Creating and Sustaining a

Great Place to Grow

Inspire

funLaser focus on

talent

Deep understanding of the business

Strong mission – values foundation

Who are we?Constant Contact helps small organizations create and grow customer relationships

• Great, easy-to-use products

• Know How

• Coaching with a personal touch

Over 450,000 customers

Web-based, subscription solution

Locations

San FranLoveland, CO

WalthamNew York

Boca Raton

$174

$129

$87$50

0

50

100

150

200$M

+50%

2010200920082007

Revenue

734625

356318

0

200

400

600

800+131%

2010200920082007

Headcount

The upside…..

CONFIDENTIAL Copyright © 2010 Constant Contact, Inc. 4

The downside….

Fueling the growth – with great people

…it’s harder than you think(but you already know that!)

Know what you’re looking for

Shop carefully -- Core values are like the zebra’s stripes

Live the values -- Reinforce in daily conversations

Talk about values -- Build into Performance Evaluations

Copyright © 2011 Constant Contact Inc.

Hire hard – manage easy

• Meet Rachel

• 16 month search

• Constant Contact Rock star

Nurturing them

Leadership at all levels

Power up everyone

Copyright © 2011 Constant Contact Inc.

Author your own career• Career development

workshops

• 1:1 Career clinics

• Employee Development Plans

• Employee initiated mid-year check-ins

Copyright © 2011 Constant Contact Inc.

Intentional development(it’s not in the course catalog)

Program on Business and

Strategy

Constant ContactProgram on Business and

Strategy

15

Success isn’t a secretOur career movers and shakers…

• David Anderson

• Ashley Arias

• Vlad Avramenko

• Michelle Burtchell

• Jonathan Campbell

• Jerry Clark

• Mindy Cohen

• Rachel Conover

• Rolante Delos Reye

• Donna Glick

• Gary DiNitto

• Rachel Drucker

• Tracy Dube

• Katharine Farrell

• Sean Frank

Jim Garretson

Adam Gelinas

Kade Kanago

Sergey Katalichenka

Jared Mercuri

Johnny Michaud

Shamir Rivera

Mark Schena

David Skibicki

Mike Tocci

Josh Todd

Nick Todd

Philip Watson

Engaging them

Create opportunities to learn everywhere

• Annual Kick Off / Mid-Year Review

• Bi-weekly company meetings

• Monthly metrics reviews

• Product release summaries

• Trends updates– lunch-n-learns

• Departmental open houses

Great people fuel great cultures

The magic is in the details

Great Business

Customers determine whether you are a great business

• Check Customer Satisfaction monthly

• Customer Satisfaction bonuses

• Celebrate “WOW” awards

• Link Employee Engagement survey with Customer Engagement survey

• Employees are customers, too

• Hear their voices – listen to calls

• User forums, workshops, boot camps - open for observation

Get in your customer’s shoes

Your employees are your brand

… give them a public face

Cultivating a Great Place to Grow…

Have a strong foundation

Mind your business

Focus on talentCreate leadership opportunities

Never settle

Inspire serious fun

Thanks for letting us share our story!