Exchange Server Info_ Configuring the Unified Messaging Exchange 2007 Server–Part-2

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Configuring the Unified Messaging Exchange 2007 Server–Part-2

Configuring the Unified Messaging Exchange 2007 Server – Part-2

In my last article I have briefly explained you all some of the components used in unified messaging server. In this article we will see how to

configure the unified messaging exchange 2007 server.

Note: Unified Messaging is a feature in Exchange 2007 Server however inorder to function it properly we need to have IP\PBX or VoIP

Gateway. For this we need to have 3rd Party Product.

If you would like to see which are the vendors support unified messaging click on this link Exchange Server 2007 Partners: Unified

Messaging

Requirements for Exchange Unified Messaging integration

Before looking into this article please go through the basic overview of unified messaging server.

My Lab Setup:

Server Name Role Domain Name Ip Address

E2K7 AD\DNS\E2K7 Server Role Happy.com 192.168.0.1

PBX Installed PBX Software Happpy.com 192.168.0.2

I have one Server called as E2k7.happy.com which is hold the AD role and installed all the Exchange 2007 Server Role (HUB,CAS, MBX &

UM Server Role)

Another Server (PBX) I am using for UM IP Gateway.

Requirement:

Windows 2003 with sp2 (recommended)

Exchange 2007 any version (I am using Exchange 2007 with sp1)

PBX software ( I am using 3cx Phone System)

Demo Phone : either you can use Microsoft Demo Testing Phone or any third party phone (I am using X-Lite)

Step-by-Step Guide:

Installed Windows 2003 with sp2 Successfully

Promoted the E2K7 Server as Active Directory

Made E2K7 Server as DNS Server

Met the prerequisite of Exchange 2007 – Having MMC 3.0, Installed Powershell

Enabled IIS, Installed .net framework sp1 & hotfix, Installed DTC hotfix

For unified Messaging installed msxml6.0

Made the Active directory domain level as pure windows 2003 Native Mode

Installed Exchange 2007.

Figure 1:

Inorder to Configure Unified Messaging:

We need to create a Dial Plan

We need to create Gateway

We need to create a Auto Attendant

Associate the Dial Plan with Your Unified Messaging Server.

Finally enable the unified messaging feature for your users.

Creating a Dial Plan:

Open Exchange Management Console

Expand Organization Configuration

Click on Unified Messaging

Choose “New UM Dial Plan” from the Action Menu

Figure 2:

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Got a Technical

Name : Happy Dial Plan

Number of digits in extenstion numbers : 3

Rest I kept it has default

Then Click on New button as per the figure 2

Once you click on New it will show you the completion process.

Figure 3:

Creating an IP Gateway:




Choose “New UM IP Gateway” from the Action Menu

Figure 4:


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Name : Happy

IP\PBX Gateway

IP Address : Give the ip address of the PBX Device Server who is going to responsible for delivery the response to Unified Messaging Server.

In my case it is 192.168.0.2 which is non other then PBX.happy.com server (FQDN of my second server)

Under Dial Plan : Select the new dial plan which we have create . In my case I named it as Happy Dial Plan.

After filling the above information click on NEXT, then it will display the confirmation for the setting you created just click on Finish

Figure 5:

After creating UM IP Gateway you will see Default Hunt Group below that

Figure 6:


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Creating Auto Attendant:




Choose “New UM Auto Attendant” from the Action Menu

Figure 7:

Name : Happy Auto

Attendant

Selected the newly created dial plan : Happy Dial Plan

Then click on Extension Number : Type 3 digit number, I have selected 600 then click on Add.

Tips: Before you configure Unified Messaging plan it properly like how many digit extension you require and which are the auto set number

you will have. Don’t forget to have a copy of standard digit method like setting number 9 for external call, setting 0 for calling receptionist

extension and make sure you are not using any emergency dial number like 100, 101 etc.

Once you set the information click on New, then it will complete the process and then click on finish

Figure 8:


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Associating the Dial Plan with our Unified Messaging Server


Expand Server Configuration


Right Click the Exchange Server

Click on Properties

Then click on UM Settings

Click on ADD & Select Happy Dial Plan

Figure 9:

Create two test users and enable unified messaging feature

I have created two test account

Figure 10:


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Enabling the Unified Messaging Feature:


Expand Recipient Configuration

Select that particular User

From the Action Menu Select “Enable Unified Messaging”

Figure 11:

Then it will display the unified message setting for the user

Figure 12:

Then click on Next and set an extension for the user

Figure 13:


6 of 15 5/31/2011 9:35 PM

Then click on Enable and then click on Finish

Figure 13-1:

I followed the above step for smile user as well.

Happy User Extension is 301

Smile User Extension is 302.

We are done with Exchange Server. Now we need to configure the IP/PBx device to communicate with our Exchange Server.

Configuring IP/PBX:

Installed 3cxPhone System

During installation it will ask for an account that can access the configuration part, my suggestion would be create a separate account. It will

ask for FQDN for PBX Server, during this time give the fqdn name as : pbx.happy.com

Note : Don’t try to test this software on the same system where you have exchange server installed because both i.e Unified Messaging

Server and 3cx require to communicate on 5060 Port.

Click on Start => Programs => 3cx Phone System => Management Console, it will display the below browser

Figure 14:


7 of 15 5/31/2011 9:35 PM

Creating Extension for the users:

When the management console open

Click on Extension and then Click on Add

Figure 15:

Follow the above step for Smile User as well

Figure 15-1:

Integrate your Exchange Server with 3cx

Open the console

Expand General (This option is available on the left hand side of the corner

Click on General Setting

Click on Microsoft Exchange 2007 Integration

Enable it and give the Exchange Server Ip Address and restart your 3cx Server

Figure 16:

How to enable Subscriber Access:

Note : By default it will number 999 which will directly connect to your unified messaging. If you want to modify it then follow the below steps:

Open the console

Expand General (This option is available on the left hand side of the corner

Click on General Setting

Expand Voicemail & Fax Delivery Setting

Figure 17:


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Enabling Auto-Attendant Feature:

Open the 3cx Management Console

Expand Digital Recipionist

Then click on ADD

Figure 18:

Virtual Extension Number : 600 ( I have given the same extension in UM Auto Attendant)

Name : Unified Messaging Auto Att

Enabled “Redirect to MS Exchange”

Now we are done with 3cx configuration.

Now install X-Lite Phone software. For download click here:

I have installed it on both machine because I am going to do a test on both users. (It requires reboot)

When you open X-Lite for the first time it will ask you to add the user account

Figure 19:

User Display : Happy

User Name : 301 (This is the extension number we have set for the happy)

Password : Password should be the value which you have set in 3cx browser.

Domain : FQDN of your UM Gateway Server

Rest all, keep it default and then click on apply.

Follow the same step for smile

User Display : Smile

User Name : 302 (This is the extension number we have set for the happy)

Password : Password should be the value which you have set in 3cx browser.

Domain : FQDN of your UM Gateway Server


9 of 15 5/31/2011 9:35 PM

After Registration : your phone should display like this

Figure 20:

Now it’s a time to test the configuration,

Illustration 1:

Calling the smile user extension i.e user 301 will call 302

Just Dial 302

Under 301 User you will see : Ringing

Figure 21:

Under 302 Phone you will see the below screen

Figure 21-1


10 of 15 5/31/2011 9:35 PM

And it will display as miss call (miss call notification)

Demo Video for the above illustration Click here

Note : I have zipped two format of video .avi (Normal Quality) & another one is .camrec (Good Quality) Kindly adjust with it. For Camrec you

need to have Camtasia software installed for downloading click here

2) Illustration 2:

User Name is : smileGoing to call my mailbox.

Going to accept a meeting request from happy user

Going to reply back to mail which has been sent by happy user

Demo Video for the above illustration (Only .camrec available) Click Here

Note: Inorder to view the demo video please install 7-zip software for extracting the file for that please click here

Accepted the meeting request by smile via phone

Figure 22:

Now let me check whether I am able to see the voice message of smile user who has given reply for happy user mail

Figure 23:

3) Illustration3:

I am going to enable a voice message so that if user call me and if I am not available he can leave a message for me, which will get stored in

my mailbox.

Inorder to do this first thing we need to enable voice mail.

Open your 3cx Management Console

Click on Extension then manage

Select the user

Expand “Destination unreachable /forwarding

Click on Phone Registered Tab


11 of 15 5/31/2011 9:35 PM

Previous Post Next Post

Select Forward a Voice mail

Figure 24:

Now lets see our demo:

Call Forwarding

Demo click here

4) Illustration:

Lets call up our autoattendant : dail extension is 600

Either you can call up the searching guy by his alias or if extension number as well. I am not able to create a video for this due, but theoritical

it will call up our exchange server and it will ask you to dial the extension where you to contact or alias name or his first name and last then

you will reach to destination user either you can leave a voice message or speak with him.

I hope this article is being very informative to you all and you all enjoyed it I guess.

Thanks Giving:

There are many guys and vendors are involved inorder to publish this article and of course without them I won’t get an oppurunity to publish

it. Their help directly or indirectly was tremendous.

1) Microsoft, 3cx Phone System and X-Lite because without them i won't be able to publish this article, their invention is just amazing.

2) Ryan Newington : He is the guy for me a moral support who made me believe that in VMware also it is possible and helped me for

answering my queries. He has made an excellent article on configuring unified messaging keeping the Centos (Linux) as PBX device. Thanks

Ryan for your wonderful article.

3) My unisys team member : My other team member from whom I took assistance for configuring IP/PBX in linux – Centos are Reddy, Jakki

Reddy Ganesh & Angiya, Gopinath Subramanian because without them I can’t be able configure PBX in my linux box, it was unsuccessful for

me which is a different story but I came toknow about some of the basic commands. Thanks dude

4) Finally I was able to configure Unified Messaging PBX software in my windows OS and for searching out the best software, one of our v-9

guy helped me and also clearing out some of the queries… hey v-9 do you know who is that Kochhar guy, he is none other then Kochhar,

Rahul Rajesh. Without him it might take long time to search and hunt on which software can be used for demo purpose. Thanks a lot Rahul

for small time effort which is most valuable for us.

Thanks to all of you once again for helping me out.

Reference Link:

Unified Messaging - Exchange 2007-Part1

Understanding Unified Messaging Hunt Groups

Accessing Exchange 2007 Unified Messaging: Introduction

3cx Phone System

Planning, Deploying, and Managing Unified Messaging with Exchange Server 2007

Microsoft Exchange 2007 Unified Messaging PBX Configuration Note for Cisco Call Manager 5.1

Posted by Ismail Mohammed at Friday, June 13. 2008

Categories: Exchange 2007

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Comments

Display comments as (Linear | Threaded)

ajay wrote:

Good one............

Can u please add the fresh installation and configuration of exchange server 2007 in a fresh environment with windows2003 domin

architechture is there

Reply to this

Ismail Mohammed wrote:

Hi Ajay,

Thanks for your comment and appreciate your concern. I have published lots article on Exchange 2007 like transition part in which

i covered installation of Exchange 2007 and for unified messaging you need to simply the follow the instruction what i described, if

you still expecting something more let me know in detail so that i can plan out if i haven't covered yet.

Regards

Ismail

Reply to this

James M. wrote:

Ismail, you have written a fantastic article! The details that you have provided here are great. It has really

helped me grasp this(difficult) much, much better. Keep up the good work

Reply to this


hi,

thanks for your appreciatet valuable feedback

Regards

Ismail

Reply to this

santosh wrote:

Hi

This article was fastastic ,as it was easy to understand .Can please send more details of Unified Messaging - Exchange 2007.I am wait for

your replay.

Its relay great ,i waiting for your more article.........!

Reply to this


hi mate.

Thanks for your feebdack Santosh... Do let us know what sort topic you would like have...

regards

Ismail Mohammed

Reply to this

Mohammed Asif wrote:

Thanks for your comment. i have i qus. i can configure with Nortel Networl PBX?

Reply to this

Sujith Nair wrote:

Hello Ismail,

I have been struggling installing 3cxphonesystem since long. The installation completes and the wizard fails to start 3cx Assistant service.

My configuration has:

Windows 2003 SP2 x32

IIS with ASP.Net

.Net 2 & .Net3.5

3cxphonesystem 8.0

If in case you have come across this similar issue please do help me out with the troubleshooting steps. I did tried installing on Windows

XP machine also but it fails. Are there any other prerequisites required to install. If you do have any video in installation steps for 3cx

Phone System request you to share the same.

Thanks,

V. Sujith Nair

Reply to this


hi dude,

What is the error you are getting.

Regards

Ismail

Reply to this


hi dude,

What is the error you are getting.

Regards


13 of 15 5/31/2011 9:35 PM

Wednesday, October 21. 2009

Monday, October 26. 2009


Thursday, October 29. 2009

Friday, October 30. 2009

Wednesday, November 04. 2009

Ismail

Reply to this

Sujith Nair wrote:

Hi,

I am getting 3cxphonesystem Assistant could not be stated on computer '.'. There are some other services too which does not start.

Thanks,

V.Sujith Nair

Reply to this


hi mate,

R u installing 3cx and Exchange in one server? if so please don't do this.. both of them should be seperated.

Reply to this

V. Sujith Nair wrote:

Hi Ismail,

I have two separate boxes, one installed with Windows 2003 SP2 acting as a DC and Exchange 2007 Server with all roles installed on

one box. Another machine which has Windows 2003 SP2 and IIS + Asp .Net installed. I tried installing the same with the included cassini

web server too. In both cases it gives the same error of starting 3cxAssistantServer and 3CXVBoxMgr. I tried the legacy version of 3cx

server but it too fails. There are no services control manager events too logged on this machine so as to enable the dubugging on this

machine.

While I try to start the service from the Web Console it does gives An exception occurred RestartService Error: Cannot start service

3cxVBoxMgr on computer '.'.

Any kind of help would be appreciated.

Thanks,

V.Sujith Nair

Reply to this


hi mate,

Can you please provide me your email address..

Regards

Ismail

Reply to this

Sujith Nair wrote:

[email protected]

[email protected]

Reply to this

Arno wrote:

Super cool read-out.

This really got me forklifted to install a testlab and experiment with UM (and VOIP).

one minor thing:

The link for the second illustration demo is missing.

Reply to this

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Exchange Server Info_ Configuring the Unified Messaging Exchange 2007 Server–Part-2