Shoprite IT Slide 1

~ Enterprise Architecture in Shoprite ~ Crafting architecture governance into IT

business processes

The Open Group Johannesburg Conference Johannesburg, South Africa

March 15-16, 2011

Jean Buÿs Enterprise Architect Shoprite Group of Companies

http://www.shopriteholdings.co.za/ jbuys@shoprite.co.za

Shoprite IT Slide 2

Introduction

Shoprite IT Slide 3

Introduction to Shoprite

Shoprite Group of Companies - the leading food retailer on the continent -

• Africa's largest food retailer

• Operates 1166 corporate and 270 franchise outlets

• 16 countries across Africa & Indian Ocean Islands

• Turnover of R67,402 billion - June 2010.

• Head quarters situated in the Western Cape.

Shoprite IT Slide 4

Crafting architecture governance into IT business processes

The TOGAF ADM is a generic method for architecture development and TOGAF specifically recommends that the ADM should be tailored to suite the specific needs of an organizations.

•This presentation provides a walkthrough of the architecture processes and architecture governance authorities in the Shoprite Group of Companies.

• It shows how these architecture processes are integrated into the strategic and operational IT processes of the organization.

•A live demo of the processes, as modeled in the EA repository, is provided.

Shoprite IT Slide 5

Governance Definitions

Levels of Governance within the Enterprise [TOGAF 9] • Corporate Governance

• Technology Governance

• IT Governance

• Architecture Governance

IT governance [King III]

• "IT governance can be considered as a framework that supports effective and efficient management of IT resources to facilitate the achievement of a company’s strategic objectives.

Architecture Governance [TOGAF 9]

• “The practice and orientation by which enterprise architectures and other architectures are managed and controlled at an enterprise-wide level.”

Governance is about getting people to do the right thing at the right time in the right way.

Shoprite IT Slide 6

Shoprite Architecture Governance

Architecture Governance at Shoprite

• Defining governance bodies and their responsibilities

• Defining required architecture outputs and standards

• Tailoring the existing IT processes to incorporate architecture processes and architecture review gates

• Ensuring that architecture responsibilities are fulfilled

• Ensuring that architectures conform to principles and standards

Shoprite IT Slide 7

Formal Governance Structures and IT Teams

Logical & Physical Review

Conceptual Review

IT

Company

Board Shoprite Holdings Board

Audit and Risk Committee

IT Governance, Risk and

Compliance Committee

Architecture Committee

Application Design Review

Team

Technology Design Review

Team

IT Technical Advisors

•Enterprise Architect •Dev Manager •BI and Int Manager •Bus Solutions Manager

•R&D Manager •Technology Architect •Technical Services Manager •IT Service Support Manager •IT Governance Manager •IT Info Security Manager

•Business Analysts •Solution architects •Software engineers •COTS specialists •Technology specialists

•Enterprise Architect •Technology Architect •Technology Specialists

Governance Structures

IT Teams Enterprise

Architecture Team

Project Management

and Admin

IT Services Teams

Business Solution Team

IT Solution Acquisition &

Dev Teams

IT Governance Team

IT Exec

Ensures a consistent approach to technology

and solution designs across the retail value chain

Shoprite IT Slide 8

Architecture & Design Processes

Key design iterations for Architecture Process

• Developing enterprise architectures

• Developing high level (conceptual) designs for IT solution

• Developing detailed (logical and physical) designs for IT solution

Crafting these architecture process into IT:

“So , Come up to the lab, and see what's on the slab. I see you shiver with antici………pation.”

Reference Frameworks that were used in creating the Shoprite IT Process Landscape

• TOGAF • RUP

• COBIT • ITIL

• ITUP (IBM Tivoli Unified Process) • PMBOK

Shoprite IT Slide 9

Shoprite IT Business Processes

- Demo: IT processes in the EA Repository -

Shoprite IT Slide 10

Architecture Committee Review Outputs

Process Example:

Design conceptual IT solution, obtain architectural approval, and finalize business case

Develop the high level to-be architectures (business, data, application, and technology) for the IT solution from the requirements and resolve any impacts across the IT landscape.

Populate the EA repository with the identified solution artifacts and create architecture review presentations.

Ensure architectures are used appropriately, conform to principles & standards, and are re-used by conducting a formal architecture review.

Finalize the architecture and complete required documentation. Create the final business case for sign-off.

Process Outputs Modelling Tool L0-L2 process models ARIS

Org structures and roles ARIS

High level architecture models Business architecture (L0-L3 process, teams) Business data flow (at L3) Application models Technology models

ARIS

Architecture Committee presentation Microsoft

PowerPoint ARIS

Architecture Committee signoff and minutes Microsoft Word

Shoprite IT Slide 11

Final thoughts on changing your organisation…

"And it ought to be remembered that there is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things. Because the innovator has for enemies all those who have done well under the old conditions, and lukewarm defenders in those who may do well under the new.“

- Nicolo Machiavelli c 1505

Shoprite IT Slide 12

Questions?