8/9/2019 Enterprise Collaboration - Vision

1/10

Nitin Kohli

EnterpriseCollaboration

NitinKohli

8/9/2019 Enterprise Collaboration - Vision

2/10

AGENDANitin Kohli

Basics

Vision: The What?

Tools

Privacy and Security

Other Considerations

8/9/2019 Enterprise Collaboration - Vision

3/10

Bas ics

YourEmployees: YourCustomers:

Nitin Kohli

Areyougivingyourinternalcustomers

(employees)therighttoolstodevelop

relationshipswithyourcustomers?

Areyourcompetitorsbuildingbetter

relationshipswithcustomersthan

you?

Howfastcanyouremployeesrespondto

feedback/complaints

by

your

customers?

Youremployeesareyourfrontlineor

oyourcustomerstrustyou

Sincewhen

did

customers

trust

their

perceptionsofyoumorethanyour

com etence? ,

themdotheirjob? Isithardertosellaproducttoyour

customersevenwhenitsawinwin

situationfor

both

parties?

8/9/2019 Enterprise Collaboration - Vision

4/10

Bas ics

TheGolden

Rule

Nitin Kohli

Trustand

Loyaltyfor

Employer

Communityand

Employee

Satisfaction

WhatdoEmployees

careabout??

Visibility+Credibility=Profitability

Collaboration,rus an

CompetenceCommunityand

Customer

care

WhatdoCustomers

careabout??

8/9/2019 Enterprise Collaboration - Vision

5/10

Bas ics

Why

is

Credibility

and

Visibility

so

important??

Nitin Kohli

MaslowsHierarchyofNeeds(AbrahamMaslow,1943)

oc a e ong ng nc u es n sw soc a env ronmen ssuc ascommun y,co

workers,who

you

work

with

and

satisfaction.

employment,educationalandrecreationalprograms,andcommunityactivities.

IfSocial

and

Community

Belonging

are

done

right,

ego

status

can

be

boosted

too.

BuildTrust BeVisible

Whatdoesthat

meanforus?

Build

Relationships

ShareWith

Your

Community

8/9/2019 Enterprise Collaboration - Vision

6/10

VISIONNitin Kohli

Relationships

aretheFocus

Platformsare

justthemeans

8/9/2019 Enterprise Collaboration - Vision

7/10

VISIONNitin Kohli

WhatisCollaborativeEnterpriseFramework?

Interaction etweenpeop e

Distributedcommunications

RealTime

Accesstoresources

Productivitygoals

Structure

8/9/2019 Enterprise Collaboration - Vision

8/10

VISIONNitin Kohli

givingconsistentvalue

Thisiswherethatfacemeetsthecurrentand

potentialcustomers

personally

and

in

amore

personalsocialmediaenvironmentleadingto

.

8/9/2019 Enterprise Collaboration - Vision

9/10

Vis ion

BePersonalandBuildtrustthroughgivingconsistentvalue

Nitin Kohli

,

8/9/2019 Enterprise Collaboration - Vision

10/10

VISION

Nitin Kohli

Oncethehomeworkisdoneinbuildingtrustandrelationships

Clientaremorepronetodiscussingsolutionswhichareininterestofbothparties

More$$inthebottomline+Youcreateevangelistsforyourproductandcompany