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Etiquettes Personal – Professional – Netiquettes – Social
Dictionary meaning:
the customary code of polite behavior in society or among members of a particular profession or group
How do we explain it GOOD GOVERNANCE OF SELF
Rules governing socially acceptable behavior in Professional, Social and even in Personal Space.
Etiquettes are Directly Proportionate to an individual’s Leadership, Personal Quality, Practiced Principles and Integrity.
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Dr. Vahini Reddy www.evolveexcellence.com
Why Practicing Personal Etiquettes are so Important? Let’s look at the Problem:
Q: How long does it take to make a first impression?
A: 3-5 seconds
Q: If you wanted to put a bad first impression right, how long would that take?
A: It can take up to 10-15 times of meeting that person.
Q: Do we get the opportunity to do that with our guests?
A: No, once we lose them, there is a strong likelihood we have lost them for good!
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11/6/2018
Dr. Vahini Reddy www.evolveexcellence.com
Solution
Learn The Correct Way!
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11/6/2018
Dr. Vahini Reddy www.evolveexcellence.com
What makes a Good Impression? Simple things but Gigantic Impact
•Good Eye Contact & Smile •Relaxed Facial Expressions
•Lean In/Move Forward •Positive Tone of Voice
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11/6/2018
Dr. Vahini Reddy www.evolveexcellence.com
…Continue
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• Rise when you are introducing someone or you are being introduced
• Appropriate introductions – introduce someone by their title and last name (Ms. Mrs. Mr. Dr. Swami), unless otherwise specified
• Exhibit a positive attitude and pleasant character/ Behavior
• Nonverbal communication is important along with Verbal interaction
• Show common respect and consideration for others
Dr. Vahini Reddy www.evolveexcellence.com
Professional Appearance
Grooming is fundamental
•Hair clean and styled appropriately, cut the beards and mustache
•Clean nails, skin and teeth, mouth odor
• wear make-up (learn suitable styles according to the field)
•Check fragrance and clothing care
Tonal Quality One to One/ Group/ Over a Call
Polite and Relevant
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11/6/2018
Dr. Vahini Reddy www.evolveexcellence.com
Saying it in a ways that shows professionalism, practice how you would say it, use the correct tone
and speaking with confidence shows you are a confident person.
PRACTICE MAKES MAN PERFECT!?
Do You Agree…
11/6/2018
Dr. Vahini Reddy www.evolveexcellence.com
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Office Etiquettes
REMEMBER – NOTHING is confidential when sent electronically
Telephone –
• Use appropriate tone of voice • Maintain a positive attitude • Remove slang terms and use
good listening skills (Yea) • Take complete phone
messages (name, date, time, reason for calling, where they can be reached)
• Cell phone – TURN IT OFF
Email • Make subject line specific
• Address emails
• Reply to a question- copy question into your email and then provide your response
• Follow standard writing guidelines - business letter format as a professional courtesy
• Include your name and contact information
Cubical • Keep in mind that others work
around you
• Professional business calls only
• Use your “inside voice” when on the phone or speaking with a co-worker
• Remember cubical conversations and calls can be heard by others (use discretion and good judgment as there is no “free air space”)
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Office Etiquette
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• What is expected of you? • Don’t talk too often about “Bygone Days” – the faster you shed your previous
identity, the more easily you will begin to work in the new setting. • Find out about the “informal” chain of command • Making a positive impression • Recognize that what you do early on will be magnified • Remember your manners • Be ready to learn, adapt and change • Exercise professional maturity by showing good judgment and build good
relationships • Show a healthy respect for colleagues experience and expertise • Exhibit a positive attitude and know what your role will be on the team – How can I
best assist? • Leave your personal life at the front door – (if you happen to speak don’t forget to
mention that it was unintended) • Inquire about the proper way to respond to co-workers, supervisors, clients ( Business letter head, phone call etc.)
Social Etiquettes The Importance of Social Gestures and Dining Appropriately
DINNING
80% of second interviews involve a business meal. Therefore Table
Manners is an integral part etiquettes.
SOCIAL GATHERING
Social etiquette is important because others judged you by those standards accepted as the norm in specific social circles.
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11/6/2018
Dr. Vahini Reddy www.evolveexcellence.com
DINNING ETIQUETTES
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•Arrive on time
•Wait to sit until host/hostess indicated the seating arrangement
•Put napkin in lap before drinking or eating
•Order easy to eat food
•Don’t order the most expensive items on the menu
(especially when someone is treating you) Dr. Vahini Reddy
www.evolveexcellence.com
DINNING ETIQUETTES
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•Wait until everyone has been served before you begin to eat
•Bring food to your mouth – NOT your head to your plate
Salt/Pepper pass together Generally pass food to the right Rest utensils on plate while talking Do not talk with your mouth full Do not chew with your mouth open
Dr. Vahini Reddy
www.evolveexcellence.com
SOCIAL ETIQUETTES – General Cautions
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NO swearing NO loud or obnoxious behavior NO crude comments or topics Subjects to avoid: health, gossip, love life, politics, religion, race and inappropriate stories or jokes
Dr. Vahini Reddy www.evolveexcellence.com
What to bear in mind?
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Strike BALANCE by constant check on self behavior – UNBALANCED to BALANCED Mode
Perceptions are created on self experiences – so, take it easy when judged wrongly. It is others lookout not your fault.
Manner and Etiquettes takes you o places where your position and education cannot take
Code of Conduct and Good behavior Never goes out of Fashion
People in general are generous to “understand” others and their situations BUT would never spare misconduct nor they ignore low values.
Thank you!
Dr Vahini Reddy Email
Website
www.evolveexcellence.com
