Establishing Quality Management System

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  • 8/4/2019 Establishing Quality Management System


    Mohammad Zaid

    Establishing a quality management system (4.1)

    The standard requires the organization to establish aquality management systeminaccordance with the requirements of ISO 9001.(What is ISO 9000)

    What does this mean?

    To establish means to set up on a permanent basis, install, or create and therefore inestablishing a management system, it has to be designed, constructed, resourced,installed and integrated into the organization signifying that a management system onpaper is not a management system.

    Establishing a system in accordance with the requirements ofISO 9001means that thecharacteristics of the system have to meet the requirements of ISO 9001. However, the

    requirements of ISO 9001 are not expressed as system requirements of the form Thesystem shall . . . but are expressed as organization requirements of the form Theorganization shall . . . It would appear, therefore, that the system has to cause theorganization to comply with the requirements and this will only happen if the system hasbeen integrated into the way the organization does things. Some organizations regardthe management system as the way they do things but merely documenting what you dodoes not equate with establishing a system.

    Why is this necessary?

    This requirement responds to the System Approach Principle.

    ISO 9001contains a series of requirements which if met will provide the managementsystem with the capability of supplying products and services that satisfy theorganizations customers. All organizations have a management system a way ofworking, but in some it is not formalized in others it is partially formalized but noteffective and in a few organizations the management system really enables itsobjectives to be achieved year after year.

    In such organizations, a management system has been established rather than evolvedand if an organization desires year after year success, it needs a formal mechanism toaccomplish this it wont happen by chance or even by the brute force and

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  • 8/4/2019 Establishing Quality Management System


  • 8/4/2019 Establishing Quality Management System


    Mohammad Zaid

    This diagram has some important features. Note that the design input to thesystem comprises internal and external requirements. On the right side there arefour improvement routes:

    Improvements in conformity during operation of the system arisethrough enforcing policy and practices doing what you say you do

    Improvements in conformity during system construction arise through enforcingpolicy and design rules on the system reworking the system to comply with theestablished policies and objectives

    Improvements in efficiency during system construction arise through findingbetter ways of implementing the system design shorter, less wasteful routines,less complexity, lower skill levels, fewer resources

    Improvements in effectiveness arise as a result of identifying different policiesand objectives higher targets, new objectives, new requirements, regulations,

    and new technologies.

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    Link to Previous Articles

    1. Quality management system - Summary of requirements

    2. Difference between Quality Assurance and Quality Control

    3. What is ISO 9000?

    4. Quality Glossary A to Z

    5. The Quality Control Audit - By Kaoru Ishikwa

    6. The eight principles of quality management

    7. Executive Summary of the 14 Toyota Way Principles

    8. Toyota Production System

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