Emotional Intelligence

Concept was popularized by Daniel Goleman in 1996

What is Emotion?

The word Emotion includes a wide range ofobservable behaviours, expressed feelings, and

changes in the body state.

Types of Emotions• Happiness

• Surprise

• Disgust

Happiness is a positive emotion. It is an expression of pleasure, contentment, good-luck or good fortune.

An expression used when something unexpected or sudden occurs.

Disgust is a strong feeling of dislike

• Fear

•Anger

A feeling that something dreadful or dangerous is about to happen.

Anger is a strong feeling of annoyance and displeasure.

Working with Peoples means working with Emotions

When people are working at a common placeemotions will play a role.

Emotional Intelligence

Emotional Intelligence doesn't mean being softit means being intelligent about emotions

a different way of being smart.

Emotional IntelligenceEmotional Intelligence is• The Ability of an individual to deal

successfully with other people• To manage one’s self• Motivate other people• Understand one's own feelings and• Appropriately respond to the

everyday environment

Need

Emotional Intelligence is very important for all employees as it is one of the important deciding factor for relationship management resulting in motivation, retention , self management & managing others.

Bosses and leaders, in particular, need high EQ because they represent the organization to the public, they interact with the highest number of people within and outside the organization and they set the tone for employee morale

IQ V/s EQ(Intelligent Quotient versus Emotional Quotient)

The Research Shows that IQ can Help you to be successful to the extent of 20% In your life.The Rest of 80% Success depends on your EQ.

Thinking part IQ

The Heart

The Head

EQFeeling

Part

The Personality

Why Emotional Intelligence is necessary

Help to manage effective relationship. Help them being focussed and stay

on track by remembering purpose & vision.

Developing EI in Workplace

Developing EI in the workplace means acknowledging

that emotions are always present, and doing something

intelligent with them.

People derail because of classic emotional

failings, not the lack of technical skills

Components of Emotional Intelligence

There are five Dimensions to it.

• Self Awareness

• Self-Management

• Self-motivation

• Empathy

• Social skills

Applying EI in Business Organization

• Human Resource Planning• Job Profiling• Recruitment, Interviewing & Training• Management Development• Customer relations &Customer Service• Emotional support• Leadership

Characteristics of Low EQ Person

“If only I had different Job……..”“If I had finished Graduation……”“If only I had been Handsome/Beautiful……”“If only I had been born rich………”“If only I had better Contacts……”“If only I had married someone else….”

Characteristics of High EQ Person• A Time to be aggressive and a time to be passive.• A Time to wait and a time to watch.• A Time to be Together and a time to be alone• A Time to fight and a time to love.• A Time to Speak and a time to be Silent• A Time to Patient and a time to decide.

Consequences of not having Good Emotional Intelligence

While people have shown they can producebetter results at workplace, many of us lackemotional intelligence.

But , sometimes we simply don’t know how toPerceive, understand ,express and manage ourEmotions effectively.

There are the adverse consequences to have low Emotional Intelligence.

These includes-

•Relationship Problems

•Rage in Workplace

•Poor Decision Making Capability

•Failure to advance in career

Tip to control your Emotions

• Take 30 Belly-Breaths

• Get good knowledge

• Redirect your mind

• Don’t forget to eat

• Ask yourself: is this useful?

• Observe the feeling

• Stay in the present

• Find good ways to relax

Author-Preeti Sirohi