Enterprise Agreement Collaboration Cisco Customer Collaboration Suite o Enterprise contact center platform

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  • Cisco Confidential © 2015 Cisco and/or its affiliates. All rights reserved. 1

    Cisco Enterprise Agreement for Collaboration Michael Weiss Product Sales Specialist for Collaboration February 2015

  • © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

    B us

    in es

    s Va

    lu e

    Application Rights

    User Connect Licensing

    Voice Users, Video Users

    Unified Workspace Licensing

    CUWL Standard, Pro

    Device Licensing Phone Licenses, DLU’s

    Device Licensing was appropriate as customers migrate PBX to IPTel systems

    As users require more application rights to collaborate more effectively, User Connect Licensing and CUWL provide more inclusive, cost- effective licensing options.

    Enterprise Agreement

    When an organization aspires to a strategic relationship based on Cisco’s Collaboration architecture, an Enterprise Agreement may be appropriate

  • © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

    Cisco Enterprise Agreement for Collaboration

    Unlimited, enterprise-wide

    access to Collaboration Suites

    The Cisco Enterprise Agreement for Collaboration (Collab EA) provides software deployment and service consumption rights for an entire organization in a single, co-terminated multi-year agreement

    •  Productized suites containing software upgrade subscriptions

    •  “All you can eat” license and service consumption (organic growth included)*

    •  Fixed price with budget predictability

    * Cloud Conferencing Suites have a 20% maximum growth cap (organic/inorganic)

  • © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4

    • Price basis: Fixed price based on total Knowledge Worker population. Customer Collaboration Suite is based on agents and ports.

    • Comprehensive: Unlimited application consumption without true-ups*

    • Term: 3- or 5-year with periodic payments (e.g. annual) via Cisco Capital

    •  Investment protection: Favorably converts existing software and services

    • Perpetual rights to deployed on-premise software

    • Subscription, Technical Support, and Advanced Services renewal options

    Offer Basis

    End of Term

    Cisco Enterprise Agreement for Collaboration

    Unlimited, enterprise-wide

    access to Collaboration Suites

    Available Suites: •  Cisco Enterprise Agreement Unified Communications Suite •  Cisco Enterprise Agreement TelePresence Multi-Party Suite •  Cisco Enterprise Agreement WebEx On-Premises Suite •  Cisco Enterprise Agreement Prime Collaboration Suite •  Cisco Enterprise Agreement Prime Collaboration – Contact Center Assurance Option •  Cisco Enterprise Agreement HCS-LE Management Suite •  Cisco Enterprise Agreement Customer Collaboration Suite •  Cloud Conferencing Suite (Enterprise Edition)* •  Cloud Conferencing Suite (Meeting Center)*

    Impacts EA sales steps * Cloud Conferencing Suites have a 20% maximum growth cap (organic/inorganic)

  • © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5

    Fixed price based on knowledge worker quantity.

    (less installed base)

    Deployment rights enterprise-wide…

    organic growth included**

    Enterprise

    E m

    pl oy

    ee s

    C ontractors

    Enterprise

    E m

    pl oy

    ee s

    C ontractors

    Knowledge Workers*

    Installed Base

    *Concurrent Agents and IVR Ports for Customer Collaboration Suite **Cloud Conferencing Suites have a 20% maximum growth cap (organic/inorganic)

    Cisco Enterprise Agreement for Collaboration

    Unlimited, enterprise-wide

    access to Collaboration Suites

  • © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6

    •  Web conferencing •  Large events •  Training sessions •  Remote desktop support •  Cloud Connected Audio (CCA) Option

    Unified Communications

    TelePresence Multi-Party

    WebEx On-Premises

    •  Core UC and video call control •  Messaging, mobility and Presence •  Emergency response •  Attendant Console

    Key capabilities

    •  Provisioning •  Subscriber management •  Monitoring, reporting and diagnostics •  Capacity planning

    •  Multi-party video conferencing •  Conference bridging resource management & administration

    •  Web conferencing •  Audio conferencing

    •  Enterprise contact center platform & applications •  Inbound/outbound call handling and reporting •  Social media monitoring, queuing and workflow •  Self-service, call routing platform and reporting

    Cisco Enterprise Agreement for Collaboration

    Unlimited, enterprise-wide access to

    Collaboration Suites

    •  Policy creation, MACD, and service activation •  Real-time monitoring, troubleshooting, and testing •  Historic quality, performance, technology consumption

    and end-user trending •  Contact Center Assurance Option – Topology, Event

    correlation, performance dashboard and analysis

    Cloud Conferencing

    Prime Collaboration

    HCS-LE Management

    Customer Collaboration A

    do pt

    io n

    Se rv

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    Prime Collaboration Contact Center Assurance Option

  • © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7

    Highlights Software and service elements in the Collaboration Enterprise Agreement

    Unified Communications

    •  Enterprise-class IP telephony call control •  TelePresence point-to-point call control •  Messaging •  Presence and Instant Messaging (IM) •  Soft Clients and Mobile Clients •  Attendant Console •  Emergency responder (E911)

    TelePresence Multi-Party •  TelePresence Multiparty video conferencing •  TelePresence Conferencing bridging resource management & administration WebEx-On Premises •  General Purpose Web Conferencing

    Cloud Conferencing

    1.  Enterprise Edition (cloud based): •  Web and Video Conferencing •  Event, support, training and general conferencing •  Instant messaging •  Cloud Connected Audio (CCA) Option

    2.  Meeting Center (cloud based): •  Web and Video Conferencing •  Instant messaging •  Cloud Connected Audio (CCA) Option

    Prime Collaboration •  Provisioning - Policy creation, MACD, and service activation •  Assurance - Real-time monitoring, troubleshooting, and testing •  Analytics - Historic quality, performance, technology consumption and end-user trending

    Prime Collaboration – Contact Center Assurance Option

    •  Topology •  Event correlation/reduction tailored to the Cisco Unified Contact Center Enterprise deployment •  Performance dashboard •  Call trace and analysis

    HCS-LE Management •  Zero-touch provisioning •  Subscriber management •  Monitoring, reporting and diagnostics •  Capacity planning

    Customer Collaboration •  Enterprise contact center platform & applications •  Inbound/outbound call handling and reporting •  Social media monitoring, queuing and workflow •  IP-based self-service, call routing platform and reporting

    Adoption Services •  Offering includes: Public Sector (US only), Silver, Silver GET, Gold and Platinum.

    New suites and services provide a holistic approach to acquiring Cisco Collaboration technologies in an Enterprise Agreement consumption model.

  • © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8

    Unified Communications Suite o  Cisco TelePresence Video Communication Server

    (virtualized VCS-Control and VCS-Expressway, Expressway-E and Expressway-C)

    o  Cisco TelePresence Management Suite (TMS) o  Cisco Unified Communications Manager

    (user, public space, and analog devices; multiple endpoints) o  Cisco Unified Mobility (SNR) o  Cisco Session Management Edition o  Cisco Emergency Responder 911 o  Cisco Jabber soft clients

    (Windows, Mac, iPad, iPhone, Android, SDK) o  Cisco Unity Connection o  Cisco Unified Attendant Console Advanced

    TelePresence Multi-Party Suite o  TelePresence Multiparty video conferencing o  TelePresence Conferencing bridging resource management &

    administration

    WebEx On-Premises Suite o  General Purpose Web Conferencing

    Cloud Conferencing Suite (EE) o  Cisco WebEx Meeting Center o  Cisco WebEx Event Center o  Cisco WebEx Support Center o  Cisco WebEx Training Center o  Cisco WebEx Cloud Instant Messaging Service o  Cisco WebEx Cloud Connected Audio (CCA) Option

    HCS-LE Management o  Zero-touch provisioning o  Subscriber management o  Monitoring, reporting and diagnostics o  Capacity planning

    Cloud Conferencing Suite (MC) o  Cisco WebEx Meeting Center o  Cisco WebEx Cloud Instant Messaging Service o  Cisco WebEx Cloud Connected Audio (CCA) Option

    Customer Collaboration Suite o  Enterprise contact center platform & applications o  Inbound/outbound call h

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