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Fetch TV App Version 1.9 Guide Level 5, 61 Lavender St. Milsons Point NSW 2061 Australia ABN 36 130 669 500 P.+61 2 8014 5180 F. +61 2 9929 7339 fetchtv.com.au FETCH TV APP VERSION 1.9 GUIDE iPod Touch, iPhone Document v1.7

Fetch TV App Version 1.9 Guide - Popular articles | iiHelpiihelp.iinet.net.au/sites/iihelp.iinet.net.au/files/Fetch... · 2017-06-22 · Fetch TV App Version 1.9 Guide ... Baby TV

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Fetch TV App Version 1.9 Guide

Level 5, 61 Lavender St. Milsons Point NSW 2061 Australia ABN 36 130 669 500

P.+61 2 8014 5180 F. +61 2 9929 7339 fetchtv.com.au

FETCH TV APP VERSION 1.9 GUIDE

iPod Touch, iPhone

Document v1.7

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 2

Contents

Contents 2 Welcome to the Fetch TV App 3 Before you start 4

You can use the Fetch TV App on these devices 4 What you can watch 5 Recommended network setup 6

Installing the Fetch TV App 7 Launch the Fetch TV App 7

Connect to your Fetch TV set top box 9 Connection Required 9 Direct Connection Required 10 Manage connected devices 10

Home 11 On screen Fetch TV remote 12

My Stuff 13 Recorded TV 14 Scheduled 15 Series Tags 15 My Movies 17 Messages 17 Watch on My Mobile 18

Movies 19 View movie info 19 Rent a movie 20 Play Movie Box 22

TV 23 Watch Live 24 Watch on TV 24 TV Guide 25 TV Shows 29

Search TV Guide, My Stuff, and more 30 Manage 31 Playing content on your mobile or tablet 32

FAQs for playing Subscription TV and Movie Box 32 Playing content 36

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 3

Welcome to the Fetch TV App

With the Fetch TV App, you can use your phone or tablet to enjoy Fetch TV at home or on

the go.

Set recordings from anywhere so you never miss your shows

Watch SD Free to Air TV recordings from your set top box when you’re at home

Watch Movie Box movies anywhere if included in your subscription

Watch selected entertainment channels anywhere if included in your subscription

Watch trailers and browse available on demand movies and shows

Control your Fetch TV set top box using your mobile or tablet as a remote control

Find out what’s on TV now and what’s coming up, all without interrupting what you’re

currently watching

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 4

Before you start

Before installing the Fetch TV App, check that your mobile device is supported and you are

aware of the network and connection requirements.

Note: The Fetch TV App screens used in this guide may look slightly different depending

on which mobile device you are using.

You can use the Fetch TV App on these devices

Device OS Remote Play Free To

Air TV

recordings

Play Movie Box

and Live

Subscription TV

iPhone

iPhone 3GS

iPhone 4

iOS 6.0+ –

iPhone 4S

iPhone 5

iPhone 5C

iPhone 5S

iOS 6.0+

iPod Touch

iPod Touch (4th generation)

iOS 6.0+ –

iPod Touch (5th generation) iOS 6.0+

iPad

iPad 2

iPad (3rd and 4th generation)

iPad Mini

iOS 6.0+

Android

Samsung Galaxy S2 Phone

Samsung Galaxy S3 Phone

Samsung Galaxy S4 Phone

Galaxy Nexus Phone

Nexus S Phone

Xperia Phone

HTC Desire S Phone

HTC Aria Phone

Desire HD Phone

Samsung Galaxy Tab

Dell Streak

Acer Iconia

OS 2.2 < 4.0 –

Samsung Galaxy S2 Phone

Samsung Galaxy S3 Phone

Samsung Galaxy S4 Phone

Galaxy Nexus Phone

Nexus S Phone

Xperia Phone

OS 4.1+

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 5

What you can watch

Play Free to Air TV Recordings

You can play standard definition Free to Air recordings (see page 14) on your mobile or

tablet (recordings for Subscription TV or HD Free to Air may not be played on mobiles and

tablets). There’s a limit of 5 mobiles and tablets on which you can watch Free to Air

recordings. You can play different recordings on different devices at the same time.

Play Movie Box movies

You can watch Movie Box movies if they are included with your Fetch TV subscription.

There’s a limit of 3 registered mobile devices for watching Movie Box (see page 22) and you

can watch on up to 2 mobile devices at a time. However, you are able to switch between

playback devices – limited to 2 switches a month and 10 switches a year (see page 32).

Play Subscription TV channels

There’s also a limit of 3 registered mobile devices for watching subscription TV channels

(see page 24). See above and page 32 for details on switching devices. The following

channels can be played if included with your Fetch TV subscription.

Movie Box

Disney

Disney Junior

Baby TV

MTV

MTV Hits

MTV Classic

Fox Sports News

BBC World News

Fashion TV

Travel Channel

Bloomberg

Euro News

France 24

Al Jazeera

CCTV News

NDTV 24x7

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 6

Recommended network setup

You need to pair your mobile device to your set top box to use some features of the Fetch

TV App.

Setup Use Fetch TV App to…

Mobile device is not paired to set top box • Browse TV Guide

• Browse on demand Movies and TV Shows

• Watch movie trailers / trailer TV channel

Mobile device and set top box are paired but not necessarily on the same network

Same as the above, and

• Watch live Subscription TV and Movie Box on mobile device

• Schedule recordings

• Manage recordings and series tags

• Rent movies

Mobile device and set top box are paired and on the same network

(Probably your home Wi-Fi network)

Same as the above, and

• Watch Standard Definition Free to Air recordings on mobile device

• Change channels on set top box

• Pause/play programs on set top box

• Use on screen remote to control set top box

Fetch TV App Version 1.9 Guide

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Installing the Fetch TV App

Download and install the Fetch TV App from the App Store or Google Play.

Launch the Fetch TV App

1. After installing the Fetch TV App, select the Fetch TV icon on the desktop to launch.

Figure 1: Fetch TV App icon

2. The app loads.

Figure 2: Fetch TV App starting up

3. The first time you launch the app it will display new features and tips to get you

started. Scroll across to see all tips and select Close when done. You can access

these again through the Manage menu.

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 8

Figure 3: Help

4. After launching the Fetch TV App on your mobile device, the home screen loads.

5. To use all the features of the Fetch TV App, you can connect your mobile device to

your Fetch TV set top box through Manage (see Page 9).

Figure 4: Manage

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 9

Connect to your Fetch TV set top box

You can use the Fetch TV App to browse the TV Guide or see which Movies and TV Shows

are available on the service, even if you are not connected to your set top box.

Connect your set top box to your mobile device to use the Fetch TV App to schedule

recordings from the TV Guide and manage them in My Stuff. Also connect to be able to

watch content on your mobile device.

If your mobile device is on the same network as your connected set top box (see Page 6),

you can also drive your set top box through the app – using your mobile device like a remote

control.

You only need to connect once, but if you manually disconnect your mobile device from the

set top box, or uninstall and reinstall the Fetch TV App, you will need to reconnect again to

use all features of the app.

Connection Required

When your set top box and mobile are not connected and you try to rent a movie, record,

manage recordings in My Stuff, or watch content, you will get a message similar to the one

below.

Figure 5: Connection Required pop-up

To connect your mobile device and your Fetch TV set top box

1. Launch Fetch TV on the TV connected to your set top box. Press on your remote

control to bring up the main menu.

2. Go to Manage > Settings > Mobile & Tablet and press

3. Enter your 4 digit Parental PIN.

4. Select Connect and press . Take note of the connection code shown on screen.

The code will expire in 2 minutes.

5. Launch the Fetch TV App on your mobile device. Go to Manage > Set-Top-Box >

Connection.

6. Type in the 6 digit connection code shown on the Mobile & Tablet screen.

7. Finally, read and if you agree to the terms accept the license agreement.

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 10

Direct Connection Required

If your mobile device is on a different network to the Fetch TV set top box, you may get a

message similar to the one below:

Figure 6: Direct connection required pop-up

Ensure your mobile device is connected to the same network as your Fetch TV set top box.

In a direct network connection, network traffic must be directly routable to the set top box

from the device.

Manage connected devices

You can see all mobile devices paired with your set top box.

1. On your set top box, go to Manage > Settings > Mobile & Tablet and press .

2. Then choose the Manage Mobile tab.

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Monday, 2 December 2013 11

Home

After launching the Fetch TV App on your mobile device, the home screen loads.

Figure 7: Featured

Use the menu at the bottom of the screen to navigate the app. Select Featured on the menu

to come back to the home screen.

Figure 8: Menu

Remote Use the on screen remote to control Fetch TV on your connected set top box (see Page 12)

Featured View the Fetch TV App home screen

My Stuff View and manage your recordings, scheduled recordings, series tags, and on demand movie rentals. Watch Standard Definition Free to Air recordings on your device.

Movies Browse on demand movies available on Fetch TV. Watch Movie Box movies on your device.

TV Find out what’s on TV now and browse your local TV guide. Also browse on demand TV shows. Once you’ve connected to your Fetch TV set top box (see Page 9), schedule recordings from the TV guide. Watch live Subscription TV channels on your device.

Manage Connect to your Fetch TV set top box, select your region for the TV Guide, or set your Reminder and Recording start and end time.

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 12

On screen Fetch TV remote

Select to use your mobile device like a remote for controlling your connected set top

box. Select Close to exit from the on screen remote.

Mute

Information Bar

Exit (from screen)

Main Menu / Home

Back (up a level)

Channel Up/Down Volume Up/Down

Directional Arrow Keys

Enter/Select

Function Keys (Add Reminder, Add/Remove channels, All/My Channels)

Record

Message

Closed Caption

Clear

Stop

Rwd, Pause/Play, FF

Keypad (e.g. to type in Search term)

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 13

My Stuff

Once you’ve connected to your Fetch TV set top box (see Page 9), select My Stuff from the

menu to view and manage your recordings, movie rentals, and more.

Home Go back to the Home (Featured)

screen

Figure 9: My Stuff

Search Search for a recording

Recorded TV View all recordings made from the TV

Guide

Scheduled All programs you have set to record will

appear in the Scheduled listing

Series Tags View and manage all series you have

tagged to record

My Movies See all your current movie rentals

Messages Read notifications sent from Fetch TV

Watch on My Mobile Standard Definition Free to Air TV

recordings available to watch on your

mobile device

The My Stuff option on the menu

displays the number of unread

messages from Fetch TV

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 14

Recorded TV

Select My Stuff > Recorded TV to view all recordings made from the TV Guide.

Back Go back to My Stuff.

Figure 10: Recorded TV

5 items > Fetch TV automatically groups

recordings from the same series

together. Select to view all recordings

in the folder.

Program is currently recording

(Series Tag) All programs in the series are tagged

for recording

Recording is protected from being

deleted, if Fetch TV needs to clear

older recordings to make space for new

recordings on your set top box.

Recorded Program Select a recording to view program info

and play it on your connected Fetch TV

box now

Play recordings

You can play recordings on your set top box and connected TV or on your mobile device (if

supported, see Page 4).

Note: You can only play Standard Definition Free to Air TV recordings on your mobile

device – playback of Subscription TV recordings on a mobile device is not available.

1. To play a recording, select the program from Recorded TV.

2. From the recording details, select the Play option.

To play on your set top box and TV, select Play on TV

To play on your mobile device, select Play on my <device>

3. Use the playback controls (see Page 36) and click Done to go back to the Recording

details.

Tip: To see all your Standard Definition Free to Air recordings, select My Stuff > Watch on

My Mobile from the menu (see Page 18).

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 15

Scheduled

Select My Stuff > Scheduled to display all programs you have set to record. Select a

scheduled recording to change the details, such as the recording start and end time.

Figure 11: Scheduled Recordings

Series Tags

Select My Stuff > Series Tags to view and manage all TV series you have tagged to record.

Back Go back to My Stuff.

Figure 12: Series Tags

Edit Change the priority of your series tags

(see Page 16). Programs higher in this

list will take priority if there is a

recording conflict with a program lower

in the list.

Series Tag Select a series tag to view the details

(see Page 16).

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 16

Edit priority of series tags

Programs higher in the Series Tag listing will take priority if there are recording conflicts with

programs lower in the list. The service notifies you if a series tag program could not be

recorded.

1. Select the Edit option, then select the icon to move the series up or down the

list.

2. Select Done to save the priority.

Figure 13: Series Tags edit

Series Tag details

Select a series tag to view the number of recordings on disk, the number of recordings

scheduled in the next 24 hours, and more.

Figure 14: Series Tag details

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 17

My Movies

Select My Stuff > My Movies to view all your current movie rentals. Movie rentals are

available to watch as many times as you want for 48 hours from when you first start

watching them.

Back Go back to the My Stuff screen

Figure 15: My Movies

Movie Select a movie to view the movie info,

and then watch the movie on your set

top box (see Page 20).

Messages

Read notifications sent from Fetch TV.

Back Go back to the My Stuff screen

Figure 16: Messages

Message Select message to read. New

messages are marked with

The My Stuff option on the menu

displays the number of unread

messages from Fetch TV

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 18

Watch on My Mobile

Select My Stuff > Watch on My Mobile to see all Standard Definition Free to Air recordings

available to play back on your mobile device.

Back Go back to the My Stuff screen

Figure 17: Watch on My

Mobile

Watchable Items Select to see all programs you can

watch on your mobile device.

To start playing a recording, simply

select it from the list of Watchable

Items.

FAQs Important information about playing

content on your mobile device

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 19

Movies

Select Movies from the menu to view the on demand movies available on Fetch TV. The

Movie Services available to you will depend on which Fetch TV service you have.

Home Go back to the Home (Featured)

screen

Figure 18: Movies

Search Search for a movie or TV show (see

Page 30)

Movie Rentals Browse latest and catalogue titles

available for rent

Movie Box Browse and watch 30 movies included

in your Fetch TV subscription (may not

apply to your service)

All Movies By Genre Browse movies by genre

All Movies By

Provider

Browse movies by provider

View movie info

Select a movie to get the cast and crew info, Rotten Tomatoes rating, watch the trailer (if

available), and more.

Back Go back to Movies catalogue

Watch Trailer Play movie trailer on mobile device. You can

pause, rewind, and fast forward through the

trailer, and switch between full or wide

screen mode. Tap the screen and select

Done to exit the trailer.

Rent (2 days) Rent movie to play back on set top box

(rental price depends on the movie)

f, t, @, SMS Share movie info on your Facebook profile or

Twitter feed, or by email or text message

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 20

Info Movie information includes:

Standard Definition (SD), High

Definition (HD) or 3D

Synopsis, genre, length,

classification, and consumer advice

Cast and Crew

Rotten Tomatoes rating and reviews

More titles in the genre

More titles by the movie provider

Figure 19: Movie info

Rent a movie

Once you’ve connected to your Fetch TV set top box (see Page 9) you can rent movies

through the Fetch TV App and play them back on your set top box. It’s not possible to watch

movie rentals on your mobile device.

1. View the movie you want to rent and select the Rent option.

2. If the movie is available in different formats, such as HD or 3D, select the format of

the movie you wish to rent.

Figure 20: Formats available for rent

3. Enter your Parental PIN.

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 21

Figure 21: Rent Movie

4. When your purchase is approved, select OK.

Figure 22: Purchase succeeded pop-up

5. Your movie rental is added to the My Movies listing in My Stuff (see Page 17).

6. Select the movie from My Movies to view the movie info.

7. To watch the movie on your set top box, select the Play on TV option.

8. After the movie starts you can pause and resume it, fast forward, and more from the

playback options on your mobile device.

Figure 23: Playback options

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Play Movie Box

Once you’ve connected to your Fetch TV set top box (see Page 9) you can watch Movie Box

titles on your set top box and connected TV or on your mobile device (if supported, see Page

4).

Note: You can watch Movie Box movies on your mobile, tablet, or set top box and TV if

they are included as part of your Fetch TV subscription. Movie Rentals can only be

watched on your set top box and TV.

1. To play a movie, select the movie from Movie Box.

Figure 24: Movie Box play options

2. From the movie details, select the Play option.

To play on your set top box and TV, select Play on TV

To play on your mobile device, select Play on Mobile

3. When playing on your mobile device, Fetch TV may need to register your device for

playback (see Page 32).

4. Use the playback controls (see Page 36) and click Done to go back to the movie

details.

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 23

TV

Select TV from the menu to see what’s on now, or browse the TV guide and on demand TV

shows available on Fetch TV.

Home Go back to the Home (Featured) screen.

Figure 25: TV

Search Search for a program in TV (see Page 30).

Watch Live Once you’ve connected to your Fetch TV set

top box (see Page 9) watch live Subscription

TV channels on your mobile device.

Watch on TV Once you’ve connected to your set top box,

see what’s playing on TV now and switch

channels on your Fetch TV set top box.

TV Guide Browse your local TV guide for the next 7

days.

TV Shows Browse on demand TV shows available on

Fetch TV.

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 24

Watch Live

Watch selected live Subscription TV channels (see page 6) on your mobile device now (if

supported, see Page 4). Select TV from the menu and choose Watch Live.

Note: If you don’t see channels, you may need to upgrade your subscription. On your set

top box go to Menu > Manage > Subscriptions, and follow the on-screen prompts.

Back Go back to the TV menu

Figure 26: Watch Live

Channel Select a channel to start watching.

Not all live Subscription TV channels

are available for viewing on mobile

devices.

When playing on your mobile device,

Fetch TV needs to register your device

for playback. For more information, see

Page 32.

Watch on TV

See what’s on Fetch TV now. Select TV from the menu, then select Watch on TV. You can

use the Fetch TV App like a remote control to select and switch channels on your Fetch TV

set top box.

Back Go back to the TV screen

Figure 27: Watch on TV

Select the channel to play it now on

your connected Fetch TV set top box

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 25

TV Guide

See what’s on Fetch TV for the next 7 days. Select TV from the menu, then select TV

Guide.

Back Go back to the channel listing

Figure 28: TV Guide

TV channel

< Today > See what’s on TV up to 7 days ahead.

Select the arrows to move across day

by day. Select Today to bring up a list

of days for which you can see the

schedule.

Program Select a program to view the program

info, record the program, or set a

reminder.

View program info

Select a program from the TV Guide to read the synopsis, record, or set reminder. If you’ve

connected your set top box you can also watch it on TV now.

Back Go back to the TV Guide

Figure 29: Program info

Record Record program (see Page 26). Also allows

you to add time to the start/end of your

recording and set a Series Tag (if available

for the show).

Play on TV Watch the program now on your Fetch TV

set top

Reminder Set Add a reminder on the program to alert you

when it is going to start

f, t, @, SMS Share program info on your Facebook profile

or Twitter feed, or by email or text message

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 26

Set up Recordings and Series Tag recordings

1. To record current and future programs via the TV Guide find and select the channel

and program you want to record.

2. Select the Record option.

Figure 30: Program info: Record

3. Change the recording details if needed.

4. To record all episodes in the series (if available), set Series Tag to ON.

5. Select Save. Your recording will be saved in My Stuff (see Page 13).

Recording details

Cancel Cancel changes made to the recording

details.

Figure 31: Record

Save Save changes made to the recording

details.

Record Single

Episode

Set Record to ON to record program.

Recordings

start/end time

Lets you add extra time (in five minute

increments) to the start and end of your

recorded programs, select the time

increment you’d like to add, e.g. + 5

min. The recording start and end times

will change based on your selection.

Record all episodes Set Series Tag to ON to record all

episodes of the program (if available).

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 27

Recording start/end

time all

Lets you add extra time (described

above) to the start and end of all

recordings in the series

Storage Setting Select an option to store series tag

recordings on your Fetch TV set top

box

1/2/5 Episodes – only keeps

the selected number of

episodes on the set top box (1,

2, or 5)

All (Managed) – records all

episodes and automatically

deletes older recordings when

space is needed on the set top

box for new recordings

All (Protected) – records all

episodes and protects the

recordings from being deleted

automatically

Set Reminders

You can set a reminder to alert you when your favourite programs are about to start. The

default reminder time is 15 minutes and can be changed in the Manage menu.

1. In the TV Guide, select the program you want a reminder for.

2. Select the Reminder Set option.

Figure 32: Program info: Reminder Set

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Monday, 2 December 2013 28

3. Select OK to set the reminder. Remember, you can change the reminder time from

the Manage menu (see Page 30).

Figure 33: Set Reminder pop-up

4. When the program is about to start you will get a reminder pop up. Select Watch

Now to switch to that program on your set top box.

Figure 34: Reminder pop-up

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Monday, 2 December 2013 29

TV Shows

Select TV Shows from the TV menu to view the on demand shows available on Fetch TV.

Figure 35: TV Shows

To watch a show on your set top box

Once you’ve connected to your Fetch TV set top box (see Page 9) you can select TV shows

through the Fetch TV App and play them on your set top box if they are included as part of

your subscription. It is not currently possible to watch TV shows On Demand on your mobile

device.

1. From the TV Shows menu, select a library to see all shows in the library.

2. Choose a show and scroll down to the Episodes to select an episode you’d like to

watch.

3. To watch the episode on your Fetch TV box now, select the Play on TV option.

4. If you have already downloaded the show, it will start playing immediately.

5. If you have not downloaded the show yet, it will start downloading to your set top box

and display a pop-up. Select Notify Me if you want to be alerted when it’s ready to

play, or Play When Ready to start watching the show as soon as it’s ready.

Figure 36: TV Show loading

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Search TV Guide, My Stuff, and more

Use the search box at the top of the Fetch TV App screen to find a movie or TV show on

Fetch TV.

1. Select the search box and type the title, or a word from the title, of the program you

are looking for.

2. Select Search to start the search.

Figure 37: Search

3. If you are in Movies, only movies will be displayed in the search results. If you are in

My Stuff, only recordings will be listed. Select a title from the search results to load

the program info.

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Manage

Select Manage from the menu to connect to your Fetch TV set top box and access the

features of your Fetch TV service on your mobile device.

Home Go back to the Home (Featured)

screen

Figure 38: Manage – not

connected

Figure 39: Manage - connected

Connection Select to pair to your Fetch TV set

top box (see Page 9). Once paired,

select again if you ever need to

disconnect your set top box.

Version The version number of the Fetch

TV App

Help Read tips on using the Fetch TV

App

Region Select your region for the TV Guide

if you have not connected to your

set top box. Once connected, the

region is set to the area assigned

to your set top box.

Facebook Lets you log in to your Facebook

account to share movie or program

info

Reminder Once you have connected to your

set top box (see Page 9), you can

change the default reminder time of

15 minutes

Rec. extra time

before/after

View the default lead and lag times

from your set top box User

Settings. While you cannot edit this

setting through the remote app,

you can set recording time when

you schedule a recording (see

Page 26).

Fetch TV App Version 1.9 Guide

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Playing content on your mobile or tablet

You can watch selected channels, movies and recordings on your mobile or tablet in the

comfort of your own home or on the go (see Page 4).

FAQs for playing Subscription TV and Movie Box

This section explores messages given by the app when playing Movie Box (see Page 22)

and live Subscription TV channels (see Page 24) on mobiles and tablets.

How many playback devices are allowed?

A playback device is any paired mobile or tablet on which you can play Fetch TV content.

There’s a limit of 5 devices that can be paired to the set top box to watch Standard Definition

Free to Air Recordings.

However, you can only have up to 3 registered playback devices at any time for watching

live Subscription TV channels and Movie Box.

Fetch TV will register your mobile or tablet the first time you play Subscription TV or Movie

Box on it. You can then register 2 more mobiles or tablets to have a total of 3 playback

devices for this type of content.

Figure 40: Registering a device for playback of Movie Box

Switching playback devices

You can switch playback devices if you already have 3 playback devices registered and

need to add a new device. If you try to watch Subscription TV or Movie Box on the

unregistered mobile or tablet, the app will prompt you to switch out an existing device. There

is a limit of 2 switches per calendar month and 10 switches per calendar year.

Fetch TV App Version 1.9 Guide

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Figure 41: Playback Unavailable (maximum number of registered devices)

If you Cancel the warning, you won’t be able to watch Movie Box movie or

Subscription TV on this new mobile or tablet. However, you can still watch on your

set top box and TV, or on one of your other registered playback devices, and you can

always watch Standard Definition Free to Air recordings on any paired mobile or

tablet.

If you choose to Switch Out, you may then choose the device to switch out, and will

then need to enter your Parental PIN to proceed.

Figure 42: Choose mobile or tablet

Figure 43: Enter Parental PIN

Once your new mobile or tablet is registered, the content will start playing. If your device

cannot be registered at this point, the app will inform you.

Fetch TV App Version 1.9 Guide

Monday, 2 December 2013 34

What happens if you reach the switch out limit?

If you’ve already switched playback devices twice this month or 10 times this year, the app

will inform you.

Figure 44: Playback unavailable this month or year

You can still watch on your set top box and TV, or watch Standard Definition Free to Air

recordings on your paired mobile or tablet.

Can I play content on more than one mobile device at the same time?

Yes. You can watch Movie Box or Subscription TV on up to 2 of your playback devices at the

same time. If you try to play Movie Box or Subscription TV while your other 2 playback

devices are currently playing this type of content, the app will prompt you to stop playback

on one of the other devices.

Figure 45: Playback device limit message

If you choose to stop playback, the content will start playing on the new device. The device

which was bumped will show a message.

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Monday, 2 December 2013 35

Figure 46: Playback interrupted message

Note: There’s no limit to the number of paired mobiles or tablets on which you can watch

your Standard Definition Free to Air recordings at the same time.

Is playing Fetch TV content on my mobile device unmetered?

Playing Subscription TV or Movie Box content to your mobile device is unmetered provided

your mobile device is connected to your Fetch TV service provider’s broadband network.

You’ll get a warning if you try to play content while your mobile device is connected to a

mobile network (such as 3G).

Figure 47: Playback metering warning

Playback limited to Wi-Fi connection

Some content on the Fetch TV App can only be played over a broadband network (i.e. is not

playable over a mobile network such as 3G). You’ll need to turn on Wi-Fi on your mobile

device and choose your Fetch TV service provider’s broadband network connection to play

the content.

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Monday, 2 December 2013 36

Figure 48: Playback limited to Wi-Fi message

Playing content

While playing a recording (see Page 14), movie (see Page 22) or live TV (see Page 24) on

your mobile device, you can control playback.

Done Stops playback and returns to the program

detail screen

Figure 49: Playing content

Play/Pause Tap or to play, pause or resume

playback

Skip to a

Point

Drag the playhead along the scrubber bar.

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