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February 11, 2004
Colonel Mark BarnetteArmy Enterprise InfostructureU.S. Army CIO/G-6
Microsoft Enterprise License Agreement
Adelia WardlePEO EISArmy Small Computer Program (ASCP)
2
Microsoft Enterprise License Agreement (MS ELA)
• Background and Benefits
• Implementation Status
• Policies
• Products and Process
• “Army Gold Master” (AGM) Software
• Microsoft Premier Support-1 (MPS-1)
• Proposed Home Use Program
• Working Issues
Agenda
Background and Benefits
4
Background
• Consolidation of Army Microsoft licenses (not a mandate for exclusive use)
• Awarded 30 May 2003 to Softmart Government Services
• $78M annual agreement with one base year, five option years
• The agreement applies to– Entire Army (active, Reserve, ARNG),
government contractors, Corps of Engineers – Army organizations contractually obligated
under an existing contract will comply when contract expires, e.g. Medical Command
• Savings and avoidance to Army ~$100M• Supports operational and security imperatives
5
Background
• Covers 541,538 potential licensees in three Army-defined categories: – Category 1: Enhanced Desktop (Wins XP,
Office XP, and Client Access Licenses (CALs), FrontPage, Upgrades to Win Operating System)
– Category 2: Enterprise Servers (System Management Server CAL, Exchange Server CAL, Sharepoint Portal Server CAL, and Terminal Services CAL)
– Category 3: Enterprise Applications (SQL, Exchange, and Windows OS)
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Benefits to the Army
• Supports the Army - provides a consistent, predictable, secure, and cost efficient operating environment:– Operational deployments anywhere, anytime (server
download)– Enables Windows NT 4.0 replacement – Provides means to Active Directory migration– Lowers Total Cost of Ownership (TCO)– Improves security environment – Enabler for server consolidation– Simplified license tracking – Simplified budgetary planning– Price protection for six years
Improves the command, control, cost and defense of the Army’s Enterprise Infostructure network environment!
Implementation Status
Implementation Status
• NETCOM Implementation Plan• Microsoft Enterprise License Agreement policy
– Joint signatory CIO/G-6 and ASA(ALT) (pending release)
– Win95/98/Me operating system migration (G-3 directive)
• Ordering process:– Army Small Computer Program
https://ascp.monmouth.army.mil/scp/index.jsp– Category 1, 2. 3: IMO initiates with differing levels of review
(DOIM, Functional/MACOM CIO, or NETCOM)
DOIM/RCIO/FCIOReview/Approve
IMO Request
NETCOM Review/Approve
DOIM IssuesSoftware ‘Gold Disk’
Policies
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• CIO/G6 freezes all purchases of MS products for Army – 6 June 2003
• DFARS, Part 208– Policy and Procedures for acquisition of
commercial software and software maintenance
• Army CIO memo dated 2 Dec 02– Named ASCP as the Army’s “Go To” Office for
Enterprise Software Agreement (ESA) purchases
Policies
Products and Process
12
• ELA cost for bundled desktop is $151.00• Recognition of:
– Funding not typically programmed in this area– End of year nature of funding– Implications to program baselines and
accounting• Upgrade to Operating System (OS)• Office Professional (Word, Excel, PowerPoint,
Access and Outlook)• MS Publisher• Visio Viewer• Client Access License (Windows, Exchange, SMS,
SPS, Terminal Services)
Desktop Products (Category 1)
13
• No Funding Required ($0)– Project Pro– Visio Pro
• Funding Required ($$)– FrontPage– MapPoint– Data Analyzer
• All products include upgrades for six years
Functional Business Software (Category 2)
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• Exchange Server – MACOM funding withdrawn from $735/year– SQL Server Enterprise Edition – no funding required– SQL Server Standard – no funding required– Windows Server Enterprise – no funding required– Windows Server Standard – no funding required
• Funding Required ($$)– SQL Server Developer Edition– Windows Server Web License– MSDN Enterprise Win3– Application Center– BizTalk Server Enterprise– BizTalk Server Developer License– BizTalk Server Standard– Commerce Server Developer– Commerce Server Standard– ISA Server License
• All products include upgrades for six years
Enterprise Server Software (Category 3)
– Commerce Server Enterprise– Content Management Server Enterprise– Host Integration Server– ISA Server Enterprise Edition– MOM Application Management Pack– MOM Operations Manager Base License– Services for Unix– Sharepoint Portal Server– Systems Management Server
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Order Request Process
Fill in userrequest
information.
PEO Fielding orNon Fielding
Select MACOMType in SubcommandSelect Installation
Select PEO
Review Order andClick Submit for
Approval
No
Yes
Category 1 or 2No Charge
Category 2Chargeable
Category 3chargeable/no charge
Customer EntersQuantity by CLIN
EnterJustification
Add Server - MakeModel, Type,
Status, #Processors and
Quantity
Enter MIPRNumber
Enter Credit CardInformation
Category 3Chargeable
Category 3Not Chargeable
Are you payingby MIPR or Credit
Card
AKO Login/Registration
Approval ProcessCertificate Issued to
User
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Microsoft Approval Flow
OrderReceived
by Softmart
E-mail sent toDOIM
DOIM reviewsthe order
E-mail sent to therequestor
rejecting theorder with the
reason
Order Rejected
E-mail sent toRCIO
RCIO reviewsthe order
Category 2 and 3Approved
E-mail sent toITEC 4
ITEC 4 reviewsthe order andapproves the
MIPR
E-mail sent toNETCOM
NETCOM reviewsthe order
Certificate Issuedto the requestor
Category 3with MIPRApproved
Category 3Approved
Approved
Category 1 Approved
Category 3 chargeableNo MIPR Approved
Category 2 no chargeApproved
Order RejectedOrder RejectedOrder Rejected
Category 2 chargeableNo MIPR Approved
Category 2Chargeable MIPR
Approved
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Approval Process
Licenses Issued Upon Validated Status By All Necessary Approvers
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Summary of Total Orders
Category Softmart Interim Total Licenses1 67,887 163,128 231,0152 11,613 7,497 19,1103 7,265 9,805 17,070
Totals 86,765 180,430 267,195
67,887 163,128
11,613 7,497
7,265 9,805
0% 20% 40% 60% 80% 100%
1
2
3C
ateg
ory
Softmart
Interim
“Army Gold Master” (AGM) Software
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“Army Gold Master” (AGM)Software
• Standard software load for desktops and servers• Provided twice per year (projected)• Status:
– 9 Jan 04 CONUS with 231 AGM CD-sets shipped– 11 Jan 04 OCONUS with 89 AGM CD-sets shipped
• Desktop/Notebook Operating System– Microsoft Windows XP Professional Operating System Build 2600– Microsoft Office XP Professional– Adobe Acrobat Reader v 6.0– FormFlow v 2.24.1– Symantec AntiVirus Corporate Edition v 8.0.1– ActivCard Gold for Common Access Card (CAC) v 2.2– Microsoft VISIO Viewer 2002 v 10.0.3119.0– Internet Explorer Suite v 6.0
• Enterprise Server– Microsoft Windows 2000 Domain Controller– Microsoft Windows 2000 Member Server– Microsoft Windows 2003 Domain Controller– Microsoft Windows 2003 Member Server
MICROSOFT PREMIER SUPPORT-1(MPS-1)
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• Open to DoD and the Office of the President• ID/IQ contract direct with MS• Premier Support bundle includes:
– Technical Account Manager (TAM)– Alliance Support Team (AST)– Reactive incidents– Named contacts– Group web IDs
Microsoft Premier Support-1(MPS-1)
23
• Group service desk IDs• 12-month subscription to TECHNET• MSDN Universal subscriptions• TAM on-site visits• Some bundles include Proactive Credits• Includes Premier and Alliance Support
Add-on Services
Microsoft Premier Support-1(MPS-1)
Proposed Home Use Program
“Pre-decisional – Not Implemented”
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Description of Home Use Program
• Benefit made available on any Enterprise Agreement completed with Microsoft (industry or government)
• Telecommuting covered under Army ELA• Provides ‘employee’ access and use to office software
products:– Microsoft Office Professional: Access, Excel, Word,
PowerPoint– Microsoft Office FrontPage®, Microsoft Office
InfoPath™– Microsoft Office, Microsoft Office OneNote™– Microsoft Office Project Standard– Microsoft Office Publisher, Microsoft Office Visio®
• Nominal fee to Microsoft for administration• Working implementing plan at CIO/G-6 level
“Pre-decisional – Not Implemented”
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Home Use Program Restrictions/Prerequisites
• All software included must have Software Assurance coverage
• Software is no longer eligible for HUP when this coverage expires or is terminated
• Number of Home Use Rights licenses is limited to the number of licenses purchased under the SA coverage
• To be eligible, the employee must be a current user of a licensed copy of the software at work
• The employee must posses a valid AKO e-mail account
“Pre-decisional – Not Implemented”
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Home Use Program Restrictions/Prerequisites
• Each employee e-mail address and credit card is limited to one order of a product
• If the employee’s tenure with DA ends, their eligibility for the program ends immediately
• Employee can only install one version of the product at any point in time
• Technical support is limited to one support incident for setup and installation per product
• This program is for optional home use and is not the mechanism to gain software for authorized work at home
“Pre-decisional – Not Implemented”
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Home Use Program Critical Issues
• Work versus personal use• Limited to 494,767 licenses for MS Office
under the ELA• Eligibility tied to desktop use – shared
desktops present a problem• De-conflicting other policies, regulations,
etc… to maximize benefit while mitigating risks, e.g., security, remote access email, DOIM support, IA/anti-virus, etc…
Must work through legal and ethic issues before implementing Army-wide
“Pre-decisional – Not Implemented”
Challenges
30
Challenges
• Eliminating software leakage, i.e., ‘double-
spending’– $2.7M spent on software covered under
the agreement• Structuring of Home Use Program• Acquisition community, e.g., software
blocking, weapons system funding, etc...• Education and awareness
31
Leakage Reports
Category Total Price per Category1 $1,871,334.462 $313,459.483 $522,866.40
Total $2,707,660.35
$0.00
$200,000.00
$400,000.00
$600,000.00
$800,000.00
$1,000,000.00
$1,200,000.00
$1,400,000.00
$1,600,000.00
$1,800,000.00
$2,000,000.00
1 2 3$0.00
$200,000.00
$400,000.00
$600,000.00
$800,000.00
$1,000,000.00
$1,200,000.00
$1,400,000.00
Jun-03 Jul-03 Aug-03 Sep-03
Month Total_Price_OrderJune-03 $103,465.38July-03 $1,229,678.07
August-03 $426,129.92September-03 $948,386.97
Total $2,707,660.35
Questions or Comments?Colonel Mark Barnette/CIO-G6
Ms. Adelia (Dee) Wardle/APM [email protected]
732.427.6793
Back-up Slides
34
Microsoft ELA Ordering Process
• Login to ASCP IT e-mart via AKO (e-commerce) or directly to ASCP IT e-mart then login via AKO mail account to Microsoft Enterprise License Request and complete ordering information
• Softmart (Army MS Vendor) processes form and approval
• Approvals are completed electronically by cross referencing user data with the Authorized Distribution List (ADL) comprised of DOIMs, RCIO’s, COINs and PEOs (for fieldings)
• NETCOM is final approval authority for category 3 • ITEC4 approves products requiring customer
funding• Softmart provides License Certificate Number via
email to the requester
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Base Requirements When Ordering Hardware
• PCs or Laptops: Purchase the Operating System only
• Servers: Do not purchase any Microsoft Software (including the O/S)
• Hardware Vendors can perform software loads (some may charge a fee)
• Complete any existing obligations on previous enterprise agreements, prior to migrating to this MS vehicle
