Edexcel Level 3 Award, Certificate and Diploma in Cleaning Supervision Skills 2020-05-23آ  Contents

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  • Edexcel Level 3 Award, Certificate and Diploma in Cleaning Supervision Skills (QCF)

    Specification

    Edexcel competence-based qualifications First registration November 2011

    Issue 2

  • Pearson Education Ltd is one of the UK’s largest awarding organisations, offering academic and vocational qualifications and testing to schools, colleges, employers and other places of learning, both in the UK and internationally. Qualifications offered include GCSE, AS and A Level, NVQ and our BTEC suite of vocational qualifications, ranging from Entry Level to BTEC Higher National Diplomas. Pearson Education Ltd administers work-based qualifications.

    Through initiatives such as onscreen marking and administration, Pearson is leading the way in using technology to modernise educational assessment, and to support teachers and learners.

    This document is Issue 2. The key change to include five additional optional units to optional group C is sidelined. Centres will be informed of any changes to this issue. The latest issue can be found on the Edexcel website: www.edexcel.com

    References to third party material made in this specification are made in good faith. Edexcel does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)

    Authorised by Martin Stretton Prepared by Amy Weaver

    Publications Code BA034960

    All the material in this publication is copyright © Pearson Education Limited 2013

  • Contents

    Qualification titles covered by this specification 1

    Key features of the Level 3 Award, Certificate and Diploma in Cleaning Supervision Skills (QCF) 2

    What is the purpose and benefits of these qualifications? 2

    Who are these qualifications for? 2

    What are the potential job roles for those working towards these qualifications? 2

    What progression opportunities are available to learners who achieve these qualifications? 3

    What is the qualification structure for the Level 3 Award in Cleaning Supervision Skills (QCF)? 4

    What is the qualification structure for the Level 3 Certificate in Cleaning Supervision Skills (QCF)? 5

    What is the qualification structure for the Level 3 Diploma in Cleaning Supervision Skills (QCF)? 6

    How are the qualifications graded and assessed? 8 Types of evidence (to be read in conjunction with the assessment principles in Annexe D and the evidence requirements in Annexe E) 9

    Centre recognition and approval 10 Centre recognition 10

    Approvals agreement 10

    Quality assurance 10

    What resources are required? 10

    Unit format 11

    Units 13 Unit 1: Supervise cleaning staff 15

    Unit 2: Contribute to the implementation of systems and best practice in cleaning 21

    Unit 3: Support equality, diversity and individual rights in the workplace 25

    Unit 4: Develop and implement a risk assessment plan in own area of responsibility 29

    Unit 5: Monitor and solve customer service problems 33

    Unit 6: Give customers a positive impression of yourself and your organisation 37

  • Unit 7: Contribute to the control of resources 41

    Unit 8: Supervise the cleaning of food areas 47

    Unit 9: Provide guidance, resources and support to enable staff to minimise the risks of spreading infection when cleaning 53

    Unit 10: Maintain a sustainable environment in cleaning 57

    Unit 11: Train and develop cleaning staff 61

    Unit 12: Examine staff turnover issues and recruit staff in a cleaning environment 67

    Unit 13: Set objectives and provide support for team members 73

    Unit 14: Working in Facility Services 77

    Unit 15: Understanding performance management 79

    Unit 16: Encourage colleague involvement in recycling 83

    Unit 17: Principles of managing and resolving conflict in the workplace 87

    Unit 18: Implement quality management systems 91

    Further information 93

    Useful publications 93 How to obtain National Occupational Standards 93

    Professional development and training 94

    Annexe A: Progression pathways 95 The Edexcel qualification framework for the cleaning sector 95

    Annexe B: Quality assurance 97 Key principles of quality assurance 97

    Quality assurance processes 97

    Annexe C: Centre certification and registration 99 What are the access arrangements and special considerations for the qualifications in this specification? 99

    Annexe D: Assessment Principles 101

    Annexe E: Asset Skills Evidence Requirements 115

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