External Stakeholder Feedback 2014-2015 · December 2015 Stakeholder feedback 2014-2015 16 Main conclusions and strong points: The overall results achieved in the 2015 survey covering

External Stakeholder Feedback 2014-2015

Communication to the general public

December 2015, Cologne.

Summary

EASA gathers feedback from stakeholders to evaluate the perception of the

overall effectiveness of the Agency’s Integrated Management System (IMS) and

to continue to meet their expectations.

The results contained in this presentation represent the feedback received on

the surveys performed Agency’s following core processes:

Safety Oversight of Member States

Standardisation Inspections

Organisation Approval

Certification and Application Management

SAFA ramp inspection database & coordination

December 2015 Stakeholder feedback 2014-2015 2


Safety Oversight of Member States

Standardisation Inspections

Safety Oversight of Member States –Standardisation Inspections


Standardisation represents one of the main tasks allocated to the Agency by

the Basic Regulation (Regulation (EC) 216/2008).

The Agency conducts Standardisation inspections in the fields covered by

Article 1(1) in order to monitor the application by national competent

authorities of this Regulation and of its implementing rules, and shall report

to the Commission.

The aim of this survey was to seek feedback from National Aviation

Authorities (NAAs) to the Preparatory, Visiting, Reporting phases of the EASA

standardisation inspection process performed in 2014.

The survey was sent to the NAAs, which received a Standardisation

Inspection visit between January and December 2014.





Main conclusions and strong points:

The overall results of the Standardisation Inspection Process survey

are very good and consistent with the results of previous years.

Stakeholders highlighted the professionalism and politeness of the

Standardisation team members.

Performance and risk based approach leads to open discussions and

provides a better view on the overall performance of the organisation.

The classification of the findings has improved under the new

regulation.

‘Introduction of Reg. 628/2013 was perceived as an overall

improvement of the standardisation process’



Areas for improvement identified:

To harmonise the questionnaires in order to avoid repetition of

questions on a number of forms.

To encourage the performance based assessment approach.

Perform trainings to the Inspection team members to standardise the

inspection styles and methods applied.


Organisational Approval

Organisation Approval: DOA


The aim of this survey was to seek feedback from Design Organisations

about the oversight process by EASA.

Demonstration of capability for design organisations includes Design

Organisation Approvals (DOA) or alternative procedures to DOA (AP DOA).

For these activities the Agency is responsible for:

The management of all Design Organisation applications;

Their continued surveillance;

The issuance and maintenance of DOA certificates

The issuance of finding of compliance for Alternative Procedures.

The survey was sent to organisations who had received approvals or

alternative procedure between January and December 2014.

Organisation Approval: DOA 1, 2 & 3


DOA 1 = Design organisation’s initial investigation

DOA 2 = Design organisation’s surveillance

DOA 3 = Alternative procedures to DOA initial investigation




Stakeholders needs, particularly in the area of the Technical

Investigation phase, have been met or exceeded

The role of the EASA Team leader, in particular with understanding

the organisation and their requirements, was greatly appreciated.

Communication between EASA staff (DOA and Applications

Management staff) and the organisation rated as very highly.

Audits performed by EASA DOA team during investigation process

recognised as adding value.




To continue to provide information and support to applicants to

manage expectations and raise awareness of the average times for the

duration of the technical investigation

Improve the availability of information on the EASA Website

Action: In 2015 EASA Website was revised to make it more user friendly

and the following aspects were improved:

More technical information published

Electronic application forms and guidance for new applicants

Frequently Asked Questions (FAQs)


Certification & application management

Certification & Application Management


The Agency is responsible for the airworthiness and environmental

certification of the following:

All aeronautical products, parts, and appliances designed,

manufactured, maintained or used by persons under the regulatory

oversight of EU Member States.

The aim of this survey was to seek feedback from stakeholders who had

received Type-certificate (TC), Supplemental Type-certificate (STC), Major

Change Approvals (classified as standard and complex) or European

Technical Standard Order Authorisation (ETSOA) in 2014.






The overall results achieved in the 2015 survey covering the period 2014

were good and similar to those in previous years.

The professionalism of EASA staff and good team working were

highlighted by the stakeholders as strong points, including satisfaction

with:

Level of Involvement when assessed against the experience and

performance of the Design Organisation Approval

Fairness of the certification throughout the project

Protection of data

The introduction of the application web-portal was positively received.




Continue to coordinate with the FAA and test with selected pilot

applications to enable US applicants to benefit from the application web-

portal.

Continue to raise awareness of Project Certification Managers (PCMs) of

the importance of:

Timely and effective communication throughout the certification and

validation process

Ensuring that the entries in the Technical Visas are correct, to

improve accuracy of the certificates

Continue to work with bilateral partners to streamline the validation

process.


SAFA ramp inspection database

& coordination


The aim of this survey was to seek feedback from SAFA Database users on

the co-ordination of SAFA activities and in particular the use of the SAFA

database.

The survey was launched for the first time in 2012.

The 2015 survey was performed with two questionnaires. One questionnaire

was sent to all 764 NAAs SAFA Database users and the second one was sent

to all 1577 Guest NAAs, Operators and International Governance

Organisations (IGOs) SAFA Database users.

As the target groups and the questionnaires of the 2012 and 2015 survey

differ we cannot report on the trend or make statistical comparisons.



Response Rate Average Satisfaction Rate

SAFA ramp inspection database & coordinationSAFA ramp inspection database & coordination

75%72%

0%

20%

40%

60%

80%

100%

For Participating NAAs For guest NAAs, operators and

IGOs



The overall results of the survey are good and consistent with the

comments provided.

A great number of comments were received, providing many

suggestions and ideas for improvement.

(The vast majority of the comments relate to the functionality of the SAFA

ramp inspection database).

The database overall is considered by stakeholders as a very useful

tool.




To improve the notifications system.

To improve the "request new password" functionality and to extend

the Auto-disable period.

To extend the search/selection functionalities with the aircraft

registration.

To investigate feasibility to develop/buy a mobile device App for

inspections.

To improve the sorting order and filtering options.

To review the access level to reports, in order to make more reporting

tools available to inspectors.


Documents

External Stakeholder Feedback 2014-2015 · December 2015 Stakeholder feedback 2014-2015 16 Main conclusions and strong points: The overall results achieved in the 2015 survey covering