Enterprise Infrastructure Solutions - CenturyLinkgsaeis.centurylink.com/asset/gsaeis/redacted/4.1...Enterprise Infrastructure Solutions Volume 4—Business Volume SFA# 52021671/NSP#

Enterprise Infrastructure Solutions

Volume 4—Business Volume

SFA# 52021671/NSP# 80162 RFP No.: QTA0015THA3003

i March 31, 2017November 4, 2016

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ii March 31, 2017November 4, 2016


TABLE OF CONTENTS

Letter of Commitment .................................................................................................. iii

Executive Summary ...................................................................................................... 1

Standard Form 33 (L.32.1) and Amendments ............................................................. 1

Representations and Certifications (L.32.2) ............................................................. 23

Corporate Overview .................................................................................................... 24




iii March 31, 2017November 4, 2016


LETTER OF COMMITMENT




ES-1 March 31, 2017November 4, 2016


EXECUTIVE SUMMARY

NS2020 Enterprise Infrastructure Solutions (EIS) is the latest in a series of

groundbreaking contracts that keeps the General Services Administration (GSA) at the

forefront of shaping the telecommunication’s landscape for the Federal Government.

Providing affordable access to the latest industry capabilities and products and

transforming the current operational environment with such initiatives as Category

Management will streamline the means by which agencies are able to acquire all of

their goods and services. GSA has crafted a contract framework that will allow

CenturyLink to deliver a service architecture that will yield ongoing savings to the

government and taxpayers well beyond the EIS program life.

Platform CenturyLinkTM, shown in Figure ES-1, represents the evolution of

CenturyLink’s service offerings and is designed to ensure GSA and the agencies benefit

from continuous product and service

innovation. All CenturyLink services are

layered in a fully converged architecture

with integrated access, cybersecurity,

diagnostic monitoring, and managed

network services, as shown in

Figure ES-2, that will enable smooth

migration from legacy services to Platform

CenturyLink to CenturyLink’s future

programmable services backbone (PSB)

that will offer network function virtualization

(NFV) pods and software-defined

networking (SDN).

Figure ES-1. Platform CenturyLink






Figure ES-2. CenturyLink’s Technical Architecture

Supporting our product offerings is CenturyLink’s Federal Business Unit, a dedicated

organization of more than 600 people that is singularly accountable to and responsible

for the Federal Government’s needs. Direct support to the EIS contract is provided by

our EIS Program Management Office (PMO), which is discussed in the Management

Response, Section 1.1.

Platform CenturyLink includes:

Service Related Equipment (SRE)—CenturyLink’s interface to the customer;

delivering secure application access and data transport.

Network Access—multiple access types enable customizable solutions.






Network Services—advanced communication services that allow agencies to

transform the business of government.

Cloud Services—full application and infrastructure virtualization allows

agencies to support their missions with mobile, cost effective, and secure

resources.

Application Marketplace—movement of services to the application layer

requires a robust marketplace capability to rapidly add services. The EIS web

interface will provide access for agencies to manage their services and add new

services using click-button provisioning.

EIS Automation—CenturyLink’s future PSB will provide for NFV pods to be built

directly into the network and data centers; a core component of CenturyLink’s

NFV and SDN strategy.

Our Vision for EIS is in line with GSA Goals

Service Continuity and Security—Our performance under the GSA Networx, GSA

Regional, and Department of Homeland Security (DHS) contracts provides a foundation

for EIS service continuity. We have

demonstrated strong thought

leadership in the implementation of

industry-leading cybersecurity

capabilities such as Managed

Trusted Internet Protocol Service

(MTIPS) and the DHS EINSTEIN 3

Accelerated (E3A) services.

CenturyLink’s CEO Glen Post is a

member of the President’s National

Security Telecommunications

Advisory Committee (NSTAC)

(see Figure ES-3).

Acquisition and Operations Efficiency—Ongoing evolution of CenturyLink’s

management methods and program approach is driven and demonstrated by a

Figure ES-3. CEO, Glen Post, (4th from the left

of President Barack Obama and DHS

Secretary Jeh Johnson). May 6, 2015

President's NSTAC meeting.






continuous improvement cycle. We leverage lessons learned from our Federal

Government contract experience as well as industry best practices to improve business

processes, without sacrificing our highly individualized service supporting EIS

customers’ unique requirements.

The consolidation of more than 80 local service agreements into EIS further

simplifies acquisition across the portfolio and establishes that technology is global.

Local oversight is a key contributor to technology adoption, but the initiative needed to

achieve economies of scale in a global technology environment cannot be discounted.

Flexibility and Agility—Our PMO is highly adaptable and fully accountable, with

proven processes for serving federal agencies and a culture that rewards customer and

mission-centric behaviors. CenturyLink is a full service provider with an integrated

service platform that allows for flexibility and agility.

Support Systems—CenturyLink’s support systems will combine a simplified EIS

user web interface with navigation links to functional areas. A publicly available web

page will provide information on CenturyLink’s offerings including program support

contacts. Authorized EIS users will be given access to additional information during the

fair opportunity process and throughout the contract’s performance period.

Transition—CenturyLink affirms its commitment to work with GSA in transition

planning and implementing Networx lessons learned and risk mitigation strategies to

reduce agencies’ EIS transition risk.

CenturyLink’s technology offerings enable

agencies to enhance and transform services

in conjunction with transitioning to EIS. We

will work with incumbent contractors and

ordering agencies to minimize program

delays.

CenturyLink’s Commitment: A Continued Successful Partnership

One measure of a successful partnership is that both parties benefit from the

relationship. CenturyLink has successfully encouraged expansion of the GSA Networx

“CenturyLink has been a terrific partner

with the Department of Homeland Security

in providing reliable and secure networks

and to bring Cybersecurity to the private

sector.”

Secretary of Homeland Security, Jeh Johnson

at CenturyLink’s HQ on 5/16/14






contracts to our customers, including the migration of our current business under DISA’s

Dedicated Access Transmission Services (DATS) contract to Networx, growth in our

Networx Private Line Services task orders, and the recently awarded Networx DCTS-N

task order.

CenturyLink continues to make strategic investments that align with GSA’s vision.

Our corporate priorities are to shift our business model from a telecommunications

carrier to an information technology (IT) communications integrator with an owned

carrier-class network. As such, our acquisitions over the last five years have focused

on enhancing the reach and strength of our wireline network infrastructure and the

addition of 2.2 million square feet of leased or owned data center space to serve our

global customers. The addition of award-winning cloud service offerings to our

portfolio, the focused expansion of our IT consulting business, the expansion of our

cybersecurity suite of services, the creation of big data analytic solutions and disaster

recover offerings align with and support the GSA NS2020 acquisition strategy.

At the time of the GSA Networx contract awards, our federal government prime

contract business was ranked number 54 according to the Washington Technology

Top 100 Federal Government Contractors. For calendar year 2014, CenturyLink ranked

number 37. That growth was in large part due to the association that we have

maintained with GSA. Our success is GSA’s success in attracting new business to GSA

vehicles and expanding the marketplace for technology services. We are proud to

submit this response to EIS and reaffirm our commitment to GSA, our shared

customers, the federal agencies who require support under the EIS contract. We look

forward to continued growth and our mutual success.




1 March 31, 2017November 4, 2016


STANDARD FORM 33 (L.32.1) AND AMENDMENTS

CenturyLink has updated Section 11 of SF33 to reference current page count of

each section of the RFP in response to Amendments 1-1716. This page count does not

include cover sheets and subsequent table of contents provided within each section.











CenturyLink acknowledges receipt of the following Amendments to this solicitation and has incorporated signed acceptance of each:

Amendment Date Issued

01 11/27/2015

02 12/11/2015

03 12/23/2015

04 1/6/2016

05 1/22/2016

06 1/29/2016

07 2/5/2016

08 2/12/2016

09 2/17/2016

10 2/18/2016

11 2/22/2016

12 07/06/2016

12(V.1) 07/06/2016

12(V.2) 07/06/2016

13 09/01/2016

14 09/22/2016

15 09/29/2016

16 10/19/2016

17 12/22/2016


































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REPRESENTATIONS AND CERTIFICATIONS (L.32.2)

In accordance with FAR 52.204-7, CenturyLink is registered in Sam.Gov and verifies

its representations and certifications are current, accurate, complete as of March 20,

2017, and applicable to this solicitation under NAICS code 517110 for incorporation by

reference.

CenturyLink’s DUNS and CAGE numbers are below along with representation and

certification information. CenturyLink has no subcontractor planned to receive ten

percent or more of planned revenue.

Commercial and Government Entity (CAGE)

Number: 1XWZ7

Dun and Bradstreet Data Universal Numbering

System (DUNS) Number: 178617031

Taxpayer Identification Number (TIN): 841108481

Legal “doing business as” (DBA) Name:

Qwest Government Services Inc. d/b/a CenturyLink

QGS on behalf of itself and its affiliated entities

companies (“CenturyLink”)




24 March 31, 2017November 4, 2016


CORPORATE OVERVIEW

CenturyLink, Inc. (NYSE: CTL) is a global communications, hosting, cloud and IT

services company enabling millions of customers to transform their businesses and their

lives through innovative technology solutions. CenturyLink offers network and data

systems management, Big Data analytics and IT consulting, and operates 60 data

centers in North America, Europe and Asia. The company provides broadband, voice,

video, data and managed services over a robust 250,000-route-mile U.S. fiber network

and a 300,000-route-mile international transport network.

In 1930, William Clarke and Marie Williams purchased the 75 paid subscriber Oak

Ridge Telephone Company and setup the switchboard in their front parlor. In 1946, they

gave the company to their son, Clarke M. Williams as a wedding present that, in 1968,

became Central Telephone and Electronics covering three states with 10,000 access

lines.

In 2016, CenturyLink is now the third largest telecommunications provider in the

United States offering:

Large global service networks

– Nationally 250,000 route-mile fiber network

– Internationally a 300,000 route-mile access network.

60 major and secure data centers in North America, Europe and Asia.

A comprehensive portfolio of IP-based hosted, data, cloud, security, integrated,

managed solutions, broadband and video.

Cybersecurity solutions tailored individually to protect and defend our

commercial, federal, state and local agency, Department of Defense and

operational aviation networks

Award-winning customer service.




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CenturyLink was named the leading cloud service provider for 2015 by Frost & Sullivan

based on criteria such as customer experience, implementation best practices, ability to

meet industry challenges and visionary innovations. Frost & Sullivan identifies

companies each year that set the standard for cloud IT services.

CenturyLink is a full service provider to commercial, consumer, and federal

government customers. In particular, CenturyLink provides service for federal contracts

supporting civilian and defense agencies with a variety of service offerings, many which

are sensitive and classified contracts. CenturyLink is committed to enhancing its product

and service portfolio in support of the federal government’s most pressing technological

needs and to the continued investment in resources to meet future demand for robust,

agile, and cost effective telecommunication and IT services. The CenturyLink vision

outlines a strategy that will flexibly evolve our business to address the next generation

of services demanded by the marketplace.

The CenturyLink Vision

A clear vision of how our integrated network, cloud/hosting and IT services can enable

new ways of living and working in an innovation-driven, fast-moving world. We hold a unique

position—the people, technology, assets and financial strength—that gives us a clear

advantage in enabling this new economy.”

CenturyLink’s long history of introducing new technologies and capabilities and its

sound financial base sets the stage for strong federal government confidence in our

ability to equip agencies with innovative, competitively priced and secure services to

fulfill their missions and day-to-day government business and operational requirements.

In 2014, CenturyLink reported $18,031 million in operating revenue with net cash of

$5,186 million provided by operating activities.

Documents

Enterprise Infrastructure Solutions - CenturyLinkgsaeis.centurylink.com/asset/gsaeis/redacted/4.1...Enterprise Infrastructure Solutions Volume 4—Business Volume SFA# 52021671/NSP#