �̃ •� ‡…— ‹ˇ˜˛ °˛ ��®˙ �� ‹ˇ˜˛ °˛ �̃ ”˘…� �̌ ‰˙‰ � ‰� ¾¦—�˛

    ¡‡…ˇ ¦˙�ˇ˙�˛ �̌ �� †�•˜˙⁄® �� ¦˙��˝˙ˆˇ ª�”˛ �̌ Å

    ˇ� �̃®�

    †�•˜˙⁄®

    247/ ¢§•’ �†�¢�

    ˇ� �̃®�: (24/7) 800900 ’‰� : [email protected] ¢•’ ˜�ˇ˙� �ˇ� f̌ — �»˙† �˘®‘ : suggest.dubai.gov.ae § ¢•’ ˜�ˇ˙� �ˇ� f̌ — ·”ˇ˙−— �˘®‘ : ecomplain.dubai.gov.ae § P.O. •�Æ 67, ¢ ¼ ¡�• ¡‰˛�˙—��̃ − ,•’§

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