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Exceptional LeadershipDawn DeVries, DHA, MPA, CTRS

devridaw@gvsu.edu

For handouts: www.gvsu.edu/tr/faculty

Session Description

� Do you manage? Or do you lead? Being a supervisor or director is challenging and takes skill in pulling everything together. This session will examine issues involved in managing and leading, as well as challenge you to think differently about supervising staff, volunteers and your department.

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Learning Objectives

Participants will be able to:

1. Articulate 3 differences between leading and managing

2. Identify 3 traits of exceptional leaders

3. Describe 3 ways to challenge their program/service/department using exceptional leadership techniques

Quiz: True or False?

� Leadership and management are the same thing.

� Leadership and management require the same types of characteristics and skills.

� You can be a leader without being a manager.

� You can be a manager without being a leader.

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Quiz: Leader or Manager?

� Responsible for tasks and functions

� Responsible for vision

� Focus on development of people

� Heads a department or service line/unit

� Informal or formal role

� More directive in role

� Future oriented

Leadership Theories

� Great Man Theory –inherited

� Trait Theory -characteristics

� Behavioral Theory -behaviors

� Attribution Theory –behavior and looks

� Situational Leadership

� Systems Perspective of Leadership

� Relational Theory

� Servant Leadership

� Transformative Leadership

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WHAT IS YOUR

DEFINITION OF A

LEADER? AN

EXCEPTIONAL LEADERS?

Definitions

Manager Leader

� Process of working with others effectively and efficiently to achieve goals

� Through effective and efficient planning, organizing, directing, staffing and controlling resources, organizational goals are achieved

� Influence and mobilize others to work for changes and outcomes that reflect their shared purpose and goals

� Done through communicating worth, empowering, engaging, developing

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Leadership Framework

� Who you are – your character and traits

� What you do – actions, behaviors and responsibilities; your sphere of influence

� How you do it – tools, group achievement, collaboration

Activity: Leadership Traits

� Individually: write down top 5 traits of a leader.

� Small group: come to consensus on top 5 traits.

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Manager vs. Leader

Manager Leader

� Competent

� Diligent

� Administrative skills in staffing, finances operations

� Technical skills

� Supervisor

� Enforcement policies

� Focused on services and products

� Position

� Visionary

� Forward thinking

� Conceptual/creative

� Change agent

� Shapes/changes culture

� Coaches

� Motivates

� Grows others

� Servant

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Who You Are: Traits of Exceptional Leadership

� Attitude� Behavior� Competence� Develops others/

empowering� Drive� Emotional intelligence� Engagement� Inspirational/Visionary � Integrity� Learn� Motivating � Team focused

What You Do - Components of Leadership

� Creating a shared vision

� Clarify values

� Communicating effectively

� Empowering and building others

� Developing and engaging the team

� Creating strategies to achieve goals and mission

� Measuring and evaluating performance

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Creating a Shared Vision

� Believe in dreams

� Be future looking

◦ See down the road

◦ See change as an opportunity

� Help others see and catch the vision

� Involve people in the process

� Be enthusiastic

CREATING A SHARED

VISION

TED TALK: HOW GREAT

LEADERS INSPIRE

http://www.ted.com/talks/lang/en/simon_sinek_how_great_leaders_inspire_action.html

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What-How-Why

� If you hire people just because they can do a job, they’ll work for your money. But if you hire people who believe what you believe, they’ll work for you with blood and sweat and tears.” (Simon Sinek)

Clarifying Values

� Be clear about your guiding principles

� Stand up for beliefs

� Earn others respect

� Display interpersonal skills

� Modeling the way

◦ Lead by example

◦ Demonstrate integrity

◦ Display behaviors that you expect from others

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Communicating Effectively

Empowering and Building Up Others� Enable others to act

� Think about what you call your staff

� Ownership and empowerment

� Recognition and appreciation

� Care

◦ Reach down and life people up

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Team Development

� Teamwork is about “we”

◦ Encourage group decisions

� Foster collaboration

� Build trust and energy

� Bring out the best in others

Strategy

� Challenge the process

◦ Move beyond the status quo

� Recognize good ideas

� Learn, innovate, grow and improve

� Make the tough decisions

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Evaluation

� Self-reflection

� Self-awareness

How to be an Exceptional Leader� Organizational

culture

� Make the tough decisions

� Be open to admit mistakes

� Develop others

� Build and facilitate collaborative relationships

� Credibility

� Integrity

� Connect to what’s meaningful to others by creating a common purpose

� Feel and show your passion

� Ask questions

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Considerations…

� What values guide your actions?

� How do you best set an example?

� How do you articulate a vision for the future?

� What do I need to improve to be a better leader?

� How do I build a cohesive, inspired team?

� How do I share power and information, and still hold accountability?

Starbucks Case Study

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PERSONAL ASSESSMENT

https://www.mindtools.com/pages/article/newLDR_50.htm

Summary

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QUESTIONS?