F ORDHAM IT

FORDHAM IT

FORDHAM UNIVERSITY

THE JESUIT UNIVERSITY OF NEW YORK

Fordham IT HighlightsOct 2005 Frank J. Sirianni, Ph.D. VP for IT / CIO

Fall 2005 FJS asked to develop an IT strategic plan

Dec 2005 Board of Trustees approved the University Strategic Plan Toward 2016

Jan Jun 2006 IT Planning & Improvement Program

May 2006 Fordham IT StrategiesOperational ReadinessUniversity ResourcesOrganizational ExcellenceEnterprise Application Integration

April 2010 Strategies

The University Strategic Plan ...

... drives the Fordham IT Vision ...The Plan presents a vision for the Universitys future from today to 2016. The Plan initiatives focus on:

the quality of undergraduate life and learning, the prominence of the professional schools, wide ranging communications and community building, an active projection of mission and identity andthe development of resources including people, places, infrastructure and finances.

Some perspective Student and Faculty ExpectationsReliable, Fast, Secure and Ubiquitous access to systems and information resources is critical to increasing service levels, maintaining Fordham Universitys competitive position and realizing and making progress Toward 2016.

More perspective 21st Century StudentsOur students have changed radically this is the observation of Marc Prensky in his article "Digital Natives, Digital Immigrants.

High expectations from University of choiceWithout a consistent IT architecture and infrastructure, and an appropriate IT governance model, modern colleges and universities are simply not able to recruit and retain first-rate scientists and scholars.

An inadequate IT infrastructure in higher education will result in a decline in the quality of students, faculty and research in the short term and probably extinction in the long run. -Jack McCredie, Does IT Matter to Higher Education, Educause Review

Our OpportunitiesRenew our mission and vision for IT to align with the university strategic goalsModernize the IT organizationBrand and market IT internally and externallyBuild customer trust in IT by becoming the provider of choice for IT services at Fordham UniversityBecome a fully integrated business partner with other operating units and academic departments

So, Our Objective was To How?

Prepare an IT strategic mission and vision that is aligned with the University Strategic Plan Toward 2016 Create strategic initiatives to implement the vision Identify key projects in support of the initiatives Identify a financial, resource and organizational framework to deliver the supporting projects and maintain the existing University legacy environmentRegularly assess how we were doing vs. the vision

Transform Fordham IT from a traditional operational service model to an enterprise strategic model that will meet University long term needs ... IT transformation is frequently characterized as a journey not a destination ...We started the journey in the Spring of 2006 To Create a University Wide IT that is:Flexible, Scalable, Reliable, Recoverable & Secure

Fordham IT Planning Values ...Operational ModelMaintain existing service levels; service at disruption pointDefer investmentsFix when brokenDecentralized planning and deliveryCreates islands of automation Strategic Model ...Life-cycle planning Effective information management Early followerCentral vs. decentralized planning, information & powerJust-in-time purchasing decisions Open, not proprietary systems Buy, don't build, many vendorsRe engineer business processes first, custom systems second Monitor & control IT initiatives

University Wide: Flexible, Scalable, Reliable, Recoverable & Secure

What we did Part 1IT Planning & Improvement Program (2006-2011)Phase One Jan-Jun 2006

The Program was designed to produce three main outcomes:An enterprise-level strategic vision and plan for technology and a process to keep it current.Improved technology services to all current and future constituents.Enhanced management control of University technology investments and operations

IT Planning & Improvement ProgramThe Program consisted of eight initiatives, launched in the first half of 2006.

Assess Current Technical CapabilitiesAlign IT Strategies with University Strategic PlanModernize the IT OrganizationRevise the IT Governance ProcessTelecommunicationsERP Strategic Readiness and PlanningWeb ServicesAcademic Mission and Goals

The Path: USP to IT Initiative ...USP Initiatives

TransformingUndergraduate EducationLaw SchoolDistinguished FacultyCampus ResourcesMission & VisibilityUniversity Image / Integrated MarketingFundraising & StewardshipSupportingUndergrad Living & LearningGraduate & Professional SchoolsPrograms for Mission & IdentityFaculty & StaffInfrastructure

Planned IT Initiatives

IT Planning Framework

Assess Current IT CapabilitiesAlign IT with USPModernize IT OrganizationRevise IT Governance ProcessTelecommERP/EAI ReadinessWeb ServicesAcademic Mission & GoalsOperational ReadinessOrganizational ExcellenceData Centers & Risk ManagementUniversity Resources

Enterprise Application IntegrationApproved by the Board of Trustees December 5th, 2005Jan 2006May/June 2006

Our Vision is to Move to the Right to Meet USP To meet USP VisionStatusMay 2006Notes: FE front end user systems; BO back office/admin processing systems

Fordham IT StrategiesOperational ReadinessMandatory Catch-up Quick winsInfrastructure RenewalOrganizational ExcellenceStrategic Program OfficeInformation Security OfficeProfessional DevelopmentGovernanceData Centers & Risk ManagementData CentersContingency PlanningID Mgt. / Security / Privacy / IntegrityUniversity ResourcesCustomer ServiceSmart Campus Global CampusUniversity Portal Luminis Customer Relations Mgt.Telecom Plan Telephone System

Enterprise Application IntegrationConsolidate Disparate SystemsERP Business Applications Banner University Data Management Oracle Business Intelligence /Data Mart/Business Process Optimization

Fordham IT VisionOur vision for information technology is to create an environment where all students, faculty and staff have easy and secure access to all the information technology resources and information they need, and toprovide an information technology infrastructure that grows with the institutional goals identified in the USP Toward 2016.

We are committed to investing in technology to support our mission and to creating an information technology "baseline" that embraces the diversity and innovation that will allow Fordham to become preeminent among Catholic institutions. Since we recognize that this baseline will be a moving target, we are committed to reviewing our IT plans on a regular basis to ensure that we are not falling behind.

Fordham IT MissionWe are committed to supporting and enhancing Fordham University's core missions of education, research, and service through the effective management and use of information technology resources. We are dedicated to providing Fordham University with the technology services it needs to fulfill its commitment to research and education of the highest quality.

We anticipate and meet the information technology needs of alumni, students, faculty, and staff as they pursue their educational and professional goals. We collaborate with our clients in our design, development, and maintenance of an effective, flexible, and reliable technology infrastructure, and in our provision of technology tools and training support that meet their evolving needs. We respect and value the input, opinions and importance of all members of the Fordham University community. We foster the personal growth and professional excellence ofthe entire Fordham IT staff.

Whats does this mean for youUniversity Strategic Plan IT Strategic Initiatives IT Department Goals Individual staff annual performance goalsEnterprise Application IntegrationConsolidate Disparate SystemsERP Business Applications Banner University Data Management Oracle Business Intelligence /Data Mart

Business Intelligence

Establish and execute a vision for the delivery of information and analytics solutions to Fordham University key stakeholders.Katherine Egan

Successfully fill the position of Director for BIRobert McNab

Develop plans needed to achieve the vision New Director BI

Define the information, reporting and analytical needs of the Universitys key stakeholders.Develop a vision to deliver against these requirements Individual staff annual performance goals

Whats does this mean for youUniversity Strategic Plan IT Strategic Initiatives IT Department Goals Individual staff annual performance goalsOperational ReadinessMandatory Catch-up / Quick wins /Infrastructure RenewalReplace CWDM system with DWDMMark McNeil

Create a design for the connectivity between the Rose Hill and Lincoln Center locations Individual staff annual performance goalsRamon Perez

Review and acquire products from different manufacturersNicholas Guareno

Install, configure and perform quality assurance on new system

Whats Next??Operational ReadinessMandatory Catch-up Quick winsInfrastructure RenewalOrganizational ExcellenceStrategic Program OfficeInformation Security OfficeProfessional DevelopmentGovernanceData Centers & Risk ManagementData CentersContingency PlanningID Mgt. / Security / Privacy / IntegrityUniversity ResourcesCustomer ServiceSmart Campus Global CampusUniversity Portal Luminis Customer Relations Mgt.Telecom Plan Telephone System

Enterprise Ap