CV – Sophia BLEIJ

Sophia Bleij PERSONAL INFORMATION Date of Birth: 21st June, 1993 Nationality: Dutch Address: Les Roches Marbella International School of Hotel Management

Ctra. de Istán Km.1, Las Lomas de Rio Verde s/n, Marbella 29602,Spain E-mail: asrsophia@me.com Phone:+ (34) 674527290 Skype: sophia.bleij SUMMARY My jobs and internship experiences has given me the opportunity to develop my ability to adapt to any environment and go beyond of what is expected of me. I am honoured and grateful to say that my experiences gave me the possibility to learn fast and to be a great fit for my future team members. I am a big supporter of creative thinking and inspiring others to work in a positive and happy work environment in order to reach my and our goals as accurate, productive and fast as possible. We will never stop learning and I am open for any opportunity that occurs to give me the push to be the best of the best and develop my skills in what I love to do, hospitality management. EDUCATION / QUALIFICATIONS 2012 (August – to date)

Bachelor Degree of International Hospitality and Hotel Management Les Roches Marbella International School of Hotel Management - Marbella, Spain Final Semester Specialization: HRM (Human Resources Management).

2010 – 2011 Business School - Automotive introduction Business School IVA – Driebergen, the Netherlands

PROFESSIONAL EXPERIENCE 2015 (July – December) F&B Management assistant teacher (Internship) Les Roches Marbella International School of Hotel Management – Marbella

• Hostess at breakfast facilities • Preparing students and guiding them throughout the day • Motivating students • Teacher and manager in one of the four restaurants in the university

“Bistro” • Creating menu’s • Teaching etiquettes

CV – Sophia BLEIJ

2014 (Sept.) – 2015 (July) Sales & Marketing / Enrolment (Internship) Les Roches Marbella International School of Hotel Management – Marbella

• Ensuring daily tasks are met • Updating system with the new enrolled students • Managing event planning for arriving VIPS • Promoting the University • Escort students and guide future students through the university • Plan and participate at open-days • Maintain contacts with educational counsellors • Ensuring to show the “way of life” of Les Roches Marbella

2014 (July – September) Groups, Sales, Conference and Events (Internship) Hilton Hotels and Resorts – Amsterdam, Netherlands

• Aggressively seek new contacts and maintain working relationships with all civic and industry organizations, corporate promotional contacts, and event and booking representatives. Remain current of national trends in the industry and local market changes to best serve the facility. Establish and maintain relationships with industry influencers and key community and strategic partners for maximum facility usage and exposure. Represent the facility at trade shows and community events when required. Assists and advises Director of Sales and Marketing, as necessary, to ensure the successful achievement of the organization’s short and long term goals and objectives. Assists and advises Director of Sales and Marketing, as necessary, to initiate and prepare conference Center’s budget.

• Attends weekly event planning meetings. • Provides Business Manager with accurate event billing information for

proper invoicing of clients • Verifies space reservations by letter, draws up contracts, obtains

signatures and insurance certifications • Conducts site tours/visits with potential clients. • Collects and compiles competitive data regarding services, rentals and

catering. • Serve as event coordinator, when necessary, during function to minimize

confusion and resolve challenges • Schedule and track event requirements within assigned target markets. • Maintain ongoing relationships and communications with clients and

outside contract services for a positive image. • Gather accurate event information and ensure that event setups are

accurate for events and that information is efficiently communicated to staff.

• Manage event contracts including the timely issuance of contracts, estimates, event profiles, and post events summaries.

• Advise event lessees concerning technical and audio/visual requirements.

CV – Sophia BLEIJ

• Keep the Executive Director and Director of Sales & Marketing informed on all event negotiations in an efficient and timely manner.

• Communicate and advance all event information to appropriate staff and managers.

• Participate in development of annual budgets; monitor and manage on-going event services expenses within budget.

• Continuously research similar area facilities for competitively pricing, level of service, etc.

2013 (Feb. – July) Assistant Manager Guest Relations (Internship) Hotel Puente Romano ***** – Marbella, Spain

• Greets guests upon arrival and bids farewell upon departure. • Ensures that, whenever possible, guests receive personal recognition. • Inspects VIP room status and amenities in good order prior to guests’

arrival. • Maintains an active presence in the hotel lobby to greet and assist

incoming guests. • Give courtesy calls and complete the call log for Performance Monitor

daily. • Promotes inter-hotel sales and in-house facilities and aware of banquet

events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information.

• Assists and coordinates with Front Office reception to ensure consistent service.

• Handles guest complaints immediately and follows up thoroughly. • Arrange golf reservations and golf tours with surrounding golf clubs • Maintain guests profile on Opera system

2012 (March - July) Waitress (part-time) Brasserie Olivier – Bilthoven, The Netherlands

• Greeting customers as they arrive and showing them to their table. Various hosting skills have been developed. Giving first impression to guest and maintaining the contact.

• Giving out menus and taking orders for food and drink. Promoting the daily specials

• Serving food and drinks in the best professional way • Dealing with bill payments and controlling the daily profit and tips for the

team • Making sure the environment is clean and tidy. • Stock control

2011 (Aug.) – 2012 (March) Trade Fair Hostess & Sales Representative (part-time) Afair Events, Hostess Agency – Amsterdam, The Netherlands

• Gathering all essential event and staffing information prior to event start

CV – Sophia BLEIJ

• Communicating with managers, chefs, and service staff about event timing and any special requests

• Oversee the set up of all tables/areas and supplies • Create a personal connection with the event contact while ensuring that

all of his/her guest needs are exceeded • Assist with programming names, explaining safety precautions, and any

other bowling related functions • Ensure the ending of the event is a pleasant experience • Maintain and clean and organized work area • Ensure guests leave eager to return always extending a friendly farewell

2010 (Aug.) – 2011 (Aug.) Hostess & waitress (Full-time) Restaurant “De Hoefslag” (one Michelin star) – Bosch en Duin, The Netherlands

• Greet guests and patrons personally and on the telephone • Offer appropriate seating arrangements • Present menus and take orders • Ensure the quantity of menus is sufficient to cater to the number of guests • Relay orders to the kitchen and ensure all orders are filled in a timely and accurate

fashion • Set up dining rooms and make reservation arrangements • Maintain clean and organized tables and work area • Assist room service when and as needed • Manage event related work including setting up tables and maintaining both exterior

and interior of the restaurant • Communication and event planning

2009 (Aug.) – 2012(March)

Hostess, PR assistant (part-time) MH PR / Events – Bilthoven, The Netherlands • Greet guests and give good and professional first impression at an

event • Offer help and escort guests towards their seats or place • Ensure quality of work and guarantee high professionalism at the work

flour • Organizing and advising • Maintain contact with guests

SKILLS Languages Dutch (Mother tongue) English (Written and spoken fluently),

German / Spanish (Basic knowledge) Computers MS Office 2014, Photoshop (Graphic design), Opera, Delphi, OnQ,

MICROS, RIO

CV – Sophia BLEIJ

INTERESTS People, Cooking and pastry, foreign cultures, horseback riding, golf, fitness, Event management and coordination AWARDS / ACHIEVEMENTS 2013 – to date Student Ambassador – Les Roches Marbella, Spain 2011 Local golf club champion – De Biltsche Duinen, Bilthoven, The

Netherlands 2010 Local golf club champion – De Biltsche Duinen, Bilthoven, The

Netherlands ADDITIONAL INFORMATION 2012 (Dec.) Food Handlers Licence – Les Roches Marbella, Spain 2011 (Aug.) European Driving License – Bruinsma Utrecht, The Netherlands

2012 (May) IELTS (7.0) REFFERENCES Mrs. M.H. DE HOOG Owner & director MH PR / Events Bilthoven, The Netherlands Email: mdehoogpr@planet.nl Tel.: + (31) 654257389

Mrs. Myrna JANSSEN Owner Brasserie Olivier Bussumerweg 9 Blaricum, The Netherlands Email: myrnajanssen@live.nl Tel.: + (31) 653380353