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EMV at the ATM - Largest U.S. Debit And Credit Card ...info.vantiv.com/rs/vantiv/images/EMV at the ATM A Success Story.pdf · EMV at the ATM Success In a recent press release, Vantiv

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Page 1: EMV at the ATM - Largest U.S. Debit And Credit Card ...info.vantiv.com/rs/vantiv/images/EMV at the ATM A Success Story.pdf · EMV at the ATM Success In a recent press release, Vantiv

EMV at the ATM

Success In a recent press release, Vantiv announced that it was the first U.S. processor to certify with MasterCard® for ATM and POS transactions. In live production, we were successful in completing our first EMV transactions on several ATMs in the New York City area, with People’s United Bank running NCR APTRA™ Edge ATM software.

Several weeks into production, results show that we are already seeing EMV transactions from a variety of countries, including Italy, France, United Kingdom, Netherlands, Qatar and Canada.

Vantiv is proud to tell you our story of success, but more importantly, we want to share with you why this early success is important. We want to use the experiences of this early learning to help you understand what to expect as part of your migration, and to share some things you want to begin thinking about.

A Success Story

Lessons Learned

As you have read about EMV, you may have learned that during a chip transaction the card must remain in the card reader for the duration of the transaction. For a motorized reader, this doesn’t change the user experience, but if your terminals have a “dip reader”, you can expect some minor changes for someone presenting a mag-stripe card at your ATM. People’s United Bank has shared the following customer experience when EMV was turned on at their NCR machines with a dip reader. As you will see, it affects both chip-cards as well as standard mag-stripe cards.

Cardholder Experience with a Dip Card Reader: • Card is ‘dipped’ in the reader

• When card is inserted, the user will hear a ‘click’ sound – which means the ATM is ‘looking’ for the chip

• Within 2 seconds of inserting the card, if the card is a standard mag-stripe, an ATM screen will tell the cardholder to remove their card from the dip reader – since there is no chip to be found.

• If the card has a chip on it, the dip reader will clamp onto the card to insure it stays in place until the transaction is complete.

• Cardholder then continues with the transaction

Page 2: EMV at the ATM - Largest U.S. Debit And Credit Card ...info.vantiv.com/rs/vantiv/images/EMV at the ATM A Success Story.pdf · EMV at the ATM Success In a recent press release, Vantiv

Things to Begin Thinking About As the US adopts EMV technology, cardholders will become more comfortable with the chip card processing at ATMs. The customer experience will become a habit, rather than a new or unfamiliar experience. While migrating your ATMs to EMV capable machines could be a large undertaking, here are some tips to help you get started.

Do a thorough assessment of your ATMs to identify the cost, time, material, and resources needed to convert. Your hardware or service provider should be able to help you with this process. Keep in mind that due to some requirements, your ATM may not be upgradable and you may need to consider a replacement.

Create your roadmap for your ATM upgrades/replacements. While we would encourage you to move forward as quickly as possible, there is no requirement to have all of your machines ready at the same time. If you need to look at a multi-year rollout, consider starting with any terminals that have greater potential for international traffic. Since most other major countries have already moved to EMV, you are bound to see EMV traffic on these terminals almost immediately.

Understand the terminology.

• EMV - EMV stands for Europay, MasterCard® and Visa®, a global standard for interoperability between payment chip cards and terminals/ATMs. In the mid-90s it was these three organizations that originally developed this new series of specifications. Payment chip cards are embedded with a secure integrated circuit, known as a chip. These cards have the unique ability to securely store large amounts of data, carry out their own on-card functions, and offer increased security.

• Kernel - the kernel provides all necessary functions for a chip transaction. The commands to the chip will be built by the kernel and passed to the application which passes the commands to the card reader to process the transaction. Your software provider will help you understand which is the most up-to-date kernel.

• Chip card - a chip card is a debit or credit card with an embedded secure integrated circuit. Chip cards have the unique ability to securely store large amounts of data, carry out their own on-card functions, and offer increased security.

Vantiv continues to work closely with our valued ATM partners. We are in our final certification stages of NCR APTRA™ Advance NDC software and working through Diebold Agilis® software.

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