Enterprise Collaboration - Vision

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  • 8/9/2019 Enterprise Collaboration - Vision

    1/10

    Nitin Kohli

    EnterpriseCollaboration

    NitinKohli

  • 8/9/2019 Enterprise Collaboration - Vision

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    AGENDANitin Kohli

    Basics

    Vision: The What?

    Tools

    Privacy and Security

    Other Considerations

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    Bas ics

    YourEmployees: YourCustomers:

    Nitin Kohli

    Areyougivingyourinternalcustomers

    (employees)therighttoolstodevelop

    relationshipswithyourcustomers?

    Areyourcompetitorsbuildingbetter

    relationshipswithcustomersthan

    you?

    Howfastcanyouremployeesrespondto

    feedback/complaints

    by

    your

    customers?

    Youremployeesareyourfrontlineor

    oyourcustomerstrustyou

    Sincewhen

    did

    customers

    trust

    their

    perceptionsofyoumorethanyour

    com etence? ,

    themdotheirjob? Isithardertosellaproducttoyour

    customersevenwhenitsawinwin

    situationfor

    both

    parties?

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    Bas ics

    TheGolden

    Rule

    Nitin Kohli

    Trustand

    Loyaltyfor

    Employer

    Communityand

    Employee

    Satisfaction

    WhatdoEmployees

    careabout??

    Visibility+Credibility=Profitability

    Collaboration,rus an

    CompetenceCommunityand

    Customer

    care

    WhatdoCustomers

    careabout??

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    Bas ics

    Why

    is

    Credibility

    and

    Visibility

    so

    important??

    Nitin Kohli

    MaslowsHierarchyofNeeds(AbrahamMaslow,1943)

    oc a e ong ng nc u es n sw soc a env ronmen ssuc ascommun y,co

    workers,who

    you

    work

    with

    and

    satisfaction.

    employment,educationalandrecreationalprograms,andcommunityactivities.

    IfSocial

    and

    Community

    Belonging

    are

    done

    right,

    ego

    status

    can

    be

    boosted

    too.

    BuildTrust BeVisible

    Whatdoesthat

    meanforus?

    Build

    Relationships

    ShareWith

    Your

    Community

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    VISIONNitin Kohli

    Relationships

    aretheFocus

    Platformsare

    justthemeans

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    VISIONNitin Kohli

    WhatisCollaborativeEnterpriseFramework?

    Interaction etweenpeop e

    Distributedcommunications

    RealTime

    Accesstoresources

    Productivitygoals

    Structure

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    VISIONNitin Kohli

    givingconsistentvalue

    Thisiswherethatfacemeetsthecurrentand

    potentialcustomers

    personally

    and

    in

    amore

    personalsocialmediaenvironmentleadingto

    .

  • 8/9/2019 Enterprise Collaboration - Vision

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    Vis ion

    BePersonalandBuildtrustthroughgivingconsistentvalue

    Nitin Kohli

    ,

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    VISION

    Nitin Kohli

    Oncethehomeworkisdoneinbuildingtrustandrelationships

    Clientaremorepronetodiscussingsolutionswhichareininterestofbothparties

    More$$inthebottomline+Youcreateevangelistsforyourproductandcompany