Engineering BootcampSETH AXTHELMDEVELOPER EVANGELIST / PRODUCT MANAGER

DOMAIN OVERVIEW

SOLUTIONSAsset Management

Citizen Relationship Management

Environmental Health

Finance and Administration

Land Management

Legislative Management

Licensing and Case Management

Recreation and Resource Management

Right of WayManagement

CUSTOMER OVERVIEWAccela’s customer base is public agencies worldwide. Governing bodies for states, municipalities, county and provinces.Some of the departments we work with are:• Building• Planning• Public Works• Wastewater• Water• Parks and Recreation• Fire• Police• Code Enforcement• Finance

• Public Health & Safety• Rental Property

Management• City Manager• Utilities• Information Technology• Fleet• Facilities Maintenance• Airports• Business Licensing

• Agriculture• Fisheries• Aquaculture• Street Maintenance• Housing• Weights and Measures• Sewer

CUSTOMER VISIONWhat do our customers say they want to achieve?• Online presence• Streamlined, best practice business process• Standardization and consolidation• Ability to decrease wait times at counter• Access to information, quicker and easier• Less reliance on IT for support• Mobile Solutions

CUSTOMER NEEDWhat do our customers actually need?• Move as much business

online as possible• Solution that is easy to

maintain and support• System with enterprise

wide opportunities• Managed Services, the

Cloud

• Mobility, a system that can be used anywhere

• Customer Satisfaction• Ongoing support and

assistance• Increase Revenue• Available Internal

Support

CUSTOMER STRUGGLESWhere do they struggle?• Trying to do too much,

unrealistic expectations• Having and making

enough time• Moving business online• Enabling department users

to support system

• Mobility – Inspectors specifically

• Politics of change• Implementing best

practices• Over automation

ACCELA DIFFERENTIATIONWhy Accela chosen as much as it is• Civic Engagement and

Focus• Web Based Cloud

Solutions• Experience with the

Public Sector

• Good References• Mobility, Map Integration

and Open Data• Ongoing Product

Investment

ACCELA SALES & SERVICES

DELIVERY SEGMENTSStrategic Enterprise Conventional Streamlined Add On

Population 1.5 M Plus 600k - 1.5 M 200k – 600k 50k – 200k AnyProject Mgt Full PMO PMO Part Time PMO Minimal As NeededMethodology Custom Analysis

& Config, some deviation from Methodology

Custom Analysis & Config, possible deviation from Methodology

BPT’s and some Custom Analysis to fill gaps

BPT’s, Partner focused, customer helps with work

Depends on SOW

Enhancements Known - part of SOW

Possible None None N/A

Phases Multiple 1-2 1 1 1Examples NYS, NYC San Francisco,

SeattleOakland, Tempe Pacific County,

Santa MonicaEl Paso –EDRPalo Alto - AMO

Other Change Mgt, Risk Mgt, M&O, Performance Testing

Structured testing

Most Implementations here

Shifting more focus here

Training, Reports, Scripts, Upgrades