Engaging Stakeholders in Culturally Responsive SystemsInvestigating change from interpersonal perspectives

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Introductions

Facilitator and Sponsors

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Introductions

National Center for Culturally Responsive Educational Systems

www.NCCRESt.org

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Introductions

Leadership Academies

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Introductions

Participants

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Agenda

• Academy Overview 10 minutes

• Lecturette: Stakeholders 20 minutes

• Activity: Stakeholder Wheel 15 minutes

• Lecturette: Engaging People 20 minutes

• Activity: Stakeholder Personality Types 25 minutes

• Break 10 minutes

• Lecturette: Socio-Cultural Engagement 15 minutes

• Lecturette: Change Agent Roles 20 minutes

• Activity: Change Agent Roles 25 minutes

• Outcomes Review 10 minutes

• Question Times at End of Each Lecturette 5 minutes

• Total 3:15

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Outcomes

Following this academy, you will be able to:

• Keep communication lines open with essential stakeholders.

• Engage your change audience.

• Identify cultural influences and personality traits that affect communication styles.

• Use basic communication skills.

• Support stakeholders as they progress through change stages.

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Stakeholders“It is not our differences that

divide us.

It is our inability to recognize, accept,

and celebrate those differences.”

Audre Lorde

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Guiding Questions

1. What is the change effort you are implementing?

2. Who are the major stakeholders in the change effort? What are their interests (political, economic, personal) in the change?

3. Who is most likely to help you succeed in your change effort?

4. How will you communicate with the stakeholders and others?

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Examples of Education Stakeholder Roles

• Special Education Administrators

• Regular Education Administrators

• School Board Members

• Building Level Planning Committee Members

• Special Education Cooperative or Consortium Administrators

• Special Education Teachers

• Regular Education Teachers

• Support Service Personnel

• Union--union representatives

• Professional organizations for superintendents, principals, teachers

• PTA

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Examples of Community and Advocacy Organization Stakeholders• Include individuals from the community who are involved

and interested in issues of the care and education of children

• State regulatory and licensing agency personnel

• Local advocacy and service organization members

• Other child service agencies (i.e., child care referral agency, YMCA)

• Current CLT Projects and Partnerships

• Advocacy Groups- Community Groups- Faith Based Initiatives, Family groups

• Partnerships with Universities

• Parent Training Initiatives

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Foreground/Background

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Foreground/Background

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Foreground/Background

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Foreground/Background

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Different Stakeholders Groups need Different InformationPractitioners and School Personnel

Practitioners and school personnel want clear expectations and outcomes.

They will want to know why your proposal is worthwhile and what impact it has on their positions and interaction with students.

Families Families want to know how the change affects children.

Will children learn more? Are their extra-curricular activities in danger of being cut? How is the school comparing with other schools in the neighborhood? District? State?

Educational Researchers

Researchers want a set of questions that you propose to answer, a connection to the research base, and a well described set of procedures for accomplishing whatever you propose.

Administrators and Policy Makers

Administrators want goals, outcomes, procedures, and lines of authority.

They want you to help them consider potential barriers and how they can be overcome.

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Err on the Side of Inclusiveness

Don’t gate-keep membership

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Now’s a good time to ask questions or clarify something you heard…

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Activity: Stakeholder Wheel

Materials: Stakeholder Wheel; Accountability Hot Topic

Time limit: 10 minutes

Part 1: Review hot topic. (5 minutes)

Part 2: Identify Stakeholders. (5 minutes)

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10 minutes

Activity: Stakeholder Wheel

Materials: Stakeholder Wheel; Accountability Hot Topic

Time limit: 10 minutes

Part 1: Review hot topic. (5 minutes)

Part 2: Identify Stakeholders. (5 minutes)

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5 minutes

Activity: Stakeholder Wheel

Materials: Stakeholder Wheel; Accountability Hot Topic

Time limit: 10 minutes

Part 1: Review hot topic. (5 minutes)

Part 2: Identify Stakeholders. (5 minutes)

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2 minute

Activity: Stakeholder Wheel

Materials: Stakeholder Wheel; Accountability Hot Topic

Time limit: 10 minutes

Part 1: Review hot topic. (5 minutes)

Part 2: Identify Stakeholders. (5 minutes)

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1 minute

Activity: Stakeholder Wheel

Materials: Stakeholder Wheel; Accountability Hot Topic

Time limit: 10 minutes

Part 1: Review hot topic. (5 minutes)

Part 2: Identify Stakeholders. (5 minutes)

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Time to move on…

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Engaging People

Organizers

Relaters

Analyzers Actors

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Engaging Organizers

• What is the data?

• What is the point-by-point agenda and schedule?

• How do I connect this to prior knowledge?

• Will you do what you say you are going to do?

• How will you show consistencies in practice and data?

• How will I know if there will there be any surprises or changes?

Organizers

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Engaging Actors

• What role can I play?

• Will it be fun?

• Can we move ahead?

• What are we going to do?

• What are the absurdities?

• Will you and will we be competent in the work?

Actors

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Engaging Analyzers

• Why are we together?

• What are the trends?

• What are the ironies?

• What is the intended outcome?

• What is the whole picture and gestalt?

• Do we have the right path planned?

• What are the big elements and categories?

Analyzers

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Engaging Relaters

• Who is my network?

• What are the stories?

• Is there a greater good in this work?

• Are we going to focus on people and children?

• Will we get to know each other via this work?

• What are the places of importance and success?

Relaters

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Summary

Which of these characteristics is foregrounded in me, and how does it influence the way I operate and lead groups?

Organizers

Organizers are sensible, practical, organized, thorough, punctual, dependable, hard-working, consistent, structured, stable, predictable, and reliable. Organizers like to follow rules and procedures and respect regulations and authority. They are not comfortable with change.

Relaters

The Relater is a people person. Relaters are peaceful, sympathetic, compassionate, caring, sensitive, and patient. Relaters like to talk to other people, and people are they most important things to a Relater.

Actors

Actors are generous, spontaneous, competitive, fearless, enthusiastic, easy-going, trouble-shooters, independent, and adaptable. Actors have lots of energy to try new things. They are talented and skillful, but get bored with routine and structured activities.

Analyzers

Analyzers are curious, abstract, ingenious, intellectual, calm, analytical, and logical. Analyzers are non-conforming. They are inventive, but struggle over decisions to make sure they don’t make mistakes.

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Now’s a good time to ask questions or clarify something you heard…

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Activity: Stakeholder Personality Types

Materials: Change Personality Profiles; Personality Types; Accountability Hot Topic

Time limit: 20 minutes

Part 1: Explanation of types. (5 minutes)

Part 2: Choose personality for activity and determine data that would engage stakeholder in change effort. (10 minutes)

Part 3: Debrief. (5 minutes)

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20 minutes

Activity: Stakeholder Personality Types

Materials: Change Personality Profiles; Personality Types; Accountability Hot Topic

Time limit: 20 minutes

Part 1: Explanation of types. (5 minutes)

Part 2: Choose personality for activity and determine data that would engage stakeholder in change effort. (10 minutes)

Part 3: Debrief. (5 minutes)

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10 minutes

Activity: Stakeholder Personality Types

Materials: Change Personality Profiles; Personality Types; Accountability Hot Topic

Time limit: 20 minutes

Part 1: Explanation of types. (5 minutes)

Part 2: Choose personality for activity and determine data that would engage stakeholder in change effort. (10 minutes)

Part 3: Debrief. (5 minutes)

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5 minutes

Activity: Stakeholder Personality Types

Materials: Change Personality Profiles; Personality Types; Accountability Hot Topic

Time limit: 20 minutes

Part 1: Explanation of types. (5 minutes)

Part 2: Choose personality for activity and determine data that would engage stakeholder in change effort. (10 minutes)

Part 3: Debrief. (5 minutes)

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2 minutes

Activity: Stakeholder Personality Types

Materials: Change Personality Profiles; Personality Types; Accountability Hot Topic

Time limit: 20 minutes

Part 1: Explanation of types. (5 minutes)

Part 2: Choose personality for activity and determine data that would engage stakeholder in change effort. (10 minutes)

Part 3: Debrief. (5 minutes)

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1 minute

Activity: Stakeholder Personality Types

Materials: Change Personality Profiles; Personality Types; Accountability Hot Topic

Time limit: 20 minutes

Part 1: Explanation of types. (5 minutes)

Part 2: Choose personality for activity and determine data that would engage stakeholder in change effort. (10 minutes)

Part 3: Debrief. (5 minutes)

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Time to move on…

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Socio-Cultural EngagementIndividuals engage in goal-directed activities in cultural contexts while relying on others who are more experienced.

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Cultural Influences on Communication Style

Space and Proximity

Temporality

Language

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Basic Communication SkillsListening

Coordinating

Expressing

Engaging

Cross-culturally communication

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Now’s a good time to ask questions or clarify something you heard…

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Change Agent Roles

Change Agent Role

Stakeholder StageAwareness

Self-concern

Mental tryout

Testing

Adoption

Ad agent

Guide

Demonstrator

Tester

Coach

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Change Agent Roles

Change Agent Role

Stakeholder StageAwareness

Self-concern

Mental tryout

Testing

Adoption

Ad agent

Guide

Demonstrator

Tester

Coach

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Change Agent Roles

Change Agent Role

Stakeholder StageAwareness

Self-concern

Mental tryout

Testing

Adoption

Ad agent

Guide

Demonstrator

Tester

Coach

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Change Agent Roles

Change Agent Role

Stakeholder StageAwareness

Self-concern

Mental tryout

Testing

Adoption

Ad agent

Guide

Demonstrator

Tester

Coach

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Change Agent Roles

Change Agent Role

Stakeholder StageAwareness

Self-concern

Mental tryout

Testing

Adoption

Ad agent

Guide

Demonstrator

Tester

Coach

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Change Agent Roles

Change Agent Role

Stakeholder StageAwareness

Self-concern

Mental tryout

Testing

Adoption

Ad agent

Guide

Demonstrator

Tester

Coach

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Now’s a good time to ask questions or clarify something you heard…

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Activity: Change Agent Roles

Materials: Change Agent Roles; Accountability Hot Topic

Time limit: 20 minutes

Part 1: Pair up to practice as a team. (15 minutes)

Part 2: Debrief. (5 minutes)

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Activity: Change Agent Roles

Materials: Change Agent Roles; Accountability Hot Topic

Time limit: 20 minutes

Part 1: Pair up to practice as a team. (15 minutes)

Part 2: Debrief. (5 minutes)

15 minutes

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10 minutes

Activity: Change Agent Roles

Materials: Change Agent Roles; Accountability Hot Topic

Time limit: 20 minutes

Part 1: Pair up to practice as a team. (15 minutes)

Part 2: Debrief. (5 minutes)

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5 minutes

Activity: Change Agent Roles

Materials: Change Agent Roles; Accountability Hot Topic

Time limit: 20 minutes

Part 1: Pair up to practice as a team. (15 minutes)

Part 2: Debrief. (5 minutes)

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2 minutes

Activity: Change Agent Roles

Materials: Change Agent Roles; Accountability Hot Topic

Time limit: 20 minutes

Part 1: Pair up to practice as a team. (15 minutes)

Part 2: Debrief. (5 minutes)

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1 minute

Activity: Change Agent Roles

Materials: Change Agent Roles; Accountability Hot Topic

Time limit: 20 minutes

Part 1: Pair up to practice as a team. (15 minutes)

Part 2: Debrief. (5 minutes)

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Time to move on…

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Things to Remember

• Keep communication lines open with essential stakeholders.

• Engage your change audience.

• Practice communication skills.

• Be aware of cultural influences and personality traits that affect communication styles.

• Support your stakeholders as they go through the stages of change

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Outcomes Review

Activity: Outcomes Review

Materials: Outcomes Review

Time Limit: 10 minutes

Part 1: Complete your chosen outcome and talk with your small group about what you’ve learned. (5 minutes)

Part 2: Share your ideas with the whole group. (5 minutes)

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Outcomes Review

10 minutes

Activity: Outcomes Review

Materials: Outcomes Review

Time Limit: 10 minutes

Part 1: Complete your chosen outcome and talk with your small group about what you’ve learned. (5 minutes)

Part 2: Share your ideas with the whole group. (5 minutes)

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Outcomes Review

5 minutes

Activity: Outcomes Review

Materials: Outcomes Review

Time Limit: 10 minutes

Part 1: Complete your chosen outcome and talk with your small group about what you’ve learned. (5 minutes)

Part 2: Share your ideas with the whole group. (5 minutes)

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Outcomes Review

2 minutes

Activity: Outcomes Review

Materials: Outcomes Review

Time Limit: 10 minutes

Part 1: Complete your chosen outcome and talk with your small group about what you’ve learned. (5 minutes)

Part 2: Share your ideas with the whole group. (5 minutes)

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Outcomes Review

1 minute

Activity: Outcomes Review

Materials: Outcomes Review

Time Limit: 10 minutes

Part 1: Complete your chosen outcome and talk with your small group about what you’ve learned. (5 minutes)

Part 2: Share your ideas with the whole group. (5 minutes)

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