Empathy Matters@DanHaesler

Director | Cut Through Coaching

HabitsOfLeadership.com

@danhaesler

“I’M NOT DISABLED BECAUSE I’M IN A

CHAIR...

…I’M DISABLED BECAUSE YOU KEEPPUTTING STAIRS IN

FRONT OF ME.”

--KURT FEARNLEY

@danhaesler

the action of understanding, being aware

of, being sensitive to, and vicariously

experiencing the feelings, thoughts, and

experience of another.

empathy (noun)

EQ over

IQ…

@danhaesler

The Open Limbic Loop

@danhaesler

why be empathetic?

improved employee engagement & productivity

fewer costs associated with staff wellbeing issues

less staff turnover

enhanced client experience

increased sales & referrals

enhanced global competency

more innovation

@danhaesler

how to be more empathetic

@danhaesler

@danhaesler

@danhaesler

@danhaesler

@danhaesler

@danhaesler

how to be more empathetic

challenge your own context

acknowledge you might be wrong to some degree

ask questions with the intent of learning

then listen - with your ears, eyes & instincts

speak less

practice recognising & naming emotions

@danhaesler

@danhaesler

Appreciative

InquiryDesign

Thinking

and

We help leaders & their teams to thrive, professionally &

personally

dan@CutThroughHQ.com

@danhaesler

Dan.I.Haesler

HabitsOfLeadership.com

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