Christopher Fernandez 18353 Hall Drive Mt. Vernon, Ohio 43050 614-769-4710 OBJECTIVE Experienced IT Technician seeking to leverage background in Active Directory, Microsoft Exchange, help desk and customer service in an IT position with potential for learning and growth. Extremely motivated for career change goal and eager to contribute to a company's IT division. SKILLS Active Directory Microsoft Exchange 2010 Microsoft Office 2003, 2007, 2010, 2013 Technical Support Remote Support IT Management Customer Service Online Ticketing System Inventory Management Time Management Leadership Forecasting Retail Team Building Sales Management EXPERIENCE TEKsystems 03/2015 – Present Help Desk Contractor at The Ohio State University Medical Center Provide Support for: +First Tier support and routing of tickets to appropriate specialty teams +Windows 10, Windows 8.x, 7, Vista, XP, MacOS +Office 2013, 2010, 2007 +Proprietary Medical Center Applications on desktop and mobile devices + Remote Support - PCanywhere - LogMeIn Rescue +Exchange Server 2010 Management +Active Directory 2008 Profile Management

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Christopher Fernandez18353 Hall Drive Mt. Vernon, Ohio 43050

614-769-4710

OBJECTIVEExperienced IT Technician seeking to leverage background in Active Directory, Microsoft Exchange, help desk and customer service in an IT position with potential for learning and growth. Extremely motivated for career change goal and eager to contribute to a company's IT division.

SKILLS Active Directory Microsoft Exchange

2010 Microsoft Office 2003,

2007, 2010, 2013 Technical Support

Remote Support IT Management Customer Service Online Ticketing System Inventory Management Time Management

Leadership Forecasting Retail Team Building Sales Management

EXPERIENCETEKsystems 03/2015 – PresentHelp Desk Contractor at The Ohio State University Medical CenterProvide Support for:

+First Tier support and routing of tickets to appropriate specialty teams+Windows 10, Windows 8.x, 7, Vista, XP, MacOS+Office 2013, 2010, 2007+Proprietary Medical Center Applications on desktop and mobile devices+ Remote Support

- PCanywhere- LogMeIn Rescue

+Exchange Server 2010 Management+Active Directory 2008 Profile Management+Outside Vendor access monitoring

TS24 11 / 2013 – 12/2014 Technical Support CoachProvide Support for:

+Windows 8.x, 7, Vista, XP+Office 2013, 2010, 2007, 2003+Virus Removal+Hardware Maintenance and Support

- Phones, Tablets, Desktops/Laptops+ Remote Support

- GoToMeeting+24/7 Emergency Tech Support+Exchange Server 2010 Management+Active Directory 2008 Profile Management

Tasked with Tech Purchasing and Inventory ManagementOn Demand Tech Support for guests and presentations in corporate meeting rooms

Lanning's Foods 02 / 2013 - 11 / 2013 Meat CutterProvided Excellent Customer ServiceRepresented the company by cooking at distributor food showsPart-Time Delivery Driver

Speedway SuperAmerica LLC 02 / 2012 - 09 / 2012 Co-ManagerTrain/Discipline EmployeesMoney/Safe HandlingInventory Management

Lannings Foods 09 / 2010 - 02 / 2012 Assistant ManagerEmployee TrainingMoney/Safe HandlingProvided Excellent Customer service at the Register and in Wholesale

EDUCATION