Effective Communication

What is non-effective communication?

Communicate Before Speak

• Personality/Personality

• Dress code

• Hair style

• Footwear

• Axe effect

Functions

• Physical health

• Identification

• Relationship building

• Practical application

• Workplace

Do You Enjoy Loneliness?

Types of Communication

• Intrapersonal

• Dyadic

• Small group

• Public

• Mass

Are you on Facebook?

How do you Communicate?

• Your Personality

• Position/Experience

• Social Status/Affiliations

• Organization

• Context/Person

Styles of Communication

• Submissive

• Dominant

• Assertive

• Bargaining

• Jocular

• Emotional

Snippets of Communication

• No ideal way

• Cannot solve all the problems

• Not simple

• Person oriented

• Learning competence

Faltered in Communicating..

Non-verbal Communication

• Exists

• Communicative value

• Ambiguous

• Culture bound

• Less receptive

Types

• Postures

• Gestures

• Face

• Eyes

• Voice

• Touch

Listening

Ineffective Listening

• Act

• Selective

• Non

• Wandering

• Insensitive

Listening is ….

• … not hearing

• … not natural

• … an active effort

• … differs between two individuals

• … is an art

Why Poor Listening?

• Information overload

• Rapidity of thoughts

• Personal noise

• Not meant for listening

• Faulty assumptions

Informational Listening

• Premature judgment

• Message and messenger

• Key ideas

• Ask questions

• Take notes

Critical Listening

• Facts, not views

• Credibility, not history

• Evidence, not extempore

• Reasoning, not relationships

• Question, not critique

Empathetic Listening

• Subtle Messages

• Response

• Larger picture

The Art of Listening

• Do you listen to yourself?

• Do you listen to your spouse?

• Do you listen to your subordinates/colleagues?

• Do you listen to your customers/stakeholders?

• Do you listen to your Organization?

The Heart of Listening

Persuasive Communication

• Do you Greet?

• Do you give Compliment/Appreciate?

• Do you say Please?

• Do you apologize?

• Do you say Thank you?

 Aisee Vani Boliye, Mun Ka Aapa KhoyeApna Tan Sheetal Kare, Auran Ko Sukh Hoye