ENGLISH 135 Resume 2016 - Dawn

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DAWN BORKOWSKI 3440 MaidstoneTrenton, MI 48183 C: (734) 558-6595dmborkowski@hawkmail.hfcc.edu PROFESSIONAL SUMMARY Interior Designer driven to bring customized residential interiors to life in order to meet and exceed customer expectations. SKILLS Hand rendering and sketching Color theory and lighting Customer service and sales Microsoft Office, Word, PowerPoint, Excel Strong analytical ability EDUCATIONAssociate in Arts: Interior Design Anticipated Graduation Date: 12/2015Henry Ford College Dearborn, MIArea of Study: BusinessFerris State University Big Rapids, MIWORK HISTORY Key Holder/Manager 08/2011 to 04/2014 Five Below Woodhaven, MIResponsibilities Trained, coached and mentored staff to ensure smooth operations of business Investigated and resolved customer inquiries and complaints in an empathetic manner Adhered to all confidentiality requirements at all times and maintained strong leadership goals Promptly responded to inquiries and requests from prospective customers and resolved issues in a timely manner Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals Facilitated inter-departmental communication to effectively provide customer support Sales Representative/Customer Service 05/1998 to 11/2000 Maersk Group Romulus, MIResponsibilities Determined the most cost-effective procedures and routes for shipments, logged and monitored all shipping data Took corrective action in the case of accidents and delays to minimize extra expenses, and on-time pick-up and delivery schedules Communicated with dispatchers, warehouses and customers regarding outgoing orders andcontinuous updates on delivery status Prepared documents for shipment claims submission Managed shipment schedules to maximize productivity and cut costs Minimized damage and repair costs through careful management and preventative maintenance AFFILIATIONS ASID Student Member, NKBA Student Member