E-Procurement Tender No. NIMHANS/2020-21/IND749 09-12 … · Last date for the tender enquiry 19.12.2020 Up to 16:00 PM Pre-bid queries last date 19.12.2020 Up to 16:00 PM Tender

NATIONAL INSTITUTE OF MENTAL HEALTH & NEURO SCIENCES

(Institute of National Importance)

P.B. No. 2900, Hosur Road, Bengaluru – 560 029

Ph.: 26995023/5913/5780 E-mail: [email protected]

Fax:080-26571563/26564830/2121/6811 Website: https://nimhans.ac.in/tender-footer/

E-Procurement Tender No. NIMHANS/2020-21/IND749 09-12-2020

NIMHANS CNI 2.0 Confidential Page 1 of 150 STR-D/EQPT/281/NETWORKING 2.0 /IT/20-21

TENDER NOTIFICATION

National Institute of Mental Health and Neuroscience (NIMHANS) is seeking technical and financial bids for the supply and execution of “NIMHANS Campus Network Infrastructure 2.0” Solution given in the RFP as per the specifications with: 1. Five years’ onsite Warranty for the equipment 2. Managed Services (O&M facility) for three years AND 3. Passive Works Contract for three years This Request for Proposal (RFP) invites proposal for appointment of an agency for Design, Supply, Installation and Maintenance of campus-wide Local Area Network infrastructure for NIMHANS comprising of approximately 51 buildings which host Administrative, Hospital Wards, OPD, ICU, OT, Diagnostic Laboratories, Library, Digital academy, Hostels, Convention Centre etc. NIMHANS envisages State-of-the-Art network infrastructure supporting data, voice and video requirements as key initiatives. The broad scope of work for the implementation agency selected through this tender document includes: a) To conduct a detailed study of the existing LAN implemented in NIMHANS, b) Understanding the current issues, c) Challenges and upgradation requirements, d) Preparation of detailed design for migration of existing LAN to address the stated requirements, e) Supply, installation & configuration of IT & Non-IT infrastructure for the establishment of Campus LAN, f) Integration with NIMHANS Data Centre, NKN and any other ISP service provider, Connectivity with NIMHANS Wellness Centres. Provide Managed Services (O&M) for three years, with a provision to extend for another five years based on mutually agreed terms & conditions. Provide passive works agreement to carryout additional cabling works and extension of LAN. All offers should be made in English and should be written in both figures and words (in Indian Rupees). The bidders are requested to read the RFP document carefully and ensure compliance with all specifications/instructions herein. Non-compliance with specifications/instructions in this document may disqualify the bidders from the tender exercise. The Director, NIMHANS reserves the right to select the item (in single or multiple units) or to reject any quotation wholly or partly without assigning any reason. Incomplete bids, amendments and additions to the offer after opening or late bids are liable to be ignored and rejected.

mailto:[email protected]://nimhans.ac.in/tender-footer/








All Network equipment shall be provided with NIMHANS logo and shall be deployed by the Vendor to the end-user locations.

EMD

Schedule

NDC - Network and Data Centre

Network and Data Centre of NIMHANS is set up on the 3rd floor of DPNR Building located on

the hospital campus. The Server farm comprising of the rack servers and storage in the Data

Centre host the Intra applications for NIMHANS. ISP links are terminated with network

router, load balancer and firewall in the NDC. The Internet access to the user in NIMHANS is

through NKN / ISP. The Network and Data Centre has the Core Switches and the extension of

the network from this Centre to 22 buildings is by using OFC cabling in the campus. UPS and

DG power backup for 24 x 7 operations support is available for the Network and Data

Centre. A near-site DR for the backup facility is set up in the Library building of the Campus.

Some of the important applications hosted in the Data Centre are:

e-Hospital

e-Blood Bank

Laboratory Information System - LIS

PACS

ERP

e-Office

Anaesthesia

Brain Lab

Sl. No. Description EMD in INR

01. Campus Network Infrastructure Solution with five years warranty

02. Managed Services (24x7 O&M facility) for the initial three years

03. Works Contract for the initial three years

Total 50,00,000.00

Activity Date Time

Last date for the tender enquiry 19.12.2020 Up to 16:00 PM

Pre-bid queries last date 19.12.2020 Up to 16:00 PM

Tender submission last date and time 07.01.2021 Up to 11:00 AM

The technical bid will be opened by the authorized officials on

08.01.2021 @ 11:00 AM









C-Veda

Telemedicine support

Tally etc.

Information Technology Cell (IT Cell)

Information Technology Cell (IT Cell) has been set up to look after all the IT-related activities in the NIMHANS, which include:

Creating and enabling IT environment

Promotion of Infrastructure

Manpower deployment and development for IT

Effective usage of the IT Infrastructure

Identifying new applications to streamline the hospital management

Keep updated and adopt new technologies

IT policy formulation and its implementation

CURRENT NETWORK

Network background

NIMHANS had awarded NICSI to establish the campus network in its premises in the year 2012. NICSI under the technical guidance of NIC has implemented the network in NIMHANS through their empanelled agencies with their existing rate contract for the active and passive components. NIMHANS Network is a 3-tier network architecture design with redundancy path for the core network.

The active components were sourced from Juniper. The Core switch EX-4500 was installed at

the NDC in HA mode and Distribution Switches. Distribution switches using the model EX-

4200 in HA mode was located in the 20 important buildings. Edge switches using the model

EX-2200 was deployed for the last mile user connectivity.

Single Mode fiber connectivity from the Core to Distribution switches across the buildings

was laid in the ring architecture with 10G bandwidth. Connectivity from the Distribution to

the Edge switches within the building was done by using CAT-06 cabling with 1G bandwidth.

The connectivity from the access switch to the user node was provided using CAT-06 cabling.

With the growing demand, the network was extended within the building and across the

buildings on the campus. The extension work was carried out through a Comprehensive

Annual Maintenance Contract in place with a local vendor for network items.









CURRENT NETWORK ARCHITECTURE









The Bill of material used for executing the network was as follows:









Current Wireless Network:

NIMHANS had set up a Wireless network in the year 2014 in a few important areas. The

work was awarded to M/s Viroka Ltd through open tender for the wireless network using

Ruckus wireless equipment. Two numbers of Zone Director in failover mode were placed

one in the NDC and the other in the DR to control. Approximately 33 numbers of access

points are installed in various buildings to provide wireless access to the hospital staff

through mobile devices i.e. laptops, tablets and smartphones. Further extension of wireless

to some more buildings was taken up as per the demand in the later years.

The access points for wireless connectivity required PoE facility. The PoE injectors were

placed in the existing racks and connected to the existing ports of the access switches for

extending connectivity to the access points.

Augmentation Necessity:

NIMHANS network was designed initially with a capacity of around 1500 nodes established

in the year 2012. Subsequently, NIMHANS had implemented the Hospital Management

Software, e-Hospital in agreement with NIC. e-Hospital was successfully running in AIIMS,

Delhi and other major government hospitals across the country. Thus, the first HIS

application in NIMHANS was launched with e-Hospital application implementation in all the

specialties and disciplines of the hospital including OPD, Causality & Emergency and IPD. GE-

PACS network which was running as a SILO was also integrated into the NIMHANS network.

Online viewing of the imaging reports was made possible through e-Hospital to the

concerned doctors in Casualty, OPD and IPD.

There are many other applications like ERP, Tally that were implemented by the

administration, accounts and personnel sections, started using the network.

NIMHANS had set up a NIMHANS Digital Academy (NDA to embark on Telemedicine by using

point-to-point video conferencing with remote locations and making new strides in

Telemedicine, Tele-monitoring etc.

NIMHANS also being an Institute of National Importance had set up Digital Academia for its

PG and Super Specialty courses, online registration. Online exams as part of the selection

process were conducted with the examination center located in major cities across pan

India.









The Network equipment in NIMHANS carried a warranty for 5 years. The warranty on the

networking equipment’s expired in the year 2017. NIMHANS had not entered into AMC

with OEM after the warranty came to end. Few switches which had failed after the warranty

support could not get a replacement. Now, few of the distribution switches are not in HA

mode due to such issues. The extended services by the OEM with the End of Support have

also come to end in the year 2019.

The demand for network connectivity within the campus had grown exponentially with the

launch of Intranet applications hosted in the Data Centre. NIMHANS has extended

connectivity by engaging the local vendors for immediate execution as and when the

requests were pouring in with the demand. The extension of the network was carried out

with unstructured cabling and using locally available unmanaged switches keeping the cost

to a minimum. The network has grown from initial 80+ original Juniper managed switches to

around 220+ switches. All the new switches installed were of low-end unmanaged switches

bought out of the shelf in the market. Currently, the network has grown 4 folds making it

difficult to manage from both performance and security perspective.

The cabling in most of the racks across the campus has been disturbed while carrying out

the maintenance works and while implementing the wireless network during the process of

expansion. The cable terminations have been redone several times during maintenance and

troubleshooting of the network. The dressing of the cables has been disturbed and most of

the labels identifying the cables are missing. The front doors in several racks are either

missing or not in place. Even if the doors are available it is not in a position to keep it closed

as the cables are overflowing out of the rack due to expansion work. Added to it, Rodents

have made easy access inside the racks damaging the cables. Some of the racks are home

for the birds. Frequent crimping works carried out at the I/O outlet and rack end during

maintenance has left the cabling system unreliable. The UPS installed for the racks do not

have a battery backup in most of the areas.

NIMHANS is spread over an area of approximately 120 Acres on either side of the Hosur

main public road with a total of 51 buildings in the campus. With the growth of the Hospital

and the services, development works are being carried out inside the campus by Civil and

Electrical departments for constructing new buildings and extend the hospital facilities.

Some of the internal roads have been re-laid and white topping is done in few areas,

Footpaths have been re-laid for the benefit of the public. In this process, the fiber cables

have been disturbed during these roads and pavement works resulting in some of the fiber









paths permanently damaged and disconnected. The fiber cable route markers are missing,

and the cable routes are not traceable.

The use of unmanaged switches in the network has surpassed the number of originally

managed switches. The multiple hops to connect these switches have resulted in

performance issues inducing very high latency. The breaks in the ring architecture have

further brought down the network performance, reliability and speed. Repeated downtime

in the network due to the failures in the links, switches, looping and non-availability of UPS

power is the order of the day. The active components also have reached its end of support

and no replacements for the faulty switches. The network has become unreliable due to the

above-mentioned reasons. There is a need for extending the proper network to the

remaining 29 buildings for use of the Intranet applications and IT implementation. Rolling

out of the intra applications is expected to have a direct impact on the user base in these

facilities.

Following are some of the points which discuss the limitations presented by the current

network:

Single point of failure affecting at multiple points.

Exhausted port/network capacity due to significant user growth in the last few years.

Lack of redundancy in network components and switching paths.

Network cabling is disturbed and most of the network equipment is out of warranty and also have reached the end of support from the OEM.

Lack of appropriate security measures and controls to restrict unauthorised access.

Unplanned expansion and provisioning of the existing network. This has led to cascading layers of access switches and thus creating high latency & packet drops.

Lack of network monitoring and performance management tools.

Considering the above challenges, it has been decided to revamp by replacing the existing

LAN completely with a new network to meet the requirements of NIMHANS. Hence in this

context, it is required to create a completely new Campus LAN to meet the functional

requirements with structured cabling and using the latest State-of-the-Art technology in

choosing the network components. The IT Vision ‘Digital NIMHANS’ of the Institute

emphasizes this as necessary to keep in pace with the technology to serve the public with

the day-to-day hospital activities.









NETWORK REVAMP

Proposal for Network Revamp

A detailed study and survey of the network requirement have been carried out by NIMHANS

Network team. Based on the inputs received during the survey interaction, the functional

requirements have been worked out to set up the Campus Network Infrastructure 2.0 in

NIMHANS.

Preliminary Study

The following points were observed by the team while carrying out the network study.

Some of the fiber links do not have continuity and have become defunct.

Most of the racks are in damaged condition without any shutters.

Copper cables have been re-crimped at the rack end and I/O outlets several

times and the new cables used in the expansion are unstructured.

Hand crimped cables are used as lengthy patch chords resulting in poor

connectivity.

Most of the UPS used to power the racks are more than 8 years old and without

AMC. There is no battery backup support as the batteries have gone faulty and

not replaced.

UPS units were kept on top of the network rack and not protected.

New extensions between the buildings were done using CAT-06 cables.

There is no centralized network monitoring system.

Nodes are assigned with static IP’s resulting in IP clash, which has become

unmanageable.

Presently the Network Centre is manned by 4 – L1 support persons, 1 – L2

support person and 1 – Help Desk support person for the 24 x 7 operations.

Non-availability of spares and tools to troubleshoot the problems for timely

resolving the network-related problems.

New additional cabling works are carried out by a local vendor on a need basis.









Passive Network Survey

Network survey has been carried out by the NIMHANS Network team. According to the

survey, there are three Blocks in the NIMHANS Campus: Block – 01 and Block – 03 are on the

Hospital side of the Hosur Road and Block – 02 is on the other side of the Hosur Road, Staff

quarters are located on Block – 02 and Block – 03 of the Campus. The survey was done by

visiting each department in all the buildings spread across the Blocks including the staff

quarters. The complete survey which gives indicative node details is available in Annexure –

A1 to A7. The agency may note that they need to assess on their own, the number of nodes

and the cabling distances between the buildings and within the buildings.

The survey by NIMHANS Network team was to identify the number of existing network

nodes, Interact with the concerned officials for new requirements of nodes in their

departments. The node survey sheet for every switch was prepared with markings done at

the location by giving a unique rack number, switch number and node number.

Enough care was taken to ensure that required numbers of wired nodes are noted in each

location, however, re-organisation of nodes may be required whenever there is

revamp/redesign of the departments is taken up. Plan of action needs to be in place for

including new buildings which may come up shortly to make them IT ready and get

connected to the campus network.

The following criteria were kept in mind while surveying to meet the present demands and

have a reliable and robust network for the next 20 years.

1. All major buildings shall have a distribution switch in HA mode. The access

switch uplink is connected using fiber to the distribution switch located within

the building.

2. Preferably the Distribution rack could be a floor mount depending upon the

weight of the switches and the rack mount online UPS in HA mode. The rack

should be located in a clean and safe environment.

3. All minor buildings with few nodes shall have only an access switch connected

by fiber to the nearest distribution switch.

4. Network Racks for the access switch shall be wall mount, mounted of standard

size closer to the roof with additional bolting to the roof if required for safety

and also to avoid bird nesting on top of the rack. Any false roofing which may

come up later shall conceal the rack & cabling works from visibility.









5. Single-mode fiber shall be used for extending connectivity from building to

building and within the building between the distribution switch to access

switch.

6. Structured CAT-06 cabling shall be used for extending connectivity to the I/O

outlets from the access switch.

7. Structured CAT-06A cabling shall be used for extending connectivity to the

Wireless access points from the access switch by using direct connectorisation

instead of terminating in an I/O outlet and a patch cord.

8. The wireless access point is secured with proper clamping to the roof/wall as the

case may be.

9. Jack Panel shall have provision for mounting mix and match of the modular tool-

less RJ45 connectors for CAT-06, CAT-06A and fiber terminations as per the

requirements. All RJ45 connectors shall come with front blocking modules to

avoid misuse.

10. The network rack shall accommodate a maximum of 2 nos. of switches not

exceeding 72 ports with the required number of jack panels and space for the

rack mount UPS.

11. One / Two ports shall be reserved for connecting the SNMP port of the rack UPS

as the case may be for centralized monitoring.

12. Wired and Wireless Network is considered in the scope of the survey. Only

Indoor Wi-Fi within the buildings is considered. There may be a need for outdoor

Wi-Fi in future meeting IP65 requirements in certain areas of the campus.

13. It is planned to have wired network nodes to the desktops and the Desks of the

Medical Staff, Administrative Staff, Critical Medical Equipment, Lab systems and

Wi-Fi AP’s.

14. A minimum of 10% port capacity for future expansion / spare is to be ensured at

the access switch level.

15. The buildings with few nodes would be connected to the existing ring as spokes

from the nearest distribution switches.

16. Wi-Fi access within the building is planned mainly to cover the areas where the

Doctors, Nurses (Nursing Stations) and the Administration staff carry out their

duties. Also to help the visitors to carry out online registrations/payments with

HIS portal. Way finder navigation within the campus using the mobile App for

use by the public exclusively for NIMHANS campus to help them to reach the

right place for the treatment.

17. An indicative number of Wi-Fi AP’s for a good speed and throughput with

coverage in the area of duty is worked out based on the experience by the

network team members. All other unused areas are ignored for the purpose like









storerooms, restrooms and any other areas where the wireless activity is not

required.

18. The Wi-Fi On-premise Controller/Cloud Architecture shall be future-ready to

handle Wi-Fi 6 specification from the day one.

19. A smooth expansion of full-fledged Wi-Fi network in the campus should be

possible by minimal changes in the RJ45 modules and extending suitable cabling

for the new access points within the available port capacity of the access

switches.

20. It is recommended that the agency get the survey carried out for Wi-Fi based on

the heat map and the actual area coverage requirements to arrive at the exact

number of AP’s for the required coverage and throughput.

21. Instruments connected to the Server/System inside the lab are not taken in to

account as they are isolated.

22. CCTV, Telephone extension, Bio-Metric Attendance units etc. are excluded from

the node requirement during the earlier survey.

23. NIMHANS at its discretion may change/alter to include/exclude some of the

services at the time of awarding the contract.

The passive network survey report provides details of the Nodes, Racks and type of access

switches like 12 port, 16 port, 24 port etc. and the minimum number of Wi-Fi Access Points

to be placed. The Total Node count as per the survey has been worked out to 6268 excluding

the staff quarters at both sides of the campus. Total node count of the staff quarters on

both sides of the campus with one node for each quarter is worked out to 461 nodes. The

agency may standardize the switch types to have only 24 port & 48 port switches for

simplicity and uniqueness.

The connectivity between the distribution switch uplinks of the major buildings shall be on

L3 ring architecture. There shall be multiple rings across the campus which would

accommodate approximately 1000 nodes in each ring. The Main ring between the Core

switch and the distribution switch would be on 1x40G while the distribution to the access

switches would be on 10G connection. The users at the node end are extended with 1G

connectivity from the access switches.









OBJECTIVES

Objectives of the NIMHANS Campus Network Infrastructure 2.0

Keeping the current network challenges in view, the following summarizes the broad

objectives of the proposed upgradation.

To establish a reliable and available Local Area Network to address the current needs of the departments and users in these facilities.

To establish a network to provide Data, High-Resolution Images, Virtual Reality, Surveillance data and Video traffic.

To provide scalability for future growth in terms of additional nodes and users into the network.

To enable controlled and managed access to the network and IT resources in these facilities.

To establish effective monitoring and management systems for the NIMHANS Network.

To facilitate in achieving full-fledged Wi-Fi campus in stages with minimal changes to the architecture.

To ensure total security by safeguarding both wired and wireless network both from external and internal threats and block any malicious activity.

To provide end to end network support for the NIMHANS IT activities.

The Network shall be of latest technology standards and shall leverage any new technology upgrades with minimal implication.

Based on the above objectives, the requirements of the NIMHANS Network can be further

classified as:

Service Requirements

Proposed Network Architecture

Physical Infrastructure Requirements - Connectivity and Bandwidth requirement - Users/Network points required for a different kind of service - Wireless requirement - Redundancy requirement - Support Open Standards - Other requirements









Service Requirements

The following services are envisaged keeping in mind the broad objectives of the network.

Data services

Authorized users of the network should be allowed to access authorized data stored in

various forms through the network. Typical data access mechanisms would include the

following:

Internal applications from within the LAN.

PACS

e-Hospital and Online Registrations through ‘http://ors.gov.in’

NIMHANS ERP Solution

Internet Access

Updates for the Network Equipment & Medical Equipment from the AMC Vendors, remotely using a secured VPN.

Online updates for the OS, Anti-Virus Solution, any other software procured by NIMHANS.

NIMHANS Staff to access the internal applications from outside the campus through a secured Internet connection

CCTV Surveillance

Video services

Some users connected to the LAN are required to have video services. Currently, there are

two video conferencing facilities one facility in NDA and the other facility in Director’s

building requiring the video services. This may be extended to a few more locations as well.

Live streaming of the Conferences / Class Room Sessions / Telemedicine with a link in the

NIMHANS home page for the benefit of the staff is also on the anvil.

Voice services

It is planned to provide voice services using IP Phones to the designated staff connected on

the LAN. Initially, around 150 IP phones are projected separately requiring voice services

with new users to be added in future.









Managing External connectivity

The NIMHANS Network will be connected to the following types of external network:

NKN National Knowledge Network, NIMHANS is a premier institute

with 1Gbps connectivity as NKN Edge Institute.

ISP Dedicated link for Internet Service as obtained by NIMHANS

(e.g. BSNL, Airtel, Tata, Reliance etc.)

It is essential to integrate the LAN and the above external network elements with the

existing Firewall and Load Balancer to maintain secured connectivity as well as services with

failover mechanism during the network operation.

Infrastructure management services

The services that are envisaged as part of managing the network include but not limited to

the following:

Help Desk and ticketing the calls

Resolving user issues/alerts

Control authorized user access to the network.

Network segregation.

Reports to the management.

QoS implementation.

Spam, Virus control within the network.

Remote Access to the mobile user through intranet and the Internet.

Monitoring & managing the network for high availability

IT Service Management activities like configuration management, change management etc.

Automation of wireless user access for various categories of users in NIMHANS based on the policy and also to grant guest user access with predefined policy.

Proposed Network Architecture

It is proposed that Campus Area Network 2.0 shall have 1x40G network on single-mode fiber

with multiple L3 rings connecting the core switch with the distributed switches. There shall

be multiple 1x40G rings to keep the maximum number of 1000 nodes on any ring network.

The access switches are connected on 10G network on single-mode fiber with L2 ring /

spoke within the building & nearby low-density building with redundancy path. The users









are connected to the access switch on 1G port using structured CAT-06 cable and tool-less

outlets. The wireless access points shall be on 1G POE port using structured CAT-06A cable

using direct term plug.

The sample diagrams of the ring architecture are shown in the Annexure – B

Physical Infrastructure Requirement

Connectivity and bandwidth requirement

The following diagrams show a typical OFC Ring connectivity planned between the buildings based on the network survey.









Single-mode fiber, capable of 1x40G to connect the distribution switches between the buildings on a ring architecture with the main core switches in NDC.

Multiple rings to be formed based on the number of buildings in proximity and node aggregation.

The core switches in NDC and near-site DR will be interconnected with each other on dedicated 1x40G single-mode optic fiber.

The access switches located in the buildings are connected to the distribution switch through single-mode optic fiber uplinks of 10G.

The users/nodes will be connected to the floor access switches with 1G connectivity through structured CAT-06 cabling.

The Wi-Fi access points will be connected to the floor access switches with 10G/1G connectivity through structured CAT-06A cabling with direct connectorisation.

Network and Data Centre in DPNR building shall serve as the hub of the network, with NKN and ISP connection through the internet router terminating at the core switch of the building through a security firewall and optional network load balancer.

Firewall and Network Load Balancer is already in place to connect the ISP’s. Bidder needs to check for compliance.

NIMHANS would require the operations of the network of approximately 5900 nodes to

begin with. Given the NIMHANS IT vision to work from home, it is envisaged to optionally

extend and connect additional approx. 500 nodes in the staff quarters on the campus.

Wireless Requirements

NIMHANS envisages extending wireless access in all the areas of the hospital buildings

where official activities are needed to be carried out. It is therefore required to carry out a

final survey of signal strength to arrive at the optimal number of Wi-Fi access points

required with locations identified that would cover inside of the buildings in the entire

campus. However, the present survey data also provides a tentative count of the Wi-Fi

access points for reference. To start with, it is estimated a minimum of 350 Wireless access

points is required within the buildings. NIMHANS would like to scale up to full-fledged Wi-Fi

campus with minimal changes at the access cabling while keeping the architecture and

network security intact.

Both options of On-premise and cloud-based Wi-Fi Controller shall be considered on its

merits. Both options shall support the Wi-Fi AP’s for 802.11ac and 802.11ax specification.

However, NIMHANS has its discretion to choose the technology option which fits for its









requirements and accordingly final choice shall be decided after identifying the successful

bidder and before placing the purchase order.

As part of a wireless solution, way-finder navigation mobile app shall be developed and

provided from the day one to facilitate the public with the App in his Wi-Fi enabled

smartphone and could move around within the campus from his starting point at the

reception desk up to the destination room he needs to visit for treatment making use of

google GPS while outside the building and using Wi-Fi seamlessly once inside the building.

Open Standards

To ensure interoperability and interconnectivity of NIMHANS Network, NKN and other ISP

for Internet, the new campus network 2.0 should adhere to open standards.

The NIMHANS Network will be built to incorporate any open standards available as per Open Systems Interconnection (OSI) model. The network should support seamless transformation and integration of protocols.

NIMHANS Network should be a TCP/IP based network.

The design should support IPv6 and smooth transition from IPv4 to IPv6 from day one.

NIMHANS Network must use hardware devices such as routers, switches that shall support open standards such as SNMP v3 for remote management and monitoring.

Other Requirements

Provisioning of converged communication Services (Data, Video, Images and Voice) and the interconnection and interoperation of network platforms.

The network shall be HIPAA compliant.

Establishment of structured cabling using the standards for the entire network, Single Mode Fiber to support up to 40G, 10G Rings. CAT-06 to support 1G up to 100 Meters, 10G up to 30 Meters and CAT-06A for PoE+

The Network shall be segmented for into separate VLANs and aggregation based on each department/floor and should be designed taking into consideration of both wired and wireless.

All Products supplied under the new Network should have been introduced in the market not later than 2 years back as on the date of supply and shall have a minimum of EoS for the next 8 years. End of Life should be for a minimum of 5 years from the date of supply.

All equipment must be covered under warranty for 60 months with effect from the successful completion of final acceptance and sign-off.









All software updates and upgrades for 60 months after final acceptance and sign-off at no extra cost.

Minimum 20 Years of standard performance warranty certification for passive components. The warranty shall be transferable and has component replacement policy in case of a manufacturing defect.

The new network shall be brought up parallel to the existing network and conduct testing during a trial period before decommissioning the current equipment.

Till the new network is completely ready and available for use, the existing network should not be disturbed/brought down under any circumstances. The I/O outlets which are currently operational will not be used and new closets I/O outlets/cables/pipes etc. required for the new structured cabling shall be laid.

The Network and related equipment shall be under warranty for 5 years and extended support under AMC for the next 3 years (total eight years).

The NDC and DR shall be under Managed Services (O&M facility) with necessary technical manpower to support the Network and Data Center at all levels to run the center with 24 X 7 support for 3 years to start with.

There shall be passive cabling works agreement with the material and labor cost specified valid for the initial 3 years period extendable for the next two years.









Terms and conditions

On behalf of the Director, National Institute of Mental Health and Neuro Sciences,

Bengaluru, invites sealed tender for “NIMHANS Campus Network Infrastructure 2.0” in two

bid systems (Technical/Pre-qualification and Price Bid).

1. The bid documents for the above items should be addressed to “The Director, National

Institute of Mental Health & Neuro Sciences, Post Box No. 2900, Hosur Road,

Bengaluru – 560 029, Karnataka, India” and should be uploaded in e-Procurement

portal only on or before the due date.

2. Tender submissions: can ONLY be made through online mode at

https://eproc.karnataka.gov.in.

Note: Hard copy of the tender document, except price bid which have been uploaded in

eprocurement should be sent to Administrative Officer (Stores), Purchase section, NIMHANS,

Bangalore-560029 by Post/Courier/ by hand and it has to reach by 08/01/2021 by 4.00 PM.

3. For detailed Tender Documents/Details/downloads and any other

correction/amendments/modification/extension till the last date of submission of bids,

please visit websites: https://www.nimhans.ac.in/tender-footer/ or

https://eproc.karnataka.gov.in

4. The tender bid shall be valid for four months from the due date. NIMHANS, Bengaluru

will not take any responsibility for any technical issues.

5. Earnest Money Deposit (EMD):

5.1 EMD amount for the bid is INR: 50,00,000/- (Rupees Fifty Lakh only).

5.2 The (EMD) shall be denominated in Indian Rupees and should be paid in the

e-procurement portal as per the facility provided.

5.3 The EMD shall not bear any interest and will be refunded to

i. Unsuccessful tenderer upon finalization of tender bid and award of the

tender to the successful bidder.

ii. All the tenderers, if the tendered item is cancelled or retendered.

iii. EMD amount is exempted, if they enclose valid NSIC/MSME Certificate under

the under NIC code No 61. Failing, EMD exemption will not be considered.

iv. GOI guidelines shall apply as on the date of bid submission.

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6. The tender documents and all correspondences relating to the bid should be in English

language only.

7. Bid Information

The Bidder shall for all purposes deemed to have independently obtained all necessary

information to prepare his Bid. The correctness of the details given in the RFP is for

guideline information only, to help the Bidder prepare his Bid. The Bidder shall be

deemed to have visited the Sites and familiarized themselves thoroughly with the site

conditions before submitting the Bid. The bidder shall make a technical presentation of

his understanding on the NIMHANS Network requirement, proposed technology,

reliable topology, security aspects, management and at least two of the successfully

executed medium and big projects in the last 3 years. The cost of visiting the sites shall

be borne by the Bidder. Non-familiarity with the site conditions will not be considered a

reason either for extra claims or for not providing services in strict conformity with the

scope and special conditions of the contract. The Bidder shall be deemed to have

examined the RFP documents, and subsequent clarification or amendments if any, and

to have obtained his information in all matters whatsoever that might influence

carrying out the proposal at the scheduled rates and satisfied himself to the sufficiency

of his Bid. Any error in description or quantity or omission therefrom shall not vitiate

the Contract or release the Bidder from executing the Project comprised in the Contract

according to the Scope of Work and specifications at scheduled rates. Bidder is deemed

to know the scope, nature and magnitude of the work involved in the Project. Any

neglect or failure on part of the Bidder in obtaining necessary and reliable information

or issues or any other matters affecting the Contract shall not relieve him from any risks

or liabilities or the entire responsibility for executing the Contract at the scheduled

rates and time in strict accordance with the Agreement. Any change in sites conditions,

technological requirement or regulatory compliances before the acceptance of the new

network shall be binding on the Bidder and no extra claim on this account shall be

entertained. The verbal agreement or inference from a conversation with any employee

of the Purchaser before, during or after the execution of the Agreement shall not in any

way affect or modify the terms and obligations herein contained.

8. Pre-Bid Meeting

a) All those prospective bidders who have obtained bid document can participate in the pre-bid meeting to seek clarification on the bid if any, in the pre-bid meeting held at the venue and time which shall be conveyed to all the bidders who have raised their queries.









b) The purpose of the meeting will be to clarify issues and answer the questions on any matter that may be raised at that stage on the bid document.

c) The bidder should depute senior-level representative(s) who should be well conversant with the subject and bid requirements.

d) The bidder is requested to submit any questions in writing to reach NIMHANS as per the dates mentioned in e-Procurement portal to the mail ids: "IT Cell" [email protected] and cc to [email protected]

e) In view of the COVID situation, a pre-bid meeting may or may not be held with the vendors. However, the clarifications (including the query but without identifying the source of inquiry) will be uploaded on the portal (https://eproc.karnataka.gov.in) if required.

f) Non-attendance at the Pre-Bid Conference (if held) will not be a cause for disqualification of a Bidder.

g) No queries shall be entertained after the last date of pre-bid queries mentioned in the tender.

9. Undue Influence

Bidder shall NOT contact NIMHANS on any matter relating to this bid, from the

time of the submission of a bid to the time the contract is awarded. During this

period, all-important notices will be published in the e-Procurement portal.

Any effort by a bidder to influence NIMHANS bid evaluation, bid comparison or

contract award decision may result in the rejection of the bid. Such an act on the

part of the Bidder shall amount to misconduct and will be liable for appropriate

action, as decided by NIMHANS.

10. The technical bid should comprise of the following documents

Technical Bid shall contain all original and scanned copies of originals documents in PDF

Format uploaded in the e-procurement portal.

(Following documents to be provided as a single PDF file)

Sl. No.

Documents Content File Type

1 Technical Bid Technical Compliance sheet PDF & Original

2 Authorization Letter Manufacturer’s Authorization Letter PDF & Original

3 OEM Letter of Support OEM’s Support to the bidder for minimum 5 + 3 years

PDF & Original

4 Declaration Sheet Declaration Sheet PDF & Original

5 Experience certificate List of Govt. Organization / PDF

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Department

6 Non-Blacklisting Certificate

Non Blacklisting of Supplier, an affidavit on non – judicial stamp paper of INR 20/-.

PDF & Original

7 Warranty certificate Certificate of Guarantee/Warranty PDF & Original

8 GST GST Certificate PDF

9 PAN PAN PDF

10 Registration Company Registration PDF

11 Purchase order Reference Purchase Order copy PDF

12 Technical literature/ leaflets and complete specifications

Technical literature/ leaflets and complete specifications of the quoted model(s) along with commercial terms and conditions

PDF & Original

13 EMD EMD amount of INR: 50,00,000/- PDF & Original

(All uploaded copy of documents should be self-attested and stamped)

11. Price Bid should comprise of-

a) Price should be quoted in Indian Rupees (INR) only. The Rates should be quoted

item wise per unit price and quantity only

b) The quotation should be only for NIMHANS door delivery (door delivery with all

loading, packing and transportation and other charges etc.) and should have

detailed information as per tendered specifications (such as cost, each article wise

rates, taxes, other Government levies, Customs duty, any local agency commission,

transportation, delivery of the equipment to the Institute premises, installation and

commissioning etc. Separately along with total cost) with manufacturers name,

License number and name of the brand/make. Tender bids without price

bid/quotation will be summarily rejected.

11. The tender bids (technical and price bid) should be typewritten; every correction in the

tender should be initialled along with seal by the tenderer, failing which the tender will

be rejected. All pages of the bid submitted must be signed along with seal and

sequentially numbered by the tenderer.

12. Evaluation of Bids: -

The technical bid of the tenderer will be evaluated to determine whether

a) They are complete concerning specifications.

b) They are free from computational errors.

c) The requisite documents have been submitted and properly signed.

d) Sourcing of OEM equipment, Country of Origin compliance with GOI guideline.









13. Tender Opening:

The Technical Bids will be opened in the Committee Room, Adjacent to Registrar Chamber, NIMHANS, Bengaluru on the date specified in presence of tenderers or their representatives who choose to attend. The bidder’s authorized representative (maximum two) can attend the bid openings. The bidder's or representatives who are present shall submit an authorization letter along with a copy of Photo-id proof and shall sign a register evidencing their attendance.

14. The Financial bid of the technically qualified tenderer/s only will be opened on a notified

date. NIMHANS will inform all the Technically Qualified Tenderers through the mail / on

the website.

15. Selection Basis: of “Successful Bidder” through this RFP is the Quality cum Cost - Based

Selection (QCBS) method. The weights given to technical and financial proposals are:

➢ Technical (Tw) = 0.6

➢ Financial (Fw) = 0.4

The bidder achieving the highest combined technical and financial score will be

considered to be the “Successful Bidder”.

16. Proposal Evaluation

Initial Scrutiny

Prior to evaluation of Proposals, NIMHANS will determine whether each proposal is

responsive to the requirements of the RFP. NIMHANS may, at its sole discretion,

reject any Proposal that is not responsive hereunder. Initial Bid scrutiny will be held

and the Proposal will be treated as non-responsive and rejected if it is:

Not submitted in as specified in the RFP document

Received without the Letter of Authorization (Power of Attorney)

Submitted with incomplete information or subjective/conditional/partial offers

Commercial bid/ pricing is uploaded in the Technical bid.

Any Bid containing credentials which were found to be misleading/false based on verification by the Purchaser, or

Any Bidder who conceals any material information or makes a wrong statement or misrepresents facts or makes a misleading statement in the bid, in any manner whatsoever, to create circumstances for the acceptance of the bid, or









Any Bidder who found to have indulged in any corrupt or fraudulent practice or in any practice, which is not in conformity with the highest ethical standards.

Submitted without the documents requested

Non-compliant of any of the clauses stipulated in the RFP

With lesser validity period than required in the RFP

17. Eligibility:

After initial scrutiny, responsive bids will be evaluated against the following eligibility:

Pre-qualification criteria are mandatory requirements to be met by the Bidder and OEM to qualify the pre-qualification stage.

17.1 Pre-Qualification Criteria for Bidder

Sl. No.

Particulars Criteria Proof/Documents Required

1 Bidder(s) company Registration

The bidder must be a company registered in India (IT Service Provider) under Indian Companies Act 1956 or Companies Act 2013 or Partnership Act 1932 and should have been in operation for at least 7 years as on 31st March 2020.

Certificate of Incorporation from ROC to be submitted. Power of Attorney from company authorizing person for signing the bid.

2 The local establishment at Bangalore

The Bidder should have at least 50 Technical staff on its payroll as on the date of publication of this RFP and at least one permanent office in Bangalore. If the office is not functional at the time of bidding, the bidder shall submit a declaration that the office will be opened and functional before awarding of the contract. EMD shall be forfeited in case non-compliance.

Self-Certificate issued by the HR head of the bidder organization or Self Declaration

3 Being Not Black-Listed The Bidder shall not be blacklisted with any of the Central / State Government agencies as on the bid submission date.

Declaration in this regard by the authorized signatory of the Bidder









4 Annual Turnover The average annual turnover of the Bidder(s) shall not be less than INR 50 Crores each during the last 4 financial years 2016-17, 2017-18, 2018-19 and 2019-20) from provisioning of IT infrastructure services including network.

Audited accounts of the company as filed before the Registrar of Companies. In case the breakup of revenues is not available in the manner required in the audited Balance Sheet, the Bidder shall submit a certificate to this effect from the statutory auditor of the company / Chartered Accountant.

5 Net Worth The bidder should have positive Net Worth in last four years, 2016-17, 2017-18, 2018-19 and 2019-20)

Audited financial statements and Certificate from Statutory Auditor / Chartered Accountant.

6 Project Experience Bidder should have executed at least three projects of network installation and O&M including wireless in last five years of the value of at least INR 15 crore out of which INR 10 Crore should be from network supply (Cost of hardware, software, active components, passive components, UPS) cost and 90% of the work should have been completed. The project should be predominantly a networking project. In case client certificate for project completion is not available a CA certificate confirming that more than 90% of the contract value is billed and payment is received shall be accepted.

Purchase order copy and completion certificate from the concern authorities. Besides, the bidder should provide relevant supporting documents on value or scope or any other details required for evaluation of these criteria, if required.

7 Compliance to Specifications

The bidder shall comply with the Technical Specification provided in the RFP

Compliance statement to all the specifications.

8 Origin / Sourcing of N/W passive components

Sourcing, Country of Origin of the OEM components for the NIMHANS project

Declaration in this regard by the authorized signatory of the OEM









9 Quality Certification The bidder should have been Accredited ISO 20000 Certified organization in which Data network or IT Solutions or FMS should be in the scope of certification. The certificate should be valid as on the date of submission of the bid and should be in the name of the bidder

The bidder shall submit The accredited ISO 20000 Certificate and provide a link for the reference of the same in ISO website.

10 OEM Authorization (MAF)

The bidder should submit a valid letter from the OEMs confirming the following:

Authorization for bidder Confirm that the products quoted are not ending of life/support products within the next 8 years.

Undertake that the support including spares, patches for the quoted products shall be available for the next 8 years

OEM authorisation letter that the quoted active components are having the end of support for a minimum of eight years from the time of installation.

OEM support letter to be Submitted.

11 Manpower Capability The bidder should at least have 50

Technical staff on its payroll, as on

date, out of which 15 should be

graduate engineers in the

discipline of electronics and

communications and or

Telecommunications and or IT and

or Computer Science.

Further, out of 50 technical staff,

15 should have professional

network certification from any of

the leading network equipment

OEMs.

The Successful Bidder shall submit copies of all CV and OEM certifications of all the Technical staff that were listed as part of this bid, along with the pre-qualification bid document.









12 OEM Partnership Bidder should be a minimum Gold

Partner with the OEM for which he

has quoted.

Letter from the OEM mentioning the duration of partnership to be produced.

17.2 Pre-Qualification Criteria – OEM (For Active Components & Other Items)

Active Components:

Sl. No.


1 Presence In India The proposed solution OEM should be incorporated in India under the Companies Act 1956/Limited Liability Partnership Act 2008 for at least 10 years.

Certificate of Incorporation from ROC to be submitted.

2 Technology Leader

The OEM shall be listed as Technology leader in the Network H/W and S/W supply in the latest Gartner Report of the year 2020

Proof of the document shall be submitted.

3 Being Not Black-Listed

The OEM shall not be blacklisted with any of the Central / State Government agencies as on the bid submission date.


4 Single OEM All the active network components including network-related equipment and software proposed under this RFP should be from the single OEM.

Declaration from the authorized signatory of the Bidder

5 Wireless Solution The OEM should have the capability for the wireless solutions of both options: the on-premise controller and controller-less solution (Cloud)

Proof of the Solution should be provided by the authorized signatory of the OEM

6 Origin / Sourcing of N/W & S/W Equipment

Sourcing, Country of Origin of the OEM equipment for the NIMHANS project


7 Quality Certification

OEM should be an ISO 9001 and 27001 Certified Organization

Valid certification Copies

8 Proposed Solution Requirements

OEM should have completed two wireless LAN deployment projects with more than 500 indoor Access Points in each in India during the last five years

Purchase order copy and completion certificate from the concern authorities.









9 OEM Experience OEM should have completed deployment of more than 20000 indoor Access Points and 25000 Access Points (indoor and outdoor put together) In India.

Declaration from OEM with supporting Purchase Order Copies

10 Turnover of the OEM

OEM should have a turnover of at least 100 Cr in the last two financial years 2018-19 & 2019-20 for the N/W hardware and software business carried out of India

Audit certification on the turnover for the two financial years to be enclosed.

11 Completion of the Projects in Govt. Sector

OEM should have executed at least 5 major projects of 20 Cr each and above for the N/W hardware and software in State / Central Government / Public Sector

Copy of the projects executed with details shall be submitted by the authorized signatory of the OEM

Other Items:

SL No.


1 Passive Items Passive Components should be from any one of these OEM’s: R&M / Panduit / Systimax / Siemon / Legrand Racks: Netrack / Valrack


2 Online Rackmount UPS

UPS should be from any one of these OEM’s: APC/Numeric/E&C


18. Technical Qualification Criteria

As part of the Technical Evaluation, the bidder who qualifies the Pre-qualification criteria

shall be called for a technical presentation on their technical proposal. The technical

proposal would be evaluated on the following parameters and weightage assigned as

indicated below:









SL No.

Criteria Requirements Max. Score

Min. Score

Evaluation Method

1 Understanding of Scope of Work, Proposed Approach & Methodology, Project Management Plan and risk mitigation

Shall be evaluated by the Technical evaluation team of NIMHANS

40 28 Technical Proposal and Technical Presentation to the Evaluation Committee

2 Proposed Solution

Architecture

Solution Capabilities

Monitoring & Management

Addressing the security provisions in the RFP

Support

Scalability For both active and passive network components

Compliance to Technical Specification and To-Be approach provide in the RFP.

40 28 Technical Proposal and Technical Presentation to the Evaluation Committee

3 Proposed Resources As per CV' evaluation table provided below.

20 14 Based on the CVs & supporting documents provided in the Proposal

Total Score 100 70

Bidder should score a minimum of 70 marks out of 100 to qualify the technical evaluation. The commercial bid of technically qualified bidders only shall be opened. Note: NIMHANS reserves the right to ask for a PoC from the bidders as part of Technical Evaluation if required.









CV Evaluation Table

SL No.

Position Qualification and Experience Scoring

1 Project Manager Max Score - 10

BE/B-Tech in Computer Science/Electronics and Communication Engineering/IT with a minimum of 10 years of relevant experience in networking projects area with the following professional certification. • CCNP/CCIE or Equivalent • PMP/PRINCE2

5 marks

BE/B-Tech in Computer Science/Electronics and Communication Engineering/IT with a minimum of 10 years of relevant experience in networking projects area with the following professional certification. • CCNP/CCIE or Equivalent and • PMP/PRINCE2 • CISA/CISSP

7 Marks

2 Network Engineer

BE/B-Tech in Computer Science/Electronics and Communication Engineering/IT with minimum 6 years relevant experience in networking projects area with following professional certification • CCNA/CCNP/CCNA Wireless or Equivalent

2.5 Marks

BE/B-Tech in Computer Science/Electronics and Communication Engineering/IT with minimum 6 years relevant experience in networking projects area with following professional certification • CCNP/CCIE or Equivalent • ISO 27001/CISA/CISSP

4 Marks









3 RF Engineer

BE/B-Tech in Electronics and Communication / Telecommunications Engineering with a minimum of 6 years relevant experience in networking projects area with following professional • Professional Wireless Certification from any leading wireless solution OEM • Should have experience in at least one wireless implementation project certification.

2.5 Marks

BE/B-Tech in Electronics and Communication / Telecommunications Engineering with a minimum of 6 years relevant experience in networking projects area with following professional • Professional Wireless Certification from any leading wireless solution OEM • More than 3 years/3 number of project experience in large scale (more than 3000 users or 1000 Access points) wireless implementations. 4 Marks

4 Field Engineers

(5Nos.) Max. Score - 5

Diploma in Engineering/ Graduation in Computers or Electronics with a minimum of 3 years of relevant experience in networking projects with at least one network-level professional certification from any leading network solution OEM

0.8 Marks

Engineering graduates/ MCA/ Post Graduation in Computers or Electronics with a minimum of 3 years of relevant experience in networking projects with one network-level professional certification from any leading network solution OEM

1 Mark









Each evaluated Proposal will be given a total technical score of (St). Upon scoring as above,

bids with ‘St’ of at least 70 would be technically qualified and their financial bids would be

considered. Other lower-scoring bids would not be considered further. In case the sufficient

number of bids do not technically qualify; NIMHANS may, at its discretion, lower the

qualifying technical score appropriately.

19. Financial Bid Evaluation

a) The format for submitting financial bids online is as per Form 11. b) The Financial Bids of technically qualified bidders will be opened on the prescribed

date in the presence of bidder representatives who choose to attend. c) Only fixed price financial bids indicating total price for all the deliverables and services

specified in this bid document will be considered. d) The bid price will be in INR as specified in the Financial Bid Form. e) Any conditional bid would be rejected f) Errors & Rectification: Arithmetical errors will be rectified on the following basis: “If

there is a discrepancy between the unit price and the total price that is obtained by multiplying the unit price and quantity, the unit price shall prevail and the total price shall be corrected. If there is a discrepancy between words and figures, the amount in words will prevail”.

g) The cost indicated in the Financial Proposal shall be deemed as final and reflecting the total cost of services and should be stated in INR only. The lowest Financial Proposal (Fm) will be given a financial score (Sf) of 100 points. The financial scores (Sf) of the other Financial Proposals will be determined using the following formula:

Sf = (100 x Fm / F);in which Sf is the financial score, Fm is the lowest Financial Proposal, and F is the Financial Proposal (in INR) under consideration.

20. Award of Contract

a) Proposals will be finally ranked following their combined technical (St) and financial (Sf) scores:S = (St x Tw) + (Sf x Fw)

Where S is the combined score, and Tw and Fw are weights assigned to Technical Proposal and Financial Proposal as mentioned in section No. 15.

b) The Applicant achieving the highest combined technical and financial score will be considered to be the “Successful Bidder” and will be invited for contract signing.

c) The manpower to be deployed by the successful bidder should be on its rolls and should not be subcontracted to a third party.

d) The successful bidder shall undertake the joint survey for wired and wireless within 30 days of his selection. This survey shall be compared with the one carried out by NIMHANS. A final BoQ shall be worked out in consultation with IT Cell, NIMHANS.









21. Managed Services (O&M) Contract term shall be initially for three years’ subject to

extension on a year-to-year basis for the next five years, based on a satisfactory

performance review of the Successful Bidder.

22. Any modification or revision of bids after submission will not be entertained under any

circumstances. Conditions such as “subject to the availability of stocks”, supplies will be

made as and when supplies received from the principles etc., will not be considered

under any circumstances.

23. A tenderer having once given a tender bid shall not withdraw it after its

acceptance/opening and if does, the EMD paid by the tenderer will be forfeited and the

tenderer is liable to make good the loss sustained.

24. Necessary training/instructions on network configuration and related operations should

be given by the qualified engineers of the tenderer firm / OEM to the O&M Staff and

NIMHANS technical staff/s at free of cost after completion of the installation.

25. The successful tenderer should immediately submit an acceptance letter duly signed and

sealed for the rate/s and offers agreed by both the parties to the Head of the Institution

within reasonable time on receipt of the Purchase Order (Agreement Specimen will be

enclosed with Purchase order & Stamp duty to be paid by the tenderer). The successful

tenderer should also furnish a Bank guarantee only from a nationalized bank to the

extent of 10% of the total purchase order value, valid for 180 days beyond the

completion of the warranty period of the equipment; no split period bank guarantee will

be entertained. In the event of the successful tenderer failed to supply the item/execute

the agreement/submit the Bank Guarantee, the EMD deposited by them shall stands

forfeited.

26. Payment:

1. Payment will be made only after the good working condition of the equipment

certified by the end-user as per the milestone. NO ADVANCE PAYMENT WILL BE

ENTERTAINED.

2. All payments are made subject to the deductions at source for the relevant taxes as

per GoI guidelines.









3. Supply, Installation and Commissioning Cost

Sl. No

Payment Milestone Documents Required

1 60% of Supply Cost (Part-A)

On delivery of items and completion of acceptance test – A

BoM

Acceptance Test clearance by NIMHANS

Insurance certificate

OEM warranty certificate for 5 years of all the components + 3 years AMC support in the name of NIMHANS

2 20% of Supply Cost (Part-A) and 50% of Ins