CV Sophia BLEIJ
Sophia Bleij PERSONAL INFORMATION Date of Birth: 21st June, 1993 Nationality: Dutch Address: Les Roches Marbella International School of Hotel Management
Ctra. de Istn Km.1, Las Lomas de Rio Verde s/n, Marbella 29602,Spain E-mail: email@example.com Phone:+ (34) 674527290 Skype: sophia.bleij SUMMARY My jobs and internship experiences has given me the opportunity to develop my ability to adapt to any environment and go beyond of what is expected of me. I am honoured and grateful to say that my experiences gave me the possibility to learn fast and to be a great fit for my future team members. I am a big supporter of creative thinking and inspiring others to work in a positive and happy work environment in order to reach my and our goals as accurate, productive and fast as possible. We will never stop learning and I am open for any opportunity that occurs to give me the push to be the best of the best and develop my skills in what I love to do, hospitality management. EDUCATION / QUALIFICATIONS 2012 (August to date)
Bachelor Degree of International Hospitality and Hotel Management Les Roches Marbella International School of Hotel Management - Marbella, Spain Final Semester Specialization: HRM (Human Resources Management).
2010 2011 Business School - Automotive introduction Business School IVA Driebergen, the Netherlands
PROFESSIONAL EXPERIENCE 2015 (July December) F&B Management assistant teacher (Internship) Les Roches Marbella International School of Hotel Management Marbella
Hostess at breakfast facilities Preparing students and guiding them throughout the day Motivating students Teacher and manager in one of the four restaurants in the university
Bistro Creating menus Teaching etiquettes
CV Sophia BLEIJ
2014 (Sept.) 2015 (July) Sales & Marketing / Enrolment (Internship) Les Roches Marbella International School of Hotel Management Marbella
Ensuring daily tasks are met Updating system with the new enrolled students Managing event planning for arriving VIPS Promoting the University Escort students and guide future students through the university Plan and participate at open-days Maintain contacts with educational counsellors Ensuring to show the way of life of Les Roches Marbella
2014 (July September) Groups, Sales, Conference and Events (Internship) Hilton Hotels and Resorts Amsterdam, Netherlands
Aggressively seek new contacts and maintain working relationships with all civic and industry organizations, corporate promotional contacts, and event and booking representatives. Remain current of national trends in the industry and local market changes to best serve the facility. Establish and maintain relationships with industry influencers and key community and strategic partners for maximum facility usage and exposure. Represent the facility at trade shows and community events when required. Assists and advises Director of Sales and Marketing, as necessary, to ensure the successful achievement of the organizations short and long term goals and objectives. Assists and advises Director of Sales and Marketing, as necessary, to initiate and prepare conference Centers budget.
Attends weekly event planning meetings. Provides Business Manager with accurate event billing information for
proper invoicing of clients Verifies space reservations by letter, draws up contracts, obtains
signatures and insurance certifications Conducts site tours/visits with potential clients. Collects and compiles competitive data regarding services, rentals and
catering. Serve as event coordinator, when necessary, during function to minimize
confusion and resolve challenges Schedule and track event requirements within assigned target markets. Maintain ongoing relationships and communications with clients and
outside contract services for a positive image. Gather accurate event information and ensure that event setups are
accurate for events and that information is efficiently communicated to staff.
Manage event contracts including the timely issuance of contracts, estimates, event profiles, and post events summaries.
Advise event lessees concerning technical and audio/visual requirements.
CV Sophia BLEIJ
Keep the Executive Director and Director of Sales & Marketing informed on all event negotiations in an efficient and timely manner.
Communicate and advance all event information to appropriate staff and managers.
Participate in development of annual budgets; monitor and manage on-going event services expenses within budget.
Continuously research similar area facilities for competitively pricing, level of service, etc.
2013 (Feb. July) Assistant Manager Guest Relations (Internship) Hotel Puente Romano ***** Marbella, Spain
Greets guests upon arrival and bids farewell upon departure. Ensures that, whenever possible, guests receive personal recognition. Inspects VIP room status and amenities in good order prior to guests
arrival. Maintains an active presence in the hotel lobby to greet and assist
incoming guests. Give courtesy calls and complete the call log for Performance Monitor
daily. Promotes inter-hotel sales and in-house facilities and aware of banquet
events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information.
Assists and coordinates with Front Office reception to ensure consistent service.
Handles guest complaints immediately and follows up thoroughly. Arrange golf reservations and golf tours with surrounding golf clubs Maintain guests profile on Opera system
2012 (March - July) Waitress (part-time) Brasserie Olivier Bilthoven, The Netherlands
Greeting customers as they arrive and showing them to their table. Various hosting skills have been developed. Giving first impression to guest and maintaining the contact.
Giving out menus and taking orders for food and drink. Promoting the daily specials
Serving food and drinks in the best professional way Dealing with bill payments and controlling the daily profit and tips for the
team Making sure the environment is clean and tidy. Stock control
2011 (Aug.) 2012 (March) Trade Fair Hostess & Sales Representative (part-time) Afair Events, Hostess Agency Amsterdam, The Netherlands
Gathering all essential event and staffing information prior to event start
CV Sophia BLEIJ
Communicating with managers, chefs, and service staff about event timing and any special requests
Oversee the set up of all tables/areas and supplies Create a personal connection with the event contact while ensuring that
all of his/her guest needs are exceeded Assist with programming names, explaining safety precautions, and any
other bowling related functions Ensure the ending of the event is a pleasant experience Maintain and clean and organized work area Ensure guests leave eager to return always extending a friendly farewell
2010 (Aug.) 2011 (Aug.) Hostess & waitress (Full-time) Restaurant De Hoefslag (one Michelin star) Bosch en Duin, The Netherlands
Greet guests and patrons personally and on the telephone Offer appropriate seating arrangements Present menus and take orders Ensure the quantity of menus is sufficient to cater to the number of guests Relay orders to the kitchen and ensure all orders are filled in a timely and accurate
fashion Set up dining rooms and make reservation arrangements Maintain clean and organized tables and work area Assist room service when and as needed Manage event related work including setting up tables and maintaining both exterior
and interior of the restaurant Communication and event planning
2009 (Aug.) 2012(March)
Hostess, PR assistant (part-time) MH PR / Events Bilthoven, The Netherlands Greet guests and give good and professional first impression at an
event Offer help and escort guests towards their seats or place Ensure quality of work and guarantee high professionalism at the work
flour Organizing and advising Maintain contact with guests
SKILLS Languages Dutch (Mother tongue) English (Written and spoken fluently),
German / Spanish (Basic knowledge) Computers MS Office 2014, Photoshop (Graphic design), Opera, Delphi, OnQ,
CV Sophia BLEIJ
INTERESTS People, Cooking and pastry, foreign cultures, horseback riding, golf, fitness, Event management and coordination AWARDS / ACHIEVEMENTS 2013 to date Student Ambassador Les Roches Marbella, Spain 2011 Local golf club champion De Biltsche Duinen, Bilthoven, The
Netherlands 2010 Local golf club champion De Biltsche Duinen, Bilthoven, The
Netherlands ADDITIONAL INFORMATION 2012 (Dec.) Food Handlers Licence Les Roches Marbella, Spain 2011 (Aug.) European Driving License Bruinsma Utrecht, The Netherlands
2012 (May) IELTS (7.0) REFFERENCES Mrs. M.H. DE HOOG Owner & director MH PR / Events Bilthoven, The Netherlands Email: firstname.lastname@example.org Tel.: + (31) 654257389
Mrs. Myrna JANSSEN Owner Brasserie Olivier Bussumerweg 9 Blaricum, The Netherlands Email: email@example.com Tel.: + (31) 653380353