FAQ Formatting a Memory Card or Flash Drive using an Android Device

How do I format a Memory Card or Flash Drive on an Android Device

All SanDisk memory cards and flash drives come pre-formatted and do not need to be formatted

out of the box.

Reformatting will clear file system corruption or quickly erase everything on the device. If re-

formatting is needed, follow the steps below.

WARNING: Backup all your data before formatting. Formatting will erase all data on the

memory device.

Formatting your memory device:

1. Access the settings menu of your device

2. Access the Storage menu

3. Select Format SD™ card or Format USB OTG Storage

4. Select Format

5. Select Delete All

Note: Implementation of the format function may differ between devices please refer to your

device manufacturer for more information

Accessing SanDisk Ultra Dual USB Drive on a Mobile Device

How do I access SanDisk Ultra Dual USB Drive on my mobile device?

The SanDisk Ultra Dual USB Drive can be accessed via 2 methods

Method 1: File Explorer

SanDisk Ultra Dual USB Drive can be accessed through your mobile device's file explorer. The

file explorer can be found in the apps folder of your android device. If your device does not have

a file explorer we recommend Method 2.

Note: The file explorer of your mobile device may appear slightly different than the above

image.

Method 2: SanDisk Memory Zone Application

Memory Zone is a free application available from the Google Play store and is optimized for use

with the SanDisk Ultra Dual USB Drive. Once installed the memory zone application can be

accessed from the apps folder of your Android device.

NOTE: If you are transferring large amounts of data we recommend that you first fully charge

your mobile device or connect to its external power source to avoid any interruption in data

transfer due to power loss.

Dual USB Drive not recognized by mobile device

Why is my Dual USB Drive not being recognized by my Mobile Device?

SanDisk Ultra Dual USB Drive is designed to be compatible with USB-On-The-Go enabled

Android devices. Please verify your mobile device is compatible with Dual USB Drive and you

have properly connected the drive to your mobile device. Please visit the Dual USB Drive

Compatibility Page to verify compatibility with your device.

64GB and 128GB Dual USB Drives come preformatted in exFat file system and certain mobile

devices do not support exFat. In this case please format the drive in Fat32 file system.

Formatting USB drives with third party tools

Please insure the dual drive is fully inserted into the microUSB port on your mobile device.

Some mobile devices may disable power to the SanDisk Dual USB drive when the device's

battery reaches a critically low level. This may cause the Dual USB Drive to no longer be

recognized until the battery is charged and the device is power cycled.

Note: Some mobile device protective cases interfere with the full and proper connection between

SanDisk Ultra Dual USB Drive and the microUSB port of mobile devices. You may have to

remove the protective case on your mobile device to obtain a full and proper connection.

SanDisk USB Type-C Flash Drive Compatibility

Which host devices are compatible with the SanDisk USB Type-C Flash Drives?

Devices supporting USB Type-C flash drives are currently under development by several device

manufacturers.

Below is a list of host devices compatible with SanDisk USB Type-C Flash Drives

Laptops: Acer Aspire V15 Nitro

Acer Predator 15 (N15P3)

Alienware 17

Aorus X3 Plus v5

Apple - MacBook (2015 version with USB-C port - Specs: 13.1mm THIN / 2lb. LIGHT / 12-

inch RETINA DISPLAY)

Asus EeeBook E202.

Asus G752v

Asus Transformer Book T100HA

Asus Transformer Book Flip (TP200SA)

Dell Latitude 12 7000 Series (7275)

Dell XPS 15 (9550)

Google - Chromebook Pixel

HP EliteBook 840 G3

HP Spectre x360

Lenovo ThinkPad 13

LG gram (15Z960)

MSI GS60 (MS-16H7)

Razer Blade Stealth (RZ09-0168)

Samsung Notebook 9 Pro

Toshiba Satellite Radius 12

Mobile Phones: BLU Vivo 5 Dual SIM LTE

Gionee Elife S Plus

Gionee S6

Gionee M5 Plus

Gionee Marathon M5 Plus

HTC M10

Huawei Nexus 6P

Huawei P9

Lenovo ZUK Z1(China)

LeTV Le 1 Pro

LG G5

LG Nexus 5X

Microsoft Lumia 950

Microsoft Lumia 950 XL

Motorola Moto Z Droid

Trinity NuAns Neo

Umi Hammer S

Xiaomi Mi 4c

ZTE Axon Max C2016

Tablets: Asus ZenPad S 8.0

Dell Latitude 11 5000 Series (5175)

Dell Latitude 11 5000 Series (5715)

Dell XPS 12 (9250)

Google Pixel C

HP Elite x2 1012 G1

HP Pavilion x2

HP Pro Tablet 608 G1

Samsung Galaxy Note 7

Samsung Galaxy Tab Pro S

Desktops: Asrock Beebox N3150 NUC

Asus Pro Z240

Ultra Dual USB Drive 3.0 support information page

SanDisk Ultra® Dual USB Drive 3.0 support

information

New and improved design now with USB 3.0

speeds

Easily transfer your files between Android™

smartphones, tablets, PC and Mac computers,

freeing up space for more content.

Supported by Android devices with USB on the Go compatibility

Click here for mobile device compatibility

Easily transfer files using the file explorer application of your mobile device

Enhance your experience with SanDisk

Memory Zone application available at

the Google Play™ store (Download and

installation required.)

Safely Ejecting SanDisk Ultra Dual USB Drive

How do I safely remove the SanDisk Ultra Dual

USB Drive from my Mobile Device?

To safely eject your SanDisk Ultra Dual USB Drive simply access the Action Bar and select

safely remove USB from the notification area.

Note: Some mobile devices may not have a safe removal feature or it may be implemented

differently. Please check with your device manufacturer for more information.

For current Android OS's you can remove the drive without doing steps above.

Ultra Dual USB Drive Mobile Phone & Tablet Compatibility

How can I check if my mobile device is compatible with the SanDisk Ultra Dual USB Drive?

The SanDisk Ultra Dual USB Drive and Ultra Dual USB Drive 3.0 are designed to be

compatible with USB-On-The-Go enabled Android devices equipped with a USB Micro-B port.

USB On the Go compatibility is commonly enabled in feature rich smart phones however many

entry level phones do not carry the feature.

Please visit the SanDisk Dual USB Drive Compatibility Page to see a list of compatible devices.

If your device is not listed on the Compatibility page you can also check if it is USB On-The-Go

(OTG) compatible by downloading a free app from the Google Play Market called USB OTG

Checker. This app is designed to inform users if their mobile device is OTG compatible.

Error converting external drive to Apple File System (APFS)

In Mac OS 10.13 High Sierra you have the option to convert your internal or external drive. If

you receive the following error while converting:

You are not properly converting your drive.

To successfully convert your drive click here for the correct steps.

Wireless Flash Drive Connectivity issues with Sony Xperia

The WFD App frequently disconnects when accessing the WFD via my Sony Xperia smart

phone. How can I prevent the WFD App from disconnecting?

The follow settings may be required to maintain a consistent connection with Sony Xperia

devices.

SanDisk Wireless Flash Drive

1. Ensure the Wireless Flash Drive FW is up to date

Sony Xperia settings

1. Turn off bluetooth when using Wi-Fi

2. Ensure Stamina mode is turned off (Settings > Power management > STAMINA mode.)

ccessing Computer Management console in Windows 8 and 8.1

How do I access the Computer Management Console in Windows 8 and 8.1?

1. Move the mouse pointer to the extreme lower left corner and right click

2. Select Computer Management

Write Protect Error on USB Flash Drives

How do I fix a Write Protect error?

Write protection errors occur when a flash drive detects a potential fault within itself. The drive will go into write-protected mode to prevent data loss. There is no method to fix this. To verify the issue is related to the flash drive and not your computer we recommend that you try plugging the USB drive into another port on your computer. You should also try the drive on another computer if possible. Note: If using a company computer, ensure your IT department does not block saving files to removable drives.

Getting Started with SanDisk iXpand

How do I use the SanDisk iXpand Flash Drive?

The SanDisk iXpand flash drive is designed for use with Apple iPhone and iPad devices

equipped with a Lightning port and iOS 7.1 or later.

Connecting SanDisk iXpand to an iPhone or iPad

Gently lift up on the flexible lightning cable and firmly connect it to the iPhone or iPad lightning

port.

NOTE: The flexible lightning cable should never be bent completely backwards, this can cause

damage.

Install / Launch the iXpand Sync application

To access an iXpand Flash Drive on iPhone or iPad you will need to install the iXpand Sync

companion application. iXpand Sync is the free application which allows iPhone and iPad users

to interact with the iXpand flash drive. First time users will be prompted to install the iXpand

Sync application when the drive is first connected to the iPhone or iPad. To install the App

simply click "App Store" when prompted and follow the standard app installation process.

After installing iXpand Sync you will be prompted to launch the app each time an iXpand Flash

Drive is connected to your iPhone or iPad.

Securing Files with iXpand Sync

Is there an option to secure my sensitive files using iXpand Sync?

iXpand Sync provides users with a password protection feature to secure sensitive data.

To enable password protection navigate to the settings menu and select "Security". If you turn-on

security in the app, you will be prompted to set a password. Once the password is set, a folder

named "SanDiskSecureAccess Vault" will be created on the iXpand drive. This folder will

become home to secured files and will only be accessible with the password.

NOTE: Be sure to choose a password that will not easily be forgotten. There is no way to recover

a forgotten password or decrypt secured files without the password.

Once Security is enabled and the SanDiskSecureAccess Vault folder has been created you may

begin securing files. First select the files to secure, then tap the lock icon on the bottom of the

screen and enter the password. Once the securing process is complete the files will be moved to

the SanDiskSecureAccess Vault folder.

Files stored in the SecureAccess Vault can be accessed by tapping the SanDiskSecureAccess

Vault folder icon and entering the password. To unlock files, select the file using the select

function and then tap the unlock button.

NOTE: Secured Music, Videos, and Documents can only be viewed after they are unlocked.

Secured photos with file size 10MB or smaller can be viewed directly within the Vault folder

without unlocking.

NOTE: The SecureAccess Settings folder is required for use of the security function. If this

folder or any files contained within the folder are deleted security functions will stop

working and previously secured files will no longer be accessible. Do Not delete

the SecureAccess Settings folder if you intend to use the file security feature. If you do not intent

to use the security feature both the SanDisk SecureAccess Vault folder and the SecureAccess

Settings folders can be deleted when the iXpand drive is connected to a computer.

Backing up the "Camera Roll" to the iXpand Flash Drive

How do I backup my Camera Roll photos and videos to the iXpand Flash Drive?

Photos and Videos can be backed up to the iXpand Flash Drive via 2 methods, Camera Sync and

Manual Copy.

Camera Sync will automatically copy new photos and videos from your camera roll to the

iXpand Flash Drive each time the iXpand Sync application is launched.

To set up Camera Sync, select "Camera Sync" from the iXpand Sync menu and toggle the

Automatic Sync switch to the 'on' position. The initial sync may take several minutes depending

on the number of photos and videos being copied. Please ensure the iXpand battery is charged

above 80% for a large initial sync. Following the initial sync each subsequent time the iXpand

drive is connected to your iPhone or iPad newly captured photos and/or videos will

automatically sync to the iXpand Flash Drive.

Note: Photos and videos will remain in the camera roll until intentionally deleted.

Manual Copy of photos and videos can be performed by tapping the Plus ( + ) button on the

home screen. Upon tapping the Plus button you will be prompted to select photos and videos

from your camera roll to copy. Once the desired files are selected you will be prompted to

select a destination folder on the iXpand. To complete the copy simply tap the "copy here"

button and the file(s) will be copied to your iXpand Flash Drive.

Media playback & supported file types for iXpand Sync

What types of files and media are supported and can be played back natively in the iXpand

Sync?

iXpand Sync can natively playback/display several media types including Photos, Videos,

Music, and Documents.

Supported file types:

Photos: BMP, TIF, TIFF, JPG, PNG, XBM, ICO, TGA

NOTE: File sizes up to 30MB are supported.

Video: MP4, MOV

NOTE: Some of the above video containers may contain video or audio codecs that are not

supported. If the underlying video or audio codec is not supported you will see an error that the

file contains an unsupported codec.

NOTE: Playback of DRM enabled files is not supported by iXpand Sync.

Music: MP3, AIF, WAV, AIFF, M4A, WMA, AAC, OGG, FLAC

NOTE: Playback of DRM enabled files is not supported by iXpand Sync.

Documents: DOC, DOCX, PDF, XLS, XLSX, PPT, PPTX

NOTE: File sizes up to 30MB are supported

To playback any supported file type, simply tap on the file you wish to playback or view.

Opening files in external apps via iXpand Sync

Can I view files stored on my iXpand drive in other apps?

iXpand Sync allows users to open files in third party apps using the Open in feature. To open a

file in a compatible app of your choosing, follow the below steps.

1. Navigate to the file of interest.

2. Tap the select button to enable file selection and select the file of interest.

3. Once the file of interest is selected, tap the Share/upload button.

4. In the sharing menu select open in and select the app of your choice.

NOTE: In most cases, opening a file in an external app will automatically copy the file to that

app and consume internal app data memory space.