FAQ - Orn 4G LTE Service_20140812

8/17/2019 FAQ - Orn 4G LTE Service_20140812

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Frequently Asked Questions - 4G LTE service

Marketing & Sales Division

01 August 2014


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ontents

! "ntroduction

# Frequently Asked Questions $ 4G LTE Service

% onclusion


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! "ntroduction

• 4G LTE is a new service

• FAQs developed for efficient response to 4G LTE customer queriesupon commercial launc

• !ased on support to current 4G LTE trial service users " otercommon 4G LTE FAQs


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# Frequently Asked Questions - 4G LTE service

! '(at is 4G LTE)

4G LTE is te Fourt Generation Long Term Evolution of data tecnolog# for mo$ile networ%development& 't provides users wit muc faster data speeds compared to (G&

# '(at are t(e antici*ated s*eeds o+ 4G LTE)

)ata speeds will increase significantl# compared to (G * + times faster tan e,isting (G

networ%&

•

Average networ%-to-device speeds. or downloads. will range from 10 to 100 /$ps&• Average device-to-networ% speeds. or uploads. will range from 10 to 100 /$ps&

• Average networ%-to-device one-wa# latenc# $elow +0ms is e,pected. delivering mo$ile

$road$and responsiveness equivalent to wire-line connections&

Tis increased networ% performance ena$les access to data-intensive applications. sucas ig-resolution multimedia and video colla$oration. made availa$le in a wireless mo$ile

environment&


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% ,o can " .e assured t(at " ill en/oy ty*ical s*eed range (en " sign u* +or

4G LTE)

'ts a t#pical range of download speeds tat #ou can e,perience 30 of te time. over a 24-

our period at various locations wit 4G LTE coverage& Te speed range ma# var# $etween

users and is su$5ect to device used. ardware and software limitation. 4G networ%

coverage6traffic. distance $etween user and $ase station. nature of $uilt-up area. source of

we$site and oter e,ternal factors&

4 ,o can " get t(e 4G LTE service)7ou can get te 4G LTE service $# purcasing a 4G LTE device and data $undle from an# of our retail partners wo include Airtel. A,iom. !89. '8:A. Liquid Telecom. ;ew Artel. /T;" Tigo&

0 Are you giving any arranty on t(e devices)

7es& To our retail partners. we will provide 2 swap of purcased units in case of fault# unitfor a period of one 1 #ear& wanda. once tis is in effect. onl# 1 #ear warrant# and free repair will $e provided forAlcatel devices&


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1 '(at is t(e di++erence .eteen nor2al S"M & 3S"M)

a ;ormal 8'/ supports 2G " (G ;etwor%. $ut ?8'/ 8upports 2G. (G. 4G ;etwor%s as well

as @AA Applications&

$ /emor# of normal 8'/ is B4C! wereas memor# of ?8'/ is 123C!

'(at care s(ould .e taken in (andling t(e S"M card)


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5 an " use 2y 4G S"M card in a 4G LTE device +ro2 anot(er *rovider)

;o& Te 4G 8'/ is loc%ed to devices from #our current provider&

6 ,o secure is 4G LTE)

LTE provides enanced securit# on multiple levels witD

• 8e c u re s tora g e - Te LTE 8'/ card stores te user=s credentials and secure data needed

to

access networ% services. including data and applications&• /utu a l a ut e nt ica tio n - 'n an LTE networ%. te networ% autenticates te user identit# and

te user equipment autenticates te networ% credentials& /utual autentication is

necessar# to protect against attac%s. including tose from rogue $ase stations&

• > oo t % e # l e ng t - Longer $it %e#s. suc as 123 $its used $# LTE. dou$le te %e#=s

strengt

and require a greater effort to $rea% troug te securit# algoritm&• 'n teg ri t# p ro te c tio n - 'ntegrit# protection verifies tat te signalling as not $een modified

over te radio-access interface and tat te origin of signalling data is accurate&

• Airlin % e nc r #p tio n - 'n te 4G LTE networ%. tree encr#ption options are used $etween te

networ% and te user equipment $efore communications ta%e place&


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!7 '(at8s t(e di++erence .eteen %G and 4G)

'n a word - speed& 4G provides speeds up to five times faster tan te current average

speed

on te (G networ%&

4G is a data-onl# networ%& Tat means tat wen #ou ma%e or receive a call. #our service

needs to drop from 4G onto eiter te (G or 2G networ%s& en #ou ma%e or receive a call.

#oull notice te 4G or LTE s#m$ol on #our screen will switc to a (G s#m$ol& en #ou

finis #our call. #our service will tr# to reconnect $ac% onto 4G&

!! '(y is 2y *(one s(oing %G (en " a2 it(in 4G coverage)

9urrent 4G smartpones or devices onl# initiate cange from (G to 4G during idling stage& 'f#ou are currentl# streaming video via (G networ%. #ou will automaticall# $e switced to 4Gwen #ou ave finised #our video session&

!# "s t(ere suc( a t(ing as 0G9 and s(ould " ait +or it)4G was onl# officiall# ratified in )ecem$er 2010. so were quite a few #ears awa# from +G

actuall# appening&


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!% '(y a2 " not a.le to connect to t(e "nternet :4G LTE;)

a 7ou are using te service in an area tat is not witin our networ% coverage&Te 4G LTE coverage is currentl# onl# in Cigali

a Te site to wic #ou are connected is currentl# down&

a 7our device or some configurations on #our device ave $een reset& To fi, tis. follow te

guidelines of canging password and i-Fi name688') for Alcatel 7300 slides 1BH20.

Fran%lin mo$ile router slides 21H24 "


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# Frequently Asked Questions - 4G LTE service :cont8d;

!4 '(y is 2y device not connecting to t(e "nternet yet it s(os t(at it (asnetork)

• e ave an issue wit our international lin%&

• e ave e,perienced a power issue at one of our sites tat connects #ou witin#our location&

• 7our device migt ave $een reset& To fi, tis. follow te guidelines of canging

password and i-Fi name688') for Alcatel 7300 slides 1BH20. Fran%lin mo$ile

router

slides 21H24 "


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mo$ile router M 10m. Alcatel 7300 M 1+m in an open space&


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!1 '(at is t(e "< +or 2y 4G LTE device)

outer= 9an serve up to a ma,imum of 10 users6devices

• Alcatel ?577= 9an serve up to a ma,imum of 10 users6devices


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!5 '(y can8t ot(er *eo*le close to 2e connect to t(e 4G LTE 'i-Fi)

• 7our device is protected $# a password and is not accessi$le to oters&• Te# migt $e using devices tat are not i-Fi ena$led and tus cannot access i-Fi&

• Te supported num$er of users on #our device migt ave $een e,ceededD


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#7 an " sitc( sea2lessly .eteen 4G LTE and %G netorks it( 2y 4G device)

7es& 7our 4G LTE devices are $ac%ward-compati$le. so it is possi$le to switc $etween4G LTE and (G networ%s wit no pro$lem&


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#% ,o can " to* u* 2y 4G LTE .undle)

24& :urcase a scratc card

2+& 8cratc off silver panel to reveal :'; ;um$er&

2B& pen www&4glte&r w to view interface

2O& Enter #our /8'8); ;um$er

23& Enter #our :'; ;um$er and clic% top-up $utton

#4 ,o can " c(eck 2y 4G LTE .undle .alance)

1& pen ww w &4 g l te &r w

2& Enter #our /8'8); num$er in te !alance cec% $o,

(& 9lic% on searc

http://www.4glte.rw/http://www.4glte.rw/http://www.4glte.rw/http://www.4glte.rw/http://www.4glte.rw/


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#0 '(at are t(e s*eci+ications +or a device t(at is co2*ati.le it( your 4G LTE)

• i-Fi ena$led

• 8upport F)) duple, mode. 300 /


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,o to c(ange Alcatel ?577 *assord and 'i-Fi Ba2eC SS"D

Bote=

Te Alcatel onetouc is made up ofI

76

1

5

2 4

1& A $atter#

2& ?8! ca$le

(& A carger plug used in direct A9

4& And an Alcatel carger sit

+& A $eind cover

B& :ower $utton ; " FFO& :8 $utton iFi :rotected 8etup

3


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,o to c(ange Alcatel ?577 *assord and 'i-Fi Ba2eC SS"D :cont8d;

Ste*s taken=

1& 9onnect te device using te ?8! ca$le to #our computer

2& pen te $rowser on #ou computer. and $rowse tis ': code !6#!15!7!

(& Te page $elow will open Screens(ot !. ten clic% on Settings4& Tis page will open Screens(ot # after clic%ing on 8ettings. ten enterI ?ser ;ameD ad2in. :asswordD ad2in and clic% @

:Screens(ot !; :Screens(ot #;

!6#!15!7! ad2in

ad2in

Settings

D@


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,o to c(ange Alcatel ?577 *assord and 'i-Fi Ba2eC SS"D :cont8d;

+& Tis page will open Screens(ot %. after clic%ing C

B& Ten clic% on Settings Screens(ot %.

O& clic% on 'i-Fi Screens(ot 41

:Screens(ot %; :Screens(ot 4;

Settings 'i-Fi


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3& Te page $elow will open Screens(ot 0 after clic%ing on GiFi

J& Ten on Screens(ot 1 #ou can cange te 88') 4G LTE .y o>n to an# of #ou coice 4G LTE .y MBC"S<

10& 9lic% on S(o


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11& Te page $elow Screens(ot will open. ten clic% D@

12& 7ou will ave finised te wole process of canging te password688')

1(& en te wole process is finised. te page returns to te starting page Screens(ot 5 and connect automaticall# wit

te new specifications

:Screens(ot ; :Screens(ot 5;

@


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,o to c(ange Franklin 2o.ile router *assord and 'i-Fi na2eCSS"D

Bote=

Te Fran%lin router is made up ofD

1& A $eind cover

2& A $atter#

(& A ?8! ca$le

4& ?8! adapter

+& >outer

5

1 4

32

, t ( g F kli .il t d d 'i Fi CSS"D : t8d;


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,o to c(ange Franklin 2o.ile router *assord and 'i-Fi na2eCSS"D :cont8d;

Ste*s taken=

1& 8witc on te fran%lin mo$ile router and connect it to #our computer using its ?8! ca$le&

2& pen #our $rowser Screens(ot !. and $rowse tis "< !6#!15!7! and te page $elow will appear

(& Enter te Administrator :assword. wic is ad2in and lick @

4& Ten clic% te $utton Screens(ot # in front of General )evice " ;etwor% 'nformation :(ere you see t(e *ointer; to see device

information M no action needed

Screens(ot ! Screens(ot #

@

ad2in

!6#&!15&!7&!


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+& 'f need $e. #ou can cange te 88') in Screens(ot % M iFi. press i-Fi :rofiles :(ere you see t(e *ointer; and from 4G LTE $#

o>n J4 to 4G LTE $# /;L6'8:

B& !# default tere is alwa#s a password. for e,ampleI lteorn ten delete te previous password and insert #our own co2*any!#%

eigt digits

O& :ress save to ena$le password registration3& 9lic% ?es in Screens(ot 4 to confirm

Screens(ot % Screens(ot 4

4G LTE .y MBC"S<

co2*any!#%

Save

?es


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J& Tis will cause te device to >e$oot Screens(ot 0& /eanwile te )evice is >e$ooting. te information $elow in 8creensot + is

displa#edI

10& 't will automaticall# connect after te wole process to i-Fi 'nternet&

Screens(ot 01


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,o to c(ange t(e ,uaei 2o.ile router *assord and 'i-Fi na2eCSS"D

Bote=

Te outer is made up ofD

1& !atter#

2& ?8! 9a$le

(& Te $eind cover

2 3

1

,o to c(ange t(e ,uaei 2o.ile router *assord and 'i-Fi na2eCSS"D :cont8d;


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,o to c(ange t(e ,uaei 2o.ile router *assord and 'i Fi na2eCSS"D :cont d;

Steps taken:1& 9onnect to te router using a ?8! ca$le to #our computer. enter P !6#!155! in te $rowser and #ou $rowse Screens(ot !1I

2& :ress on te connection settings.

(& Ten enter in Screens(ot #1I

- Ad2in

- Ad2in4& Ten press login

(Screenshot 1)

!6#!155!connection settings

ad2in

ad2in

login

(Screenshot 2)

,o to c(ange t(e ,uaei 2o.ile router *assord and 'i-Fi na2eCSS"D :cont8d;


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,o to c(ange t(e ,uaei 2o.ile router *assord and 'i Fi na2eCSS"D :cont d;

+& 9lic% on 'LAB

B& n Screens(ot % clic% on 'LAB ten on 'LAB .asic settings

O& 'f #ou wantI cange te 88') from 4G LTE $# o>n to P4G LTE .y MBDC"S


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,o to +i a reset ,uaei 2o.ile router

1& 9onnect te device to #our computer. enter te "


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,o to +i a reset ,uaei 2o.ile router :cont d;

(& Ten :Screens(ot %; will appear. enter on te :rofile name orn

4& Ten clic% on Dyna2ic. and ten clic% on save&

+& Te wole process of connecting $ac% to te orn networ% is complete&

:Screens(ot %;

orn

Dyna2ic

Save


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,o to c(ange t(e ,uaei


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g * C : ;

Ste*s taken=

1& pen $rowser enter te ': address P!6#!15!!. in Screens(ot !

2& 'nsert te username Pad2in and te password Plte#7!4orn ten PloginQ

(& n Screens(ot # clic% on P'i-Fi

Screens(ot ! Screens(ot #

'iFi

!6#&!15&!&!

ad2in

ad2in

login


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4& n Screens(ot % #ou can cange te 88') P4G LTE .y o>n to P4G LTE .y MBC"S


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% onclusion

• FAQs $ased on customer inquiries on current 4G LTE trial service "oter common 4G LTE FAQs

• To $e periodicall# updated $ased on 4G LTE customer queriesupon commercial launc

Documents

FAQ - Orn 4G LTE Service_20140812